Trusted Agent profile · Mexborough
★★★★★
139 reviews across 2 platforms
14, High Street, Mexborough, S64 9AS
Merryweathers's office in Mexborough, at 14, is rated 4.3 out of 5 across 139 reviews on two platforms, including 33 Google reviews rated 4.2.
Every review we hold for the Mexborough office, from every platform, shown as written. First names only.
5/5
TrustpilotCatherine was extremely helpful when…
Catherine was extremely helpful when sorting my commercial lease. Replied to all emails promptly. Would highly recommend and use again.
Hi Adam. Thank you for taking the time to leave a review about the service received from Catherine in our commercial team.
1/5
TrustpilotHas anyone else experience the same with NO confirmation email of offer to vender ???
Has anyone else experience the same. ??????????I placed a offer on a property last week and I didn’t receive a confirmation email of offer to vender. AND this was “4 days before another person placed there offer”I’ve placed offers with other agents over the passed 6 months on other property’s with movetomove and ELR and I received emails of offer to vender straight away from both agents. It’s something esatate agent have to do to prove offer has been sent to the seller. Ive also been passed onto another lady in the office who I think is playing with peoples offers to get more commission before even ringing the vender. I could be wrong but if no email confirmation offer to vender has been sent to the new wanting to buy purchaser then what are we supposed to think. No information either unless I call that’s not good. I remember placing a offer on a property about 8 years ago with merry weathers And I’ve still not heard anything back from that either. Good job the agent that sold me my home Barton’s kept me up to date and sent me confirmation offer email or I’d be still living with parents.
Hello Nicky,I am sorry that you feel we didn't communicate effectively with you.If you'd like to make contact with Tracy, our Operations Director, she will look into your complaint. We appreciate your feedback.Tracy's email address is TRace@merryweathers.co.ukThank you,Merryweathers
2/5
GoogleEnquired MULTIPLE times about viewing a property but didn’t get any response whatsoever. So rang to possibly arrange a viewing, said they’d be back in touch and never heard anything again. Clearly don’t want to sell the properties they are advertising
Hi Nat, We're sorry to hear about your experience and would like to address your concerns promptly. To better understand your situation, could you please reach out to us via email at mexborough@merryweathers.co.uk . Please include any relevant details such as the property you're interested in and the dates of your inquiries. This will enable us to investigate the matter thoroughly. Thank you for your understanding and cooperation. We look forward to resolving this matter for you.
5/5
TrustpilotGreat estate agents
Great estate agents, David Knapper was excellent in giving advise throughout the whole process. Would definitely recommend.
Thank you for sharing your review, David is an excellent agent and glad to hear you received a great service from him and the team in Barnsley
1/5
TrustpilotExtremely Disappointing Experience
Extremely Disappointing Experience, Ongoing Issues Ignored
While we do not have a contractual relationship with you, as you are neither a tenant nor a landlord with our agency, we take all community concerns seriously and have acted appropriately in response to this situation, including liaising with relevant services and authorities where necessary. While we appreciate that not all neighbours may be satisfied, we believe this matter has been handled in accordance with our professional obligations as managing agents.
5/5
TrustpilotVery impressed with David
Working in property I have come across many many Estate Agents, some good and some bad. Merryweathers most certainly fall into the good category and mainly because of the customer service and understanding shown by David. So far the process has been efficient and hassle free which is a breath of fresh air in the properyy game! I highly recommend.
Thank you for the positive review and nice to hear you received a first class service from David in our Barnsley office
5/5
TrustpilotEasier with Merryweathers
Merryweathers were absolutely brilliant in helping us through the difficult process of buying a home. As buyers we felt valued and appreciated. All communication was swift, polite and informative no matter how small the query. Merryweathers made buying a home and all the steps along the way far easier and faster than I thought it might have been. Highly recommended!
Buying a property can be stressful and I’m really pleased to hear we made the process as smooth as possible for you. I hope you enjoy your new property.
5/5
TrustpilotExcellent Customer Service
I mostly dealt with Chloe throughout my daughter’s first purchase. From arranging the initial viewings to handing over the keys, Chloe was communicative and helpful at all times, especially when solicitors weren’t. She struck a perfect balance between acting for the Vendor and reassuring the Buyers. A fine example of a reputable estate agent.
5/5
TrustpilotProfessional and Excellent Communication
Laura and Emily are both professional and friendly. I had no experience of selling a property, but they both took the time to advise and guide me through the different stages of the process. Excellent communication throughout and I would 100% use them in the future for sales and purchases. Thank you
Brilliant to hear you received a fantastic service from Laura and Emily in our Maltby branch and thank you for taking the time to leave us a 5* review.
5/5
TrustpilotA* Service - 100% Recommend
I would have absolutely no hesitation in recommending Merryweathers and would definitely use them again. The whole team are friendly, approachable and informative. Huge thanks to Nicola, Hilary and Chloe for going out of their way to make the whole process as smooth and stress free as they possibly could X
1/5
TrustpilotUnprofessional and unacceptable…
Unprofessional and unacceptable treatment.
Thank you for taking the time to leave your feedback. We are sorry to hear that you were unhappy with your experience. As agents, we have a responsibility to follow the landlord’s instructions and ensure we act within legal guidelines. Tenants are encouraged to try simple maintenance fixes where appropriate, for example changing light bulbs or repressurising a boiler, before a contractor is called out in order to avoid unnecessary delays and costs. In terms of your tenancy ending, once a Section 21 notice is served, the legal notice period is 8 weeks. Unfortunately, we are unable to extend this period beyond what is required by law. We understand that moving can be a stressful time, especially for families, and we are sorry that this process was difficult for you. Should you wish to discuss this further, please contact us directly.
5/5
TrustpilotThanks Tashana
Thanks Tashana, great service.
Thanks for taking time to leave Tashana in our Doncaster office a positive review, much appreciated and brilliant to see you received a great service.
4/5
TrustpilotCatherine from merry weathers in…
Catherine from merry weathers in Mexborough did a great job to push sale and purchase along so our chain didn’t collapse. She is a credit to the team as the sellers solicitors she was having to deal with were hard work and dragged their feet.
Thank you for the review Kirsty, Catherine is one of our Senior Negotiators and really knows how to keep a chain together when solicitors are difficult to deal with.
5/5
Trustpilotbrilliant!
Merryweathers have been really helpful, supported us to do a lot of chasing at what would have been a stressful time. A special thank you to Denise who was great, without her we wouldn’t have moved! A massive thanks to all, would definitely recommend x
1/5
TrustpilotRude and obnoxious. Avoid!
I’m absolutely appalled at my treatment these past few months by merryweathers. I’ve been renting a furnished flat for 18 months… after a few broken appliances and promises of repairs I decided I had had enough and handed in my notice. My fridge freezer (that was here when I moved in) broke last month, as a full time working single mum that lives hand to mouth I obviously don’t just have a few hundred pounds laying around to go out and purchase a brand new one. I contacted the estate agents and the landlord basically said he couldn’t help me on that one, along with a broken oven that I’ve been waiting for to be fixed for over a month. I have always paid my rent in full and on time. However I had to make a decision to pay my rent or buy a new appliance in order to keep food in my 3 year old daughters mouth. Obviously I chose the latter as anyone would. They even had the cheek to tell me after the landlord refused to replace it that “if I bought a new one I wouldn’t have to leave it when I left” well obviously? I wouldn’t have weather I was told I could or not!Long story short I had a very rude phone call today from Collette. I told her I would be able to pay next week when I get paid as I physically did not have the money in my account right now, she didn’t even let me explain my circumstances before actually SHOUTING at me down the phone, saying do you think we would make you wait a week for your bond back. I’m a 27 year old woman with enough going on and do not need some woman shouting at me down the phone because my rent is going to be a week and half late! I’m actually disgusted at how this woman spoke to me today when I asked for her name she told me Collette and repetitively told me she was the manager. Probably knowing I was to lodge a complaint. I’m sorry but just because your the manager does NOT give you the right to speak to people, especially paying customers, however you see fit. Stick your bond where the sun don’t shine, I’ll have the keys back to you asap and will ensure I and anyone else I encounter NEVER use merryweathers ever again. Maybe take a quick minute in future to think about how tough some people may have it at the moment before adding any more stress into their lives. Absolutely disgusting.
5/5
TrustpilotExcellent. Friendly and professional
Merryweathers picked up the pieces from another agent who I felt let me down. They sold my property within 24hrs of it being listed with them. I can’t fault the help or the comms throughout, they are very friendly but always professional. Thanks all!
WOW, nice to hear our team managed to agree an offer on the property so quickly Mike and thank you for the 5* review.
1/5
Trustpilotdisgusting communication
Me and my partner being new to renting we’re hoping to be dealt with as any other potential tenant, but first of all we were messed about with viewing a property, she gave me a date for just under two weeks away from the date id called, which when i went to check the listing it had said that it had been taken off the market, when i went to rebook this viewing for closer i was told that I was lucky to get this viewing and I was the last one. we loved the house so we instantly put in an application (along with other applicants), but the house is only as good as the estate agents, the communication from merryweathers is abysmal and frankly very disappointing as they are a fairly well known agents within my area. I had to chase this up over weeks which i should’ve been contacted rather than having to chase it up myself. Under a month later we still haven’t heard anything, if i was to guess they went with someone else as tenants and were too lazy to inform us, absolutely disgraceful communication. me and my partner are a young couple as well so i’m to believe that there was some age discrimination in this. work on better communication as a company, it’s absolutely shocking that we have waited almost a month with the only communication being me chasing it up.
1/5
TrustpilotThis company should shut down
Do not use this company they just cost me the sale of my house because they marketed a house without 2 signatures they only had 1 put it on the market hoping to get the 2nd the property had a court order matrimonial dispute on it they went breach of court order still no signature we actually was told Friday they admitted it shouldn't have been put on market we have spoken to 4 estate agents they all said they broke the law not getting 2 signatures to sell it a lawyer has told us the are now liable to costs after 6 months of been sold we now got extra stamp duty £1750 to find another searches survey and solicitors to buy again plus houses gone up £15000 since April total extra cost to me £20000 now extra to find and pay due to there fault I was told on 1st Oct don't expect to move this month mortgage offer runs out in 5 weeks extra £750 with new valuation cost that's merryweather see you in court asap you not getting away with this
1/5
GoogleThe estate agent lied when asked if workmen had been in my late mums property after being told by neighbours they had. When they did admit they did they advised they again lied saying they got permission from the executor. When advised they had not they then did admit they had workmen in but they didn't need permission for this. When asked for the keys back while completion was done as we didn't trust them not having ppl in the property they refused to give the keys back. They valued the house then put a reserve of £10k under the top evaluation. My advise if they sell by modern auction always check the reserve at least hits the value of the property. Double check everything with them as they are quite sneaky. I won't use them or recommend using them.NegativeQuality, Professionalism, Value
5/5
TrustpilotFirst class service
Merryweathers Sheffield branch recently sold our property. The service was excellent from start to finish. We can thoroughly recommend using Merryweathers. Would just like give a special thank you to Josh Gascoyne for all his help and advice. A true professional.
5/5
TrustpilotFantastic service from Sue Worthington…
Fantastic service from Sue Worthington and her colleague, Hannah. Made my elderly mother's purchase of her new home as straightforward as possible. Regular, clear communication and a genuine empathy and desire to achieve a good outcome for all parties.
Thanks Truddi for the excellent review about the service you have received from Sue and Hannah in our Rotherham office, greatly apricated.
5/5
TrustpilotMathew and Tasha you are an amazing…
Mathew and Tasha you are an amazing team. Your level of professionalism and good customer service is out of this world 🌎 which is I don't mind having you looking after my property after buying it through you.
Thank you for leaving the 5* review for our team in Doncaster, they always provide an excellent service and I have passed this on to Tashana and Mathew.
1/5
Trustpilot0 customer service!
I called up on Saturday the 25th at 11am to chase up a email enquiry I sent threw zoopla. The lady who answered the call was quite rude and when I explained I was just calling to chase a email enquiry i sent she answered "we get so many enquiries through zoopla we hardly check them". The property we where enquiring about was not available for viewings and I was then told they do not know when the property will be available. To top it all off, I was then offered a alternative property that we wasn't even eligible for.
5/5
GoogleWe had a fantastic experience with Merryweathers, despite a drawn out sale. They really advocated on our behalf to move the sale along. I would definitely recommend.
Thankyou so much for your review Rose, our Mexborough branch are very thorough in their role. We are so pleased your sale was helped along so nicely. All the best, Merryweathers.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Merryweathers's Mexborough office has 139 reviews across two platforms: 33 on Google, 106 on Trustpilot (across the whole business).
Merryweathers Mexborough is rated 4.3 out of 5 across all 139 reviews, and 4.2 out of 5 on Google from 33 reviews.
Merryweathers Mexborough, 14, High Street, Mexborough, S64 9AS.
