Trusted Agent profile · Merton

Hamptons Wimbledon Sales reviews in Merton

4.3

★★★★★ Great

1,571 reviews across 2 platforms

Hampton House High Street, London, SW19 5BA, Merton, SW19 5BA

Part of Hamptons, see every office.

Hamptons's office in Merton, at Hampton House High Street, is rated 4.3 out of 5 across 1,571 reviews on two platforms, including 157 Google reviews rated 4.8.

Google logo

4.8 / 5

157

Reviews on Google

This office

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1,414

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Merton office, from every platform, shown as written. First names only.

5/5

Google

Great experience with Hamptons! Jessica helped us with our recent search and I cannot recommend her highly enough! She is patient, professional, highly personable and an outstanding communicator. We so appreciate the genuine care and support that Jessica offered during our search. Thank you so much Jess!

Kate · 11 October 2024

Agent replied · 23 October 2024

Thank you for your review Kate. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

1/5

Trustpilot

Let down by Hamptons fully managed service

We let our Victorian period house for five years while we lived in the USA through Hamptons fully managed service. Over that period various work were carried out that we approved but obviously which we could not manage. Hamptons assured us they had access and relationships with good quality trades people. We came back to find stone mullions drilled through. Holes made by plumbers left exposed. Cement used instead of grouting. White pipework placed over the outside of the house. Totally different fittings used in bathrooms. The house was beautiful when we left and we returned to find it heading towards a 1960's student house. We paid Hamptons to periodically review in addition to the 11% they took. The company they contracted to was CCP Maintenance. DO NOT LET THEM IN YOUR HOME. I would suggest also finding a letting agency that actually cares about the house and not just the income.

Dominic · 23 May 2022

Agent replied · 26 October 2024

Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.

5/5

Google

Jess from the team at Hamptons is a breath of fresh air - Jess really listened to what we were looking for and went above and beyond to help find us a perfect place. Best experience in the real estate market that we have had yet!

Angela · 11 October 2024

Agent replied · 23 October 2024

Thank you for your wonderful review Angela. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!

5/5

Trustpilot

We have been using the Harpenden branch…

We have been using the Harpenden branch of Hamptons for several years, and I have always been impressed by the consistently high level of service they provide.

Chris · 2 August 2026

Agent replied · 24 September 2026

Thank you for taking the time to leave such a wonderful review and for your continued trust in the Harpenden team over the years. We are delighted to hear that you have consistently received a high level of service and that your experience with Hamptons has been both straightforward and stress-free. Providing professional, knowledgeable and reliable support is something we pride ourselves on, so it is fantastic to know that this has been reflected in your dealings with the branch. It is especially rewarding to hear your recognition of Daniel, Sally and Ameesha. Your comments about their professionalism, clear communication and willingness to go above and beyond will mean a great deal to them. I will ensure that your kind words are shared with them and their manager. Thank you once again for your recommendation and for taking the time to acknowledge the team's efforts. We truly value your loyalty and look forward to continuing to support you for many years to come.

5/5

Google

I had a wonderfully positive experience with Hamptons. Tara recently helped me secure a property and was incredibly supportive, patient and understanding. Her communication is exceptional, she’s incredibly professional and a complete joy to deal with. I felt valued and supported throughout the process and can’t recommend Hamptons enough. A note of thanks also to Jessica, whose service again was exceptional. Thank you.

Jonathan · 11 October 2025

Agent replied · 23 October 2024

Thank you for taking the time to leave us a review Jonathan. We are so pleased to know that the team provided you with a high level of service!

5/5

Google

Hamptons in Wimbledon Village has recently completed the fourth tenancy of my property over the last few years and once again have delivered not only a great tenant at a very strong rental figure, but also fantastic support, advice and communication. Fenella, Jessica, Alison and the rest of the team are great people to deal with an offer a superb service for landlords.

M · 11 October 2025

Agent replied · 8 October 2025

We are thrilled to have consistently exceeded your expectations with our service at Hamptons in Wimbledon Village. Our team takes pride in finding great tenants and providing excellent support and communication for our landlords. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

Perfection

Quick, efficient, responsive, and respectful. Best service one could ask for… Appreciated the work, Danish Ashraf.

Can · 8 October 2026

Agent replied · 10 October 2026

Thank you for your fantastic review. A special thank you for recognising Danish. We know he will be pleased to hear that his efforts made such a positive impression and helped ensure your experience was a great one. We really appreciate you taking the time to share your feedback, and thank you for choosing Hamptons. We wish you all the very best and look forward to assisting you again in the future.

1/5

Trustpilot

Very Poor Experience

We were looking to rent a property (£4000-£5000 pm). We arranged several viewings. The first 4 were conducted by a man from one office. He was very affable. The next 2 were conducted by a girl from a different office. We decided we wanted to proceed with one and we put in a definite and precise offer. We emailed the girl on Friday, clearly stating our position. She responded asking if we were happy to confirm the asking price, which we agreed to. I also confirmed that we were offering a long term let (3+years) and also a holding deposit that was non-fundable in the event that the sale did not complete. That was Friday early afternoon. We heard nothing back and by Tuesday Mid morning I phoned to ask if the landlord had responded. Yes, she said, although she hadn't bothered to tell us! She said the landlord had accepted our offer, but wanted to continue marketing the property until we had exchanged contracts. I asked whether she had advised him of our offer for a non-returnable deposit. No, she hadn't read our email properly! She is clearly on a different planet and speaks a different language! I asked her to go back and tell the landlord clearly what we had offered. She came back saying that he accepted our offer but would continue marketing the property in the meantime. We cannot affor to end up without somewhere to live, so I have told them to advise their client that we withdraw completley. His loss, not ours. I'm sure the outcome would have been different if we hasd been dealing with someone who knew what they were doing and had bothered to digest and understand our communications. Not impressed at all!

Mark · 6 August 2024

1/5

Trustpilot

Holding on to our deposit money…

Holding on to our deposit money illegally. Have waited 25 days and counting for our money to come back. Spoke to branch manager in Clapham (Andrew) he seems like a nice guy but blaming it on not being able to get hold of the landlord?? How is this fair? What a shambles! Have rented from 3 other letting agents and they always gave us our money back on time. We were great tenants for 2 years, always paid rent on time and gave the property back in great condition!

Jack · 29 December 2021

Agent replied · 26 October 2024

Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.

5/5

Google

I had a fantastic experience with a short let property working with Jessica at Hamptons in Wimbledon! Jessica was kind, pro-active, and professional in supporting me with the short let process. I would have no hesitation in using Hamptons again in the future.

Nicola · 11 October 2024

Agent replied · 23 October 2024

Thank you for your review Nicola. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

5/5

Google

Hamptons, and in particular John and Kasper, proved to be excellent estate agents in dealing with us as buyers. They were at all times professional, patient and helpful in guiding us through the process from offer to completion and they have our thanks.

Simon · 11 October 2024

Agent replied · 23 October 2024

Hi there Simon, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.

5/5

Google

We rented through Hamptons Wimbledon 3.5 years ago and they were a superb team. We recently had to go to them again when we decided to downsize and they went above and beyond to help us secure something. They are a fabulous team, highly professional and diligent all nicely wrapped up in positivity! They made house hunting such a good experience.

Dami · 11 October 2025

Agent replied · 10 December 2024

Thank you for taking the time to leave us a review Dami. We are so pleased to know that the team provided you with a high level of service!

5/5

Google

Hamptons has managed my rented property for the past two years and recently arranged new tenants. The process was very difficult due to a combination of circumstances outside our control. The Hamptons team was incredibly helpful and proactive in managing the process to a successful conclusion, frequently going above and beyond their usual responsibilities. Tara in particular was a tremendous help.

Robin · 11 October 2025

Agent replied · 9 August 2025

Thank you for your kind words! We are so glad to hear that our team was able to successfully navigate the difficult circumstances and find new tenants for your property. We truly appreciate your business and Tara will be thrilled to hear your praise. Thank you for choosing Hamptons as your property management company! Kind regards, Lucy Mawer, Customer Feedback and Support Team

5/5

Google

We’ve had a fantastic experience with Hamptons when letting a property. A special thank you to Jessica, and Dimitra, who went above and beyond to make everything smooth and stress-free.

Nikrooz · 24 March 2025

Agent replied · 8 October 2025

Thank you for your kind words! We take great pride in providing smooth and stress-free property rentals. It was our pleasure to have helped you, and we wish you all the best in your new home. Cheers to a great partnership! Kind regards, Lucy, Hamptons Customer Care.

4/5

Trustpilot

Leave it to Saima.

Leave it to Saima.For several years, we have been renting our property while living overseas. For the past year, Saima has been in charge of management. She is capable of handling any issues that arise, and I trust her fully to work in our best interests while keeping our tenants happy. She keeps us informed about the arising issues and reports back diligently, minimising unnecessary contact, which I appreciate. She manages the load well, and I would recommend her service.

Bridie · 14 June 2024

5/5

Trustpilot

Rental management

Hamptons have been managing my properly for years now and I’ve always had a good experience with them. They take care of everything very professionally and I’m always well informed about anything that needs my attention. I mostly liaise with Constance and she in particular has been great to deal with. Always very friendly and prompt to reply to questions. She’s definitely made my life easier in terms of my property. I’d definitely recommend.

Mark · 11 March 2026

5/5

Trustpilot

Hamptons Property Management

I have been using Hamptons, St. Albans for short term lets for over 4 years and the whole team have been absolutely brilliant. I am particularly impressed with David Whiting the property manager. He has been very responsive, professional and friendly in dealing with any of the issues at the property. He seems to have a great team of reliable and friendly contractors on call that fix all the problems quickly and professionally.

Paul · 16 March 2026

5/5

Google

Had a very positive experience with the sale of my parents' flat. A shout out to John, Kasper, Richard and Cherry. Price setting, marketing, and finding the right buyer match for the flat were handled smoothly and effectively. Thank you!

Olivier · 11 October 2024

Agent replied · 23 October 2024

Thank you for your review Olivier. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

5/5

Trustpilot

Danish Ashraf - Property Manager

Danish Ashraf is very helpful when I need things sorted as a Property Manager. He is also very friendly and assuring when getting things done.

HARRISON · 13 March 2026

5/5

Trustpilot

Quality service with a smile - Rickmansworth Hamptons

From professional estate agents to uber effective property management I highly recommend Hamptons international Rickmansworth branch. No matter whom you speak to in the office, you are always welcomed with kindness and understanding. A special shout out to property manager Melissa who's maintenance problem-solving is lightning quick. It's also a credit to the agency that all tradespeople they use are polite, professional, trustworthy and always provide top-notch service.I feel confident that when issues occur, they will be taken care of removing all stress from myself as a tenant. Thank you Rickmansworth Hamptons

Jasmine · 28 April 2021

Agent replied · 26 October 2024

Thank you for your feedback about our team in Rickmansworth and in particular Melissa, we are delighted to hear you had such a good experience and look forward to making the team aware of your review.

1/5

Trustpilot

Danger to all solo women

Danger to all solo women. Sexually harass you take pictures of you in your room. Unprofessional and blame the client banning them worldwide with their lies. Give you food tell you it's not hot which burns your mouth. Ashford kent.

Sue · 17 March 2026

Agent replied · 21 March 2026

Thank you for taking the time to leave a review. Customer service is extremely important to us, so we’re naturally disappointed to read your feedback. However, it appears your review may have been intended for a hotel chain, which we are not. We are an estate agency and do not have any branches in Ashford, Kent If your experience does relate to Hamptons estate agency, we would appreciate the opportunity to look into your concerns further. Please feel free to contact us at customercare@hamptons.co.uk with your details so we can investigate Thank you again

5/5

Trustpilot

Great Property Management

As a tenant of Hamptons, I wanted to say a huge thank you to Nicole Drackett our property manager, who has made renting so much easier throughout my two years in the property. She has always been on hand to assist and been very understanding when faced with several issues at once in the property. Most issues were solved promptly and communication was excellent throughout. Can’t thank her enough! I’d also like to mention Caroline Ryan, the Lettings manager, and Laura Donati in renewals, for their exceptional service when initially renting the property and during my vacation of the property. Making it as stress-free as possible, in a difficult & busy rental market!

Francesca · 17 May 2024

2/5

Trustpilot

Disappointing with limited recommendation

I am disappointed with Hamptons and their property management service. The initial lettings period, and the relationship built with Nadia was faultless. I was really impressed with their marketing and the speed in which they let the property. What lets them down is the last 2 years of management, including the tenancy renewal process handled by a different department. The renewal was brash, the communication was curt and rude. I felt rushed, and was pushed into a situation which wasn't explained to me with much truth. On reflection I really regret the way that was handled. Add that the to the disappointing management for the first year, it has left me wishing I had done things differently.I was moved to a different property manager after making some complaints, and when I renewed I was allowed to do this as part of the deal.Whilst Daniel is very likeable, I am however still not at ease with the situation. I feel that the communication is always slow, I am never kept up to speed and some of the issues in my property could have been dealt with much quicker, thus reducing the repair bill. I have had to be more involved than I would have expected too, which when paying the management fee is part of the reason for doing so.On reflection I would prefer to use a smaller more personal letting agent with more time and care towards their landlords. Would I be to renew I would remain with Hamptons for the marketing and tenant finding however I absolutely wouldn't recommend the managed service and feel quite strongly about this and my experience.

Morgan · 15 May 2024

5/5

Trustpilot

Great Experience

Very responsive and very helpful with any of my inquiries or requests. Especially working with Danish has been a pleasure.

Camillo · 16 April 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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