Every review we hold for the Mid Sussex office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleA big Thank You to James and all the staff in the Lettings department at the Haywards Heath Office. The process of letting out my cottage went smoothly from start to finish. James took the time to listen and understand who would be a good fit for the property. He was friendly, polite and very efficient. The communication was excellent, any questions I had were replied to quickly and the team worked well together, all making me feel like they were on top of everything and genuinely cared about getting it right. Having previously used two other Agents in town I can without hesitation say they were by far and away the most professional and I would definitely recommend them. Again, thank you James, Victoria & Janie for your help and making it seem so effortless and easy.
Carole · 9 August 2025
Agent replied · 8 October 2025
Thank you for your kind words! We are thrilled to hear that your letting experience with us was smooth and efficient. Our team truly cares about finding the perfect fit for your property and we appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotPatryk from Hamptons Windsor has been great
Patryk from Hamptons Windsor has been our property manager for the last 12 months and I have been pleasantly surprised on his professionalism, follow-up and quality of work
Benn · 30 September 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Patryk has provided such a positive experience over the past 12 months. His professionalism, attention to detail and commitment to keeping things moving are qualities we know our clients value, so it's wonderful to see this reflected in your feedback.
Thank you again.
★★★★★ 5/5
TrustpilotPatryk Property Manager
Patryk has been my property manager for three years and he’s always very professional. He communicates well, regularly keeping me updated on issues, from start to finish.
Miss · 23 September 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Patryk has looked after you so well over the past three years. His professionalism, communication and commitment to keeping clients informed are qualities we greatly value, so it's wonderful to hear that this has consistently been your experience.
We'll make sure your feedback is passed on to him, as I know he'll really appreciate it.
Thank you again for your continued support and for sharing your experience with us.
★★★★★ 5/5
GoogleWe would like to express our appreciation and thanks to all staff of Hamptons at Haywards Heath and especially to Jamie Cooksley who we have dealt with more recently. He has been highly professional, understanding and shown empathy at every stage of our sale.He has kept us informed throughout the process and given us very useful advice. A young man who shows experience beyond his years.
Thank you Jamie.
Chris and Norma Porter.
Chris · 17 September 2025
Agent replied · 8 October 2025
Thank you so much for your kind words, Chris and Norma! Our team at Hamptons at Haywards Heath takes great pride in providing exceptional service, and we're so glad Jamie went above and beyond for you during your sale. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotPatryk Lehmann has been a fantastic…
Patryk Lehmann has been a fantastic property manager throughout my tenancy. He’s always responsive, helpful, friendly and has made my rental experience smooth and stress free.
Sam · 23 September 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Patryk has made such a positive impact throughout your tenancy. Being responsive, approachable and reliable are all qualities we know are so important when renting a home, so it's wonderful to hear that he has helped make your experience smooth and stress-free.
I'll make sure your kind comments are passed on to Patryk. I know he'll be genuinely pleased to hear how much his support has been appreciated.
Thank you again for your feedback and for sharing your experience with us.
★★★★★ 5/5
GoogleI have had the honour of Jamie Cooksley marketing a property for my family. He was my first point of contact and from the outset he was professional, compassionate, understanding and extremely personable (our mum had recently died and it was her home that was being sold so it was an emotional time). Jamie took the time to talk things through with me and showed empathy. I had reassuring phone calls and emails from him and he explained things thoroughly. Nothing was too much for him and he made the experience much easier for us as a family. A wonderful human being with a wealth of professionalism and understanding. I can recommend Jamie wholeheartedly. Thank you so much Jamie.
Della · 24 June 2025
Agent replied · 8 October 2025
Thank you so much for taking the time to share your experience with Jamie as your marketing agent. We are so glad to hear that he was professional, compassionate, and understanding during this emotional time for your family. We are lucky to have Jamie as part of our team and we appreciate your recommendation wholeheartedly. Thank you for trusting us with your property. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotHamptons excellent service
I have had a very positive experience dealing with Danish Ashraf at Hamptons. Danish has been professional, responsive and extremely helpful throughout, dealing with queries promptly and keeping me updated whenever required.
Paulo · 3 August 2026
Agent replied · 23 September 2026
Thank you for taking the time to leave such a wonderful review.
I am delighted to hear about your positive experience with Danish. Providing professional, responsive and proactive service is something we strive for, and it is fantastic to know that Danish's communication, dedication and willingness to assist have made such a positive impact.
I will ensure your kind feedback is shared with Danish and his manager, as I know he will be pleased to hear that his efforts have been recognised and appreciated.
We are also incredibly grateful for your loyalty over the past ten years. Your continued trust in Hamptons means a great deal to us, and we are delighted that you remain happy with the service you receive.
Thank you again for your recommendation and for taking the time to share your experience. We look forward to continuing to support you for many years to come
★★★★★ 5/5
TrustpilotNicole Drakket is Top of the line elite property manager
Huge shoutout to Nicole Drakket at Hamptons. Throughout my tenancy, Nicole has been exceptionally supportive, communicative, and truly goes above and beyond to help navigate issues as quickly as she can.
Irene · 7 August 2026
Agent replied · 23 September 2026
Thank you for taking the time to leave such a lovely review.
We are delighted to hear about your positive experience with Nicole. Providing a high level of customer service is extremely important to us, and it is wonderful to know that Nicole's patience, professionalism and commitment to keeping you informed have made such a positive impact throughout your tenancy.
Your kind words will be shared with Nicole and her manager, and I am sure they will be greatly appreciated.
Thank you again for your feedback, and we wish you all the very best for the future.
★★★★★ 5/5
TrustpilotStress-free management from Anca Ciobanu
Anca Ciobanu has been managing our flat in Putney for 4 years and provides excellent customer service. Anca is very knowledgeable and responds to any issues or queries very quickly. There are many compliance issues nowadays and again, we are informed of any updates which are handled promptly. Thank you Anca
M · 9 October 2026
★★★★★ 5/5
TrustpilotI would like to provide feedback for Danish Ashraf from Hamptons
I would like to provide feedback for our Property Manager Danish Ashraf who we have worked with for over 8 months. He has a very friendly open manner , is easy to get hold of, very responsive and is very understanding of a landlords needs and perspective. He is very professional and experienced in his field. He remains calm under pressure, can be assertive when necessary, is very organised and you can rely on him and trust that he will get things done. He takes control of things for you , is constructive in finding solutions and making helpful suggestions in order to get things done. He is a good communicator keeping you informed on what’s going on at all times , and has a great sense of humour!
Louise · 12 July 2026
Agent replied · 23 September 2026
Thank you for taking the time to share such detailed feedback about Danish.
We're delighted to hear that your experience working with him over the past eight months has been so positive. It is wonderful to know that his friendly and approachable manner, responsiveness, professionalism, and dedication have made such a difference. We're especially pleased that you value his ability to remain calm under pressure, communicate effectively, provide practical solutions, and keep you informed throughout the process.
Your comments about his organisation, reliability, understanding of a landlord's perspective, and sense of humour are greatly appreciated and will be shared with Danish and his managers.
Thank you again for your kind words and for recognising Danish's hard work and commitment
★★★★★ 5/5
TrustpilotGreat experience overall
I had a great experience overall. Any questions or issues I had were dealt with quickly, and communication was always prompt and helpful. Thank you to Danish Ashraf for the support throughout the process.
Rashed · 26 June 2026
Agent replied · 23 September 2026
Thank you for taking the time to leave such positive feedback.
We are delighted to hear that you had a great experience and that any questions or issues were dealt with quickly and efficiently. Providing prompt, helpful communication is something we strive for, so it is wonderful to know this was reflected in your experience.
A special thank you for recognising Danish Ashraf for the support provided throughout the process. I am sure they will be pleased to hear your kind comments.
We wish you all the best i and thank you for choosing Hamptons.
★★★★★ 5/5
TrustpilotI have been a client of Hamptons in Reigate for many years…
I have been a client of Hamptons in Reigate for many years renting out my semi furnished property. I am extremely satisfied with the service. Their staff are very attentive. Athena and Jessica do an outstanding job at finding the best tenant for the property and ensuring the whole rental process goes smoothly. And similarly once rented property management presently handled by Conny has been really excellent, making sure that any issues are promptly reported and then get fixed. So all in all I can highly recommend Hamptons.
Graham · 12 March 2026
★★★★★ 4/5
TrustpilotRemoval of Canting Tree Close to Shed and Fence
We had struggled to find someone capable/willing to remove a large canting tree at the very end of our garden, next to a shed and a fence. Mandy Dorta thought outside the box and managed to achieve this through someone, quite rightly, she thought could achieve this. If the tree had come down it would have caused serious damage but Mandy Dorta was proved right as the chosen person did a very difficult job very well, especially given the lack of parking outside the house. Thank you Mandy.
Sandra · 12 March 2026
★★★★★ 5/5
TrustpilotHampton has been my letting agent for…
Hampton has been my letting agent for many years. Recently I have been contracted with Hamptons again as I move out of my flat. Monika has been assigned to be my property manager since 2022 and I find her great in her job. She is personal, attentive and approachable professional. Despite I may have some difficult ask, she can handle them well. I have been sticking to Hamptons so far partly because of her and I know I can trust her to take care of my property appropriately.
Angeles · 20 February 2026
★★★★★ 5/5
TrustpilotWe've had a really good experience with…
We've had a really good experience with Hamptons. Our property manager, Harjeet Kaur Arla was exceptional throughout our tenancy. She was always very kind, professional, and incredibly responsive whenever we had any issues. During the busy end-of-tenancy process, she was particularly helpful, promptly providing cleaning company recommendations and ensuring we received the urgent letter we needed for our son's school application. Her support made our move-out smooth. Highly recommend her, and Hamptons.
Meghana · 10 March 2026
★★★★★ 5/5
TrustpilotSelen has been our property manager for…
Selen has been our property manager for several years and she always provides an excellent and responsive service when we raise issues with the flat with her.
Ryan · 16 June 2026
Agent replied · 23 September 2026
Thank you for taking the time to leave a review.
We are delighted to hear that Selen has consistently provided you with excellent service over the years. We understand how important it is to have a property manager who is responsive and supportive when issues arise, and it is wonderful to know that Selen has been able to deliver this for you.
Your kind feedback is greatly appreciated, and we will be sure to share your comments with Selen and her management team. Recognition such as this means a great deal and reflects the high standards of service we strive to provide.
Thank you once again for your continued trust in Hamptons.
★★★★★ 5/5
TrustpilotDanish is always supportive to me.
Danish is always supportive to me.
Thank you very much!
Gaku · 6 October 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave a 5 star review.
We are delighted to hear that Danish has provided such consistent support and made a positive difference to your experience. Delivering helpful, reliable and attentive service is something we value greatly, so it's wonderful to know that Danish has demonstrated these qualities.
Your kind feedback means a great deal to us, and we will be sure to pass your comments on to Danish.
Thank you again for your support and for choosing Hamptons.
★★★★★ 5/5
TrustpilotDanish is an exceptional professional…
Danish is an exceptional professional who I would highly recommend. Very good service!!
Nicolas · 5 September 2026
Agent replied · 23 September 2026
Thank you for your fantastic 5-star review.
We are delighted to hear that Danish provided such exceptional service. Delivering a professional and positive experience is something we strive for, and it's wonderful to know that Danish made such a strong impression.
We really appreciate your recommendation and your kind words, which will be shared with Danish and the team.
Thank you for choosing Hamptons.
★★★★★ 1/5
TrustpilotSale and rental experience
I have used Hamptons both for a sale and rental. The sales team In Alton Hampshire were awful. They disregarded my instructions, were patronising and rude to me and liaised with the buyer without informing me. Some of their actions behind my back almost collapsed the sale. I felt pressurised to accept an offer. The whole experience was something I never want to repeat. In terms of the rental, they refused to problems with the property despite repeated requests and then charged me for the repairs from my deposit. Absolutely dishonest.
Consumer · 5 December 2025
★★★★★ 4/5
TrustpilotOld Listed Country House
Very friendly and approachable team. Willing to adapt to our requests, listen and respond. Very good brochures printed. Online advertising constantly up dated and feedback. We were told about viewings in good time and also given ideas regarding what we could do to improve the house. They were all very diligent and hard working. Hamptons in Headington lead by Heather were extremely good estate agents and they all Genuinely wanted to sell our house and were extremely professional.
Claire · 6 December 2025
★★★★★ 5/5
TrustpilotFabulous experience - thank you to our Property Manager!
We have recently become tenants in a rental property of Hamptons. We’ve only got good things to say about the service. Our property manager, Mandy, has been brilliant in answering any questions we might have and arranging people to pop in should any small issues arise at a prompt speed. Thank you so much!
Flora · 28 September 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that you've had such a positive experience since moving into your new home. It's great to know that Mandy has been so helpful and responsive, and that she's been able to quickly assist whenever you've had any questions or needed support.
I'll be sure to pass your kind comments on to Mandy, who I'm sure will really appreciate the recognition.
We wish you all the best in your new home and hope you continue to enjoy your tenancy with us
★★★★★ 5/5
GoogleI recently embarked on the journey of choosing a letting agency for my rental property, and after receiving a glowing recommendation from a friend, I decided to reach out to Hamptons. I am delighted to say that my experience exceeded all expectations, largely thanks to Janie.
From the moment I left my enquiry message, Janie was quick to respond, and her friendly demeanour immediately put me at ease. Our phone conversation was not only informative but also incredibly pleasant. She took the time to accommodate my schedule, especially considering my work commitments and a recent surgery, which I truly appreciated.
During her valuation visit, Janie was just as lovely in person. She offered genuine compliments about my home and provided insightful advice that highlighted her expertise in the field. What really stood out to me was the absence of any pressure or hard-selling tactics, a refreshing change! Hamptons, under Janie's guidance, provided all the necessary information and then patiently allowed me the time to make my decision without feeling rushed.
Although I ultimately found that Hamptons was slightly above my budget, I wouldn't hesitate to consider them again in the future. If my circumstances change, I will definitely reach out, especially if Janie is still part of the team! Her professionalism, warmth, and understanding made a significant impact, and I wholeheartedly recommend her and Hamptons to anyone looking for a reliable letting agency. Thank you, Janie, for such a positive experience!
Laura · 10 October 2024
Agent replied · 9 November 2024
Thank you for taking the time to leave us a review Laura. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
GoogleJanie from the Haywards Heath branch showed us round a lovely property recently - although it wasn't quite right for us, she was so professional in all of her dealings with us, from great communication to excellent knowledge of the property itself and the surrounding areas. She requested information from the landlord as we had a few questions, and came back to us so promptly. As landlords ourselves, we would have no hesitation in recommending Hamptons as a Letting Agent for landlords! She put in so much effort and was so kind, following up etc on our viewing. Thank you Janie!
Sarah · 10 October 2024
Agent replied · 9 November 2024
Thank you for your review Sarah. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleDuring our recent move we have approached several estate agents in the area only to be met with ‘impossible’, ‘don’t care’, ‘cannot be done’, ‘not here today’. The Hamptons difference are the people who really care and go beyond the ordinary service to help. We were met by a warm welcome, full attention and positivity when we visited the branch and just a few days after that, our new home was waiting for us. Thank you James and the Hamptons team in Haywards Heath for being so proactive, kind and caring. We are truly grateful.
Barbora · 10 September 2024
Agent replied · 9 November 2024
Hi Barbora, we are delighted that you enlisted Hamptons Estate and Letting Agents Haywards Heath and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
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