Every review we hold for the Merton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBy far the best agency we’ve had as a…
By far the best agency we’ve had as a tenant. Clear and consistent communication from the moment we started interacting at viewing and right through our tenancy (been 2 years now)
Ian · 9 September 2026
Agent replied · 27 October 2024
Hi Ian
Many thanks for your review and for the kind words. Delighted to hear that your tenancy is going smoothly.
If you ever need any assistance or have any questions, please don't hesitate to get in touch.
Many thanks
Jason and the Knight Frank Canary Wharf Lettings team
★★★★★ 5/5
TrustpilotVinnie from Renewals was exceptionally…
Vinnie from Renewals was exceptionally helpful. Thank you, Vinnie!
TB · 17 October 2026
★★★★★ 5/5
GoogleJust a huge thank you to Laura Watts in the Wimbledon office who truly is a super star! Laura was available 24/7, truly took the time out to understand my needs and wants and nailed every viewing she showed me. Really appreciate all your time, Laura and thank you for making the property search so easy for me! Would highly recommend Laura!
Thefrenchconnection · 26 May 2024
Agent replied · 23 October 2024
Thank you JP! It’s been a pleasure working with you too and you know where I am should you need anything in the future.
Laura
★★★★★ 5/5
TrustpilotMade to feel at home from day 1
Where to begin as to how amazig Sakina and Zuzzanna were with our process in moving to The Author buildings. Not only did they take the time to help with our unique situation, they truly went out of her way to make sure we felt at home from day one.Thank you both so much.
Joana · 9 October 2024
Agent replied · 27 October 2024
Hi Joana, Thank you so much for your kind words. We’re so pleased that we could help you find your new home and so happy to hear about your experience. Zuzanna
★★★★★ 5/5
GoogleWhen we first met Chris Burton, the manager of the Wimbledon branch, he told us that he had two people who he felt would be interested in our flat. He was right and we were absolutely delighted to receive two offers of our asking price within a few weeks of launching our property on the Knight Frank and Rightmove websites.
We were then very lucky that Sonya Cheng was allocated to us to manage the sale. She was very attentive, diligent and proactive in dealing with any questions that we raised and we always fell that she had our interests at heart. She was also a very pleasant person to deal with and we can't thank Sonia enough for her help.
Lesley · 5 January 2025
★★★★★ 5/5
TrustpilotWarmth and professionalism
Emily helped me find my first home in the UK, and I am incredibly grateful for her kindness. She was attentive throughout the entire process, answering all my questions with warmth and professionalism. Thanks to Emily, finding a new home was a much smoother and more enjoyable experience. I am truly thankful and feel very fortunate to have received her assistance.
KYUNGBO · 11 June 2024
Agent replied · 27 October 2024
Dear Kyungbo,Thank you for writing such a lovely review! I'm pleased I was able to help you through the process and hope you're enjoying your new home. If you need any further assistance please do not hesitate to reach out to us.Kind regards,Emily
★★★★★ 5/5
TrustpilotQuick Sale in Stow
We first worked with them 2 years ago and then again just this summer with our sale. Helen and the team are professional and able to help with any query. Moving is stressful but they made the process so much easier by keeping on top of what needed doing. Highly recommend!
Merlyn · 20 November 2024
Agent replied · 22 December 2024
Thank you for the very kind review, it has been lovely working with you over the last few years and I wish you all the very best with your new home. Do let me know if I can ever help in the future. Best wishes Helen
★★★★★ 5/5
TrustpilotTimi Adeleye- Knight Frank Belsize Park Lettings
Timi Adeleye from KF was amazing and really helpful in finding our new property. He gave us a lot of honest information and provided insightful recommendations. The process was smooth and easy and Timi was able to progress things very quickly. Very quick to respond to any queries or information.
Ali · 3 December 2024
Agent replied · 22 December 2024
Hi Ali, Thank you kindly for this.It was a pleasure working with you both and I hope you settle in your new home soon!Please feel free to reach out if there is anything else I can do.Timi
★★★★★ 5/5
TrustpilotSaif Musawi property manager
Saif Musawi our property manager is fantastic. He recently arranged for our property to have some remedial redecoration and handled it efficiently and professionally. Great communication at all times. Highly recommended!
S · 2 September 2026
Agent replied · 27 October 2024
Thank you ever so much for your kind words. It is pleasure assisting you and I am pleased it was all sorted.
Thank you.
Saif
★★★★★ 5/5
GoogleBella has been absolutely fantastic to deal with as we’ve let our house. Super efficient and responsive and just a delight to deal with. We would 100% recommend Bella
Lizzie · 18 August 2025
Agent replied · 8 September 2025
Thank you so much for taking the time to share such a generous review Lizzie. It has been a real pleasure assisting you with the letting of your home, and I am so pleased to hear that you felt well supported throughout the process.
Wishing you every success with your move and this exciting next chapter.
Best wishes,
Bella
★★★★★ 5/5
TrustpilotExcellent service provided by Vinoath Selvakumar
Excellent service provided by Vinoath Selvakumar. Vinnie assisted me with extension of lease and communication was great so the whole process was easy, quick and smooth. Everything was settled with exchange of just few mails in a couple of days. My experience with Knight Frank has been excellent for the last four years.
Davor · 13 October 2024
Agent replied · 27 October 2024
Dear Davor,Thank you for the lovely review.It was a pleasure to assist you with your renewal.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotGreat Team
Great TeamI have dealt with KF over 18 months on different occasions and found them to be extremely helpful, knowledgeable and fair. Notably, Sasha Gray-Crosby was very much hands on, well-rounded on various aspects of the rental process and posed as a very resourceful liaison for all of our needs. Kudos to the team that I know I’ll be entrusting for future transactions.
Sayer · 22 April 2024
Agent replied · 27 October 2024
Thank you, Sayer, for your incredibly kind review. It is a pleasure managing your property, and I look forward to the future. Sasha
★★★★★ 5/5
TrustpilotKnight Frank top services
I have dealing with Knight Frank for a while now, thier services are at highest standards and they would be ready to help and support or even provide solutions for you. Personally, my property manager Anik Ruparelia is very organised person and he pays attention to every single details. He is always available and I am sure once you start dealing with the, you would understand.
Abdulrahman · 17 February 2024
Agent replied · 27 October 2024
Thank you very much for your kind review, we will do our best to continue this service moving forward. Do not hesitate to contact to us, thanks again.Best wishes, Anik
★★★★★ 5/5
TrustpilotProfessionalism with tenancy renewals
Last month, when it came time to extend our tenancy agreement, Kasia from the Renewals team at Knight Frank was fantastic. She moved with clear urgency and efficiency and managed the renewal end-to-end. She kept us updated at every step, making the process completely stress-free and securing the desired outcome quickly. Thank you, Kasia!
Kate · 15 March 2026
Agent replied · 20 March 2026
Thank you so much for your kind words, Kate. I’m really pleased the renewal went smoothly. It was a pleasure to help! Kasia
★★★★★ 5/5
TrustpilotSuccessful rental renewal
I would like to thank Vinnie in the renewals team. I had the pleasure of working with him for the recent renewal of our apartment at Southbank. he managed the process very professionally and efficiently as well as negotiating a good rent review in what is currently a fairly tricky market. Well done Vinnie!
Jane · 24 September 2024
Agent replied · 27 October 2024
Dear Jane,Thank you for the lovely review.It was a pleasure to assist you in your renewal.Thank you for choosing Knight Frank again.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotFran is a gem!
5 minutes into our house valuation we knew Fran was 'the one' for us. During our initial meeting she explained the process clearly, didn't blind us with the usual estate agent jargon and made it clear that she would be with us every step of the way. With other estate agents we have been very frustrated with the lack of communication but Fran 'walked the walk' and gave us confidence in Knight Frank. She answered any queries promptly and was proactive throughout the process keeping us fully up to date with all developments. Unfortunately, due to land issues our sale was not as straight forward as expected but Fran dealt with our anxieties offering sound advice and making sure all parties communicated. We are now happily settled in our new home. Thank you Fran and the team at Bath Knight Frank.
Adrienne · 18 December 2024
★★★★★ 5/5
TrustpilotHassle free letting process
We were kept informed and up to date on all issues regarding the letting of our property. All the team involved acted very professionally.
Bev · 9 October 2026
Agent replied · 16 October 2026
Thank you Bev for your kind words. We are thrilled to receive your review. Thank you again.
Knight Frank Canary Wharf Lettings Team
★★★★★ 5/5
TrustpilotI want to thank Eleanor Davis Marla at…
I want to thank Eleanor Davis Marla at Knight Frank Hyde Park lettings in finding me tenants in a short matter of time,Eleanor was very professional,very informative about the market trends and updating me regularly,Highly recommend Eleanor and the team at Knight Frank Hyde Park lettings Sophia Cath,Kamran,James and Philip Rashed Alkhalifa
Rashed · 14 October 2024
Agent replied · 27 October 2024
Thank you for your kind words, Rashed. It was an absolute pleasure working with you and I am sure your new tenants will have a wonderful time living in your apartment.Eleanor
★★★★★ 5/5
TrustpilotShantel Sikanartey has been my property…
Shantel Sikanartey has been my property manager for two years now. Shantel has always been helpful, professional and deals with all problems quickly. Shantel is very kind and very polite - this in an age when kindness and politeness are falling by the wayside….I wish Shantel well always.
Kathleen · 13 December 2024
Agent replied · 22 December 2024
Hi Kathleen,Thank you so much for your kind words. I very much appreciate your kind review .If there is anything else I can assist you with, please don’t hesitate to reach out.Kind regards,Shantel
★★★★★ 4/5
TrustpilotKnight Frank helped me find my current…
Knight Frank helped me find my current place and they have been helpful.Credits to Jason Ung who has been very professional throughout the process and I was able to find a place I like thanks to him.Also thanks to Henry Nwokejiobi for his professional service and I appreciate his support.
AW · 11 November 2024
Agent replied · 22 December 2024
Thank you for your kind words. We hope to continue providing a high level of professional support and we will ensure your time with us goes smoothly.All the best, Jason and Henry
★★★★★ 5/5
TrustpilotJade is a superb advisor
Jade is a superb advisor - when I was buying my flat, she handled what was at times a difficult transaction calmly and smoothly. She goes above and beyond, and always with a smile. She was, and will continue to be, my go to person for anything KF. Thank you Jade.
Sara · 22 October 2024
Agent replied · 27 October 2024
Dear Sara,I appreciate your kind words, and your trust in me is hugely appreciated, thank you.Look forward to working with you in the future!Kind regards,Jade
★★★★★ 5/5
TrustpilotHonestly blown away
Honestly blown away with the level of care and fairness we received working with Knight Frank to rent our flat, especially compared to other agencies we’ve worked with in the past. We worked with Timi specifically and he was communicative, warm, and checked in frequently with us to make sure the leasing and move in process ran smoothly.
Kristin · 28 June 2024
Agent replied · 27 October 2024
Hi Kristin and Will,Thank you for the kind review.If there is anything I can help with in the near future, do let me know!All the best,Timi
★★★★★ 5/5
TrustpilotRosi is a joy to work with
Rosi is a joy to work with. She has a calm, pro-active manner and excellent attention to detail, she looks into matters thoroughly to everyone's benefit. Unbeknown to us, Rosi had recently joined Knight Frank and was thrown into the deep end. Her approach gave us no clue. Rosi offers a safe pair of hands for those lucky to work with her.
JP · 11 April 2024
Agent replied · 27 October 2024
Hi Jenny, Thankyou for your kind words & taking the time to leave a review, it has been a pleasure managing your property & I hope to work with you again in the future. Best wishes, Rosi.
★★★★★ 5/5
GoogleI recently had the pleasure of working with Laura from Knight Frank Estate Agents, and I must say that my experience was nothing short of exceptional. From the moment I reached out to her, it was clear that she was dedicated to providing a high level of service that truly stands out in the real estate industry.
Professionalism and Expertise
Laura demonstrated remarkable professionalism throughout our interactions. She possesses an extensive knowledge of the local property market, which greatly assisted me in making informed decisions. Her ability to provide detailed insights into various neighborhoods and properties helped me understand what options were available and which would best suit my needs.
Caring Attitude
What truly set Laura apart was her caring attitude. She took the time to listen to my concerns and preferences, ensuring that I felt valued as a client. It was evident that she genuinely cared about helping me find the right property rather than simply closing a deal. This personal touch made all the difference in my experience.
Communication Skills
Laura’s communication skills were exemplary. She kept me updated at every stage of the process, promptly responding to any questions or concerns I had. Whether it was through phone calls, emails, or in-person meetings, she maintained open lines of communication, which made me feel supported throughout my journey.
Problem-Solving Abilities
During our time working together, we encountered a few challenges related to property viewings and negotiations. Laura handled these situations with grace and efficiency. Her problem-solving abilities were impressive; she quickly devised solutions that addressed any issues while keeping my best interests in mind.
Conclusion
In conclusion, I cannot recommend Laura from Knight Frank Estate Agents highly enough. Her combination of professionalism, expertise, caring attitude, excellent communication skills, and effective problem-solving abilities made for an outstanding experience. If you are looking for an estate agent who will go above and beyond for you, look no further than Laura.
MX · 4 December 2024
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