1/5
TrustpilotPoor communication
Poor communication, no consistency in information between employees, you have to constantly chase them for follow-ups - just generally very poor service.
Trusted Agent profile · Mid Suffolk
William H Brown Stowmarket reviews in Mid Suffolk
★★★★★
1,275 reviews across 2 platforms
10a Meadow Centre Wilkes Way, Stowmarket, IP14 1DE, Mid Suffolk, IP14 1DE
William H Brown's office in Mid Suffolk, at 10a Meadow Centre Wilkes Way, is rated 2.3 out of 5 across 1,275 reviews on two platforms, including 117 Google reviews rated 4.3.
Reviews
Every review we hold for the Mid Suffolk office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAmazing Experian
From the start of the process the girls at William H Brown have been brilliant. Amazing support when bidding for the house and many visits with builders while the sale was going through and they always supported them. Thank you so much for your help and support girls.
1/5
TrustpilotSuch a rip off
Such a rip off! Never answer the phones or if they do sales team can’t help with any queries. Always asking for money for “ cleaning fees” when the properties are full of mould or dirt. Do not use under any circumstances if you don’t want to regret later.
1/5
Trustpilothaving been with W H Brown for 2 years…
having been with W H Brown for 2 years now trying to sell my home, it has been a complete Disaster, the Ely Branch never return any of my calls, there is no communication between staff with in the branch? Friday the 23/07/21, 5 messages left on there answering machine at various times, the same on Saturday 24/07/21 still no reply on Monday 26/07/21.a couple came to my door having seen my for sale sign , they had tried contacting W H Brown for information on my property but with out success so tried cold calling,they were very interested ,So if a sale goes ahead what in Gods name have W H Brown had to do with it,at a very high cost to myself.,Sorry but I could never recomend this company, Ihave also tried ringing Customer service but they dont answer there phone either,
1/5
Trustpilot0 stars
0 stars, I would not rate these at all. Kings lynn branch not so bad, but wisbech branch, they cost me my house sale, they cost me my house purchase, and strung me along wasting my time for weeks and as others have stated they really didnt care about poor service. They just then ignore you. Really the worst service ever, use another firm and good luck purchasing something they list, and you'll never get a response from thier mortgage broker.
1/5
TrustpilotI have been gazumped
I have been gazumped, put an offer in on a house and started all the wheels turning with mortgage brokers, solicitors and surveyors only to have a call saying another buyer has offered more. I completely accept that someone might have offered more money but it is horrible practice to tell someone they have had an offer accepted only to tell them THE DAY AFTER that the situation has changed. Would not be surprised if the only reason this person has offered more is because the agent called them and told them our offer had been accepted to pressure them to offer more. Appalling. I have heard stories from others with William H Brown too.
1/5
TrustpilotUnprofessional and rude
Unprofessional and rude. No estate agent turned up for the first property I arranged to view - wasn’t told they wouldn’t be in attendance. I then rang up to arrange a viewing on another property and was told my the estate agent ‘this is cash buyer only sorry’ - how did he know I wasn’t a cash buyer?! Also the ad online didn’t say cash buyers only & It turns out the property wasn’t for cash buyers only! Found this very rude. I kept being offered a mortgage appointment to which I declined on numerous occasions. Even though I declined, I received an email for an appointment that was set up with their mortgage broker and I had to ring back to cancel. Would not recommend!
1/5
TrustpilotTerrible business practices
I'm so disappointed with my first experience of William H Brown. After placing an offer on a house I heard nothing back from the agent. I called three times and was promised a call back. I'm not convinced the offer was placed. The best part? On the second call the very person who showed me around the property had no recollection of who I was but was very happy to remind me I had a mortgage appointment booked. What terrible business practice. I feel sorry for people who are buying a house for the first time and have to navigate being treated in this way.
1/5
TrustpilotNegative experience with Stevenage branch.
I recently dealt with the Stevenage office when trying to purchase a property, but ultimately had to pull out after the building was found to have failed fire safety tests.I wasn't informed of this potential issue, even though the report was prepared several months before it was made known to me by my solicitor. Once I raised it with William H Brown, the branch manager was extremely unresponsive and evasive.I would certainly avoid using this business in the future, because the lack of transparency and responsiveness is unprofessional and I think it reflects poorly on their trustworthiness.
1/5
TrustpilotDirty game being played on the property market
Honestly saying they playing extremely unfair and PLAYING EXTREMLY DIRTY game by not not removing sold properties from the market just to get new lead offering alternative solutions ( properties ) to potential buyers . It is the 4th time that we find a property advertised on Rightmove and it turned out it has been already SOLD between 6 months and 1.5 year ago and WilliamH Brown still DO NOT WITHDRAW properties from the market after being SOLD using it as a tactic to acquire new clients they call for organising a viewing . Terrible ... extremely dirty approach ! Are they calling themselves leaders ?
1/5
TrustpilotDirty arrogant agent!
Just had a phone call from William H Brown headquarter. The caller was very rude and arrogant then keep asking why we sell our house.None of his business! Even they are not our estate agent any more!We tried to sell our property with them but almost no viewing for 7 months so we stop their contract.The local WHB blanch was pretty corrupted and strongly connect with local investors so WHB kept asking drop our property price. We could not find any properties around this area for the price.Incidentally, we had a phone call from their local blanch recently. They said those previous agents were all gone so give them another chance. But tell you what, it is very difficult to bring back people's trust once you lost.And garrr this afternoon phone call! Completely lost their trust! I would not recommend to anybody this agent!
5/5
TrustpilotDealing with Hazel Buxton at William H…
Dealing with Hazel Buxton at William H Brown has ben an excellent experience.
1/5
TrustpilotRude and unhelpful
Having had to deal with the Morley branch when helping my daughter to move, I can honestly say Karlie is the rudest most unhelpful person I have ever had the misfortune to talk to
1/5
TrustpilotIntrusive and arrogant
I phoned to enquire about a rental property that I was interested in viewing. The man's first response on the phone to me from WHB was (paraphrasing), 'well it's sort of not on offer anymore.' What on earth is "sort of" supposed to mean? Either it is or it isn't. I said to him, "well, technically speaking 'sort of' means it's still available to view." But no, there were too many appointments to view the property but he was interested in taking down my details for future reference - in case. Anyway, what followed has been - so far, the most intrusive and irrelevant set of questions directed towards me by any estate agency. He wanted to know WHY my wife and I were interested in a property that was 25 mins' drive or so away from where we are now (...erm... none of his business!). After asking about mine and my wife's earnings he then wanted to know if I had an accountant and what my profit margins were for working as an employed (not SELF employed) web designer - he wanted to know my profit and loss. This information, he said, was for WHB's department that dealt with deciding whether I was applicable/acceptable enough to be included in their listings. How dare they! I'm a landlord of three rental residential properties and I use my own letting agent. Neither I as a house-hunter, or my letting agent that deals with my properties, have ever put someone through such a stringent, intrusive process to rent a small house as WHB... and this is a house for (only) under one and a half thousand rent a month. I will be staying well clear of William H. Brown (although I doubt that'll upset them too much).
1/5
TrustpilotAwful service from mildenhall branch
Awful service from mildenhall branch. Wanted to arrange a viewing on a house we would of liked to of put an offer in on, but was told they were to busy and couldn’t show us the house for another two weeks, it sold quickly. We then wanted to put our house on the market with them, we arranged a day and time to then receive a phone call from them re arranging the time for half an hour later then booked. Received the confirmation text message. Waited at the house, no one came. Received a snotty phone call 37minutes late from an estate agent outside the property who wasn’t happy because we weren’t there. When explaining to them that we had waited and no one came, we were then told ‘WE’ must have got our wires crossed. Going to another estate agents now. Appalling first experience with this company. Would not recommend!
1/5
TrustpilotJames (Stowmarket) wouldn’t return my calls or show us a house we wanted after I turned down their in-house services
I spoke with James in Stowmarket about arranging a house viewing, and he straight away sent me to their in-house mortgage advisors and said he would arrange a viewing. The next day I phoned him to cancel my appointment with the in-house mortgage advisor as I had arranged to use my own advisor instead. He told me I needed to contact the in-house advisors to cancel it myself (which is ridiculous). I then had to tell Lucy the mortgage advisor that I didn’t want her services several times because she didn’t want to take no for an answer. After this I didn’t hear from James again, regardless of who I left messages with or voicemails (he had always “just popped out” and would call me back). I never got to see the house (it’s been about 2 to 3 weeks), and it is now being sold; I don’t think James even told the sellers I was interested which is breaking the law. His job is to schedule appointments to show the houses first, not filter out interested parties by who will use their services so they can get commission. His avoidance was extremely unprofessional, and has lost us a house we were excited about.
1/5
TrustpilotAttempted to buy a house in grays…
Attempted to buy a house in grays branch, estate agent selling the house was named Debbie. Although telling her we already had a mortgage in principle she insisted we go to her broker as she wouldn’t be able to put our offer forward unless we did that. She also told us that if we used her broker this would look better to the seller.After refusing to use her broker. She was not interested in taking any of our details to put the offer forward. I placed a complaint regarding debbies behaviour to their complaint system, took almost 3 weeks to get a reply and their response was they was ‘dissapointed’ that I felt this way. Terrible customer service and as first time buyers was totally manipulated throughout. Embarrassing for a company
1/5
TrustpilotTerrible company
Terrible company, never rent a property that's managed by these people. Total incompetence, rudeness and arrogance. They don't reply to emails or return phone calls. They tell you something different each time you speak to them which causes you to pay out for expenses that are potentially unnecessary. Then they have to cheek to tell you that having a giant hole in your living room which is full of sewage and rats is not dangerous or uninhabitable even though children could easily fall down the hole, potentially breaking bones or get an infection / disease from the rats which are coming out of the sewage hole and spreading it around the house and that we are "making a bigger deal out of it than we should be". Even though the contractor who quoted for the repairs said he wouldn't leave a dog in those conditions. Avoid this estate agents.
5/5
TrustpilotI highly recommend using William h…
I highly recommend using William h brown whilst finding a property I dealt with two amazing ladies called Karen and makenna and I couldn’t thank them enough, kenna was a star throughout had issues with the landlord NOT William h brown and kenna was straight there when I needed her asked see if she could come to the property that morning that afternoon she was there straight away, and the issue was done and resolved the next day I couldn’t appreciate them enough!!!
1/5
TrustpilotWonder why theres going to be a Housing Market Crash?
Overinflated rent prices for run down areas and backwards policies.
1/5
TrustpilotMy ruined plans…
Asked William h brown to have property on the market only for 4 weeks as they were second company who tried to sale the property and after that period I alreadyhadsome plansfortheproperty. After have been offered contract on their official paper I didn't want to sign it as it has lots of extra details I wasn't agree with. But sales agent banged on my door and asked why I am not signing the contract. He explained to me that other information was not relevant to me and I shouldn't be worried. He persuade me to sign the contract also by promising that property will be on the market for that period not longer. At the end of four weeks I asked to take the property off the market but have been explained that I have signed the contract and have to wait another 28 days after formally asking to take it of, plus in case there is some extra charges will apply. At the end I end up with property to be taken off the market by my first sales company but not William h brown. And my original plans to deal with property after that 4 weeks falling apart as well. I cannot move on and have to wait that period. I have been warned that the company is ripping off people on some hidden details in the contract and that is why I never wanted to sign with them on their original paper as I didn't agree with their conditions. So please be extra careful with them, the agents are good until they will get you to sign the paper...
1/5
TrustpilotDO NOT TRUST THE MORTGAGE BROKERS
WAS HUGELY ILL ADVISED BY THE MORTGAGE BROKER WHO WORKS AT THIS BUSINESSHE LISTENED TO ME BANG ON ABOUT HOW I PLANNED TO BUILD A PROPERTY PORTFOLIO IN WHICH ID GO ON A SHORT TERM DEAL TO REMORTGAGE AFTER 6 MONTHS AND OULL ALL MY MONEY OUT THEN BUY MORE TELLING ME I WAS CORRECT AND TODAY IVE FOUND OUT NOT ONLY DO I HAVE TO PAY £20,000 TO REMORTGAGE MY PROPERTYS BECAUSE HE OUT ME ON LING TERM DEALS BUT I CANT OULL ALL MY MONEY OUT ONLY HALF.IVE GONE TO THE FINANCIAL OMBUDSMAN ABOUT THIS FIRM WHO ARE SHOCKING.IM 34 YEARS OLD SO THE AMOUNT OF MONEY THESE LOT CAN EARN OUT OF ME IS SOMETHING TO BEAR IN MIND YET ALL THEY DO IS LIE AND RUIN CAREERS.
1/5
TrustpilotAVOID William H Brow at all cost!
Wanted to buy a flat for investment purposes. Arranged two viewings with William H Brown Headingley branch. The agent was 10 minutes late for both viewings. No brochure and did not know ANYTHING about the property. She said her role was to open the door for us and that’s it. Anyway we really liked the flat and actually made an offer, been told the flat has been on the market for 6 months (now I know why) so I thought it should be pretty straightforward then. After I made my offer I waited a week and still not heard back from William H Brown. I had to call them to find out my offer was rejected. Anyway I made another offer hopefully to seal the deal, guess what. It’s been two weeks now and I have not heard back since. This William H Brown is just a massive joke. AVOID! AVOID! AVOID!
1/5
TrustpilotDisgusting service, mildenhall Branch
JUST DON”T BOTHER.... !!! If your selling or buying a house in mildenhall area through COWBOY H BROWNS.Disgusting service from start to finish.. was a living hell.. I didn’t believe all the bad reviews before using William h brown but my god PLEASE PLEASE save your self months of hell and choose another estate agents ! Do NOT go near the mildenhall branch and for the love of god DON’T touch “DARYL MANNING” with a 10ft barge pole !! Biggest cowboy sales negotiator going ! How the guy is still aloud to be a negotiator is just shocking ! But I guess William H Brown supports this behaviour of its staff. Negotiators are meant to be helpful and open not ABUSE the position they are in Just for a bit of commission ! I BEG YOU TO TAKE NOTICE OF ALL THESE BAD REVIEWS AND DON’T GO NEAR THIS BRANCH OF HELL !!!!!!
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