Every review we hold for the Merton office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleMs. Crocker Head of Lettings is not to be trusted her dubious nature when and lack of detail when presenting tenants is questionable. Trying to force clients to accept tenants without full references, sharp sales practices are a worry for this agency.
Celeste · 25 October 2023
Agent replied · 24 October 2024
Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleMs. Crocker Head of Lettings is not to be trusted her dubious nature when and lack of detail when presenting tenants is questionable. Trying to force clients to accept tenants without full references, sharp sales practices are a worry for this agency.
C.I · 10 October 2023
Agent replied · 10 October 2026
Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GooglePeter Woods was great with communication between us as buyers and the vendors, as well as chasing solicitors. This helped to facilitate the exchange of contracts.
Simon · 25 August 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave us this amazing 5* review Simon. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust exchanged for a residential purchase in Wimbledon with Peter, in this office. Extremely competent and professional. what I found really head and shoulders above the rest is the willingness to listen and problem solve to get to an agreement - which is ultimately what builds the trust required to close the deal. As opposed to average agents simply repeating the same lines. Would recommend to buyers and sellers
Luke · 25 August 2024
Agent replied · 24 October 2024
Thank you for your brilliant 5* review and thank you for your recommendation Luke. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleNatalie Wilson was a fantastic help when I was seeking Lettings advise on my property that I rent through another agent.
She spent time explaining everything to me and has a result of her professionalism and knowledge I will be now using John D Wood going forward. Thank you Ms Wilson and I look forward to our working relationship.
John · 25 October 2020
Agent replied · 24 October 2024
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
★★★★★ 5/5
GoogleI dealt with Ella Harwood at Wimbledon branch of JDW to find short term rented accommodation. Ella was super responsive, courteous and very helpful and found a great flat for us. She helped close out at great speed and kept me informed throughout the process. Thank you Ella for all your support! Salman
Salman · 10 October 2021
Agent replied · 24 October 2024
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleWe worked with Adrian at John D Wood in the Wimbledon branch to find our house in Southfields. The level of service we got was brilliant and was far superior than other estate agencies. Adrian helped us achieve a quick purchase and continue to help us after the sale went through. I would highly recommend Adrian and John D Wood!
Charlie · 26 October 2019
Agent replied · 24 October 2024
Really great to read another 5* review for our John D Wood & Co branch. Thank you so much for the recommendation. Your comments will be passed on to the team. Kind regards, Lucy.
★★★★★ 5/5
GoogleCan't thank Natalie in Lettings enough for all her help. She's knowledgable, fair and professional, and was so supportive when we had a dispute with our landlord over our deposit. She is an absolute star! Thanks also to Monika and Harry for being so helpful throughout. 5*PositiveResponsiveness, Quality, Professionalism
Sally · 25 October 2021
Agent replied · 24 October 2024
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleGreat friendly service and also very effective - a tenant was found by Kim for my flat within a week! Cannot recommend enough. Many thanks, Jackie
Jackie · 22 September 2025
Agent replied · 8 October 2025
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleJust exchanged for a residential purchase in Wimbledon with Peter, in this office. Extremely competent and professional. what I found really head and shoulders above the rest is the willingness to listen and problem solve to get to an …
L · 16 April 2025
Agent replied · 16 April 2026
Thank you for your brilliant 5* review and thank you for your recommendation Luke. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe team are very professional and proactive. They were able to let the property to quality corporate tenants at reasonable terms, and were helpful throughout sorting things. Morgan was a delight to work with and we will definitely use them again in future.
Wissam · 10 October 2021
Agent replied · 24 October 2024
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am very grateful to Adrian for selling my flat for me, he worked
extremely hard and acted very quickly and efficiently, when any
difficulties arose, even answering em's out of hours ! Thank you to
Adrian, not forgetting Warren for his help and advice, a very friendly
professional team.
Deborah · 26 October 2019
Agent replied · 24 October 2024
Wonderful to read Deborah that you had a fantastic experience with our local team John D Wood & Co and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Lucy.
★★★★★ 5/5
GoogleI can't speak highly enough of Warren, Peter, and their outstanding team. Throughout our buying and selling process, they provided invaluable support and expertise every step of the way. Their depth of knowledge, professionalism, promptness, and patience are impressive. I definitely recommend their services to anyone in need of real estate assistance.
G · 10 October 2024
Agent replied · 24 October 2024
Hi G U, thank you for taking the time to share your experience and for your wonderful review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWhile dealing with a few estate agencies simultaneously it was clear who's at the forefront.
Morgan was very professional, organised and controlled the whole process while showing strong communication skills, not to mention results. The flat was rented.
Keep up with great work 👍🏻
Arturs · 25 October 2020
Agent replied · 24 October 2024
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleMorgan is a true professional. She is not only prompt, organised, excellent at following up and highly responsive, she was a real pleasure to deal with. Morgan is without a doubt an asset to John D Wood & Co.
Matthew · 10 October 2021
Agent replied · 24 October 2024
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleAmanda and the team did a great job in finding us new tenants quickly - they gave us an accurate expectation of what rent could be achieved and delivered on that - thanks ! and their management service has been excellent as well.
Matt · 25 October 2020
Agent replied · 24 October 2024
Thank you for your wonderful 5* review! It is always great to read such positive comments about our dedicated local team. Best wishes, Scott
★★★★★ 5/5
GoogleOne of the best teams of Protima , Harry and Ashlee. Very transparent , best offers and a balanced view in tenants and homeowner . They even resolved the issues by getting sales and management teams together . Protima , even though was a sales person , helped us throughout our letting period . My experience was much better with this boutique compared to Big Brands.
Saurabh · 10 October 2023
Agent replied · 24 October 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCompleted on a sale of property with Peter from John D Wood team. We found him to be extremely helpful and responsive and professional. He was willing to find solutions and drive process forward which ultimately resulted in a smooth and quick process from offer to completion, would highly recommend!
Tayyibah · 25 August 2024
Agent replied · 24 October 2024
Thank you Tayyibah for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently rented a property through the Wimbledon branch - I worked with Jonathon and Olivia, who within just 4 days of us finding a property we were interested in online, they got us in to see it, helped us with our offer letter, contacted the landlord and had the place taken off the market! Then within another 2 days had all the references and paperwork completed and ready.
All with easy communication and quick response times.
We have since been back into the property again to collect some measurements etc. and Jonathon came with a tape measure to help me out!
I would highly recommend and would certainly work with these guys again!
Ross · 27 October 2015
★★★★★ 4/5
GoogleI recently let a studio flat through John D Wood & Co, specifically Jonathon Manto who not only showed me the property and answered all my questions during the leasing process but also made himself available after the lease was signed. On the admin side Katie Glencross was patient and incredibly obliging when dealing with a first time foreigner lessee. It was a much smoother process than I could have ever imagined. I would highly recommend the team at John D Wood & Co Wimbledon.
Ashley · 27 October 2014
★★★★★ 5/5
GoogleMy search mission started back in July 2013 with (Andrew Packer) @ John D Wood. and it was concluded around October again with Andy Packer @John.D.Wood.
I found nothing but professionalism & genuine desire to help all the way , very patient ( I was very demanding tenant).
Excellent job by Andy and team during the negotiating , very flexible and honest.
I truly respect the effort made.
Also I should note something about the maintenance team , they are great
I have few issues when I checked within days everything was fixed and I'm happy ever after
I have been in the property now for about 5 months and I'm really happy and look forward to extend my time here for another year or even more as business permits.
Andy and team @ John D Wood
Many Thanks
Anis
ANIS · 27 October 2014
★★★★★ 5/5
GoogleWe worked with Andy Packer while looking for a suitable home for our family. it was a delight, very professional, reliable, extremely helpful and was constantly in touch. Overall was an amazing experience, we got a good house, the price was right. Looking for a house in London or relocating to the UK, John D Wood is the place to go, I bet they got a lot of Andy's who will sort you out. And YES i'll use John D Wood again and recommend them my family and friends.
Big shout out to ANDY!!!
Bola · 27 October 2014
★★★★★ 1/5
GoogleThey have a fully incompetent agent called Bertie who failed n every level and as a result I lost a dream property.
I’ve never found anything close to it ever since and suffering in silence.
Instead of supporting me they blocked me after I complained and never made an effort to help.
Michail · 27 May 2024
Agent replied · 24 October 2024
Hello Michail Malandrakis, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHaving used many agents in the past I have to say Scott has been one of the most helpful. Fast in replying to emails, extremely polite, professional and nothing was too much trouble. Thank you!
Rosie · 25 October 2020
Agent replied · 24 October 2024
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
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