Every review we hold for the Mid Sussex office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHaving dealings with three of the…
Having dealings with three of the Jackson Stopps,regional offices Burford /Norfolk/and most recently Chelmsford. I can honestly say,every member of the staff in all branches have been more than helpful,and pleasant. Estate agents having,what is usually a well deserved reputation,we have not once come upon any of that condescending attitude,which has become expected,of the breed ! In fact our most recent experience , with James at the Chelmsford branch ,we feel he has become like a family friend to us,which of course makes the whole experience (moving home being one of life ‘s most stressful times),so much more pleasant. All told,we would definitely recommend the company to friends and family.GPS
Gillian · 24 May 2021
Agent replied · 25 October 2024
Dear Gillian, thank you so much for your review which emcompasses so many of our branches. We're proud to hear you've been well served by them all and know James will be touched to hear how highly you regard him. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotAnthony is a knowledgeable and…
Anthony is a knowledgeable and professional practitioner who knows his market segment extremely well. He provides sound advice and works hard to achieve the best deal possible for his clients.
John · 20 September 2021
Agent replied · 25 October 2024
Dear John, thank you for your review, highlighting Anthony's expertise and work ethos. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
GoogleToby and the Haywards Heath team could not have been more attentive and diligent. A tricky sale in that it was a probate situation with an already empty house and a challenging market environment. Could not recommend them more highly.
Miles · 23 September 2024
Agent replied · 24 October 2024
Thanks so much Miles and we have loved to be able to help your family and lovely mother at what we know has been a tricky time.
★★★★★ 5/5
TrustpilotThank you
Finally having internet and settled in, we absolutely love our beautiful new home which we purchased through Jackson-Stops, Woburn. Thank you to everyone in the office and especially to Neil Abraham whose personable and professional manner came into its own with our tight timeframe and Neil's prompt assistance with communications without which we may still be waiting to move. Very much appreciated! This is the second time we have pruchased through Jackson-Stops, Woburn and again, a five star service. Best wishes
Andi · 4 March 2021
Agent replied · 25 October 2024
Dear Andi, thank you for leaving us your five star review and feedback. We wish you every happiness in your new home. Best wishes from us all, in particular, our Woburn team.
★★★★★ 4/5
TrustpilotPersistent
Anthony was patient, persistent and is experienced
BD · 7 December 2023
Agent replied · 25 October 2024
Thank you for your review, and we are pleased you felt the service you received was delivered with patience and persistence. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotExcellent
We have recently sold 2 properties with the team at Jackson Stops - Bury St. Edmunds and have another 2 sales currently going through. The team are professional, patient & genuine! We dealt mainly with Matt & Ro who are friendly, efficient & always reassuring during the sale process. Would not hesitate to recommend Jackson-Stops!
Osborn · 5 December 2023
Agent replied · 25 October 2024
Thank you very much for your review, and we are delighted to hear that your experience with the Bury St. Edmunds team was friendly and efficient, and that you would recommend our services. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotRecognition for Exceptional Service
Recognition for Exceptional Service, Laura Howard Lettings
Nicholas · 14 October 2025
Agent replied · 17 October 2025
Dear Nicholas, we are delighted that you took the time to leave a five star review for Jackson-Stops, and in particular your experience with Laura from our Bury St Edmunds branch. We are so pleased to hear that Laura provided an outstanding service, and that you regard her as an exemplary representative of Jackson-Stops. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotOutstanding service
We have had an outstanding experience having both bought and sold our house through Matt at Jackson-Stops. Clear, useful and importantly honest communication, ensuring progress is maintained, indeed, the pain of moving is greatly reduced when you have somebody as experienced as Matt on side.To be honest the whole team in the office were more than happy to help with queries, and all seemed to be aware of current progress whenever I called. Having bought several houses through different agents over the last few years Jackson-Stops haves been, by far, the most professional, helpful, responsive team I have had the pleasure of working with.
Clive · 9 December 2020
Agent replied · 25 October 2024
Dear Clive, thank you for taking the time to share your experience of our Bury St Edmunds team. We're extremely proud to hear how we compare against other agents. We know that moving house can be difficult so it’s great to hear that we made it that much easier for you.
★★★★★ 5/5
GoogleThank you thank you for selling our house the best Estate Agent in Sussex. We have moved house 6 times and you have made the move the easiest and the most rewarding of them all.
Jan · 22 November 2024
Agent replied · 12 November 2024
Just so pleased by how this turned out for you both, it was so lovely working with you too and wish you the very best with your exciting move down to the coast!
★★★★★ 5/5
TrustpilotJackson Stops Lindfield - superb team
The team at Jackson Stops in Lindfield were fantastic. We bought and sold through them. They were always there with a smile and nothing was too much trouble. When there were issues or emotions along the way they brought experience, professional pragmatism and level headedness to the situation. We highly recommend them!
Nick · 15 January 2024
Agent replied · 25 October 2024
Dear Nick, thank you for your lovely review and it's good to hear that nothing was too much trouble during the sale and purchase of your home and new home. We will share your kind words with the Lindfield team. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotMartina from the Property Management Team
After struggling with some noise issues with the rental property we had recently moved into Martina from the Property Management Team was incredibly sympathetic, helpful and professional figuring out how we could get the issue resolved quickly with the letting agents. Would certainly recommend!
James · 19 June 2024
Agent replied · 25 October 2024
Dear James, we are pleased that the issue you experienced was quickly resolved by our staff, and thank you for taking the time to leave a review. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotExcellent estate agents, personal service.
Jackson Stopps dealt with all viewings and secured a good price for our property, We were supported throughout the process of a difficult sale and purchase by the staff at Jackson Stopps, and by Lottie in particular. We were kept informed of progress and queries were dealt with promptly and efficiently. Lottie liaised with all parties to ensure the process went as smoothly as possible.
Susan · 23 January 2023
Agent replied · 25 October 2024
Dear Susan, we are pleased to hear that you felt supported by Jackson-Stops during the sale of your home, and that the process went smoothly. Thank you for taking the time to leave a review. With best wishes from all of us at Jackson-Stops.
★★★★★ 1/5
TrustpilotWOBURN OFFICE
WOBURN OFFICE Whilst maybe not directly the fault of the Company they were acting as the agent for a property I viewed. I was contacted at 1pm to be told the Landlord wanted to accept us as tenants and all the referencing paperwork would be conpleted after giving my family the good news I was emailed by the agent to say " actually they might now be offering it to a farmhand who lives local and doesnt need any of the maintenance sorting but will let you know" After a few follow up emails I got a response to say "sorry they are letting the other person have it"As potential tenants letting Agents do a lot of quite intrusive checks before even approaching a landlird, perhaps the same thoroughness should be applied before taking on Landlords.In the space of 24 hours we went from delight to bitter dissapointment which shouldnt happen.
John · 12 August 2020
Agent replied · 25 October 2024
Dear John, I'm sorry to hear of your experience. We would welcome the opportunity to discuss this further? Please use social.media@jackson-stops.co.uk to get in touch. Best wishes, Jo from the marketing team
★★★★★ 5/5
TrustpilotThanks Karl
Thanks KarlGreat adviceProfessional serviceHighly recommended And a bottle of champers too 🥂😊
Greg · 10 June 2023
Agent replied · 25 October 2024
Hi Greg, we're so pleased you took the time to leave a review about the great advice you received from Karl, and that you would highly recommend Jackson-Stops. Best wishes from all of us at Jackson-Stops.
★★★★★ 5/5
TrustpilotJackson-Stops team
Pip, Chris and the team did a great job selling our house. Good brochure, good advice on sale.
M · 21 November 2022
Agent replied · 25 October 2024
Dear M, thank you for taking the time to leave a review for our Reigate team, and we are pleased that you thought the team did a great job when selling your home. Best wishes from all of us at Jackson-Stops.
★★★★★ 5/5
TrustpilotExcellent
Toby, Guy, Freddie and Trudy in the Mid-Sussex Jackson Stops office were outstanding in shepherding the sale of our home. If you are looking for a professional, ethical, efficient and friendly estate agent to work with, I highly recommend talking with them. Thank you for restoring our trust in estate agents!
Adam · 16 January 2024
Agent replied · 25 October 2024
Dear Adam, it's always fantastic to hear that our staff are outstanding - thank you! To know that you felt the team was professional, ethical, efficient and friendly is wonderful. We will share your kind words with the Lindfield team. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotGood experience
I've been living in a flat managed by Jackson-Stops Teddington office for the past 2 years. Throughout my time, I've found issues attended to relatively quickly and efficiently. Tallulah Keating has recently taken over as the property manager and I've found her to be especially courteous and highly responsive in her approach.
Omeral · 20 December 2023
Agent replied · 25 October 2024
Thank you for taking the time to leave a review for our Teddington team and we are glad to hear you've been met with responsiveness and courtesy. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotJackson Stops helped us purchase our dream home…
We recently purchased our dream home through Jackson Stops and can’t speak highly enough of our experience. Nothing like a typical high street estate agents, Anthony provided a wonderful personal service. Throughout the whole process we were kept informed and consulted, often outside of normal working hours. If we ever decide to sell our home I would have no hesitation in reaching out to them. Brilliant
Craig · 11 November 2022
Agent replied · 25 October 2024
Dear Craig, thank you for leaving such a positive review about your experience of the wonderful personal service you received from Jackson-Stops. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotThe Tunbridge Wells branch has managed…
The Tunbridge Wells branch has managed my property for several years. They have done this extremely well. The experience has been courteous and professional, staff always available; tenants have been looked after and quickly replaced once they leave; maintenance is attended to quickly with minimum fuss; and rent has been paid-on within a couple of days of receipt. This has been very reassuring as an owner. I would have no hesitation in recommending them to anybody else.
Peter · 18 February 2021
Agent replied · 25 October 2024
Dear Peter, thank you for taking time to leave your review from a landlord's perspective, highlighting how our Tunbridge Wells team have supported you over the years. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
Trustpilothassle free
hassle free, expertly handled.
Mark · 15 October 2025
Agent replied · 17 October 2025
Dear Mark, we're delighted that your experience with Laura was hassle-free and expertly handled. Thank you for your five star review of Jackson-Stops.
★★★★★ 5/5
GoogleWe've dealt with a number of agents during our quest to find a new home over the past 5yrs but recent dealings with Toby and Guy (which led to us purchasing our dream home) was a real pleasure. I found them to be very professional and straight talking and we knew exactly where we were during the whole process. To top it all they're among the most charming and courteous people you'd ever meet. Thoroughly recommended.
Gary · 10 October 2020
Agent replied · 24 October 2024
Dear Gary, some time ago now, but thank you for your glowing review. We're glad our professionalism and experience shone through. Kind regards from Toby, Guy and Alice at Jackson-Stops Mid Sussex
★★★★★ 5/5
TrustpilotWe’ve had a great experience recently
We’ve had a great experience recently, specially with Tallulah Keating who has been taking care of our needs. She has been very understanding and efficient with our requests, always kindly communicating and on top of things. I hope Jackson Stops continues providing the quality and professional service they have so far!
Andrea · 18 October 2023
Agent replied · 25 October 2024
Dear Andrea, very good to hear about your great experience with Tallulah, and we will indeed continue to provide a quality, professional service! With best wishes from everyone at Jackson-Stops.
★★★★★ 1/5
TrustpilotRental complaints
I have written to their complaints about my experiance renting from a property in Canterbury area. Had CO leak. Unsafe property,Not respectful or honest messages from agent and property owner.
Sheri · 16 November 2024
Agent replied · 22 November 2024
We are sorry to read your review of the experience you have had. We acted on a 'tenant finding only' basis for this landlord and as a result the management of the property is carried out directly by them. We are sorry that you have experienced shortcomings in this area, and we have responded to you directly.
★★★★★ 5/5
TrustpilotJackson-stops - Woking - 5 stars
Excellent, professional service from Jackson Stop, Woking.Our bungalow in West End, Woking had been up for sale on and off for 6+ years with various agents. Within weeks of appointing Jackson Stops, Woking we had four offers!The sale was fully completed in under six months in the middle of a pandemic. We also got the full asking price. I am very happy to recommend their top class, 5 star service.
Darwen · 27 October 2021
Agent replied · 25 October 2024
Dear Darwen, we are delighted to hear our Woking team achieved such a successful sale for you. It's clear their professionalism, local knowledge and experience shone through. Best wishes from us all at Jackson-Stops.
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