Trusted Agent profile · Middlesbrough
★★★★★
1,084 reviews across 3 platforms
Suite 9 Victoria Business Centre, Victoria House, 159 Albert Road, Middlesbrough, TS1 2PX
Auction House's office in Middlesbrough, at Suite 9 Victoria Business Centre, is rated 4.8 out of 5 across 1,084 reviews on three platforms, including 19 Google reviews rated 3.9.
19
Reviews on Google
This office
2
Reviews on Facebook
This office
1,063
Reviews on Trustpilot
Business-wide
Every review we hold for the Middlesbrough office, from every platform, shown as written. First names only.
5/5
TrustpilotGood experience we both watched the…
Good experience we both watched the sale on TV. We thought it was first class your team work brilliantly together.Good advice given from Robert Hurst the price was right.
Hi Jacqueline, it's great to hear you enjoyed the auction and received good advice from Robert in the East Anglia team. Best, Auction House
1/5
TrustpilotTerrible service
Purchased a property prior auction which had a demanded maximum 14 days completion instead of the usual 28 day. Solicitor did in 8 days, however after having to pay a total of £3400 (both ours and the vendors auction fees) Auction House refused to meet us with the keys to our property on the day of completion as it was a 40 minute drive away (even though they were happy to do this journey a few occasions for viewing purposes) once they sold the property they didnt want to know and service was practically none existant! Instead they made us drive 45 mins to fetch the keys but we could only fetch them 4 days after completion as they had to take the keys to a different estate agents. So, they were happy to drive and take the keys elsewhere but not to give the keys to the new owner. So to say we had to pay £3400 we didnt get good service to justify that amount! When a house purchase completes, the new owner should receive the keys to their new home the same day .... not 4 days later after having to drive 45 mins to fetch the keys themself. This was the first and will be the last time we buy through Auction House.
Hello,We have no reference of you being involved in an auction through our head office. Please can you contact us as to which office you have had this issue with so that we can raise it with them.Regards
5/5
TrustpilotGreat people
Dealing with jenny and mark was made so easy ,straight honest and hassle free information about the property over the phone , another deal done ,a big thank you auction house east anglia
Hi Julian, great to hear your experience with Auction House East Anglia was made so easy by Mark and Jenny's honest and hassle-free advice! Best, Auction House
1/5
TrustpilotGuide prices not accurate
Guide prices not accurate, designed to be low to entice you to bid, reserve prices can be changed at any time, hidden fees upto £13,000 pounds of you leave a negative review they will say they are being targeted and will bar you from seeing their legal documents, before you go toThe auction search the nearby properties which have been sold to give you a realistic price ideally avoid as they might be legal but no ethics
Hello, We have no reference of you being involved in an auction through our head office. Please can you contact us as to which office you have had this issue with so that we can raise it with them.Regards
5/5
TrustpilotAuction House Staffordshire & Shropshire
Auction House Staffordshire (Lukas Chetwyn). - Very helpful and professional service. We live 250 miles distant from the house sold and did not even have to visit. Everything taken care of quickly and sale went through smoothly with no problems. Would definitely use again and would fully recommend.
HI Christopher, thank you for your 5* feedback. We'll be sure to pass this on to Lukas also. All the best - Sam
5/5
TrustpilotExpeditious job, excellently executed
A very speedy process was required to get the property into auction before the budget was required. Very impressed with the service and a final bid considerably above reserve. Very happy
Hi Greg, it's fantastic to hear that we were able to secure you a quick sale at a good price! Many thanks for taking to time to leave this review. Best, Auction House
5/5
TrustpilotReally like the way they work as a company and as individual agents
I’ve bought quite a few properties through auction house and I really like the way they work as a company and as individual agents. I have a really good relationship with my North Wales agent and as a property investor, you couldn’t ask for more. He really understand me as a buyer and goes out of his way to get the deal done.
Hi Lee, thank you so much for the feedback. We strive to build strong working relationships with all of our clients, so it's fantastic to hear first hand that we're achieving this. All the best - Abi
5/5
TrustpilotGreat service from start to finish
Great service from start to finish! Adam and Melanie were constantly on hand to deal with all my queries.
Hi Shaun, Thanks for sharing your experience with the team in Sussex. All the best, Abi
5/5
TrustpilotA daunting process made easy, thanks.
We were supported through the sale by Jenny and she was great. Having never sold a property let alone through an auction she guided us through and helped us have a successful sale. A daunting process made easy, thanks.
Thank you for your review of Jenny & Auction House; we are so pleased to hear Jenny helped guide you through the process. All the best - Lauren
5/5
Trustpilot7* service
Can’t thank the team at Auction House South West enough! The whole process was quick and easy. Thank you for helping me make the next step into property so easy!
Hi Brandon, it's great to hear that the South West team made your next step into property an easy one! Thanks for leaving a review. Best, Auction House
5/5
TrustpilotHighly recommended auction servive
I have worked with Robert Hurst from the Auction House on many occasions, and the one constant is that clients are always delighted with the result and enjoy the process. Robert and his team and professional and diligent and I look forward to finding opportunities to work with Robert in the future.
5/5
TrustpilotSuch a great experience
Such a great experience buying at auction with Auction House Essex. I was very nervous to buy at auction…but after this I will only buy this way. It is so exciting! And these guys know their stuff…thank you to Andrew who was my phone contact on the day..very fast and efficient service. Top marks!!!
5/5
TrustpilotGreat Service From Day One
First auction property I purchased had a top class service from the team and from the first contact. Gary what a star assisted me with all my queries and concerns until the completion. Got a good deal very happy with the purchase and the service. Would highly recommend.
Hi Aslam, thank you for your fantastic feedback. We're so pleased you had a great experience with Gary and the Auction House East Anglia team. All the best - Sam
5/5
TrustpilotGreat Company, great service.
Auction House recently sold our property at a price in excess of our expectations. We had never sold at auction before, but Andrew Stallard explained everything very clearly, even suggesting the anticipated selling price (he was pretty much on the button). The great service from this company made the whole process very easy. I would unreservedly recommend Auction House Many thanks to all the team involved.
Hi Andrew, great to hear from a first time seller at auction! We're delighted that this proved to be a successful route for you supported by the team in Essex and Kent. All the best - Abi
5/5
TrustpilotI have used a few different auctions &…
I have used a few different auctions & without doubt, from my initial contact & subsequent meetings with Ross…. I actually felt I was dealing with a person & auction I could trust that was going to tell me the truth. The advice from Ross, George & the team at the auction house was realistic & fair.
Hello Mr Quinn, thank you for your valuable feedback. We're pleased to hear about your positive experience as someone who has worked with other auctioneers. All the the best - Abi
5/5
TrustpilotVery helpful with sale
Very helpful with sale, done loads of marketing with the property which helped to get the property noticed. After sale everything was done quickly and sorted to help with a quick sale.
Hi Sherree, it's fantastic to here you felt supported during the sale of your property and achieved a quick turnaround time! Best, Auction House
4/5
TrustpilotI would recommend using them.
Auction House gave a professional service throughout the whole auction process. I followed their advice and a good result was achieved. I would recommend using them.
Hello Paul, thank you for your review. We'll be sure to pass the feedback on to Mark! All the best - Abi
5/5
TrustpilotA very quick response by email…
A very quick response by email telephone by the team in all all questions and queries answered clearly that is why I gave five stars very good people to do business with thank you.
Hi Paul, thanks for your excellent review! Great to hear you had quick and clear responses from the whole team. Best, Auction House
5/5
TrustpilotExcellent communication and support
The staff at South Yorkshire Auction House did all they could to make the sale of our flat go smoothly and achieve our reserve price. We're grateful for their faultless service: always helpful and courteous with excellent communication and support throughout the process.
Thank you for your review of Auction House South Yorkshire. We are so pleased to hear you found the team to be always helpful and courteous - Lauren
5/5
TrustpilotI would like to thank Mark of Auction…
I would like to thank Mark of Auction House for his help in selling our property. We did have a slight delay on completion, but Mark was able to assure us that it would work out ok, which it did. We would have no hesitation to use this method of selling a property again.
5/5
TrustpilotJon from Auction house was exceptional…
Jon from Auction house was exceptional during our purchase, he was always available and helped us get an extension on completion which was vital for us!
Hi Joe, it's great to hear that you had a good experience of auction with Jon from the Scotland team, thanks for taking the time to leave a review! Best, Auction House
5/5
TrustpilotI've sold multiple properties with Dan…
I've sold multiple properties with Dan and its always been fantastic service from start to finish. He makes everything streamline and hassle free and was always available, throughout the sale. Would highly recommend him and Auction House North Wales.
Thank you for your review of Dan and our Auction House North Wales team. We are happy to hear you had a fantastic service, and thank you so much for the recommendation. All the best - Rachael
5/5
TrustpilotI recently had a very good experience…
I recently had a very good experience selling my property in auction. It was a very smooth and efficient process. Thanks to the team at Auction House London for all their hard work.
Hi John, thanks for taking the time to leave a review. It's great to hear that you enjoyed a smooth and efficient process with the London team. Best, Auction House
1/5
TrustpilotSo called vendors advertising fake…
So called vendors advertising fake property through the auction and keeping deposits it’s a regular occurrence but yet happens to unsuspecting bidders all the time. Needs to be investigated which is my next port of call the ombudsman.
Thank you for contacting us regarding your deposit for the property purchased at our auction over a year ago.We appreciate your engagement and understand your concerns. However, as per the terms and conditions outlined in the auction contract, the deposit is non-refundable in the event of failure to complete the transaction within the stipulated timeframe.We understand that unforeseen circumstances can arise, leading to challenges with transaction completion. Nevertheless, adhering to the contractual agreements established during the auction process is essential.Please do not hesitate to contact us if you require further clarification regarding the auction terms or have any additional questions.Auction House London
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