Trusted Agent profile
★★★★★
495 reviews across 2 platforms
16 Station Road, Burgess Hill, RH15 9DQ, Mid Sussex RH15 9DQ
Fox & Sons's Mid Sussex office at 16 Station Road is rated 3.4 out of 5 across 495 reviews on two platforms, including 68 Google reviews rated 4.7. The 427 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Mid Sussex office, from every platform, shown as written. First names only.
5/5
GoogleDaniel everest has been helping me to secure a mortgage, he has been thorough, giving good advice, knowledgeable in his field , always quick to respond to emails efficiently, and quickly, he has had to change things at my request and has done so swiftly, advising me based on my best interests financially, many thanks Daniel.
5/5
GoogleDaniel is amazing, and goes the extra mile to make sure every thing goes smoothly. We can't recommend him highly enough.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotA smooth, brilliant experience
I had a brilliant experience working with Fox & Sons to purchase my first apartment and felt very supported throughout the process.Special mention to Grace Ottewell, who was really exceptional - with attentiveness and professionalism, Grace was very conscientious and handled all communication with care and excitement - it was really an absolute pleasure and took so much worry and stress out of the experience. Thank you all.
1/5
Trustpilotnon stop phone calls every day two…
non stop phone calls every day two months of daily calls from a bunch of cowboys who cannot sale properties rude abusive attitude
1/5
TrustpilotThey fail to answer email or messaging…
They fail to answer email or messaging at all in some instances, otherwise doing so late causing properties to be lost in some cases.
5/5
GoogleI've had the pleasure to work with Daniel Everest on my mortgage application.,While the banks made things harder than expected, Daniel was very helpful and professional in navigating me through the whole process. He is very knowledgeable and a pleasure to catch with. I highly recommend him to anyone thinking of getting a mortgage.
1/5
TrustpilotTotal crap the valuation it was all sunshine…
At the valuation it was all sunshine and smiles with ,Buyers marching to my door I WAS TOLD ,
1/5
TrustpilotBad is not enough to define and…
Bad is not enough to define and describe the service provided by Fox and Sons in Western Road. They use all the resources they have in hand to make money at the expense of tenants.When we left the apartment, they sent a company to carry out the check out and they claimed money for "damages" that already existed when we moved in (but they did not mention in the check in report). As a way of example, they wanted to charge us £185 for an allegedly damaged skirting in the living room. Well, this was only the result of an existing structural crack in the wall that made its way to the skirting. This coupled with other reasons that were rejected by a dispute ending up in me and my wife wasting time on the dispute and getting my deposit back 3 months later. On top of that, when we moved in and because we were starting new jobs, we had to pay 6 month in advance plus deposit. We made it clear that we only wanted to be on a 6-month contract and after go on a rolling contract. Well guess what? we paid to secure the apartment and when we got the contract is was a 6-month contract subject to a minimum additional 6-month contract. They do not care about tenants!! Stay away from them if you are renting!!!
1/5
TrustpilotDODGY!!!
As in former reviews stated:All what counts for “Fox and sons” is money.After paying agency fees and deposit they stopped caring for us.With living in a flat which is mouldy and damp for over a year now, it is more than obvious that they’re NOT interested in solving the KNOWN problems.One room can’t even be used anymore.As we’re moving soon it becomes quite clear that the flat will only be re-decorated to sell it overpriced.My husbands health problems increased massively through the mould and damp.When it came out that there is an insurance with a certain company they even expected us to lie, that no other companies were involved.That is fraud!!! Although former tenants had the same problems and even got the Council involved, nothing happened.Fox and sons Maintainance company is useless simultaneously!
5/5
GoogleCannot recommend these guys enough. Worked extremely hard to sell my house and help me and my family find a new one. With countless viewings, regular updates and a load of houses we got to view. Throughout this stressful process they remained the main point of contact and in the end were able to sell my house. Unfortunately we were not able to find the property we wanted through them but through a different estate agents. Even so they were so helpful in communicating with all parties to get it all signed and sealed. We are so happy with our new family home and want to thank James, Josh, Jaimie and the rest of the gang. In the unlikely event we decide to move again I will guarantee it will be through Fox & Sons. Well done!!
2/5
TrustpilotQuite poor
As a letting agent they were rather greedy in keeping back much of the deposit
1/5
TrustpilotPleasant staff but I had a poor…
Pleasant staff but I had a poor experience. They recommend Conveyancing Direct. My file was passed to 4 different solicitors. That led to my purchase falling through and my sale left uncompleted.CD say they're based in Hastings, even the number on the phone is that number. In truth, my solicitors were based in Cardiff.My £1000 deposit was voided when I was gazzumped. F&S refused to get it back. So I did it. At the end, F&S even refused to deliver my spare keys (0.6 miles from their shop). 'We're not a delivery service'. At times they spelt my name wrong and basically failed to neither get the sale nor my prurcase over the line in time. So I stayed put.They distanced themselves from CD and said it wasn't their fault.£2000 out of pocket, no apologies...
2/5
TrustpilotDeposit hasn’t been refunded.
I sent a deposit for a property to secure it however the landlord went with someone else. That’s fine, it happens. I Was told I would have a refund in full of my deposit £415.
5/5
TrustpilotLeah was very professional
Leah was very professional. She took time to explain her role and approach towards selling houses when she showed us round a property.So when asked to value my flat, she was honest and clear in her appraisal.
1/5
TrustpilotFox and Sons are the most incompetent…
Fox and Sons are the most incompetent letting agents in Brighton. There is a reason there is so many one star reviews on google, mostly from tenants. They care about the rich landlords, NOT the tenants. They allowed tenants to move into a property WITHOUT ensuring they had paid a deposit which is just one of the many errors made which led to a tenancy from absolute hell and a loss of £2,000. This is due to their absolute lack of care which is made worse by their extortionate fees. A word which comes up again and again in all of the 1 star reviews, INCOMPETENCE. They do not care about giving a good service let alone one that their clients deserve. Nearly half of their reviews are 1 star and this speaks volumes.
5/5
TrustpilotKemp Town branch
I can only judge Fox and Sons Kemp Town based on my own experiences of buying a property through them and then letting it.And they have proved to be excellent in both cases. Ed showed me the property and Mike helped me finance it. No unnecessary tooing and froing and the process was smooth.Renting the property was equally easy. It was rented with a month at the price they suggested it should go for. Jenna and her team have proved helpful with deliveries and suggesting builders too.All in all I'm very pleased so far.
1/5
TrustpilotThe Ultimate Do-It-Yourself Estate Agency Experience
(Would give zero stars if I could, but one star for actually answering the phone that one time).
5/5
TrustpilotThank you Taila for all your hard work…
Thank you Taila for all your hard work dealing with an anxious landlady. Despite failing boilers, issues with the windows and guarantors you got it over the line. Thank for your help PJ
1/5
TrustpilotStaff terrible at communicating…
Staff terrible at communicating resulting in huge bills. misinforming throughout the renting process about insurance policies which are a scam resulting in surprise charges. We rented a property and was told to not worry about normal wear and tear for example paint coming off in kitchen due to not being fit for purpose as not washable/ oil based (so unhygienic!). When raised to them in inspection they said it’s been kept very well and will be fine because we have insurance and we get hit with a £450 bill to repaint the whole property and ceilings and all woodwork….. This is despite us already paying £250 for the insurance in the first place which they told us covers things like normal wear and tear and explicitly told us painting would be covered and ‘not to worry!’Due to bad communication even had a house viewing at our property that they expect to come to any time and an hour after the agreed slot without just dropping a quick text or call and forced entry into the property when I was recovering from a surgery and explicitly told them not to enter without someone present to let them in. Overall terrible experience the agent can make a huge difference on your experience renting, ultimately the bad communication and lack of clarity and transparency resulted in surprise bills.
5/5
TrustpilotRight from the initial viewing Toby and…
Right from the initial viewing Toby and his team acted professionally and helped our purchase go as smoothly as possible, highly recommended and would definitely use again.
1/5
Trustpilotuseless, data protection breach, be carful with your banking information.
I originally let a property with them last year through the st.budeaux office. They was very friendly and welcoming at first. On the day I had to pick my keys for the property, I was taken up stairs to be sold contents insurance. The sales man was good and I decided that it was a smart move.All was well up until last month. My landlord phoned me and accused me of fraud! He said he had noticed a payment leaving his account every month for insurance in my name! I said I don't have a clue what you are talking about, I bought insurance from fox and sons and it was all done with my details.Following a confusing conversation with my landlord, I phoned up fox and sons to find out they accidentally put the land lords banking details through instead of mine and they were "sorry". After moving past what can only at best be described as a blatant breach of data protection and sloppy work, I phoned up last week to get a signed copy of my tenancy agreement emailed over to me. After not receiving anything for the whole week I decided to phone up again. To my surprise they sent the email I have requested not to me but to my landlord! After explaining to the lettings manager that every incounter I have had with them has been met with huge mistakes I proceeded to ask him if thier whole team is comprised with useless muppets or if it was just him? Instead of answering the question he hung up the phone, could you believe it.After calling no him straight back he angrily told me he didn't like my tone and will hang up again if I continued to complain. Now with a chip on his shoulder he informed me that he has sent the email again. This was two hours ago and I still haven't revived anything. This has been my experience with fox and sons. Substandard at best.
1/5
TrustpilotThe True Cowboys of UK Estate Agents
One word - awful. We bought a house listed with Fox and Sons back in 2006 and between offering and completing all of the staff had left. We should of learnt our lesson but instead we rented a property through them recently which was also painful beyond the 1st month (notably the first month was December which is arguably a quiet month for them anyway). Once they'd been paid the upfront fees all they were interested in was selling the property. Radio silence from the rental contact and pestering from the sales team. To facilitate a sale they even attempted to misrepresent the AST contract terms. Wanting weekly visits for prospective buyers, inferring this was their right within the contract, and when we discussed extending beyond the 6 month fixed period they wanted to amend the contracts to explicitly state this as a right and secure multiple days per week to show prospective buyers around. They couldn't care less about a renters right to private enjoyment of the rental property they are paying for. And surprise surprise, when it came to check-out they applied as much urgency as a tortoise... more than 2 weeks later and we are still at least 1 week away from seeing our deposit returned. I know Dorset is a relaxed county but still..... If we compare them to the Agent that sold our house, which required us to move into rented, you couldn't have two more opposite ends of the scale. Cowboys is a polite way to describe the ineptitude displayed. Lucky for us we didn't need the deposit transferred between rentals but if we did we'd be in trouble so my advice to anyone reading this is to steer well clear of Fox and Sons.
1/5
TrustpilotTerrible
Awfull. Fraudulently signed a disclaimer for me for a tenant that was NOT suitable for the property. When this tenant refused access for a water leak problem the agents took 3 months before they were able to gain access. The agents were absolutely useless and blamed the tenant. The more urgent the problem became the more they procrastinated. My 84 year old neighbour has had damp walls for 2 years now. This cost a lot of money and stress. They worked for the tenant but not the landlord. On top of that the service from the manager Lorna (Hastings) was rude and patronising.
5/5
GoogleHighly Recommended. Great team that really help and support you throughout the buying and selling process, including mortgage advice that has saved me money. I have sold 2 properties through F&S and both times I received excellent customer service and they got me my offered prices!
Thank you Tom for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Fox & Sons's Mid Sussex office has 495 reviews across two platforms: 68 on Google, 427 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Fox & Sons Burgess Hill is rated 3.4 out of 5 across all 495 reviews, and 4.7 out of 5 on Google from 68 reviews, checked 9 October 2026.
Fox & Sons Burgess Hill, 16 Station Road, Burgess Hill, RH15 9DQ, Mid Sussex RH15 9DQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.