Trusted Agent profile · Mexborough
★★★★★
158 reviews across 1 platform
4 Main Street, Mexborough, S64 9DW
William H Brown's office in Mexborough, at 4 Main Street, is rated 4.4 out of 5 across 158 reviews on 1 platform, including 158 Google reviews rated 4.4.
Every review we hold for the Mexborough office, from every platform, shown as written. First names only.
5/5
GoogleFantastic service as always from all the staff at Browns following our recent purchase. Sam and the team are extremely helpful and deliver a first class service. Thank you 😊 …
Thank you Gail SMK for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI can’t praise the team at WH Brown’s Mexbrough highly enough. We all know that buying/selling houses is a stressful business, but the girls have collectively been my rock throughout the whole process. I definitely couldn’t have done it without them- their dedication & professionalism is second to none. Thank you so much to them. I would have no hesitation in highly recommending them to anyone.
Thank you for leaving us your superb 5* review and recommendation. Thank you Patsy for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service from start to finish. Communication was clear and consistent throughout, and the whole team are professional, knowledgeable, and committed. Highly recommend!
Thank you so much for your kind words! We strive to provide top-notch service and are thrilled to hear that you had an excellent experience with our team. Your recommendation means the world to us! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAbsolutely amazing process with buying my first home, All the girls have been really helpful when calling up with all my questions (nervous first time buyer) and Channon has kept me up to date from start to finish! ❤️Chris the mortgage …
Hello Ellie, Thank you so much for your wonderful 5* review! We're thrilled to hear that your … More
5/5
GoogleA big thankyou to Megan at William H Brown for helping us sell our property. She booked in all our viewings and made some good suggestions to help us sell. Also a thankyou to Tom our mortgage advisor for all the help with getting us the best deal on our new property. Twice we have used William H Brown and will be more than happy to use them again in the future if needed. Thankyou!
Many thanks Shannon Morton for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHighly recommend WHB Mexborough, Everyone i spoke to was very helpful and polite, Everything from sorting the listing/pictures to organising viewings was made so easy. Couldn't thank them enough for all their work 10/10!
"Thank you for recommending WHB Mexborough! We are thrilled to hear that our team provided helpful and polite service, making the entire process of listing and viewing easy for you. We appreciate your support and are happy to have earned a 10/10 rating from you! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI would just like to say a massive thank you to Jess,Sam and all the girls with the sale of my house,everything went as smoothly as it could have and leaving me with no stress,thanks guys!😁😁 …
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
3/5
GoogleThe fee's reflected on GetAgent wasn't accurate, but was in our favour thankfully. In terms on on-boarding it was an accurate valuation, and I was able to negotiate the end fee as I felt it was a reasonably easy property to dispose of due to the location. The advert had a number of grammatical errors which I needed to address, but they had a process in place for getting that up quickly. Communication once the property was advertised wasn't great, and I felt they lacked providing reassurance at what was a very stressful time - needing to sell my home having purchased a new one. An example of that would be the phone ringing out at times, or indeed going to voicemail, and those calls not being returned. The manager could be quite snappy at times too, and I felt she needed careful handling, which again didn't provide me confidence. Towards the end when I was chasing the final sale progress I was told in so many words 'get a grip, I'm not your solicitor, you should have gone with ours if you wanted updates' which wasn't useful. This is in comparison to the estate agent I was purchasing from, who was bending over backwards to have my questions answered, and dropping solicitors informal emails. The customer service wasn't always professional. For the fee, you get a well-known High Street estate agent, with the knowledge and skills to sell your property, but I just feel the reassurance aspect would have helped my experience. I hope this feedback was useful, and would like to thank you for selling my home.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
1/5
GoogleTerrible service. William H Brown took over the sale of the house I'm a current tenant in. They promised they would accompany any potential buyers. They have been no where near. Arranging viewings for people to come view the house after closing so when potential buyers do not turn up we got no one to ring as the office is shut. The staff also think its acceptable to lie to the landlord about tenants and be extremely rude. A sales assistant called Sam. Disgusting behaviour from such a professional estate agents.
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any further feedback which you can leave by emailing complianceresidential@sequencehome.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
5/5
GoogleBrilliant, fantastic service. I want to thank Megan Cooper for all the help throughout the home process. Really happy with the service. Thank you.
Many thanks Ash Karuna for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic experience from house valuation to completion. Staff are so helpful & understanding.
Thank you for your kind words! We are thrilled to hear that you had a fantastic experience with us. Our team works hard to ensure that every step of the process goes smoothly for our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRecently purchased a property through William h Brown at Mexborough. From having the offer accepted and instructing the Solicitor, everything went through very swiftly and smoothly with the help of Gill. She went above and beyond to help us and advise us where necessary. She promptly dealt with any questions and queries we had and was an absolute pleasure to deal with. Thank you so much for all your hard work, it’s much appreciated.
Thank you for taking the time to leave us this great 5* review Pam. Kind regards, Lucy, Customer Relations.
5/5
GoogleI recently bought my first house through William H Brown Mexborough, all the staff I spoke to throughout the journey were always very friendly and helpful and always responded quickly to me! …
Thank you for choosing William H Brown Mexborough for your first home purchase! We are thrilled to hear about the exceptional service you received from our staff, especially branch manager Jesse who went above and beyond to help you on … More
5/5
GoogleWe have recently completed on a purchase of a buy-to-let. As buyers we have seen exceptional service and communication from Megan Cooper since arranging the viewing through to completion. She did fantastic work on behalf of her seller but also was very cooperative and friendly to us as buyers. No hesitation in recommending William H Brown Mexborough based on this experience.
Thank you for your brilliant 5* review and thank you for your recommendation Stuart. Best wishes, Lucy, Customer Relations.
5/5
GooglePurchased my first house with the mexborough branch. Massive thanks to Chris the mortgage advisor and the girls in the office would definitely recommend😊 …
Thank you for your amazing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have recently purchased a property through William H Browns at Mexborough. Megan has helped us from the beginning and has guided us through every step of the way from viewing the property to completing which hasnt been easy and very stressful at times. Megan has provided exceptional service not only to the sellers but us as purchasers too.
Thank you for your glowing 5* review and thank you for your kind words Leanne. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmazing experience from start to finish from Megan and the team at William H Brown, Mexborough.
Charlotte Pocklington thanks for your excellent 5* review Kind regards, Lucy, Customer Relations.
5/5
GoogleHighly recommended, Both Megan and Channon have gone out of their way to keep us up to date with the progress of buying our property. They have pushed for the chain to move forward and ensure we are informed every step of the way. Professional, friendly and helpful.
Thank you for your terrific 5* review, recommendation and for your complimentary comments Rachel. Best wishes, Lucy, Customer Relations.
5/5
GoogleBrilliant experience with William H Brown in Mexbrough. We put our house on the market on the Friday, viewings over the weekend and multiple offers on the Monday. All exchanged in less than 4 months. New property was for sale with them too which also made the process so easy. They kept us up to date with the process. Great service from all in the office. Thanks!
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleMassive thankyou to Megan at Mexborough branch! Absolutely amazing, so efficient and went above and beyond in her job by sorting issues that weren't even part of her job, a absolute credit to WH Brown's this lady who deserves recognition for her efforts, she turned a highly stressful day around into a positive outcome. I highly recommend! Thankyou Megan
Laura thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat communication throughout the process from the whole team. From start to finish, we experienced nothing but excellent customer service. If I had to make any criticism, it’s that the Lawyers they recommended were absolutely atrocious. Should the need arise though, I would have no hesitation used William H Brown again, but not their Lawyers!
Paula Staniforth thank you for the fantastic 5* review and thank you for your feedback. I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleWhere do I start. The staff at Mexborough branch have been amazing. I predominantly dealt with Megan who is fabulous. She kept me informed and helped me throughout the process. I used the financial advisor, Chris'services and he helped to acquire my mortgage. I would recommend this branch to everyone.
5/5
GoogleSpoke with Megan about a few queries, she was super helpful and lovely! Definitely recomended
Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleSome really friendly and helpful estate agents, would definitely recommend!
"Thank you for your kind words and recommendation! Our team prides ourselves on being friendly and helpful in assisting you with your real estate needs. Kind regards, Lucy, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's Mexborough office has 158 reviews across 1 platform: 158 on Google.
William H Brown Mexborough is rated 4.4 out of 5 across all 158 reviews, and 4.4 out of 5 on Google from 158 reviews.
William H Brown Mexborough, 4 Main Street, Mexborough, S64 9DW.
