Every review we hold for the Merton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotKnight Frank Lettings - Summer
We have been working with Summer at Knight Frank to lease high-end residential properties for our company, and we are very pleased with her service. Summer has consistently demonstrated proactive communication and has the ability to secure quality tenants which has made the process a positive one.
Adam · 19 December 2024
★★★★★ 5/5
TrustpilotAlways great service from Vinnie in the…
Always great service from Vinnie in the renewals department. Highly recommend his services and all at Knight Frank.
Jen · 4 November 2024
Agent replied · 22 December 2024
Dear Jen,Thank you for the lovely review.It has been a pleasure to assist you.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotKind and Helpful
The team at Knight Frank have consistently gone above and beyond. They are incredibly helpful, thoughtful, understanding, and proactive.It's been an absolute pleasure working and interacting with them.
Andre · 18 May 2024
Agent replied · 27 October 2024
Thank you very much Andre, for you kind words. I will continue to devote myself to delivering satisfactory customer service to you as my client. Thank you once again.Best wishes,Henry
★★★★★ 5/5
TrustpilotExcellent Tenancy Renewal Service
Vinnie in renewals managed our tenancy renewal process excellently. He responded to our queries professionally and quickly, sensitively handled our concerns and secured an outcome that we were really happy with.
Al · 20 March 2024
Agent replied · 27 October 2024
Dear Al,Thank you for the lovely review.All the best in your home.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotExcellent Service from Okjana Aliaj
Okjana has been a breath of fresh air helping us manage our property. She is always responsive, helpful and goes the extra mile to ensure issues are addressed and solved. Thanks for all the on-going support!
Jon · 15 July 2022
★★★★★ 5/5
TrustpilotIona was helpful and accurate
Iona was helpful and accurate. Best experience I have had so far with a real estate agent!
Ivana · 7 February 2024
★★★★★ 5/5
TrustpilotVinnie from Renewals may be new in this…
Vinnie from Renewals may be new in this office. First time assisting in our rental renewal. He is helpful and fast in getting things done.
Christy · 8 July 2024
Agent replied · 27 October 2024
Dear Christy,Thank you for the lovely review.It was a pleasure to assist you.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotWe just bought a house through the…
We just bought a house through the Moretón in marsh office. All the estate agents were super helpful and transparent. Really enjoyed working with them. Would highly recommend.
William · 14 May 2024
Agent replied · 27 October 2024
Thanks for the review Will, I am delighted that you had good experience with us. Best wishes with the new home. Leigh and the rest of the team
★★★★★ 5/5
TrustpilotGreat service from Knight Frank for my…
Great service from Knight Frank for my apartment in Wapping. Extremely diligent and superb recent attention from Grace Neal, amazing communication
Nick · 12 September 2024
Agent replied · 27 October 2024
Thank you so much for your lovely words of appreciation Nick!I am very glad we could get this resolved for you.Don’t hesitate to reach out should you need anything further from myself or other Knight Frank services.I hope you have a great weekend.All the best,Grace
★★★★★ 5/5
TrustpilotDan from Renewals
Dan from Renewals handled our renewal very well. He was pro-active , responsive a good listener and always polite .
Un · 28 September 2024
Agent replied · 27 October 2024
Thank you for your kind words, it was a pleasure assisting you.Kind regards,Dan
★★★★★ 5/5
TrustpilotGreat Experience
Excellent service from Louna Del Barrio and Oliver Hepplewhite, professional, attentive, and made the entire process smooth and hassle-free!
LZ · 25 October 2024
Agent replied · 27 October 2024
Dear Mr Liu,It was a pleasure helping you with the rental of your property. We hope to work with you again soon.Best wishes,Oliver and Louna
★★★★★ 5/5
TrustpilotThanks a million Ellie
The whole team was exceptionally helpful and supportive. Can't recommend them enough.Very high level of professionalism and outstanding communication.
Amir · 7 October 2024
Agent replied · 27 October 2024
Thank you so much for leaving a review, Amir. It is great to receive this feedback and I am pleased we could help you find a property to rent.ThanksEllie
★★★★★ 5/5
TrustpilotGreat Estate Agent
Adam and Maisy have been amazing. The sale was seamless with great communication throughout the process. I strongly recommend them if selling in the Ashtead area .
JO · 22 May 2024
Agent replied · 27 October 2024
Thank you for your kind review, it has been a pleasure working with you. All the best,Maisie and Adam
★★★★★ 5/5
TrustpilotTom Watts “AMAZING” estate agent
Tom Watts “AMAZING” estate agent, can’t thank him enough deal done in 3 weeks, upfront, honest, efficient not normal words you say about estate agents but true, enlightening experience
Christine · 12 April 2024
Agent replied · 27 October 2024
It was delightful working with you Christine, I hope Ellie enjoys her new home. Many thanks Tom
★★★★★ 5/5
TrustpilotI highly recommend Knight Frank to all…
I highly recommend Knight Frank to all my friends. They are honest and so professional. It is the third year that I get service from them. Believe me, they are amazing and trustable. I'm going to have my first mortgage with them as soon as possible.
· 19 December 2024
★★★★★ 5/5
TrustpilotMy experience with Henry Nwokejiobi
My experience with Henry Nwokejiobi, my property manager, has been great. He has been very responsive and handled all of my requests with speed and kindness.
MJ · 7 June 2024
Agent replied · 27 October 2024
Thank you very much Min Jo Lee for your words of appreciation. I will do all I can, to make sure I deliver the best customer service, without fail. Thank you once again.
★★★★★ 5/5
TrustpilotVinnie from Renewals
Vinnie from the Renewals team was helpful, courteous, and prompt. I missed an earlier email, but he was on the ball to gently remind me to review the matter. He was professional and thorough in his dealings.
AA · 17 April 2025
★★★★★ 5/5
TrustpilotThanks a lot for helping me to find a…
Thanks a lot for helping me to find a house of my dreams! Your agents are top of the top))
Michael · 13 September 2024
Agent replied · 27 October 2024
Thank you Michael for your kind words. We are so pleased the team were able to assist you in finding the perfect home. Knight Frank
★★★★★ 5/5
TrustpilotI am really happy with Brigette from…
I am really happy with Brigette from Renewals. She was prompt, professional, and highly experienced. Thanks a lot. Will recommend her to my friends!
Nina · 4 July 2024
Agent replied · 27 October 2024
Hi NinaThank you for your review and it was lovely my pleasure assisting with your lease renewal. I am glad we concluded it swiftly. Kind regardsBrigette
★★★★★ 5/5
TrustpilotGreat Working with Jocelyn Wang
I work with Jocelyn Wang. She's responsive, smart, and handles all of my requests efficiently. It's great having her manage my properties.
Nicole · 8 August 2024
Agent replied · 27 October 2024
Thank you very much for your kind words, Nicole. I will continue to provide you with the same standard of service. If you have any question, please do not hesitate to reach out.
★★★★★ 5/5
TrustpilotSmooth, hassle free
Smooth, hassle free and well executed renewal process on our lease, led by Dan from Renewals. Can't ask for more than that!
James · 7 August 2024
Agent replied · 27 October 2024
Thank you so much for your thoughts; it was a pleasure to work with you and Emma. I hope you enjoy the rest of your time in the property and are able to go on some more fabulous trips!
★★★★★ 5/5
TrustpilotWe feel so privileged to have Josh as…
We feel so privileged to have Josh as our property manager. He is always responsive, result-oriented and efficient. He has been instrumental in solving every little problem we faced.
Yarkin · 28 March 2024
Agent replied · 27 October 2024
Thank you Yarkin, I am very glad to have resolved any challenges you have faced effectively and promptly. As always, we are here to provide the help and support needed when it is needed. Best wishes, Josh
★★★★★ 5/5
GoogleGreat experience start to finished, really smooth - the agent Laura did and excellent job dealing with any questions and queries, and was a real help on moving day!
Phil · 27 March 2024
Agent replied · 23 October 2024
Thank you Phil, it was a pleasure working with you and your family and assisting you on the day of move-in. Laura
★★★★★ 5/5
TrustpilotCharlotte Maclean - Outstanding Customer Service
Charlotte been managing our high end apartment and been advising with all aspects of property management. Excellent Customer service. Highly recommend.
Selvi · 18 August 2024
Agent replied · 27 October 2024
Thank you so much for your kind words. Its has been a pleasure working with you. Please don’t hesitate to contact me should you require anything else. Kind regards Charlotte
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