1/5
TrustpilotIf you want to be talked down to
If you want to be talked down to, called a liar, have the phone put down on you, and have the rudest treatment given to you, then WH Brown in Morley is the estate agent for you, ask for Karly 🤨
Trusted Agent profile · Mid Suffolk
William H Brown Stowmarket reviews in Mid Suffolk
★★★★★
1,275 reviews across 2 platforms
10a Meadow Centre Wilkes Way, Stowmarket, IP14 1DE, Mid Suffolk, IP14 1DE
William H Brown's office in Mid Suffolk, at 10a Meadow Centre Wilkes Way, is rated 2.3 out of 5 across 1,275 reviews on two platforms, including 117 Google reviews rated 4.3.
Reviews
Every review we hold for the Mid Suffolk office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotDisgusting customer service
Disgusting customer service, all talk no action, took advantage if an 80 year old couple to tie them into a contract, now to be told another 28 days notice on top of that is required!!!! Will NEVER ever recommend this agent to any body! This is the Ware branch! Forever breaching their contract! Have got in touch with solicitors and now have an amazing court case against them! They’ve destroyed my grandparents future because of this contract!
1/5
TrustpilotMade on offer on a house they had
Made on offer on a house they had. 4 days later finally got a letter confirmation. Didn’t hear nothing back for another 4 days asking if we would increase it. Offered 5k more. 2 days later he apparently rejected our offer and is going with another seller. From what we was told on the phone they have another offer but their house isn’t sold. But had now sold. I’m guessing this agent was delaying us as much as possible so they could sell that house and make double commission. We’ve made another higher offer and shock they are ignoring us and not forwarding our offer
1/5
TrustpilotTerrible experience
W.H. Brown. Dovercourt Branch. Terrible experience. Signed up for 20 weeks. I had my doubts prior to signing as no contact from them. I phoned and asked if they really wanted to sell my house as poor customer care. They said yes. I had doubts again as once signed i then waited 3 weeks for photos to be taken and go online. I asked why it took that long and they said 'No Idea'. Had one phone call from WH in 16 weeks. No feedback from any calls. Nothing. Never replied to emails for days. Luckily im in no rush to move. All i wanted was to be kept updated and i got nothing. I have taken my property off the market now and once contract ends will think hard about where I will go.Ive totally wasted 20 weeks as they were not bothered in selling my property and guess its because its over a certain higher price.Never would recommend.
5/5
TrustpilotLynda was so lovely and helpful
Lynda was so lovely and helpful! She made me feel at ease about finding a property in my budget.I absolutely would recommend William H brown to anyone, seriously this company is the best I’ve encountered in a very long time.
1/5
TrustpilotWe are landlords with a tenant that…
We are landlords with a tenant that refuses to leave, they totally refuse to help, saying there is nothing that can do, we were given notice , and needed to move into a bungalow we were renting, but they refused to help, even though we have a 3 month old baby, effectively making us homeless, saying well your tenant has rights, what about ours, all they want is your money, and you as a person is not important, avoid, avoid , avoid.
1/5
TrustpilotUnprofessional
Had a viewing with this company for 1pm. Arrived at 1.03 -thanks to working as an NHS nurse and of course it being busy. Tried calling them en route (6 times, no answer to any of them) and then got to property and EA was gone. Tried calling again, still no reply. Just called (after they did not respond to my voicemail, I contacted them, though they told me they were aware id called repeatedly - why didnt they call me back then?) and spoke to a very aggressive person who basically said they are too busy to answer the phone and that the website isn't up to date. Really unimpressed - I appreciate i was 3 minutes late but they could have at least given me 5 minutes or answered their phone. As a community NHS nurse, petrol is really valuable to me and this was a complete waste of time after a busy and stressful morning. This was further compounded by the rude person who answered the phone. Absolutely would not use this EA again and do not recommend at all.
1/5
TrustpilotIf i could give a zero i would..viewed…
If i could give a zero i would..viewed a rental property..paid a holding deposit..at no point was i informed this was non refundable if i changed my mind.. young lad at agents lied about telling me it was non refundable..apparently he told me verbally when we had only communicated via email..sought legal advice..now reporting to TPO
5/5
GoogleReally impressed with the service, friendly and efficient office team. Everything completed within three months from adverising to completion date. Hassle free service and really happy to recommend William H Brown of Stowmarket.
Agent replied · 24 October 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDreadful, beyond belief and blatantly lie!
Dreadful! I would not want anyone to go through the same experience that I have had with this company!Tried to cover up what they had done by deleting part of an email which they thought was evidence! Caught them out and reported them.I was waiting for a response from them with regards to a new build property that I had paid a deposit on and instead of getting back to me after being strung along with lies for months they placed the property back on the market (Found on Rightmove without informing me ) whilst their client still had my deposit. They then lied on numerous occasions saying they had asked their client to refund the deposit but it was proven that they hadn't requested and were just lying despite emailing me confirmation! Do not use this company even if it is for your dream home! just hope that another agent has the property up which is quite often the case.
2/5
TrustpilotHard to get your deposit back
I rented a house with them. The deposit they took off me still haven't been returned after over a month now. They, along with the landlord, try all they can to reduce the amount of it flagging things that needs to be sorted that had already been there when I moved in. You won't get your deposit back, at least not in full. I Do NOT recomend them. They're quite dishonest.
1/5
TrustpilotAvoid at alk cost
Untrustworthy, arrogant, disrespecful.
1/5
TrustpilotUtter Morons
Utter Morons. William H Brown St.Albans branch think that putting up spurious boards here there and everywhere is how to be a good estate agent. They appear next to signs saying 'no estate agents boards' and outside properties where they know it is against the terms of the lease to do so #UrbanVandalism. Having spoken to a couple of local (reputable) agents they confirm the St.Albans branch is well-known for this moronic behaviour.
1/5
TrustpilotInquired about a property before it was…
Inquired about a property before it was listed on the website and was told by the agent they need to contact the landlord to find out when the house will be available, even though the house is empty. Checked the next day and made an enquiry to view the property I was told there is no slots available. William H Brown Headingley staff is the worst and don't speak the truth.
2/5
TrustpilotA shambles
Never have I experienced such a shambolic hand over of keys after completion on my property. WhB had no record of my keys nor did they know where they were. After 4 hours of waiting I finally got them (one was a neighbour's key) after a locksmith had to change the locks so that we could get into the property.Whilst the staff were polite and friendly I'm afraid it did not reflect well on the business.
5/5
TrustpilotA massive thank you dan halliwell…
A massive thank you dan halliwell (yeadon) , got my offer for a new home July 2021 , lots of obstructions thrown in my way to get a completion, was losing the will after 7 months of waiting for things to move , then suddenly I got a new mortgage advisor dan and things started moving with him pushing solicitors along and keeping me updated , now I have my new home , can't thank you enough for the constant pushing dan, would recommend dan to anyone who is planning a move
1/5
TrustpilotAbsolutely shocking experience for my…
Absolutely shocking experience for my elderly parents dealing with the skegness branch .Total incompetence from the lazy staff who have put them through 6 months of being messed about after they had accepted an offer for the sale of their bungalow .W H Brown strung the thing out that long and stressed my parents so much they felt they needed to finally say enough is enough and take the house back off the market .
1/5
TrustpilotVery unprofessional people
Very unprofessional people. Will not recommend to anybody. Arranged a virtual viewing for one of the properties to rent. They never called. Next day they said they made a video and will send on whatsapp. Never sent it. 2 days later after the weekend i drove 2 hours to look at that property on their phone. By then the property was given to someone else.Worst agency ever.
1/5
TrustpilotIf I could give -100 stars I would
If I could give -100 stars I would we have been totally conned by William h brown lowestoft,they are the worst company I have ever dealt with,they haven’t got a clue it’s just grab as much money off as many people as they can,we were advised by William h brown lowestoft to take an offer for our house later we found out there was a higher offer of £4500 more only reason is that they were doing mortgage for our buyer,totally wrong they don’t care as long as they fill there big pockets
1/5
TrustpilotPretty much useless
I've had two experiences with WHB - neither very successful. The first time after I went with a different agent I had a phone call from an irate WHB agent berating me for having the nerve to go with somebody else. It was through gritted teeth I went with them a second time a few years later but there were reasons behind it. However despite using a different branch they turned out to be pretty much useless at doing the one thing they are supposed to be good at; i.e. selling a house. Inept, uninterested, poor service, a smattering of viewings over 3 months after being told 'supply can't keep up with demand' and all the usual spiel. Cancelled the contract before the 20 weeks was up and so glad to be free from this shoddy outfit. Avoid at all costs.
5/5
Google10/10 experience so far with Stuart & Kerri - both been super helpful!
Agent replied · 24 October 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotIf I could give 0 stars I would. Stay away from William H brown
If I could give 0 stars I would.Worst company ever, lack of communication or care for any situation at all. We been waiting for our deposit back for 10 months now and still haven't had answers on it, they keep finding excuses or missing our calls. My advice is stay away from them.
1/5
TrustpilotAwful Experience for Renters
In my experience, properties let by William H Brown are horrendous. They are happy to take your money for a property that is full of mould and to list the rent price as well above what it’s worth compared to other letting agents. They don’t seem to vet the landlords they work with whatsoever, and won’t do a thing if those landlords are abusive or criminally negligent because they typically don’t manage the properties.If you see a house to let with a William H Brown sign, avoid it.
1/5
TrustpilotUnethical and Incompetent
Worse estate agent I have ever had dealings with, and it seems I’m not the only one. Unethical, and incompetent to the point that I now avoid houses marketed by them on Rightmove.During our time house hunting on this occasion we’ve also come across many vendors who had had tried them and had to switch.Would actively avoid for both buying and selling unless you enjoy being gazumped and ignored. Or have a soft spot for moving goal posts.If however lies and reneged deals are your bag - these are the guys for you.
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