Every review we hold for the Middlesbrough office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBUY AT YOUR OWN RISK Erin Court Poolsbrook
Buying a new home should be a lovely and exciting time, I should be loving my new home but instead I'm angry, upset and stressed out with it. Wishing I'd not bought itAfter paying over two hundred thousand pounds for it, just to have it built by cowboy builders. There's no pride in what they do ( pictures back that up) Customer Care (DON'T CARES ) after they have your money.:Brick work outside uneven front & back.:Door frame not straight in living room leading under stairs.:Radiator not central under window in kitchen.: Cracked tile in en-suite shower.:Boxing in back of all three toilets badly done.:Plaster on stairs bumpy not smooth.:All 3 toilet leak water into the pan, no good when you have no choice but to be on a water meter.I could go on and on.38 defaults and the cracks have starting to appear all over really bad.If anyone comes round it takes three attempts to put right, just had enough from gleesons now.So gleesons are proud in what they build 😒Well if that's being proud then shame on you all, you've wrecked my happiness how many more are you going to wreck.
Gaynor · 21 February 2024
Agent replied · 13 June 2024
Thank you for your review GaynorIt is important that we attend to any genuine warranty issues you have within your home, and as a responsible developer we are committed to doing just that.We can see from our My Gleeson Defect Portal that there are 3 items that need attending to, and our site team will be in contact with you tomorrow to ensure we can get these booked in and resolved.From your comments it appears that there are some specific things that you mention that do not appear have been raised with us on My Gleeson.Please can these be logged so that we can fully investigate these for you, and rectify where required. This way we have a clear record of what needs assessing, and have a permanent record to ensure things are attended to and do not get missed.Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotStay away don't buy from gleeson
If you haven't bought yet its not to late to turn away there all nice in the buying process witch will catch most people out but once you move in then your see all the bad reviews are real!! I have raised a issue which needs sorting ASAP with still no one has even bothered to come and see me even tho I know they have to drive past my house to get to there office.
Glenn · 9 May 2024
Agent replied · 13 June 2024
Good morning GlennWe are concerned to read the comments you have made in your review. Please can you share your plot number and development name with us so we can investigate further?Alternatively please can you email customercare@mjgleeson.com mentioning this review so that we can flag this issue and look to see what we can do to help resolve the situation?Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotI BEG YOU TO AVOID THIS COMPANY
I could honestly write a book on the countless issues we have had but I’ll do my best to summarise and hopefully save some people from the absolute migraine we have had over the last 20 months. Sales experience: nightmare. Constantly promised things that were then withdrawn, offered bribes to rush completion which again were withdrawn. Outright lies from sales advisor. After completion is a worse nightmare!Biggest issues we have had: - GAS LEAK. A pipe with a hole was installed. Fumes filling the wall cavity and into our toddlers bedroom. How on earth can this go unnoticed when inspecting the building?! Also took nearly five months for remedial works to be completed.- SEWAGE LEAK. Had a soggy skirting board. Contractor accused my partner of “having poor aim” and urinating up the wall. 🙃 it was a poorly installed sewage stack that had been leaking waste water from the en-suite all the way down the wall into the cloakroom. Again took months to complete remedial works -NO INSULATION. Missing insulation in whole front area of our house. No one took our complaints of mould, condensation, or temperature seriously until recently when the site manage discovered the cause. A month later and it’s not been sorted and customer service are extremely difficult to deal with.Overall:We had almost 90 snags. We expect some snags, it’s a new build, but some of them (including the above) are not acceptable. What is worse is, almost two years down the line, I am having to FIGHT to get issues sorted. Customer service is EMBARRASSING. Utterly impossible to deal with. Constantly make you jump through hoops and forever changing the goalposts! They do everything they can to avoid fore-filling their duties. Unprofessional workmen. I will stress, this is not all! We have had some lovely people in who have been sympathetic but some of them are more than questionable. We had one contractor visit us twice and on both occasions he was inappropriate. Comments towards my two young children (also stuck his head in my face, whilst eating, to smell my baby!!!!) derogatory comments and unacceptable language. He also went above and beyond to tell me how badly fitted our kitchen was. My car is damaged due to the poor condition of the roads. They have admitted fault here and agreed to repair but I’m still waiting (over 9 months) for the issue to be sorted before having the underneath and bumper of my car fixed. I would stress that I have thought long and hard about whether to publicly share our issues. We have provided Gleeson more than enough time to complete snags and given them the benefit of the doubt much more than they deserve. This is the corner we have been backed into.
Nicola · 19 February 2024
Agent replied · 13 June 2024
Thank you for your review NicolaIt is important that we resolve any warrentied issues with your home, or indeed any other matter of concern for you as soon as possible.We have spoken to our Customer Care team who have informed us that they have reached out and are arranging for our Contracts Manager to visit you at your home to agree a plan to resolve these matters.As a responsible developer we are committed to fulfilling all our obligations under your NHBC warranty, and we look forward to the meeting with you to move these things forward in a positive mannerKind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotExcellent communication and help from…
Excellent communication and help from Adrian at All Saints. Always smiling, friendly and welcoming.
David · 30 April 2026
Agent replied · 1 June 2026
Hi David,
We're delighted to hear of your positive experience and will pass your feedback on to the team at our All Saints development!
Thank you for choosing Gleeson Homes.
Kind regards,
Gleeson Homes
★★★★★ 1/5
TrustpilotDO NOT BUY.
My second time leaving a review, this time due to Gleeson homes taking 0 accountability for their poor work, it’s actually laughable, recently we noticed swelling on the skirting in the bathroom and the doorframe, I took off the bath panel as the smell of damp was horrendous, only to be greeted with ROTTEN skirting, black mould covering the walls and falling to pieces, god knows what would’ve happened if I’d have not found this. I am currently 35+3 weeks pregnant and living with rotten walls and black mould, this house is 4 years old and is in a state you don’t find houses 50+ years old, they were quick to respond to my Facebook post showing images of the damage, which can I add, were all concealed, meaning that the issue had been there since the house was poorly built, however after sending them an email with picture proof I’ve today received a standard ‘you’re out of the two year warranty’ response- I could’ve told them I was out of warranty, like I didn’t already know. I’ve posted pictures of the damage on the INSIDE of the bathroom wall on their Facebook posts so please take a look. I’d also just like to add that whoever they employ to build these houses have no idea what they’re doing, they nailed our skirting board into radiator pipes… DO NOT BUY! Although they like to lure you in with the incentives I can tell you it’s not worth the THOUSANDS you WILL spend correcting the problems they caused. I’ll be contacting trading standards with a group of others who have had identical problems and not just from this site.Update: I was NOT told about the NHBC, you sent an automated email with the standard ‘you’re out of warranty’ - no other avenues are given but luckily for me people on social media have made me aware of this. As stated on the call I informed that the cheap £20 shower you charge a fortune for was rotting (no surprise there) so the EXTERNAL shower was changed to stop the issue reoccurring, just like multiple people on the estate have had to do. This DOES NOT explain why the shower PIPES were leaking behind the tiles and why the skirting board was nailed into the heating pipe. Thank you for your response although I presume this is only to make yourself as a ‘company’ appear better, however I stand by my multiple complaints and will continue to make possible buyers aware of the shoddy work continuously carried out by yourself.
Grace · 16 February 2024
Agent replied · 13 June 2024
Good morning GraceThank you for your review. We are aware of the social media posts you are making across various channels regarding the issue you are experiencing in your home.We can see how important this issue is to you for obvious reasons. Whilst we would not ordinarily get into detail regarding a review of this nature here, we feel that we need to respond with our view of this situation.As has been explained, you have a 10 year warranty on your home provided by the NHBC. The first 2 years of that warranty covers issues raised to the developer, and these if valid are the developers responsibility to rectify. We take this 2 year warranty very seriously, and always discharge our obligations in full, for all genuine issues. The key point here is that Gleeson have to be made aware of the issue within that two year period. You have been in your home for around four years now, and as such your warranty now sits with the NHBC for years 3-10.Ordinarily we would direct you to NHBC to discuss a possible claim. We have however noticed from the images that you have provided that the shower and other parts of you bathroom have been changed and do not now match what was installed by Gleeson. In view of the fact that you have had a different shower fitted etc, any subsequent issues can reasonably be attributed to trades that you have yourself instructed.Any major changes to things such as plumbing would render any warranty associated to those items void, and so it is also unlikely that your warranty with NHBC will pick this up. This is why you have been advised to source a reputable trades person to put right the issue that we believe relates to issues caused by the trades that you yourself instructed, and not from Gleeson workmanship.We have asked our Customer Relations Manager to contact you today to explain this, but you will understand our need to clarify this issue from our standpoint in light of the various social media channels that you have been posting on, as these suggest that Gleeson are dismissive of our duties and obligations under the NHBC warranty, which we are not.In summary, your warranty with Gleeson expired two years ago without this issue being raised within the developer warranty period. It appears you have had your own pluming works done, and as such you may have invalidated any potential claim with the NHBC due to works completed by your own contractors.This is why we have advised you to go back to whoever did the alterations to your home to put right their work, or indeed seek another reputable trades perdon to assist you.We hope that this clarifys our decision in this regard for you and anyone concerned about the claims made here, or on any other social media platform.Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotAbsolute Nightmare avoid!!!!!!
Absolute Nightmare avoid!!!!!!! Since moving into my property 10 months ago Ive uploaded countless defects all to be ignored even to be given responses such as a hole in one of the bedroom floors to be due to furniture on the carpet! (its in the doorway) The customer care team Ignore you at every Opertunity and Blame you the customer whenever possible. They Disriguard the issues without even looking at the house in person, And EVEN have the audacity to request us to sign off incomplete defects. SAVE YOUR MONEY,I have contacted the newbuilds home ombudsman and they are curently looking to my case if you havent bought DO NOT but anyone who has this could be an option guys.
Liam · 13 February 2024
Agent replied · 13 June 2024
Thank you for your review Liam.It is important that we work with you to resolve all and any genuine defects in your home, in line with the terms of your NHBC warranty.I am aware our regional Customer Care team are in regular contact with you, and our site manager has also visited you to review a number of issues you have raised.As previously communicated, please log any defects on the 'My Gleeson' portal and we will be happy to assess these and attend to anything that is a valid defect.As a responsible developer we are committed to discharging all our warranty obligations, and following our logging process on 'My Gleeson' will ensure that these concerns are captured, assessed and attended to if they relate to an issue that falls within your warranty criteria.We look forward to working with you to resolve these points.Kind RegardsGleeson Homes
★★★★★ 4/5
TrustpilotMixed bag
If you are a person with an eye for detail then you will be disappointed in the little things that you notice once you’re in and living there.Our experience was we were rushed in the diary for a ‘Home Demonstration’ by the Sales Executive at Pinfold Estate Gleeson to be shown around a home with no front or rear turf, an exterior light missing, fence panels unpainted, one room carpet missing, no wardrobes built (I could go on…) then told to complete in a few days which we refused until seeing a complete house. We requested the 2 week complete period giving them chance to resolve unfinished and were made to feel belittled and that we were holding things up.On completion day turf was missing front and rear and other items not completed as promised, at this stage our frustration was to a point of just not wanting to deal with them any further. The sale appeared more important than the house being finished up to a liveable standard.You can imagine how nice it was to deal with a dog going outside to pee in mud then deal with the paw prints on new carpets! Turf was laid a week later then told we can’t walk on it for 6 weeks (excellent!) The process for the snagging list is to take a picture then upload it to the site and a trades person will be on it to complete the work. That bit is easy and in theory should work, if someone’s actually finishes what they turned up to do. It was mainly painting, cracked grouting, sorting out no hot water to the bath (which was switched off by a previous plumber not turning the restrictor dial) vinyl coming unstuck in the bathroom, fence panels split.All quick fixes but if the job was done right in the first place it wouldn’t require reporting. The home is lovely and we are very happy with the build but all the problems having to be resolved by poor quality of work is avoidable. Nothings straight! Door handles drilled badly, door frames banged and badly bodged with filler, bathroom tiles uneven - things you notice more when you get in, and unfortunately people re-doing other peoples poor work. Who is responsible for checking quality of work is what I’d like to know. Site Manager appeared understaffed (as the same in any other industry) but it affects things. He was very helpful and at the end of the phone for anything I needed so thank you to Tony. Tammy is now back on board as his Assistant Site Manager and is well on the ball following up everything :)Would I buy another house from Gleeson?! Yes I would, they offer a fair deal for the money we spent but you have to manage your expectations, peoples quality of work let it down and speaking to other residents they share the same opinion.A couple of days ago our Assistant Site Manager called me and all the items were addressed that I logged on the portal which is great, however, the list is growing from noticing things.We’ve now been in for around 3 weeks and our home is very nice and haven’t experienced the nightmares that others have reviewed on here.2 stars not given out of 5: 1 for the manner of the sales assistant, we didn’t gel with her.1 for quality of finishing as mentioned before.Builder: Gleeson Estate: Pinfold, Bridlington, East Yorkshire.
Rob · 28 November 2022
★★★★★ 1/5
TrustpilotIssue after issue been In house 18…
Issue after issue been In house 18 months now it started when garden wasn't to plan had big problems over that witch still wasn't done properly and cost me thousands to sort out.Missing bricks on the corner of the house under ground level so was covered up only found when digging for a post to be put in,( still not sorted) front door blown so wouldn't shut or open my other half was pregnant so couldn't use the door as she couldn't open it, they came to fix the door yesterday (took 4 months) and left a big gap around it the wind was coming threw it hasn't rains yet luckily Every job seems to be half a job,loads of people have had big issues only half of them get put on reviews. You pay alot of money for something and get this, you expect little thing to go wrong but major thing not good enough
Glen · 13 February 2024
Agent replied · 13 June 2024
Thank you for your review GlenIt is important that we get to the bottom of these issues for you. Please can you confirm your Development Name and plot number to allow us to investigate further with our Regional team?Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotOur happy place
We have lived in our home just less than a year we absolutely love it and like the development at Grangemoor Park the customer care team have dealt with all our snagging issues.The one person who I would highly recommend is Natalie who works in the sales office from showing our initial interest to the end of our sale she was helpful and understanding bearing in mind she had other customers to look after we always thought we were the only ones buying a house nothing was any trouble in fact I think if it wasn’t for Natalie being who she is we may not be living in our happy place now.
Dean · 12 February 2024
Agent replied · 13 June 2024
Thank ypo for your review DeanIt certainly seems like Natalie has left a lasting positive impression on you through the service that she has provided, which is excellent.We are delighted to hear how happy you are in your new home, and we wish you many more happy years on our Grangemoor Park development!Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotGleeson is the worst company to deal…
Gleeson is the worst company to deal with its defects . At the beginning we was assured that any problems will be dealt with but as it’s been a year and a half we are reporting defects and we are getting declined for no good reasons !!! We have tried to explain over and over again and yet we are getting shrugged off !!! What is the point saying one thing and doing the complete opposite . Warranty of the house is offered and yet nothing you can do can resolve it ! Just avoid ! We have a raised so many defects and it just keeps getting declined blaming us rather than coming out and seeing the issue first .
Mariya · 12 February 2024
Agent replied · 13 June 2024
Thank you for your review MariyaWe have spoken to the Customer Care team to better understand what has gone on here, as this is obviously an important issue that we need to resolve for you.The team have stated that whilst some defects have been declined, most of these are due to the fact that we need more accurate photographs uploading to the system to be able to assess the issue, and arrange our contractors to attend on all genuine defects.We will be happy to carry out all required works on receipt of this information (we have had the revised information on your front door and our site team are already in talks with the contractor to attend)The issue that has been declined fully related to the issue with you bidet which you installed yourself, as this is not standard Gleeson specification.Our Customer Care team are in thre process of dropping you an email to confirm exactly what we need to allow us to proceed, but again we would just wish to reiterate that providing the correct information that shows a genuine defect is provided, we will be attending to and genuine warranty items in your home.Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotBad company
Due to reading gleesons recent response to my previous review, I won't contact gleesons because it is a waste of space and having reading other reviews, I am disgusted with the way other people have been treated. Due to these people reporting having no street lighting, I am in the same situation. After speaking with Deborah, she said that it wasn't gleesons issue and have been told otherwise that it is their issue. I have got now to the stage to see either citizens advice or a solicitor to get these issues resolved as I have had to pay out of my own money to have jobs done that needed doing to the property. Gleesons just fobbed me off and always telling me to report it to customer care, but all they do is just push it one to side. Customer care clearly don't give assurance that these jobs will be carried out. We have contacted them on 8 occasions and nothing has been done
Peter · 12 February 2024
Agent replied · 13 June 2024
Hi PeterI would refer you to our response below to your previous review where we have stated that we are still fully committed to dealing with the issues, if you are willing engage with us to understand them better.We can see how important this is to you, so if you would please work with our customer care team we are sure that we can progress these issuesKind RegardsGleeson HomesThank you for review PeterIt is important that we get to the bottom of these issues for you.Following your review we have spoken to our regional Customer Care team, and they have advised us that you have recently stated that you do not wish us to contact you on these matters.It is clear that there are issues that we need to address, and we remain committed to resolving any valid warranty issues for you.To do this we need you to speak to our regional Customer Care team and articulate what these issues are. We will then need you to upload them onto My Gleeson portal, as is required for all customers when reporting issues to ensure that we can follow up on any required works with our site teams and contractorsAs a responsible developer we will deal with genuine issues, but we do need you to work collaboratively with the regional team to organise any works that need attending to.The team will be available 8.30am-4pm tomorrow should you wish to call back.Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotWe have been in our home now on…
We have been in our home now on monteney park Sheffield for over 2 years, we was the last stage of the development. To this day we still have no street lighting on our road lots of groundwork still to be done. All you get when ringing gleeson homes is that there still waiting on a contracter to finish work, you should not have to pay nearly £200,000 for an house to have to look out of your living room window to an eyesore everyday. From the day we signed for our keys all we've been done is lied to and fobbed off, personally I think gleeson homes are a bunch of cowboys and wouldn't recommend them to anyone
Steven · 11 February 2024
Agent replied · 13 June 2024
Thank you for your review StevenIt is important that we progress these matters as quickly as posssible, and we have arranged a visit to the site this week to fully understand all the work that needs to be completed to fully finish your development.When we have a clear view of what needs doing we will be sure to communicate this to you. We will look to give you an update on our initial plans and timescales by 5pm Friday 16th FebruaryKind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotNew home
I bought my first home from Deborah at Holbeck Park. She helped make the process as smooth as possible by keeping us well informed about everything and providing good advice where needed. She is a very friendly person and a credit to Gleeson homes.I have had to update my review and change it as my house was given to me in a horrible state. Scuffs to the toilet, bannisters and paintwork around the house and flooring not put down correctly. I had mould growing in the living room which took 7 weeks to resolve. The builders came into my home with muddy shoes and I was promised new carpets, a few weeks later I was told the carpets will not be changed and instead cleaned. Almost a month and a half after getting my keys I still have not moved in due to the ongoing problems. The site manager is on hand to help, however the members of staff within the customer care team are unhelpful.
Yasmin · 7 February 2024
Agent replied · 13 June 2024
Thank you for your review YasminOur sales Executive Deborah will be delighted to read your kind words about how well she has looked after you. We are really grateful for you taking the time to feed back to us on this positive experience, and we will share your sentiments with Deborah too!Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotCan not say how amazing in every point…Jack and Steve amazing which made my journey complete xx
Can not say how amazing in every point in the journey can’t say enough of big thank you to the sales team Jack . I have had one minor point his a chipped board in my bedroom which Steve his amazing also checking that everything his ok with the house and wanting me to be happy with my build and thankyou from me to gleeson specially Jack for listening to my needs what I wanted you should always ask the sales team they are not mind readers that all I can say big hugs from me xx
Mrs · 6 February 2024
Agent replied · 13 June 2024
Thank you for your review DebraIt is great to read about such positive experiences delivered by our sales and site colleagues.Thank you so much for taking the time to share this with us!Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotZara was an absolute star!
Zara was an absolute star!! We couldn’t have done this process without her! She was approachable and helpful from start to finish. Thank you so much Zara we love our new home!!
Zoe · 3 February 2024
Agent replied · 13 June 2024
Thank you for your review ZoeZara will be delighted with this feedback, so thank you for taking the time to share this positivity with us!Kind RegardsGleeson Homes
★★★★★ 4/5
TrustpilotEverything was okay the staff that…
Everything was okay the staff that attended to us Ginell was wonderful. My only concern is a three bedroom semi detached with one bathroom is not encouraging.
SCHOLAR · 14 May 2024
Agent replied · 13 June 2024
Thank you for your reviewWe really appreciate you taking the time to leave us your feedback!Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotOutsatanding
From 1st encounter to near completion stage at Bilsthorpe site, I cannot praise the knowledge, thoroughness and professionalism and empathy from Mary George who seems to have a physic ability to know my needs. Nothing has been to much for this hard working lady, with weekly updates even at the very start. Marys knowledge and intelligence is far and beyond what I could have expected. Such a great kind person that has gone above and beyond to aid my move during this stressful situation. Thank you so much. Cant wait to move in.
Mary · 30 January 2024
Agent replied · 13 June 2024
Thank you for your review MaryIts fantastic to hear how much you think of our Sales Executive Mary George. Reading about what great service she has provided to you, and what a lovely person she is, really makes us proud to have Mary as part of the wider Gleeson team.Thank you so much for your generous words.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotGreat Quality for your money and brilliant service from all involved
Purchased my first home from Gleeson in St Helens a couple of years back. The sales team made everything crystal clear and were always on hand for any questions. The quality of the house was fantastic and I was impressed working in the new build construction sector myself as a tradesman. Any issues were picked up quick and dealt with efficiently. Unfortunately I had to sell due to an expanding family and the need to be closer to family for childcare support which resulted in me now being in a second hand 1950’s build purely for location. The difference in finish, energy efficiency (cost of gas and electric) and facilities (one bathroom, no downstairs toilet, no en suit) is gutting and hard to adapt to! If gleeson appear in the area we need to be as a family il be sure to buy another! More recently I have been to visit one of their current developments, unfortunately after visiting it’s just slightly too far …despite it being a different location and staff to where I originally purchased, their care, attention and advice is to the same standard as when I met them as a first time buyer.
Michael · 24 January 2024
Agent replied · 13 June 2024
Thank you for your review MichaelYour kind words about you previous purchase are great to read. Please do keep close to what we are doing here at Gleeson to see if there are any developments in the future that work for you location wise.We would certainly welcome you back into the Gleeson family with open arms!Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotDont Be Fooled
As anticipated really. Helpful throughout purchase stage, slow and difficult to get a proper response post sale. Completed 29/09 and still no key to the garage, only house with outdoor charging point not installed, internal snags not fixed, no access to my Gleeson app provided so I'm having to send emails to highlight issues. Site manager attends looks around says will get someone out nothing happens. paint is awful, whole house if showing paint defects, loose oven extractor fan, unassembled cupboard, not sure if set up with gas and electric yet as no updates, no water metre installed yet, drive too high so scrapes bottom of your car. Sent multiple emails with multiple points to be addressed, emails are sent back addressing only the 1st point or the main concern in the email, other parts not addressed. Mother is looking to purchase with northbeck grange soon, will be doing what I can to persuade her not to.Have spoken to several neighbours all say the same thing. Don't be sold by the customer service beforehand. If you want an honest review on what you are walking into, please knock-on doors and politely ask the people actually living in the properties.
Adnan · 23 October 2022
★★★★★ 1/5
TrustpilotGleeson home px scheme.
Gleeson homes, part exchange scheme, what a con, Firstly, the 2 estate agents gleeson sends out are told not to value our home at market value, this I know because one of the agents sent to value my home was a family member,Secondly, After not hearing from them for 3 weeks, I had to ask them why the delay, the lovely sales woman was too scared to ring me to tell me that they won't take our house in part ex as it's too old.. and is basically worthless. I own a 2 bed victorian stone semi, in beautiful condition and surroundings. Edge of a village, double garage etc, I've never heard so much rubbish in my life. It's all rubbish..Gleeson, change your 3rd party buyer, as they don't know the housing market, or is it a case of buy low and sell high,
Andrew · 23 January 2024
Agent replied · 13 June 2024
Thank you for your review Mr Lambert We have investigated the issues you have raised in your review, and are aware through these investigations that our PX partners have communicated to you directly regarding the specific reasons why they were unable to offer on your home, these being primarily related to the fact they were unable to meet your own personal valuation of your property. We understand your disappointment regarding this, but should you wish to discuss this matter further, please do not hesitate to contact us.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotAmazing Experience!
Me and my partner have just exchanged on our property and have had an absolutely amazing experience with Gleeson from the very start. Being first time buyers, everything was new and confusing to us, but Amaara has made everything so simple and easy. She is always there to answer any queries we have, whether that’s in person or an out of the blue phone call/text, and always keeps us in the loop with updates to help keep our stresses at ease. Very grateful for all the help she has provided throughout this process :)
Olivia · 23 January 2024
Agent replied · 13 June 2024
Thank you for your review OliviaAs first time buyers, the process of buying a home can be daunting, but its something that we are hugely aware of, and all our sales team are ready to help, assist and guide our customers through this process.Its lovely to hear that Amaara has done just that for your purchase, and we will be sure to feed back to her on your lovely comments!Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotAvoid the Moorland green site Chopwell…
Avoid the Moorland green site Chopwell at all costs! Staff are incompetent, lie constantly and fail to comply to the legislation and contract that they have with home owners.We moved in not long ago and it’s been utter hell, our garden like many others on site was left in a diabolical state which is costing us £8000 to rectify ourselves! A foot fall no homeowner should have to pay when they purchase a BRAND NEW home!!There is not an ounce of compassion or decency from any member of staff that we have dealt with. There was a Site manager that promised the earth then left which then meant there was no record of what he said he would do to our garden to try and make it SAFE! One of my children’s were hurt whilst out in what was deemed as a “safe garden” There was in fact roofing lats burrowed under the soil and my son gauged his leg open! The assistant site manager then called round and whilst I explained my concerns she picked up a ball of glass put it in my hand and said “you may want to put this in the bin!” Absolutely disgraceful!!When the Staff are challenged they constantly have excuses, say they will “get back to us” or “speak to the technicians” but NOTHING ever has an outcome!! The staff either leave all together or go on the sick!Builders come to rectify their mistakes and make matters a hell of a lot worse! Damaging both internal and external parts of my property!!!!! I have endless amounts of videos/ pictures / emails /text messages of the utter rubbish we have dealt with since moving in here!After speaking to many neighbours I don’t know of one person on this site that is happy with their homes / gardens that gleeson have provided. Again I believe this speaks for itself!Personally I wish I read a review like this prior to getting our home through gleeson because it would have urged us not to!Regardless of the fact that they are NHBC registered it means absolutely nothing! NHBC also fail to step in until 2 years after the sale of property - they said that gleeson have a duty / contract with homeowners so they just dismiss you!This is a continuous battle that we will have until we are fully compensated for the trauma and losses that we have faced! But for now I’ll just have to see what lies transpire from Gleeson next!I have never ever taken to a social platform before to discredit any company however if I can prevent one person from buying a home from them and having to be faced with the utter rubbish that we have, then I guess that in itself is a win!I am however looking forward to getting an outcome from the legal advice that I’ve recently sought about the negligence from Gleeson
K · 19 October 2022
★★★★★ 5/5
TrustpilotGot a Gleeson homes in September from…
Got a Gleeson homes in September from the Pastures site in Nottingham.It was extremely easy and they organised pretty much everything.As any new house it had its minor issues that so far have been fixed without issues. The site staff is polite and very helpful. When they come over, they take their shoes, always make sure that they can come in, kind to my pets.Mary the site assistant is just fantastic, nothing is to much for her. Always happy to help and with a smile. Very human and empathic.It's been a great experience
Mara · 21 January 2024
Agent replied · 13 June 2024
Thank you for your review MaraIt is lovely to read how well you have been looked after by both the sales and the site team at The Pastures.Thank you for taking the time to leave this review - it really is appreciated.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotDebra was really lovely and very…
Debra Campy at Holbeck Park was really lovely and very supportive and helped us get the house we so desired. She really made our journey very delightful. Thank you so much
Sandra · 11 February 2024
Agent replied · 13 June 2024
Thank you for your review SandraWe will pass your kind words onto Debra who will be delighted to hear about the part that she played in you obtainind the home you desired.Kind RegardsGleeson Homes
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