Every review we hold for the Merton office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotLeft feeling cheated, beyond frustrated, and patronised.
Awful service. Honestly, it sickens me that we had to pay them money. After informing them that the heating wasn't working November 2022, we went the whole winter without any heating (and we chased a lot - especially when it was sub-zero temperatures in December!). The heating was never fixed, and we moved out in June 2023. There was considerable damp in the property as we were unable to regulate the temperature and lived next to a river, which caused excessive mould, rotting window frames, and pressure cracks in the window glass. Despite informing them of this, when we tried to get our deposit back, we were charged for all this damage and were barely able to get a timely response from Knight Frank. It took over ten weeks to just get the schedule of proposed deductions, despite chasing multiple times, and 5 months to get the deposit back. We had to wait at least 2-3 weeks for every response. In the end, we were so exhausted and fed up with dealing with them, we agreed to pay for half the damage. If you want to pay above-market rate in agency fees, wait for weeks for them to acknowledge your emails, and then receive a response that doesn't actually address your concerns and is horribly patronising, then Knight Frank is the right agent for you!
EVH · 4 February 2024
Agent replied · 27 October 2024
We are really sorry to hear about your experience with our lettings teams throughout your tenancy. A member of our Customer Service team will contact you directly to discuss this further. Please accept our apologies again. Knight Frank
★★★★★ 5/5
TrustpilotFirst viewing = successful tenant
I was looking to let out my apartment in November 23, and with another agent was not having much luck. I enlisted Knight Frank and Jamie Vass became a trusted advisor and found me a tenant in less than a week. I was astounded by his professionalism, guidance and compassion for a new landlord who practically had 0 clue what the whole process looked like. I know also how helpful he was to my tenant who was new to renting as well. He helped build a great working relationship with myself and my tenant which has flourished since everything was completed. I’m not sure how successful this would have all been wi th out him. Thanks Knight Frank for making this process a little easier for a newbie, especially Jamie, this was remarkably easy with you guiding me along the way.
Aegean · 4 February 2024
Agent replied · 27 October 2024
Many thanks for your kind words Aegean. While it was a pleasure to find you a lovely tenant so quickly, it was a delight to work with you also and guide you through the process and I wouldn’t have had you as a “newbie” should I have not known otherwise. I hope the tenancy goes well and you and your tenant have a strong relationship throughout. Please do feel to reach out to me at any time. All the best, Jamie. Kind RegardsJamie Vass
★★★★★ 5/5
TrustpilotFantastic experience overall
Knight Frank has been fantastic in helping me purchase my first property! I have been in the market for a flat since May 2023, looking around Richmond, Twickenham, and Chiswick. Fairly early on, Nicole from Knight Frank Richmond showed me a place that I absolutely loved but I held out from making any decisions. Due to shifts within the Richmond office, my search was taken over by Isobel. The property I had seen earlier was no longer listed by Knight Frank but Isobel contacted the sellers immediately to set up another viewing. Isobel was incredibly helpful throughout the purchasing process, keeping me updated regularly as well as liaising with the solicitors and other external contractors. If I ever had questions or issues, she was always reachable and resolved everything promptly. All in all, I could not recommend Knight Frank highly enough. A massive thanks to Isobel in particular!
Anusha · 1 February 2024
Agent replied · 27 October 2024
Thank you for the review Anusha. It was great working with you and I am so pleased we managed to get you back in for a one-off viewing and that everything has gone smoothly. Wishing you all the best and thank you again.
★★★★★ 5/5
GoogleWe made a wise choice in selecting Knight Frank in Wimbledon Village to help us rent out our home. Working with Laura and Harriet was an excellent experience. Every step of the process, from marketing the property to finding the ideal tenants, agreeing to the terms of the contract, and managing payments, was smooth and issue-free.
Based on our positive experience, we highly recommend Knight Frank real estate agency
Ervin · 24 August 2024
Agent replied · 23 October 2024
You are more than welcome Ervin! We have enjoyed working with you both too over the last few months and we are as delighted as you for the result. So pleased you have enjoyed the process as well.
★★★★★ 5/5
TrustpilotKnight Frank Wapping - Thank you Peter!
We went through Knight Frank Wapping for purposes of finding a flat to rent and cannot praise enough Peter Petrzak’s professionalism and efficiency. He really is a very knowledgeable agent who goes beyond showing you a flat, he has a lot of experience and will provide valuable, down-to-earth advice. We worked with Peter as potential tenants but we would also be confident working with him if we were a landlord, given his experience of the market and great social and professional skills.
Melina · 30 January 2024
Agent replied · 27 October 2024
Dear Melina, Thank you so much for your kind words! It was great to meet you both and I am really happy that you have found the right property. Please don’t be a stranger and contact me if you decide to move again. Kind regards, Peter
★★★★★ 5/5
TrustpilotLouna was absolutely superb…
Louna Del Barrio was absolutely superb throughout the entire process of finding and securing a home that met our needs. She was exceptionally efficient, diligent and reactive to all of our requests ensuring the entire transaction was smooth and seamless. When moving into our property Louna and her colleague Walid Javadi were helpful, resourceful and charming resolving every little issue that materialised.
Ian · 9 December 2024
Agent replied · 22 December 2024
Dear Ian, Thank you for taking the time to write about your experience with us. Walid and I hope you will be settling in nicely in the new property and enjoy the neighbourhood. Best wishes, Louna
★★★★★ 5/5
TrustpilotWonderful experience with Walid Javadi
Our experience with Knight Franks was fantastic, thanks to Walid, our primary contact. He was incredibly friendly, helpful, and patient. Walid never pressured us and actively encouraged us to thoroughly inspect the property and ask any questions we had. He even provided valuable advice beyond what we initially asked for. All further interactions with Walid and the agency were highly positive and professional. Walid made our move a smooth process, and we wouldn't hesitate to recommend him.
Hayk · 30 March 2024
Agent replied · 27 October 2024
Dear Hayk,A sincere pleasure to have worked with you to find a new home for your family. I’m very grateful for your cooperation and trust in this process, and very much hope my advice proves useful in due course.Very best, Walid.
★★★★★ 5/5
Trustpilot"Exceptional Service and Outstanding Commitment - A Five-Star Experience with Jamie Vass at Knight Frank
I recently had the pleasure of working with Jamie Vass from Knight Frank, and I must say the experience was outstanding. From the very beginning, Jamie demonstrated exceptional professionalism and expertise. Our communication was seamless, thanks largely to the WhatsApp group he established, which kept everyone informed and connected throughout the process. Jamie’s dedication and attention to detail made a significant difference. I highly recommend Knight Frank for anyone seeking top-notch real estate services, and a special shoutout to Jamie for going above and beyond. Their service is truly a five-star experience!
Seshani · 26 January 2024
Agent replied · 27 October 2024
Thank you kindly Seshani, I am most grateful for your kind words. I am glad to have helped you, not just to find a home but throughout your tenancy also. I wish you all the best moving forwards. Kindest Regards, Jamie
★★★★★ 5/5
TrustpilotExcellent Tax Services
I have been using Knight Frank's tax service for over 10 years now. I am residing in Hong Kong and had a number of properties in UK which I leased out for rental income. Knight Frank looks after my tax matters very well, and for a reasonable fee. I am particularly impressed by the service provided by one of their tax advisers Edwin. His work has always been meticulously done. His is always proactive and helpful. I wish everyone in UK has the same work attitude.
Simon · 22 January 2024
Agent replied · 27 October 2024
Thank you Simon. It is such a pleasure assisting you with your tax matters. Do let me know whenever I can be of assistance. Edwin.
★★★★★ 5/5
TrustpilotProperty management
Henry Nwokejiobi is my account manager for managing the property that I have for rental. He is very responsive towards my requests to get in touch with the tenant for property maintenance issues. Have no issues with the property so far and so far had my mind at ease with him looking after my account. Please continue to keep up with the good work!
Fenny · 1 November 2024
Agent replied · 27 October 2024
Thank you very much Fenny, for your review. I am highly appreciative of the review I received from Fenny. I will keep working to deliver satisfactory and proficient care to my clients. Henry
★★★★★ 5/5
TrustpilotJust sold …
Recently sold my property in NW6 with the professional help of the team at Knight Frank in Queen’s Park. Sarah was particularly helpful in giving me advice on pricing and Becks in liaising between me and the buyer to get the sale over the line in a timely fashion. Thanks to you all for making this as smooth as a house sale can ever be.
Mel · 16 October 2024
Agent replied · 27 October 2024
Dear Mel,Thank you so much for your thoughtful review! It was a pleasure working with you to sell your property. I’m glad the team could make the process as smooth as possible, and it’s wonderful to hear that both Becks and I were able to support you throughout. Wishing you all the best, and if you ever need anything in the future, don’t hesitate to reach out!Kind regards,Sarah and the Knight Frank Queens Park team
★★★★★ 5/5
TrustpilotWe had been in the market for 5 years…
We had been in the market for 5 years and finally found the right home thanks to Oliver Dawson from Knight Frank Belgravia. He was incredibly kind, informative, and efficient throughout the entire process. His recommendations, including an amazing solicitor, were spot on and made everything go smoothly. I highly recommend Oliver for anyone looking for a reliable and supportive estate agent. Thank you for making our long search worthwhile and stress-free!
Gul · 21 June 2024
Agent replied · 27 October 2024
Gul,Thank you for another kind review! It was a pleasure to work with you. I am delighted to hear that you were happy with your solicitor.Oliver Dawson
★★★★★ 5/5
TrustpilotWorking with Knight Frank has been nothing short of outstanding
We recently had the pleasure of working with Shaun Terry, a real estate agent at Knight Frank, for the purchase of our new home, and the experience has been nothing short of outstanding.Shaun demonstrated remarkable patience and diligence throughout the entire process. From our initial discussions to the finalization of the sale, Shaun's professionalism and commitment to excellence were evident. His knowledge of the W2 area was particularly impressive, providing us with valuable insights and ensuring a smooth transaction.What sets Shaun apart is their dedication to client satisfaction. They went above and beyond to address our concerns, answer our questions promptly, and guide us through every step of the selling process. We felt confident and supported throughout the journey.We wholeheartedly recommend Shaun Terry and the team at Knight Frank for anyone looking for a reliable and knowledgeable real estate agent. The combination of their expertise, patience, and diligence makes them a standout choice. Five stars for an exceptional experience!
Bayswater · 15 January 2024
Agent replied · 27 October 2024
Thank you for your review, I’m so pleased to hear you enjoyed the journey and wish the whole family many happy years in your new home
★★★★★ 5/5
GoogleHands down the best ever experience with renting or buying a home. Laura Watts is someone who makes things happen. Within a day of seeing the South Park Rd listing Laura was showing us around the house and we were on our way to making our dream come true. She is an amazing communicator and managed to simplify every aspect of the process. Thank you Laura for everything.
Liz · 24 August 2024
Agent replied · 23 October 2024
Liz, it has been such a pleasure working with you and your family to secure you the house! I really hope you enjoy your time there and most importantly, create special memories with the Grandchildren. Have a lovely time and once you are settled I will definitely pop in. L
★★★★★ 5/5
TrustpilotToru is the BEST !!
Mr. Toru Yoshioka, Property Manager is the most honest of the hundreds of people I have met around the world. His work is incredibly quick and accurate, and he is extremely polite to everyone. He is a model of property management. He is so talented that I guarantee he is a valuable asset. I sincerely hope that he will be evaluated correctly and that he will work for Knight Frank for a long time.
Amy · 8 May 2024
Agent replied · 27 October 2024
Dear Amy,Thank you so much for your generous words. I am delighted to have been able to assist you.Please do not hesitate to reach out if you need more assistance or support.Kind regards, Toru
★★★★★ 5/5
TrustpilotGreat people to work with
Excellent brochure and house description.
Friendly well briefed people showing the house
Good behind the scenes vetting of possible buyers
Excellent final stages of communication on a complicated sale.
Lovely people to work with at all times
Robert · 1 October 2026
Agent replied · 10 October 2026
Dear Robert
What a lovely review. Thank you for entrusting us with your home of 50 years - it has been a genuine pleasure working with you and getting to know you both during this time. I hope you are in your new home soon and settle in quickly, new address for the Christmas card this year!
Best wishes
Laura and the Knight Frank North Hampshire team
★★★★★ 5/5
TrustpilotDan and Tom were fantastic during my…
Dan and Tom were fantastic during my sale - they sorted all difficulties with professionalism and patience.
Anna · 16 March 2026
Agent replied · 27 October 2024
Hi Anna,
It’s been a pleasure to work with you, and sell your property!
We were delighted to help with the planning permission process, and get the sale over the line.
All the best,
Dan, Tom and the Knight Frank Cobham team
★★★★★ 5/5
TrustpilotKatie has been so helpful finding us…
Katie has been so helpful finding us property’s to view, very professional and friendly definitely recommend her to anyone !!
Anonymous · 19 February 2026
Agent replied · 22 February 2026
Thank you so much for your lovely review! It’s been a pleasure assisting you, and I truly appreciate your kind words.
Best wishes,
Katie
★★★★★ 5/5
GoogleSearching for a rental can often be stressful and overwhelming, but Bella from Knight Frank has made our rental search nothing but positive.
From the outset she has been professional, supportive and incredibly patient. Her regular communications with us, whilst never making us feel pressured, have offered the perfect balance of support as we navigate our search.
We’d recommend Bella to anyone looking to rent in the Wimbledon area, and she’ll be our first call if we’re ever looking to rent again. Thank you Bella for all your hard work and support!
Arthur · 19 May 2025
★★★★★ 5/5
TrustpilotJamie Vass was an absolute pleasure to…
Jamie Vass was an absolute pleasure to work with whilst renting out my property. Having a few different estate agents value my rental property, Jamie was the only one who made me feel confident within his approach and his track record certainly backs that up! Jamie made the experience smooth & stress free. I would have no hesitation in recommending himself and Knightfrank to friends and family - Thank you Jamie!
Joe · 19 June 2024
Agent replied · 27 October 2024
Many thanks Joe, I appreciate your kind words. Naturally we were ecstatic to be your first choice, I also thank you for your trust in me to help find your tenant and you had a good experience. I wish you all the best, speak soon. Jamie.
★★★★★ 5/5
TrustpilotChoosing Knight Frank to let property
We made a wise choice in selecting Knight Frank in Wimbledon Village to help us rent out our home. Working with Laura and Harriet was an excellent experience. Every step of the process, from marketing the property to finding the ideal tenants, agreeing to the terms of the contract, and managing payments, was smooth and issue-free.Based on our positive experience, we highly recommend Knight Frank real estate agency
Ervin · 1 August 2024
Agent replied · 27 October 2024
You are more than welcome Ervin! We have enjoyed working with you both too over the last few months and we are as delighted as you for the result. So pleased you have enjoyed the process as well.
★★★★★ 5/5
TrustpilotThe Sale of our house through the Clifton Office
We finally exchanged contracts over the sale of our house today after a lengthy period which was far from straightforward. Rachael Hancock has been an absolute star throughout, keeping us well informed in a very efficient and professional way. Thank you so much Rachael, your efforts are greatly appreciated. Rachel Bews has organised viewings to fit in with us, following up as necessary and thank you very much Rachel. David and Jane Farrar.
David · 24 April 2024
Agent replied · 27 October 2024
We are so pleased that we finally managed to get the exchange. Thank you for your kind instruction and patience you were an absolute pleasure to assist.
★★★★★ 5/5
TrustpilotHelen at Knight Frank has made our…
Helen at Knight Frank has made our experience of buying a new home as easy as possible. She is friendly and professional in equal measure and does what she says she will which is definitely not always the case!!
JUDITH · 10 September 2026
Agent replied · 22 September 2026
Thank you very much for your very kind review, it was lovely working with you both towards the purchase of your new home. I am sure you will be very happy there. If there is anything I can do in the meantime, before completion, please do let me know.
Best wishes
Helen and the Knight Frank Stow-on-the-Wold team
★★★★★ 5/5
TrustpilotExceptional client service and a successful sale
The Knight Frank South Ken team (particularly Jordanna and Nicole) did a fantastic job securing the sale of our LGF flat recently. They kept us appraised of how the marketing process was progressing, and we really felt like they went the extra mile to get prospective buyers through the door. They then expertly managed a number of hurdles between exchange and completion. We wouldn’t hesitate to recommend them.
Claire · 24 July 2024
Agent replied · 27 October 2024
Dear Claire,Thank you so much for your kind words, it was a pleasure to work with you both. We wish you the best in your new home!Kind regards,Nicole & the Knight Frank South Kensington team
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