William H Brown Stowmarket reviews in Mid Suffolk

★★★★★ 1/5

Trustpilot

Terrible Customer Service

My friends and I travelled all the way to Scunthorpe from London to view a property which details was confirmed by agency staff "Rebecca" via email a few days prior to the viewing and text message the day before viewing.When we were in front of the property at the viewing time I called the office to find out when they were coming to show us the property but person on the phone asked me "is the viewing today?" when I replied yes she put me on hold and then said "the viewing has been cancelled" without giving me a reason.Then we visited their office and asked Rebecca why we were not informed about the cancellation? she replied just now it has been cancelled, but when we said we didn't see any signboard in front of the property she kept on apologising which was not acceptable because they knew we were coming from London. Later on we spoke to the manager and she was saying "vendor cancelled the viewing after we called" we could tell they were not telling us the truth, she was apologising too. They do not have any professionalism in their customer service. They don't know how to serve the customer even Manager she just apologising but did not acknowledge we came from London. They did not follow any policy for cancelling a viewing. We gave our time, effort, took time off from work, and drove 4 hours to view this property only but everything was wasted.

Imdad · 29 January 2020

★★★★★ 1/5

Trustpilot

Very poor communication

The head office and local branches don’t communicate. Both asking us to ring them and no communication between them both. We are buyers and they have been very poor with us. I would never sell with them, ever. Be very wary.

Mrs · 3 July 2024

★★★★★ 1/5

Trustpilot

Disgruntled first time buyer..

I have just been in the process of purchasing my first home which is supposed to be an enjoyable experience. I went on a couple of viewings and found a house I really liked and notified the estate agents of this. Initially, the mortgage advisor and other staff member contacted me regularly at their convenience when they were getting me to place an offer or having me make a payment.From that point I heard nothing from them (unless you include the answerphone message they have as they never returned any recalls I asked I asked them to). I was constantly chasing them for updates to which they did not reply to, and received more updates from the seller of the house than them.On my completion date I heard nothing from them. I had to ring them, got told that the two people who were dealing with my case were not there but that she could pass me the keys. I was allowed to collect the keys without ID because she “recognised my voice” which raises concern.They supplied me with conveyancers who have missed basic details including windows that don’t close and a faulty washing machine propped up on garden stones. They also supplied me with solicitors who provided me with even less contact (hard to believe) than they did.I have ended up in a home which is filthy beyond words, and quite frankly unliveable. The house buying process has been endless stress for me and it’s nowhere near being over. I’ll be lucky if I’m living there before the end of this year, and even then the smell of cat wee will still be fresh in my nostrils. If you want to pay over the odds for a house and then thousands of extra pounds making it liveable, William H Brown are the ones to call.

Siobhan · 18 January 2020

★★★★★ 2/5

Trustpilot

Unreliable home support service.

I rented a house through them one year back , agent was fine , initially every thing went well and then I got a phone call from them saying that they they a home assist wing, TILI or some thing?? And they introduced me to a company for internet and electricity , both of these are very costlier than others,which I didn't recognize by then, my internet is with home telecom comparing others they are atleast 30 to 40 percentage costly.I wonder why will.h introduced me to these people.

Jemshad · 9 January 2020

★★★★★ 1/5

Trustpilot

Not even worth 1 star

Not even worth 1 star, they have advertised our house for nearly 12 months, we have had viewings where people have come to the house only to find out whb have advertised the house at one time £50000 less than we asked, and today at £25000 less than we asked, Jessie who is the "senior sales" is rude, unhelpful, talks over you won't listen, and blames everything on us, absolute diabolical , my wife assures me that she didnt drop the price but "jessie " is adamant we did, Rude , incompetent and useless about sums them up, think twice before using them

Kate · 13 December 2019

★★★★★ 5/5

Trustpilot

5* for the Rainham office

We would like to thank Luke, Jerome and Bradley for their help in selling our property. Excellent communication throughout the whole process, would highly recommend. Mr and Mrs Blackwell

Glenda · 22 November 2020

★★★★★ 1/5

Trustpilot

Tenancy service

I have been in touch with Sequence the home tenancy team that are there to make sure all runs smoothly. Since moving into my house 1 month ago, I have yet to have a washing machine. I reported it and have had to chase, chase and chase again to get an answer about what is happening. When calling, I always ask for someone to give me feedback but that doesn't happen. Would not recommend this service at all.

Sally · 30 July 2020

★★★★★ 1/5

Trustpilot

Do not sell with WHBrown

I asked WHBrown to remove my property from the market within the 14 day cancellation period, that was 2 months ago and I am still waiting for it to be removed despite having emailed and called more times than I can remember. The reason for wanting to take my property off the market is because they did an awful job with the advert and after I kept asking them to change stuff they either didn't do it or only changed 5% of what I asked. The pictures are bad and floor plan isn't 100% correct. Once you sign that contract they basically don't want anything to do with you.

Hannah · 20 November 2019

★★★★★ 5/5

Google

Josh and his team were fantastic all throughout the process of us moving house I would not hesitate to use William h brown again. Brilliant service and professionalism !!!

Chris · 25 October 2020

★★★★★ 1/5

Trustpilot

Appalling & unlawful practice

I wish I had read other reviews before renting from them. They tried to deceive me, blame me for their errors and sent threatening emails asking me to take the financial burden for their remarkable lack of professionalism and unlawful practice. They messed up my contract, which they acknowledged in writing, however afterwards they refused that they did so. I ended up seeking legal advice to ensure protection of my rights as a customer and as it seems they conducted several legal violations. I believe this company should be seriously investigated. No one, landlord or tenant should go through the financial and emotional distress I went through because of their misconduct.

Anto · 30 October 2019

★★★★★ 1/5

Trustpilot

The agent assigned to us was creepy...

The agent assigned to us was creepy and aggressive. When we first went to look at properties he asked if we’d agree to sit in our car to talk while avoiding the rain. He then led us to HIS car (one with no back doors) and essentially trapped us there while we signed the papers. When we raised questions he went into a long, uninterruptible spiel about how William H Brown are different to other estate agents because they deal with ‘people like us’ and how if we didn’t accept this offer we could end up in a situation where we had to abandon our pets (?). He then proceeded to call me (and not my male partner) constantly during work hours, trapping me in conversation for half hours at a time and trying to upsell insurance.I seriously hope that this is not behaviour encouraged by the company, and once we are moved in I plan to make a formal complaint.

Errol · 29 October 2019

★★★★★ 1/5

Trustpilot

THEY ONLY CARE ABOUT YOUR MONEY NOT YOU

The agency doesn't care about you or your financial problems. Especially if you're not British, they will always call you to pay the rent (if something unexpected happens) every day depsite if you got studies or work even though they can see clearly you've always been paying the rent. Doesn't bother to fix anything. Horrible attitude and clearly talks with you as if you are an dumb immigrant. Continuous attempt to trespass to your property because "they can" even thought by law they need to get tenants permission to do so or at least warn about the visit day before not couple hours beforehand. This agency hasn't attempted to fix anything and if you try mention how it took 4-6years to "fix" the walls,replace carpet in the kitchen with an actual wooden floor, they will say "no excuses will prevent you from paying the rent" or "not our problem sorry". Basically for the amount of money you pay for the rent you won't get anything in return because that's how greedy they are.Stop mistreating people from EU. Stop being a racist, dysfunctional agency and get a grip that some people get financial issues. Don't just ignore us with your pathetic attitude. You are a greedy, scummy agency that does not deserve to be distributed across UK.

Aistė · 28 October 2019

★★★★★ 5/5

Google

Our move was most complicated and from the day we met Matt Yates to the day of completion the service we received was patient, efficient and always friendly. Josh Morling became our point of contact and he was always understanding. If he did not have the answer he always came back to me sooner rather than later. A pleasure to speak to I had confidence he had our best interests in mind when showing prospective purchasers around our property, securing a sale and seeing it through to the end. Shoosmiths Solicitors offered an equally efficient service. As I mentioned ours was by far a straightforward process and our personal contact was always available via the telephone for any queries we had and dealt with straight away. Thank you All At Stowmarket William H Brown for your help.

Patricia · 26 October 2019

★★★★★ 4/5

Trustpilot

William h brown - Barking

Saw the estate agents mentioned in an evening standard article about affordable London property and googled the office. Was difficult to find parking but tube was close. Got shown 4 properties which matched our criteria and budget and ended up bidding and buying the 2nd one. Initially dealt with the manager Geoff, but Luke did almost all our legwork. They were really friendly and their advice turned out to be the best we had, helping us to buy within budget.

Jessica · 28 September 2019

★★★★★ 1/5

Trustpilot

'0' communication from this company

If I could rate our experience with this estate agency in Lincolnshire, it would have to be -0, they never answer their phones or any messages left on their answerphones .... to date after 3 days we have still not received a phone call from them re booking some viewings...luckily we found another agent in the area who were very good and who we bought our home from ...

Christine · 8 April 2022

★★★★★ 1/5

Trustpilot

Do not use this company

Do not use this company! The list why would be too long, but they would include: rarely return a call; lost my front door key after saying they didn't have one (it was found later, in a drawer in the office); asked if the letting was going OK and would I think of selling - it WAS with them for sale; moved to a different office and they at first insisted on a new contract, later agreeing that this was an error on their part; only one viewing (that WE had to arrange!) over a 15 month period; decided to withdraw from them and a month has gone but they still haven't collected their sign - phoned and emailed but no return of communication. Basically, an incompetent company who seem not to care at all about 'service'. Avoid like the plague.

Mike · 19 September 2019

★★★★★ 1/5

Trustpilot

William H Brown Estate Agents

William H Brown Estate Agents, a place that that lies at your face.... In my case, stating that there is a phone line in the building you are about to rent and when you move in you discover that there are no phone cables at al............. you make your own conclusions.A place that leaves you with a blocked fire exit for over a month. Maybeeeee they will fix it after the visit of a Fire Officer....A place that recommends you to leave your rubbish rotten in a room in the building corridors for over a week, and that charges you if having some not "domestic" rubbish.....It is not my case, but there are comments in the Sequence UK Facebook page about problems in getting the deposit back. More than one. I hope it won't be my case....

Balandino · 5 September 2019

★★★★★ 5/5

Trustpilot

Brilliant Staff, Brilliant Company

As a prospective tenant I have been taken aback at the exceptional level of service I have received, the staff are fantastic and able to take on any challenge with a smile, true credit to the company, will definitely strongly recommend based on my experience.

Herol · 30 March 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

We had to call them on several occasions just to get them to put the property on the market still don't know why they offered 200 pound discount on sale due to this but they have not paid this to me even though Miguel confirmed they would pay this into my bank several times they do not return calls and that was just to get property on market AVOID AT ALL COST NOT WORTH TROUBLE LIARS mildenhall branch

Tracy · 20 May 2020

★★★★★ 5/5

Trustpilot

This has been severely delayed by illness but has to be said

This has been severely delayed (by a year) but still needs to be said.I would like to congratulate you on the more than excellent service we have received from all of the team at the Kelvedon branch of William H Brown, none more so than the Manager, Spencer Barlett.We were going to use an online estate agent and save a considerable amount until Spencer came round to see us. He convinced us that his service was a better way forward and thankfully in retrospect we agreed albeit doubting that the much higher cost was worth it.We had solar panels on our roof under a rent a roof scheme and this proved to be a very difficult obstacle to overcome. Spencer has taken all of the multiple curved balls these have thrown with utter professionalism. He has remained honest with us at all times and offer a solution for us to agree to. I do not feel that he would have spent more time with a client had their house been four times the value of ours.All of his team have also given an excellent service to us along with the same welcoming greeting to phone calls or office visits and we have never been made to feel either like an unwelcome interruption or worse a money machine.

Jane · 2 August 2019

★★★★★ 5/5

Trustpilot

Happy with my service and my house purchase

Recently bought a house through William H Brown had a really nice case handler called Neel Rawal. He was professional, efficient, kept me up to date with everything. Im very happy with my purchase he was with me through the viewing of the property right up until the end and handed me the keys and wished me well :) wishing him all the best at William H Brown, he has a good future ahead of him.

Kiran · 5 December 2020

★★★★★ 1/5

Trustpilot

arranged to meet someone from William H…

arranged to meet someone from William H Brown to view a property. The experience has put me off and i feel sorry for the seller because they are not doing their best for that customer. The man who met us didn't even introduce himself. He just unlocked the door and we went in. He knew absolutely nothing about the property when we asked him questions and didn't know which garage belonged to the property. My husband and i agreed that his whole demeanor was like he couldn't be bothered and didn't want to be there. No one has bothered phoning us to ask how the viewing went either. Very poor.

Debi · 10 July 2019

★★★★★ 1/5

Trustpilot

WARNING ⚠️ DO NOT USE We placed our…

WARNING ⚠️ DO NOT USE We placed our house on the market with these in 2017 we didn’t have one viewer and they were not interested in selling our house. We unwittingly signed a sole agent contract and didn’t know anything about it after being pressured into signing. When we told them we didn’t want them to market our house anymore they sent us letters from Connell solicitors demanding we paid them over £2000. Now 18 months after they are still demanding £2000 for something they never did.

Michelle · 13 June 2019

★★★★★ 1/5

Trustpilot

Don’t do it!

Don’t do it! One of the worst agents I have ever used! They charge high commission and tie you in for 5 months! But fail to mention that at sign up. One member of staff was very rude in her manner. They don’t ring you to keep you updated, most other agents ring you weekly with an update, not them. I didn’t hear for 3 weeks and I had to constantly ring them. They have staff with little experience in selling houses. My advice go with someone else!

M.M · 24 May 2019