Trusted Agent profile · Mid Suffolk
★★★★★
197 reviews across 2 platforms
42 Ipswich Street, Stowmarket, IP14 1AD, Mid Suffolk, IP14 1AD
Abbotts's office in Mid Suffolk, at 42 Ipswich Street, is rated 3.1 out of 5 across 197 reviews on two platforms, including 63 Google reviews rated 4.7.
Every review we hold for the Mid Suffolk office, from every platform, shown as written. First names only.
1/5
TrustpilotDo not fall for their sales pitch
Do not fall for their sales pitch. They were the only estate agents that wanted to charge a £149 upfront fee even though i provided them with professional photos. They told me they had a specific buyer lined up for my property. Months later and not 1 viewing. They now ignore my emails and even though my contract is for multi agent, have told me I will have to pay a their fee if another agent sells in the next 2 years. AVOID USING THIS COMAPNY
1/5
TrustpilotWouldn't use them if there was only one Estate Agent...in the world.
I have previously put my property on the market with Abbotts. Firstly, they were not very good listeners at all. They wouldn't listen to comments about how I knew my house after living there for around a decade (at the time) & when it comes to photographs (on Rightmove) apparently less is more according to them. I eventually removed the property from the market unsold but they had the cheek to ring me one day & TELL ME that I needed to put it back on again with them. They are very corporate, money focused & employ high-pressure generic employees (like them) I get a letter almost EVERY WEEK now it is back on the market again telling me that it's time to list with them. If it feels wrong then don't do it.
1/5
TrustpilotSo very Bad.
So very bad. When a company insists that a potential buyer prove their monetary situation even before viewing a property, let alone getting to the point of making an offer, it is not only pointless, rude and disrespectful to those who go to them to view a property, but more importantly, does a huge disservice to the people who go to them to sell their property. I assume they are so flooded with sales that they can afford to act in that way on behalf of their clients. Monetary verification comes at a later date once an offer has been made. It's like walking into an auto showroom and proving your bank balance prior to looking! A crazy bad business policy that in this case may have lost a sale for their client.
1/5
TrustpilotUnacceptable service
If you are looking to rent a property or planning to let your property like I did then you must avoid this company.Abbotts was managing my property and the entire experience was very very bad. This company has been failing me on every level and I have been very disappointed. My property was left uninhabitable following the tenancy causing great financial burden for me. The tenancy ended 7 months ago and I am still waiting for return of deposit and closure of my books. I have not seen anything as unprofessional and self centred. Please avoid at all cost.
5/5
GoogleThank you to both Emily and Marcus. They were extremely helpful and communication was brilliant. Thank you again!!
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service, efficient and friendly
Thank you Anne for leaving us your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotIncredibly disappointing service
Incredibly slow and disappointing service
5/5
GoogleVery good sold quickly and efficiently. Excellent staff, Emily Sean and Joe.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
4/5
GoogleThe team at Abbott’s Stowmarket are hardworking, passionate and caring. They were always responsive and were focused on the getting the job done, I couldn’t have been happier going with them!
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnsolicited mail received from Abbott's…
Unsolicited mail received from Abbott's Kings Lynn.They cannot even sell a property similar to mine up the road, but they are quite happy to tout for my business.They search for property addresses from online estate agents because they know their days are numbered. They then promise the earth when in fact they are just parasites who are no better than any other high street estate agent. Avoid at all costs......
2/5
TrustpilotDelays in getting repairs done in the…
Delays in getting repairs done in the property . For example 6 weeks without a washing machine . Calls never returned . Very poor customer service especially when ending my tenancy . Friendly until you sign and move in , then they aren't interested in you anymore . Will never use them again
5/5
GoogleRecently sold my house through Abbotts and the service provided by Emily at Abbotts was brilliant. We sold and completed within a 7 weeks. Would definitely recommend.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy.
1/5
TrustpilotKeep spamming me with calls and emails.
5/5
Trustpilotwe asked for a valuation and were well pleased.
we asked for a valuation, and Samantha came out to see us. she gave us some very good advice and valuation better than we had expected, along withher help we were able to compleat our tasks that we are working on
5/5
GoogleA very good company and did help get through the process very well. Excellent service.
Thank you for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI was selling a relative's property in…
I was selling a relative's property in hunstanton and had 3 similar valuations but went with ABBOTTS as it was such a good deal.start to finish was only 2 months and the service from the hunstanton team was outstanding. They worked very hard and I am very grateful to them.Well done ABBOTTS. Cheryl Gregg.
5/5
TrustpilotI have a good experience
I have a good experience, even if I am not in the UK, Christopher Fulcher, he provides professional assistance and completes all leasing processes without any problem. I am very happy to have him to complete a house in the UK for the first time.
2/5
TrustpilotNegative experience
My property was completely run down at the end of the tenancy. Abbotts is siding with the Tennant. I will not use them again.
1/5
TrustpilotUnprofessional service
In the 3/4 days of calling, they only managed to answer their phone once (called on 3 different numbers) and didn’t respond to any emails. Kind of glad the flat I wanted to rent is let agreed now cause they won’t waste any more of my time.
5/5
TrustpilotAbbotts is a very professional company
Abbotts is a very professional company. Their knowledge of the law is exceptional. My main dealings were with Pat Case and Jack Bidwell who were very supportive and helpful. I would have no hesitation in recommending Abbots to anyone to sell their home.
1/5
TrustpilotConstant issues
When you have a serious issue and have no water for 2 days after being out of the property for 6 weeks now. Nobody can wash especially an 18month old child and adults after being at work all day
5/5
TrustpilotExcellent company to use
Excellent company to use , very proficient and extremely helpful, couldn’t do enough to help me After such a good service I’m now selling my mothers house through them too .Great communication between them and the solicitors Highly recommend. By me Jonathan warnes
5/5
TrustpilotReally appreciated all the help Zita…
Really appreciated all the help Zita provided my husband and I on renting our apartment. She was always prompt on responding to any questions we had. Love her personality and how kind she is!
1/5
TrustpilotNever try to book a viewing with Abbott…
Never try to book a viewing with Abbott Mildenhall, horrible service. Wait for weeks and every time coming back with the excuse, we are fully booked.
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