Every review we hold for the Merton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently completed the purchase of our new home. I was very impressed by how Peter Woods handled the entire process, from initial viewing through to completion. Peter was responsive and easily contactable, even from before we had made an offer. We arranged multiple visits between offer acceptance up to exchange of contracts (builders, architects), and Peter was always accommodating. As a buyer, it was extremely helpful to have Peter's guidance, keeping things on track yet not placing undue pressure on either us or the seller. I highly recommend to buyers or sellers.
Alasdair · 10 December 2025
Agent replied · 24 December 2025
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe sought five quotations for the sale of our house, chose John D Wood in Wimbledon and did not regret it. Peter Woods managed the process and was patient, available, knowledgeable and reassuring, acting in our interests not self-interest (as has been our experience with another agency that claims to dominate in Merton Park). Peter seemed to establish a relationship of trust with the buyers and was just what you would hope for in an agent.
Mark · 16 February 2026
Agent replied · 16 April 2026
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GooglePeter Woods is your man. Helped us massively purchase the house we wanted & couldn’t have done it without him
Zain · 9 April 2026
Agent replied · 16 April 2026
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleExtremely poor experience with this estate agent, specifically Xander, who was dealing with the purchase of a property. Decision-changing information about the property’s immediate surrounding area was not disclosed early on in the purchase, which we later found out was well known within the Wimbledon circuit and was publicly available (unbeknown to us at the time). This information was going to emerge from solicitor searches, and ultimately meant we decided to pull out of the sale leading to wasting time and money (6+ weeks, thousands of pounds).
I highly recommend avoiding buying a property from this agent based on the selected information shared, poor communication and handling of the parties involved (no acknowledgement of the situation or apology was ever provided).
Natasha · 24 November 2025
Agent replied · 24 December 2025
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk
Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GooglePeter managed the sale of our property during a particularly challenging time in the 2023 housing market. We found him and the JDW team to be very professional, personable and efficient - always responding quickly to our questions and following up promptly when chasing other parties. We lost our initial buyers at one point due to change in their situation, and within days Peter had worked hard to schedule a series of new viewings and managed to secure another buyer. There is no doubt that the speed with which he reacted, additionally liaising with our seller’s estate agent, helped us to avoid losing the property we had offered on. During the early part of our journey Peter even paced the streets of our target area looking for potential properties for us.
I recommend JDW to anyone looking to sell property in Wimbledon - we really felt we were the focus of their efforts and it was an absolute pleasure to have Peter on our side. Many thanks!
Ben · 29 December 2023
Agent replied · 24 October 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you to Kim for her incredible help and kindness in getting me into my new flat despite unforeseen challenges. She made the process of moving less stressful and was a pleasure to work with!
Marika · 18 September 2025
Agent replied · 8 October 2025
Thank you for your thoughtful 5* review Marika! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleJohnDWood are very professional and have managed our short let well. Kim has been really helpful in finding excellent tenants and handling the process for us. Thank you
Oliver · 24 November 2025
Agent replied · 24 December 2025
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI had the most impressive service from John D Wood. It was first class. I was kept informed of every viewing and all their comments, so I knew exactly what was going on at any time. Mostly I dealt with Peter who couldn’t have been more clear and helpful. I’ve bought and sold several properties in my time and I’ve never had this level of service from any other agent. I can thoroughly recommend John D Wood.
Cheryl · 25 October 2023
Agent replied · 24 October 2024
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDan Fabregas is one of the best estate agents I have worked with in the last 5 weeks. He is highly competent at his job (and understands the Wimbledon area well because of his upbringing) and takes the time, care and consideration to make …
Simmolil · 16 April 2025
Agent replied · 24 October 2024
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery professional, reliable. Kim was very supportive & reassuring regarding my flat rental. I didn't in the end go down that route, but will definitely be back to rent or sell through them in the future.
Belinda · 11 July 2025
Agent replied · 9 August 2025
Hello Belinda,
Thank you for your wonderful 5* review! We're delighted to hear that Kim was able to provide you with the support and reassurance you needed. We look forward to assisting you with your rental or sale in the future.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleMy wife and I have had quite a pleasant experience with John D Wood & Co over the past week. We have been searching for our first time purchase for a little while now and so we have dealt with a variety of agents from a number of different estate agencies.
Xander from John D Wood has particularly stood out from amongst others by going the extra mile in getting to understand our situation inside and out. He is both personable and relatable, as he has lived experiences similar to those of our own. We did not feel pushed into making decisions that we weren’t comfortable with. Xander handled any concerns we had with a solution-focussed approach respective of our needs, which felt truly genuine.
Although we decided not to pursue our first purchase with this company, we will certainly remember the sincerity and professionalism that was shown to us from the team at John D Wood & Co when it comes to any future purchases.
Jamie · 10 July 2025
Agent replied · 8 October 2025
Hello Jamie,
Thank you so much for your wonderful 5* review! We're delighted to hear that Xander made such a positive impression on you and your wife during your search for a first-time purchase. It's great to know that his genuine and solution-focused approach resonated with you. We look forward to assisting you with any future property needs.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleJohn D. Wood Wimbledon has been looking after my property for over 20 years. A very professional firm. Their lettings head, Alexandra Crocker, is particularly able and helpful. She is always cheerful, efficient, and excellent in service; …
Edmund · 16 April 2025
Agent replied · 24 October 2024
Thank you Edmund for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had to find a let in a very short space of time as our builders wanted to start 2 weeks early. Emily was our contact at John D Wood and she was exceptional. Once we had found a suitable place she worked efficiently and tirelessly to get us in. Turn around was about a week, and despite a fair amount of paper work and checks we were able to move in before renovation on our house began. I would highly recommend John D Wood if you are looking for a short let. All the staff were extremely helpful.
Susanna · 25 October 2022
Agent replied · 24 October 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHaving decided it was time to sell the old family home which was had been rented out, we are so glad we chose John D Wood. From the outset, Warren and Adrian managed the process professionally and sensitively, identifying genuine buyers and securing two offers from just three viewings. Even though the Covid lockdown disrupted the whole process, Warren made it stress free, thanks to his experience, skilful management and excellent communication. I would thoroughly recommend JDW to anyone looking to sell.PositiveResponsiveness, Quality, Professionalism, Value
Vanessa · 25 October 2021
Agent replied · 24 October 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
★★★★★ 5/5
GoogleAlexandra helped me secure a short let accommodation, and she has been absolutely wonderful throughout the process. The schedule was quite tight because I wanted to move in within a few days of signing an agreement, but Alexandra made it happen by staying on top of things. She would be checking emails and following up even outside the work hours.
She was also very honest in her dealing. I could feel she genuinely cared about both me and the landlord.
Highly recommended!PositiveProfessionalism
Elli · 25 October 2021
Agent replied · 24 October 2024
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GooglePeter was a calm reassuring presence throughout an extended transaction in a difficult housing market. Viewings were efficiently organised and regular informative updates provided. Peter was proactive and persistent in keeping things moving along to a successful conclusion with his personable and diplomatic approach. We were very happy with the service provided
Cathy · 11 December 2023
Agent replied · 24 October 2024
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have just sold our house through John D Wood in Wimbledon and can wholeheartedly recommend them. They have offered a thoroughly brilliant and competitively priced service from start to finish that we literally cannot fault. We worked with the whole sales team as they took great care to ensure everyone was familiar with the property. For us, Warren Appleton has been the true star professional as he skilfully led and ultimately secured the sale of our house in a tricky market. In all our dealings with him he has been scrupulously fair, diplomatic, supportive, generous with his time and always a real pleasure to deal with from the big things to the fine details. We had initially listed the house with a local agent and can safely say there is literally no comparison between that experience and the truly fabulous service from John D Wood Wimbledon. Highly recommended.
Charlotte · 26 October 2019
Agent replied · 24 October 2024
Thank you for your 5* review and kind words! It is great to see that you are happy with the service provided by our local team and as such, I will of course make sure your feedback is passed onward to them. Kind regards, Scott.
★★★★★ 5/5
GoogleHarry Crookenden has been my property manager for the past couple of years. During this period he has provided me with an outstanding level of service. Words that come to mind are promptness, diligence, professionalism and dedication to doing his job well. All this delivered with a very cheerful, optimistic and confident manner.
I appreciate excellent service and Harry has certainly provided me with this.
David Nelson
WimbledonPositiveResponsiveness, Quality, Professionalism
David · 25 October 2020
Agent replied · 24 October 2024
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleMe and my partner was looking for a property to rent in the Wimbledon area and Natalie the manager from lettings was very helpful and friendly towards our needs and wants. Thank you so much Natalie for assisting us in our search for a property and being so patient and understanding.
Would definitely recommend this estate agent and Natalie for anyone looking to rent I’m the Wimbledon area.
Nigel · 25 October 2020
Agent replied · 24 October 2024
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
★★★★★ 5/5
GooglePeter assisted us in finding our home. He was fair and we felt he genuinely had both the vendor & buyers interests at heart. He was efficient, pragmatic, honest and very calm in the emotional circumstances that house buying generally is - for both sides. Thank you Peter - we are thankful for your professionalism!
Teresa · 25 October 2022
Agent replied · 24 October 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMorgan @ John D Wood in Wimbledon Village was really great in expediating the release of keys and welcome us at our 3-month corporate let during COVID. At short notice, with intermediaries between us and Morgan, who were necessary for my company but who slowed the process down, she intervened to manage the noise and get us into the property. Thanks Morgan & JD Wood team.PositiveResponsiveness, Professionalism
Christopher · 25 October 2020
Agent replied · 24 October 2024
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
★★★★★ 1/5
GoogleMs. Crocker Head of Lettings is not to be trusted her dubious nature when and lack of detail when presenting tenants is questionable. Trying to force clients to accept tenants without full references, sharp sales practices are a worry for this agency.
Celeste · 25 October 2023
Agent replied · 24 October 2024
Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GooglePeter Woods was great with communication between us as buyers and the vendors, as well as chasing solicitors. This helped to facilitate the exchange of contracts.
Simon · 25 August 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave us this amazing 5* review Simon. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust exchanged for a residential purchase in Wimbledon with Peter, in this office. Extremely competent and professional. what I found really head and shoulders above the rest is the willingness to listen and problem solve to get to an agreement - which is ultimately what builds the trust required to close the deal. As opposed to average agents simply repeating the same lines. Would recommend to buyers and sellers
Luke · 25 August 2024
Agent replied · 24 October 2024
Thank you for your brilliant 5* review and thank you for your recommendation Luke. Best wishes, Lucy, Customer Relations.
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