Every review we hold for the Middlesbrough office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBeyond the call of duty from Dan
Dan has always been totally professional and meets at potential properties within a short and suitable timescale...even agreeing on occasions and today to accomodate a viewing outside of normal working hours. Auction House fees are also reasonable compared with competitors. Service is highly appreciated many thanks.
Darryl · 18 July 2024
Agent replied · 23 August 2024
Hi Darryl, we really appreciate your excellent feedback about Dan's professional service and Auction House North Wales as a whole. Thank you, Auction House
★★★★★ 5/5
TrustpilotAuction House were extremely helpful
Auction House were able to arrange both viewings for us, and negotiate a pre-auction sale. Our Auctioneer, Helen Plumstead, has done her best throughout the purchase to help it go smoothly when we’ve had questions. Thank you so much, Helen.
Julie · 22 October 2024
Agent replied · 31 October 2024
Hi Julie, its lovely to hear that you had a great experience with Helen from the East Anglia team. Congratulations on the pre-auction sale! Best, Auction House
★★★★★ 5/5
TrustpilotAn efficient way to purchase a property.
Jenny was informative and very helpful during each step of buying the property. This was undertaken in a polite and efficient way.
C · 2 December 2022
Agent replied · 12 June 2024
Hello, thank you for your feedback. We're delighted to hear about your positive experience with Auction House East Anglia. All the best - Abi
★★★★★ 4/5
TrustpilotReally efficient purchase.
Katherine · 23 December 2025
Agent replied · 25 December 2025
Thank you for this review, Katherine! We're glad you enjoyed our service. Kind regards, Auction House
★★★★★ 5/5
TrustpilotProfessional service
Professional service. Property sold at a good price. Thank you Eilidh.
Tony · 21 October 2023
Agent replied · 12 June 2024
Thank you for your review. All the best - Sarah
★★★★★ 5/5
TrustpilotGreat service and support from Olivia…
Great service and support from Olivia and the team at Auction House. I have no hesitation in recommending. Our lot sold on the day...twice!
Stephen · 7 September 2022
Agent replied · 12 June 2024
Hello Stephen, thank you for your review. We're so happy to hear about your success at auction and experience with Olivia and the South West team. All the best - Abi
★★★★★ 5/5
GoogleExtremely friendly staff, especially Ted who showed us the property today, he was very helpful. I wanted to view specific property for which I didn't had an appointment and Ted had a busy schedule. I requested viewing and he rang his office to arrange it all and I was able to view the property straight way. Thank you guys
S · 15 April 2022
★★★★★ 5/5
TrustpilotI’ve recently purchased a property in…
I’ve recently purchased a property in auction with Auction House London and had a very positive experience. The process was clear and the team on the phone helpful when answering my questions. As a first time auction buyer this was very important to me.
Thiago · 6 August 2024
Agent replied · 23 August 2024
Hi Thiago, thanks for your excellent review! Great to hear the Auction House London team were very helpful when answering your questions. Best, Auction House
★★★★★ 5/5
TrustpilotExceeded Expectations Robert and his team provided a truly…
Robert and his team provided a truly professional service and advice and we were thrilled with the outcome. We would not hesitate to recommend them.
Bronwen · 19 June 2022
Agent replied · 12 June 2024
Hello Bronwen, thank you very much for leaving such a wonderful review for Robert and the team. We'll be sure to pass on your kind comments! Best wishes - Heidi
★★★★★ 5/5
TrustpilotBravo
The guys sold my flat in January and everything went swimmingly. I’m not the sharpest tool in the box when it comes to paperwork and so it was brilliant to have Adam and co. dealing with all the form filling nonsense that was just above my pay grade.Bravo.
Jeremy · 21 May 2024
Agent replied · 12 June 2024
Thank you Jeremy for your review of Auction House, we are so pleased to hear you were provided a 5 star experience. All the best - Lauren
★★★★★ 5/5
TrustpilotKnowledge and expertise....
Jenny was a real star and went the extra 10 miles to assist in a successful exchange. It would have failed without her expertise.
Wellington · 28 July 2022
Agent replied · 12 June 2024
Hello, thank you for your great review. We're pleased to hear you've successfully exchanged. All the best - Abi
★★★★★ 5/5
TrustpilotWe bought a house through this company…
We bought a house through this company in December, and while buying a house is a very stressful process especially through an auction, everything went smoothly, any questions we had the staff were happy to answer, everything was done on time with no delays, very pleased and happy with our new house.
Elina · 1 March 2024
Agent replied · 12 June 2024
Hi Elina, thank you for your fantastic feedback. We're so pleased you had such a smooth experience buying with us at auction. Congratulations on your new house. All the best - Sam
★★★★★ 5/5
TrustpilotThe whole process from start to finish…
The whole process from start to finish was totally stress free and everyone at Auction House kept us informed all the way through and still are updating me , I’ve recommended Auction House to a friend of mine .Much appreciated Glenn
MICHAEL · 16 September 2024
Agent replied · 31 October 2024
Hi Glenn, it's great to hear your experience with the West Yorkshire team was stress-free, thanks for recommending us to your friend! Best, Auction House
★★★★★ 5/5
TrustpilotThe confusing process of buying a house…
The confusing process of buying a house for the first time was made very clear and easy by Chris Mervyn. Any questions, any time, he was available to call and text to answer any questions.
Hughes · 12 December 2024
Agent replied · 23 December 2024
Hi, it's great to hear that Chris Mervyn from the South West team made the auction process clear for you! Thanks for taking the time to leave a review. Best, Auction House
★★★★★ 5/5
TrustpilotAlways a great experience
I have used Auction House SW on a number of occasions and have always been very pleased.Not only is the auction process itself amazing, so is the pre and post auction care.Thank you to all the team
Stewart · 8 November 2024
Agent replied · 23 December 2024
Hi Stewart, thanks very much for leaving a positive review for the Auction House South West team, its great to hear that you had an amazing experience! Best, Auction House
★★★★★ 5/5
TrustpilotDale Cox @Auction House (Cheshire)
Dale, I just want to say a big thank you for the successful sale of the last two properties you have handled for my clients.I'm looking forward to working with you and the team for the next set of sites my clients are interested in putting on the open market with Auction House.The best experience I've ever had selling properties and investment sites for my clients.Thank you.Suzanne(Q & A Consultancy)
Suzanne · 11 September 2022
Agent replied · 12 June 2024
Hi Suzanne, Thank you for your feedback. We're so pleased that you have found success working with Dale at Auction House Cheshire and wish you the best of luck in future sales. Abi
★★★★★ 1/5
TrustpilotAs everyone else on here
As everyone else on here, I find it disgusting that I have family and friends living in Staffordshire wanting to make genuine investments with their savings and a company can buy up every house in need of work on the open market in the last 6 months and then add hidden fees of 15k in a last minute agreement after legal packs have been read. So the legal pack can't be read before auction by a qualified person and this is OK. Disgusting and you don't let the potential buyers know ahead
Samantha · 12 February 2021
Agent replied · 12 June 2024
We are sorry to hear that you have encountered issues at one of our regional auctions. We have investigated your comments and spoken to Auction House Birmingham & Black Country in regards to this. They informed us that the team had been chasing the solicitor for the legal pack and advised all interested parties that there would be additional fees in the legal pack as part of the Auction Preamble and that buyers should read the Special Conditions and take any fees into consideration when deciding on when deciding on how much to bid.Further to this unfortunate episode, corrective action has been taken by the Auction House Birmingham & Black Country team to ensure this does not occur again. We thank you for your review and bringing this to our attention to address in the most appropriate way possible, as we do not wish for this issue to be repeated. The Head Office team welcomes further communication to ensure that such failings never occur again. Please feel free to contact us via email on enquiries@auctionhouse.co.uk.
★★★★★ 1/5
Trustpilot£15,000 fees on top of every purchase price! Avoid Auction house and Kensington investments
The below review has missed another fee of £1200 to paid to the seller on top of the £10,000 and the £2,000 fees. Add to that the administration fee of £1500 and you are at £15,000 (or near as damn it) in extra charges!Kensington Investment Ltd are the sellers on most of the lots... They are renowned for ripping people off.If you call Auction House to ask for an explanation about the fees, you are told “buyer beware” and fobbed off!! It is you responsibility to make buyers aware of exorbitant fees! What is worse than the fees themselves is that fact that Auction house leave it until the day before the auction before uploading the contract to their website and even then you have to search for the fees with a fine tooth comb as they are written in word format designed to make people miss them!Auction house Birmingham are the worst auctioneer in Birmingham- far more reputable companies that you can buy from so avoid these con artists!
Sunny · 11 February 2021
Agent replied · 12 June 2024
We are sorry to hear that you have encountered issues at one of our regional auctions. We have investigated your comments and spoken to Auction House Birmingham & Black Country in regards to this. They informed us that the team had been chasing the solicitor for the legal pack and advised all interested parties that there would be additional fees in the legal pack as part of the Auction Preamble and that buyers should read the Special Conditions and take any fees into consideration when deciding on when deciding on how much to bid.Further to this unfortunate episode, corrective action has been taken by the Auction House Birmingham & Black Country team to ensure this does not occur again. We thank you for your review and bringing this to our attention to address in the most appropriate way possible, as we do not wish for this issue to be repeated. The Head Office team welcomes further communication to ensure that such failings never occur again. Please feel free to contact us via email on enquiries@auctionhouse.co.uk.
★★★★★ 1/5
TrustpilotREAD THE LEGAL PACK AS THERE ARE £12K HIDDEN FEES THERE
Second and last attempt to buy property from auctionhouse.co.uk. Just day before the auction they are adding a "contract" to the legal pack which says: buyer agrees to pay the SELLERS Administrative costs, legal fees, disbursements, auction costs in connection with the sale in the sum of £10000 (!) + Buyer agrees to pay the SELLERS Auctioneers costs minimum £2000 (!). Surprise surprise all the properties are owned by Kensington Inv Ltd. What is going on ? What game are you playing ? I will never use auctionhouse.co.uk ever again.
Dagmara · 10 February 2021
Agent replied · 12 June 2024
We are sorry to hear that you have encountered issues at one of our regional auctions. We have investigated your comments and spoken to Auction House Birmingham & Black Country in regards to this. They informed us that the team had been chasing the solicitor for the legal pack and advised all interested parties that there would be additional fees in the legal pack as part of the Auction Preamble and that buyers should read the Special Conditions and take any fees into consideration when deciding on when deciding on how much to bid.Further to this unfortunate episode, corrective action has been taken by the Auction House Birmingham & Black Country team to ensure this does not occur again. We thank you for your review and bringing this to our attention to address in the most appropriate way possible, as we do not wish for this issue to be repeated. The Head Office team welcomes further communication to ensure that such failings never occur again. Please feel free to contact us via email on enquiries@auctionhouse.co.uk.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. No hidden surprises and nice people to deal with. And they reply to emails and voicemail - that's a bit of a novelty these days. Customer avoidance seems to be flavour of the month for many businesses at the moment.
Mr · 13 August 2024
Agent replied · 23 August 2024
Hi, thanks for your excellent review of Auction House Birmingham's fantastic customer service! Best, Auction House
★★★★★ 5/5
TrustpilotHannah and Mark have been a delight to…
Hannah and Mark have been a delight to work with and made the process of buying our first investment house very easy! Both have given us a lot of their time and advice and have gone above and beyond.I would thoroughly recommend them to anyone wishing to buy at auction.
Gary · 19 March 2024
Agent replied · 12 June 2024
Thank you Gary Cook for your review of Hannah, Mark & Auction House. Thank you for recommending us and we look forward to working with you in the future - Lauren
★★★★★ 1/5
TrustpilotBeware of 'hidden' charges in the…
Beware of 'hidden' charges in the contract. It is all well and good Auction House saying "we advise" this or that. But why can't they simply state during the auction the huge charges that some of their unethical customers stipulate for some properties? It would appear that certain companies that deal with Auction House (Kensington Ltd in particular) have dodgy reputations.Why do they have ridiculously low 'guide' prices even when the same property has been sold recently for over four-times as much? Transparency? Nope.Professional?No way.Deceptive?Absolutely.Caveat Emptor
Dave · 26 January 2021
Agent replied · 12 June 2024
We are sorry to hear that you have encountered issues at one of our regional auctions. We have investigated your comments and spoken to Auction House Birmingham & Black Country in regards to this. They informed us that the team had been chasing the solicitor for the legal pack and advised all interested parties that there would be additional fees in the legal pack as part of the Auction Preamble and that buyers should read the Special Conditions and take any fees into consideration when deciding on when deciding on how much to bid.Further to this unfortunate episode, corrective action has been taken by the Auction House Birmingham & Black Country team to ensure this does not occur again. We thank you for your review and bringing this to our attention to address in the most appropriate way possible, as we do not wish for this issue to be repeated. The Head Office team welcomes further communication to ensure that such failings never occur again. Please feel free to contact us via email on enquiries@auctionhouse.co.uk.
★★★★★ 5/5
TrustpilotGreat Service
Chris and his team have just completed two transactions for me this month. Great service from start to finish.
Scott · 19 December 2022
Agent replied · 12 June 2024
Thanks for the feedback! Chris
★★★★★ 1/5
TrustpilotIt’s a shame I cannot give a minus…
It’s a shame I cannot give a minus rating. Absolutely shocking. Stay away people. The property I was interested in was on for £40000. When I placed a bid for £40000, it told me that the reserve was not met. I increased the bid to £44000 and won the bid. They took £6200 before I could place the bid and told me if I won the bid then that would be used as deposit towards the property and the final balance would be reduced. Instead, I paid £58000 for the property as my solicitor told me that there are many many many hidden fees in their clause. So stay away unless you want to be ripped off. The solicitors acting on behalf of the seller are incompetent and thieves who charge tens of thousands of pounds for their fees. They deliberately delay the process so you may be in breach of the purchase agreement. And as for the keys of the property, I have no idea where they are and how to get access to them.
Mr · 22 December 2020
Agent replied · 12 June 2024
Hello,Please can you you confirm which property and Auction House team this is referring to, as the majority of our teams do not charge any money prior to bidding (most ring-fenced monies in the case you are the successful bidder, but this is not drawn down until after the auctions has closed). Without this information, we are unable to verify your claims are relating to a purchase through an Auction House franchisee.RegardsAuction House UK
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