Every review we hold for the Middlesbrough office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotSpoke to a nice lady about selling a…
Spoke to a nice lady about selling a flat, she promised me the local auctioneer would call me back. Unfortunately, I didn't hear back on that occasion.However, Auction House have since reached out to me to apologise for the breakdown in communication which was much appreciated. Having double checked, I never did receive a voice message or call, but mistakes can happen, and they have been very professional in all interactions I have had with them to-date.
TheVictorianTerrace · 12 October 2022
Agent replied · 12 June 2024
Hello Ben, thank you for taking the time to let us know about your experience. Having now investigated this with the team you contacted I have been advised that the person you spoke to initially passed over your details to the local auctioneer and he recalls leaving you a voicemail. We're really sorry that you did not appear to have received a call but we can assure you that the team did try to contact you in response to your enquiry. Every enquiry and customer is important to us and the team would never intentionally fail to follow up. With this in mind we will review our processes and endeavour to request and use multiple contact methods and review our follow up processes to try to avoid this occurring in the future. We hope that you will reconsider Auction House in the future and allow us to demonstrate our high levels of customer service. All the best - Abi
★★★★★ 5/5
TrustpilotJon was excellent in every aspect
Jon was excellent in every aspect, kept me informed at all times, professionally friendly and gave me his expert advice.Would not hesitate in recommending your company.
Yvonne · 12 January 2023
Agent replied · 12 June 2024
Hi Yvonne, Thank you for sharing your feedback. Delighted to hear about your experience with the West Yorkshire team. All the best - Abi
★★★★★ 4/5
TrustpilotHelpful
Helen was very helpful throughout
Hazel · 8 June 2024
Agent replied · 12 June 2024
Thank you for your review of Auction House. We are so pleased to hear Helen was helpful throughout the process. All the best - Lauren
★★★★★ 5/5
TrustpilotHighly recommended
An extremely friendly, courteous and professional experience and our instructions were dealt with by the regional manager who had researched the location of our property before our site meeting and was familiar with values and could therefore offer advice going forward.We would highly recommend this auction house
Anne · 17 September 2024
Agent replied · 31 October 2024
Hi Anne and Stuart, it's great to hear of the courteous and professional experience you had with the East Anglia team. Thanks very much for the recommendation and for leaving a review. Best, Auction House
★★★★★ 5/5
TrustpilotSecond time around
I have previously brought a flat with Auction House UK.So had no hesitation when I saw a property for sale with them again. They are very professional, and it is a quick and easy process. Instead of waiting for weeks with an estate agent. You know when the date of the auction is, if you are successful then you know that in two to four weeks the house will be yours.
Susan · 24 March 2023
Agent replied · 12 June 2024
Hello Susan, thank you for the feedback and great to welcome you back for another purchase! All the best - Abi
★★★★★ 5/5
TrustpilotJordan Rowe has been very helpful.
Jordan Rowe has been very helpful.Negotiation has been reliable and meaningful.
Umar · 27 January 2024
Agent replied · 12 June 2024
Thank you Umar for your review of Jordan & Auction House. We are so pleased to hear you found Jordan to be very helpful. We look forward to helping you again in the future - Lauren
★★★★★ 5/5
TrustpilotAn effortless selling experience.
We would like to thank everyone at Auction House for all their hard work in bringing our property to auction, and for achieving such a great price for us; we are sure that we would never have got this had we sold our property through an estate agent.Their professionalism and patience in answering all our enquiries was very much appreciated, and they should be commended for making the whole process stress free, which is something we have never experienced before when selling a property!
Ethel · 24 March 2022
Agent replied · 12 June 2024
Hi Ethel, thank you for taking the time leave a review. Great to hear that you found the sales process effortless. All the best - Abi
★★★★★ 5/5
TrustpilotGreat service from start to end
I placed my flat with Auction House Sussex after nearly a year of struggling to sell it via traditional methods. I couldn't be more pleased with the service I got. From the first contact, they were helpful and professional, clearly explaining the process and the pros and cons of selling via auction with absolutely no hard sell or pressure to go with them. While the property was on the market, they handled viewings professionally with minimum disruption to me, and always providing clear feedback quickly after the viewing. When I received pre-auction offers, they did a great job of handling the negotiations, and I ended up with a sale price far better than I could have anticipated. They then managed the final details up until the transfer of funds and handover of keys, making it all as easy and painless as possible. I wouldn't hesitate to recommend them.
Jake · 21 March 2022
Agent replied · 12 June 2024
Hi Jake, so pleased you found success selling at auction. Thank you for taking the time to share your experience - Abi
★★★★★ 5/5
TrustpilotExceptional service
We highly recommend this Auction House. Chris Edwards went above and beyond delivering exceptional customer service along with excellent professionalism. We look forward to the next auction.
Customer · 13 October 2022
Agent replied · 12 June 2024
Hello, thank you so much for your review and recommendation. I look forward to seeing you at our next auction - Chris
★★★★★ 5/5
TrustpilotGreat service
Lukas helped with my Cannock house a few months ago. He was super responsive and when I drove up from London for a viewing he was at the house and gave me time to look around! I would definitely buy a house from Auction House again
F · 5 September 2024
Agent replied · 31 October 2024
Hi, it's great to hear of the positive experience you had buying a house through Lukas in the Staffordshire team, thank you for taking the time to leave a review. Best, Auction House
★★★★★ 5/5
TrustpilotGreat communication
Purchased through auction house and they had great communication and no issues whatsoever. Needing to get a second viewing booked after the auction completed, Catherine from Tees Valley branch kindly assisted. She was also very responsive to any queries and kept me updated as much as possible.
Jake · 20 August 2024
Agent replied · 23 August 2024
Hi Jake, great to hear you received excellent communication and assistance from the team! Best, Auction House
★★★★★ 5/5
TrustpilotGeorge was very helpful and able to…
George was very helpful and able to advise us with our queries, local knowledge was also a plus.
Info · 5 July 2023
Agent replied · 12 June 2024
Thank you for your great feedback. All the best - Sam
★★★★★ 5/5
TrustpilotGreat service
We approached The Auction House to act for us on the sale of our complicated property / barn complex. I could not fault their services. They worked alongside us and our solicitor and we got a fantastic results all done and dusted in 6 weeks. Bryan Baxter is exceptionally personable as is his team. We put our complete trust in them all and it was well worth it.
Ali · 13 April 2021
★★★★★ 1/5
TrustpilotEmpathy of leeches
This company ran an auction with several technical faults took deposit and then persisted to say was not there problem we couldn't bid, your system failed and not the first time, a house sold for 75000 while bidders willing to pay 100000 disgusting behaviours from staff
Robert · 23 August 2024
Agent replied · 31 October 2024
Many thanks for your review although we were extremely perturbed to read the contents. We can confirm that technical issues were experienced on the 22nd August but regretfully only discovered following completion of the auction. The technical issues were absolutely not the fault of the Auction House Scottish team since they had no control over the situation and this fault effected only a very small number of prospective bidders who had registered to bid. Auction House has since identified the issue, taken action and as a result have suspended use of the bidding platform used and have reverted to the bidding platform operated by the EI Group who have successfully been providing technical services to auctioneers across the country for several years. Again, we sincerely apologise for the frustration this must have caused but hope you will be comforted to some degree in that remedial action has been instigated very quickly following this unfortunate situation.
★★★★★ 5/5
TrustpilotJenny Austin Thank you for you and your…
Jenny Austin Thank you for you and your very helpful team for your brilliant no messing around and stress free service. 11out of 10. I now look forward to the completion date and hope to be doing more business with you in the not too distant future. Your no messing hassle free approach makes everyday estate agents look comparative novices!! Thanks again Jenny and I look forward to hearing from you soon.Best Regards Phil.7, Apsley Rd,Great Yarmouth. (Sold)
Phil · 28 March 2022
Agent replied · 12 June 2024
Hi Phil, Thanks so much for your wonderful feedback regarding Jenny and the East Anglia team. We're delighted to hear that you've had such a positive experience. We look forward to working with you again soon too. All the best - Abi
★★★★★ 5/5
TrustpilotProfessional and heipful
This was the first time for me to sell a property at auction. Rachel gave me excellent guidance and advice during the process and was always available to answer any questions. She even appointed a solicitor to handle the legal side. Excellent
Brian · 23 October 2024
Agent replied · 31 October 2024
Hi Brian, great to hear you were guided with helpful advice for your first time selling at auction! Best, Auction House
★★★★★ 5/5
TrustpilotAuction purchase
Chris and his team did a fantastic job in helping me complete on a new purchase this month.it always a pleasure to work with them!
David · 20 October 2022
Agent replied · 12 June 2024
Hi David, thanks for your feedback. We're so pleased we could assist with your purchase and look forward to working with you into the future. Chris
★★★★★ 5/5
TrustpilotGreat experience on purchasing my first home
The whole process was very smooth and lovely. The staff of Auction House were very quick with their responses to my emails. I am a first time buyer, so I did not know what to expect, so this was such a good experience for me. I cannot recommend enough Auction House!
Regina · 14 May 2024
Agent replied · 12 June 2024
Thank you for your review of Auction House, we are so pleased to hear you had a great experience purchasing your first home through us. All the best - Lauren
★★★★★ 1/5
TrustpilotThey are complete frauds.
They are complete frauds.They add hidden charges of 10s of thousands of pounds and put bids themselves.I have had a terrible experience with them and I would not recommend it to anyone.They put 2.95% additional costs plus VAT as well as many other additional hidden fees.
Dorine · 5 August 2024
Agent replied · 31 October 2024
Thank you for your feedback. After carefully reviewing our records, we cannot find any transaction under your name. We want to clarify that, as an auction house, we do not charge late completion fees; matters such as this would be handled between the seller and the seller's solicitor.Regarding the timing of document delivery, it's possible that any delays were related to the seller's legal team, which operates independently from our services. While we strive to facilitate smooth transactions, specific processes are beyond our control.We are genuinely sorry to hear that this experience has caused you distress. We aim to ensure a fair and transparent process for all parties involved, and we intend for everyone to feel safe and comfortable. If you would like to discuss this matter further or if there's anything we can do to assist you, please contact us directly.
★★★★★ 5/5
Trustpilot1st Time Partner Agent with Auction House SW
Having just been a partner agent with Auction House South West, I was delighted with Olivia and Priscilla's work and the result for my client.I would highly recommend Auction House South West if you are looking to sell a property in the region.
Keane · 19 September 2024
Agent replied · 31 October 2024
Hi Keane and Parker Estate Agents, thanks for taking the time to leave a review. It's great that you had a positive experience working with Olivia and Priscilla in the South West team. Best, Auction House
★★★★★ 5/5
TrustpilotGreat service, thanks!
First time using Auction House and definitely will be using them again. Specifically want to mention Tessa who was a great help when I went through a personally issue with my bank and needed to speak and discuss with Auction House direct, so thank you again for helping through the situation. As mentioned, first time using them and their online internet bidding tool was great to use - dont be worried about using this functionality!
Ryan · 20 June 2022
Agent replied · 12 June 2024
Hello Ryan, thank you very much for leaving such a great review for the East Anglia team and Tessa in particular. We'll be sure to pass on your kind comments! Best wishes - Heidi
★★★★★ 5/5
TrustpilotSold a few of my properties through…
Sold a few of my properties through Auction House. very easy and would highly recommend it! also, Chris Edwards was very helpful and knowledgeable.
Daniel · 14 October 2022
Agent replied · 12 June 2024
Hi Daniel, thanks for your feedback. Always great to hear from a repeat customer. We look forward to working with you again in the future - Chris
★★★★★ 5/5
TrustpilotEverything was so fast and efficient
Sharon · 28 February 2024
Agent replied · 12 June 2024
Hi Sharon, thank you for your great feedback. All the best - Sam
★★★★★ 5/5
TrustpilotHouse sale
I had never been involved with putting a property for sale by auction before.Robert, and other staff with whom I dealt were so helpful, having answer's to all my questions, and putting my wife and I at total ease with the whole process.It has been a totally stress free experience, and I would thoroughly recommend Auction House East to anyone thinking of selling a property through auction.
James · 1 April 2023
Agent replied · 12 June 2024
Hi James, thank you for sharing your feedback. We're delighted to hear about your positive experience selling at auction. All the best - Abi
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
