Every review we hold for the Merton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotKnight Frank and Katie Shaw in…
Knight Frank and Katie Shaw in particular have been excellent to work with. Katie has done an excellent job and has made the whole process super easy for me letting out my house - I would highly recommend using Knight Frank. The introduction was excellent and thorough and the work since has been seamles and excellent - thank you Katie.
Benji · 26 September 2024
Agent replied · 27 October 2024
Dear Benji,Thank you so much for your lovely feedback! I am so pleased that I was able to help you in finding a tenant for your property, it has been such a pleasure working with you!All the best,Katie
★★★★★ 5/5
TrustpilotMichelle Henry of KF Lettings Baker…
Michelle Henry of KF Lettings Baker Street has been a joy to work with in the management of our property which has been with KF since 1998. As I live in Hong Kong i contact her through either email or phone. No matter the issue/event Michelle handles it in a prompt and business like manner. I have never had to question any of her costings. She is a credit to her company in every way.
GC · 12 December 2023
Agent replied · 27 October 2024
Dear Mr Dobby, thank you so much for the kind words, it has been a pleasure getting to know you over the course of this past year. I am pleased to have been of assistance to you and I look forward to continuing to work with you on the management of your property. Best regards Michelle
★★★★★ 1/5
TrustpilotAgent who dealt with us was very…
Agent who dealt with us was very unhelpful on our side - was more concerned to get money than to help us as customer's. Property was handed to us dirty and dusty and full of previous tenants items which agents didn’t even check or care to ask. Strongly recommend not to use this agency , not professional and useless
KMW · 7 October 2024
Agent replied · 27 October 2024
We are really sorry to hear about your experience. A member of the team will be reaching out to you shortly to discuss this further. Please accept our apologies again. Knight Frank
★★★★★ 5/5
TrustpilotMichal Houlden - top notch
Michal Houlden at Knight Frank (Cambridge) was excellent from start to finish. He found us a buyer and got the sale over the line in a challenging market. He was helpful, hard-working and courteous throughout. He had genuine local knowledge. We have had a great deal of experience of other estate agents recently, most of it negative, so Michael was a breath of fresh air - a cut above the rest.
Chris · 5 March 2024
Agent replied · 27 October 2024
Dear Chris, Thank you for your five-star review and kind words - we really appreciate it and hope we can work with you again in the future. All the best, Michael & the Knight Frank Cambridge team
★★★★★ 5/5
TrustpilotSuperb Property Manager, Michelle Henry @ Knight Frank.
Having a rental property it is very important that we have a trustworthy and experienced Property Manager. Over the past year this has been Michelle Henry @ Knight Frank. Michelle is responsive and proactive making our lives much easier. Michelle always seems to be one step ahead dealing with any issues from tenant or landlord. Highly recommend Michelle Henry @ Knight Frank.
Renee · 1 August 2024
Agent replied · 27 October 2024
Dear Renee, Thank you for your kind words. It has been a pleasure working with you, thank you for intrusting me to look after your beautiful property. Please feel free to get in touch should you wish to use our Property Management services again in the future.Best wishes, Michelle
★★★★★ 5/5
TrustpilotLouna Del Barrio has been incredibly helpful
Louna Del Barrio has been incredibly helpful in the search for our new flat. Super responsive, proactive, and professional throughout the process. Great experience working with her.
BR · 19 October 2025
Agent replied · 22 October 2025
Thank you so much for your review Baptiste, glad to hear you had a great experience, I will continue to remain available whenever you need me. Best, Louna
★★★★★ 1/5
TrustpilotTax return annual statements for properties service
I asked annual statements for tax return for 2 properties on 03 th of May Received 2 statements on 17 th of May : both with math mistakes, asked to check and send me back statements without mistakes, received on 30 th of May statements with math mistakes again . ( different )Again asked to check and send me statements again, still waiting. Sent a lot of emails, asked statements during telephone calls with property manager. Today is 03 th of July - 2 mounts later from first request and I still have not received correct annual statements.
Sergey · 3 July 2023
Agent replied · 27 October 2024
Dear Sergey, We are really sorry to hear about your experience. We are looking into this issue now and a member of the team will be in touch soon. Knight Frank
★★★★★ 5/5
TrustpilotWe had a wonderful experience dealing…
We had a wonderful experience dealing with Knight Frank, in particular Patricia who was professional, prompt with her communication and very available to help with advice during our process of letting a flat.The rest of the team at Knight Frank were also incredibly professional and made the rental process less stressful! A massive thanks to the team and I wouldn’t hesitate to recommend!
Reshma · 6 July 2024
Agent replied · 27 October 2024
Hi Reshma, Than you for your kind words, it was a pleasure helping you with the process. Do let us know if we can help with anything else during your tenancy.
★★★★★ 5/5
TrustpilotWorking with Beth Tighe at Knight Frank
Working with Beth at Knight Frank was a very positive experience. She is pleasant, responsive and effective and gets the job done. She knows when/how to take support from the wider office.
Altaf · 16 September 2026
Agent replied · 22 September 2026
Dear Altaf,
Thank you for your review. So pleased we were able to help you find your ideal tenancy, we look forward to continue working with you on the sale!
Best,
Beth
★★★★★ 5/5
GoogleWe have recently had the pleasure of arranging a rental property through Knight Frank. Laura Watts was the agent who guided us through the whole process of setting up a first viewing and sequently putting our offer forward. She has been extremely pleasant throughout and very prompt with any questions we had as well as arranging a second viewing of the property. Many thanks again.
Jay · 26 May 2024
Agent replied · 23 October 2024
Thank you Jay for the kinds words. We really do appreciate your feedback and I am so pleased you have enjoyed your experience with us. Laura
★★★★★ 5/5
TrustpilotMy partner and I had a great experience…
My partner and I had a great experience with Knight Frank. Summer White was our agent, and she was amazing. She took the time to understand our specific needs and suggested properties accordingly. Summer was also very responsive and always kept us in the loop, making the whole process smooth and stress-free. Thank you Summer for helping us find our new home!
Mark · 15 July 2024
Agent replied · 27 October 2024
Dear Mark,Thank you so much for your kind words and for taking the time to share your experience with Knight Frank. I am thrilled to hear that you and your partner had a positive experience working with me.It was a pleasure assisting you both in finding your new home, and I am glad I could help make the process smooth and stress-free.Wishing you all the best in your new home! If you ever need any further assistance in the future, please don't hesitate to reach out.Warm regards,Summer
★★★★★ 5/5
TrustpilotShort-Term Rental
I just wanted to thank Lucy Palmer for her commitment and pro-activity in finding our family a short-term rental upon our return to the U.K. after 5 years abroad.
Sarah · 18 September 2025
Agent replied · 27 October 2024
Dear Sarah,
Thank you so much for leaving such a lovely review.
It has been an absolute pleasure helping you find a short-term rental.
Wishing you and your family all the best.
Best wishes,
Lucy
★★★★★ 5/5
TrustpilotGreat support from Brigette Bulan for agreement renewal
Brigette Bulan was very supportive during the renewal of my tenancy agreement. I particularly appreciated the clear communication and timely follow up.
Sander · 20 November 2025
Agent replied · 22 November 2025
Dear Sander
Thank you for taking the time to write a review. I am pleased we reached a positive result on the renewal.
Kind regards
Brigette
★★★★★ 5/5
TrustpilotFast service and thoughtful resolution
We’ve recently moved to the Wimbledon area from outside the UK. The property we are renting is fantastic, but a few items needed updating and fixing. Daniel Lloyd from Knight Frank has been assisting us with speedy turnaround and organizing repair technicians for a variety of issues. Although we’re early on in our time here, our experience with Daniel has been top notch so far!
Kirk · 8 May 2024
Agent replied · 27 October 2024
Thank you for your very kind words, Kirk. It's been a pleasure working with you since you moved into the property. Please let me know whenever you require further support or assistance.Kind regards,Daniel
★★★★★ 5/5
GoogleKnight Frank Wimbledon gave us great advice on how to put our property on the market and were equally excellent in advising us on a proposed purchase. Charlotte Mantle was highly professional, quick to respond, trustworthy and friendly throughout. She has sound knowledge re market conditions and referred us to local experts in other KF offices and recommended good solicitors. I wouldn’t hesitate to recommend Charlotte or the wider KF team. A fantastic experience.
Thomas · 24 October 2023
Agent replied · 23 October 2024
Thank you for your kind feedback. It’s been a pleasure helping you and I wish you all the best with your both sale and onward purchase.
★★★★★ 5/5
TrustpilotAppreciation for Outstanding Property Managemen-Ava Ho
The staff and manager from our KF team is very prompt for any issues. I would like to especially thank my property manager Ava Ho who being so responsible all the time and react quick for all the problems. I am really appreciate to have her to support me.
Changjian · 11 May 2026
Agent replied · 25 May 2026
Hi Yidan,
Thank you very much for your kind words - I’m really pleased to hear this and glad I could help.
Best regards,
Ava
★★★★★ 5/5
TrustpilotBy far the best agency we’ve had as a…
By far the best agency we’ve had as a tenant. Clear and consistent communication from the moment we started interacting at viewing and right through our tenancy (been 2 years now)
Ian · 9 September 2026
Agent replied · 27 October 2024
Hi Ian
Many thanks for your review and for the kind words. Delighted to hear that your tenancy is going smoothly.
If you ever need any assistance or have any questions, please don't hesitate to get in touch.
Many thanks
Jason and the Knight Frank Canary Wharf Lettings team
★★★★★ 5/5
TrustpilotSaif Musawi property manager
Saif Musawi our property manager is fantastic. He recently arranged for our property to have some remedial redecoration and handled it efficiently and professionally. Great communication at all times. Highly recommended!
S · 2 September 2026
Agent replied · 27 October 2024
Thank you ever so much for your kind words. It is pleasure assisting you and I am pleased it was all sorted.
Thank you.
Saif
★★★★★ 5/5
TrustpilotMade to feel at home from day 1
Where to begin as to how amazig Sakina and Zuzzanna were with our process in moving to The Author buildings. Not only did they take the time to help with our unique situation, they truly went out of her way to make sure we felt at home from day one.Thank you both so much.
Joana · 9 October 2024
Agent replied · 27 October 2024
Hi Joana, Thank you so much for your kind words. We’re so pleased that we could help you find your new home and so happy to hear about your experience. Zuzanna
★★★★★ 5/5
GoogleJust a huge thank you to Laura Watts in the Wimbledon office who truly is a super star! Laura was available 24/7, truly took the time out to understand my needs and wants and nailed every viewing she showed me. Really appreciate all your time, Laura and thank you for making the property search so easy for me! Would highly recommend Laura!
Thefrenchconnection · 26 May 2024
Agent replied · 23 October 2024
Thank you JP! It’s been a pleasure working with you too and you know where I am should you need anything in the future.
Laura
★★★★★ 5/5
GoogleWhen we first met Chris Burton, the manager of the Wimbledon branch, he told us that he had two people who he felt would be interested in our flat. He was right and we were absolutely delighted to receive two offers of our asking price within a few weeks of launching our property on the Knight Frank and Rightmove websites.
We were then very lucky that Sonya Cheng was allocated to us to manage the sale. She was very attentive, diligent and proactive in dealing with any questions that we raised and we always fell that she had our interests at heart. She was also a very pleasant person to deal with and we can't thank Sonia enough for her help.
Lesley · 5 January 2025
★★★★★ 5/5
TrustpilotWarmth and professionalism
Emily helped me find my first home in the UK, and I am incredibly grateful for her kindness. She was attentive throughout the entire process, answering all my questions with warmth and professionalism. Thanks to Emily, finding a new home was a much smoother and more enjoyable experience. I am truly thankful and feel very fortunate to have received her assistance.
KYUNGBO · 11 June 2024
Agent replied · 27 October 2024
Dear Kyungbo,Thank you for writing such a lovely review! I'm pleased I was able to help you through the process and hope you're enjoying your new home. If you need any further assistance please do not hesitate to reach out to us.Kind regards,Emily
★★★★★ 5/5
TrustpilotQuick Sale in Stow
We first worked with them 2 years ago and then again just this summer with our sale. Helen and the team are professional and able to help with any query. Moving is stressful but they made the process so much easier by keeping on top of what needed doing. Highly recommend!
Merlyn · 20 November 2024
Agent replied · 22 December 2024
Thank you for the very kind review, it has been lovely working with you over the last few years and I wish you all the very best with your new home. Do let me know if I can ever help in the future. Best wishes Helen
★★★★★ 5/5
TrustpilotTimi Adeleye- Knight Frank Belsize Park Lettings
Timi Adeleye from KF was amazing and really helpful in finding our new property. He gave us a lot of honest information and provided insightful recommendations. The process was smooth and easy and Timi was able to progress things very quickly. Very quick to respond to any queries or information.
Ali · 3 December 2024
Agent replied · 22 December 2024
Hi Ali, Thank you kindly for this.It was a pleasure working with you both and I hope you settle in your new home soon!Please feel free to reach out if there is anything else I can do.Timi
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