Trusted Agent profile · Merton

Hamptons Wimbledon Sales reviews in Merton

4.3

★★★★★ Great

1,571 reviews across 2 platforms

Hampton House High Street, London, SW19 5BA, Merton, SW19 5BA

Part of Hamptons, see every office.

Hamptons's office in Merton, at Hampton House High Street, is rated 4.3 out of 5 across 1,571 reviews on two platforms, including 157 Google reviews rated 4.8.

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4.8 / 5

157

Reviews on Google

This office

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1,414

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Merton office, from every platform, shown as written. First names only.

5/5

Google

Amazing experience with Tara at Hamptons who was incredibly helpful, responsive and really went the extra mile for us and facilitated an expedited move in. All of the staff at Hamptons were all so friendly and helpful including Jess and Dimitria who all made the experience enjoyable and friendly. The informative and user friendly contract, inventory check and complimentary services they offer far exceeds anything I have experienced renting before. Especially in comparison to other estate agents Hamptons service is exemplary and really is a cut above the rest. We are so happy in our new home and very grateful Hamptons were the ones to help us get there.

Emily · 11 October 2024

Agent replied · 23 October 2024

Thank you for your review Emily. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team.

5/5

Google

We have had such a great experience with Hamptons, particularly working with Jessica. She truly cares about clients and makes every effort to find the right property for you. She is fully invested in your property search and will go above and beyond to provide a great service. Highly recommend!

Jessica · 11 October 2025

Agent replied · 23 October 2024

Thank you for your wonderful review Jessica. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!

5/5

Trustpilot

April Kane property manager

I have had a very positive experience working with April Kane as our Property Manager.

Manuela · 22 July 2026

Agent replied · 24 September 2026

Thank you for taking the time to share your feedback. I am delighted to hear about your positive experience with April. It is wonderful to know that she has been professional, responsive and efficient throughout your tenancy, and that her communication and dedication to resolving issues promptly have made a positive difference. I will ensure that your comments are shared with April and her management team, as I am sure they will be pleased to receive such positive recognition of her efforts. Thank you again for your feedback.

5/5

Trustpilot

Tia Gooden - outstanding and professional service

Hamptons' team makes it a great and efficient company. Special and extra thanks to Tia Gooden. As a portfolio manager she always demonstrated perfect skills, excellent service and attention to every detail. The most unique quality is in managing to always find a proper balance between interests of all sides involved, leaving everybody happy. Tia Gooden is highly recommended as a fantastic professional. Personally this made the experience with Hamptons an easy and enjoyable one.

Konstantin · 22 March 2024

5/5

Trustpilot

We have been very impressed at how…

We have been very impressed at how professional the approach has been when needing things fixed through Lockdown. We have had a number of Property Managers since starting our tenancy, Melanie Hudson is by far the best! She is personable, professional and highly efficient! A massive thanks is required and she's a pleasure to deal with. After having some horrible experiences with lettings companies and property managers, it is a breath of fresh air. :)

Philippa · 12 June 2020

Agent replied · 26 October 2024

Thank you for leaving us a review, we are delighted to hear you had such a positive experience and look forward to sharing your feedback with Melanie and the team. Thank you again.

5/5

Trustpilot

Reliable, Professional, and willing to walk the extra mile.

Hamptons has helped us both in purchasing and managing our property. Their service is Professional. They are systematic, well structured and organized, yet accommodative and patient. They respond in good time and are always willing to be engaged with clients for other options to resolve problems. Willing to walk the extra mile to get results. Good management. We are deeply thankful to Victoria Beckett and her team of staff Grace, Anna, Molly and others who have all ably helped us to solve all our problems since 2021.

Harry · 23 November 2023

5/5

Trustpilot

Helpful estate agents that went the extra mile

We dealt with Sharon James at Hamptons when we rented a property last month - she came across honest and down to earth. She was always punctual and organised when sorting out everything we needed from viewings to getting all the referencing checks sorted. When one of our checks failed, she went the extra mile to sort it out for us and so luckily we still got the rental property, when it seemed at one point like it was going to fall through. I'd recommend working with Sharon again.

Clare · 21 November 2023

5/5

Trustpilot

A great match

We have just rented out our property through Hamptons Greenwich, for the fourth time. Despite marketing it in the slower winter months, we secured amazing tenants within weeks of it going live. Robert Stubbs was great at communicating information, providing helpful advice and even facilitating a meeting between ourselves and our potential tenants. Our property means a lot to us and he really understood how important it was to find the right fit. A huge thank you.

Nicola · 24 January 2024

1/5

Trustpilot

Dishonest

Why was i told by a Hamptons agent in West Hampstead that Countrywide has nothing to do with Hamptons when they are apart of the group and it states on the Hamptons site at the bottom of the page (Hamptons is a trading name of Countrywide Estate Agents Limited) Hamptons Estates Limited is an agent and subsidiary of Countrywide Estate Agents Limited and even have the same registered office. Why was i told a mistruth by your agent?

Thomas · 16 December 2023

5/5

Trustpilot

Danish Ashraf is a class act

Danish Ashraf has single handedly transformed my experience of Hamptons.

Mr · 2 August 2026

Agent replied · 24 September 2026

Thank you for taking the time to leave such a fantastic review. We are delighted to hear about the positive difference Danish has made to your experience with Hamptons. Your comments perfectly reflect the qualities we value most in our Property Managers, and it is wonderful to know that his proactive approach, professionalism and commitment have provided you with such confidence and reassurance. Managing challenging situations is never easy, and it is especially pleasing to hear that Danish remained calm, professional and solution-focused throughout while working to achieve the best possible outcome for all parties. We're also glad that his sense of humour helped make even the more difficult situations a little easier to navigate. Your feedback is greatly appreciated, and I will ensure that your kind words are shared with Danish and his management team. I know he will be thrilled to receive such high praise. Thank you once again for your continued trust in Hamptons. We look forward to supporting you for many years to come.

5/5

Trustpilot

An excellent company to rent a property with!

I’ve been renting a property with this firm since 2017 and recently having run into certain financial difficulties-this company negotiated a contract which would help me manage my finances and keep the landlord happy. The exemplary and very kind service was with Renewals Consultant Sara-Louise Wood. She took into account all sides of the negotiation and worked a suitable arrangement, very quickly, in order to remove any stress. I would definitely recommend renting with Hamptons, they are worth the money you pay, and although the three different contract renewal consultants I’ve dealt with were good, Sara-Louise has been the best. A great professional yet compassionate person.

T · 7 September 2023

5/5

Trustpilot

Friendly

Friendly, helpful and professional staff achieved a good result for us in difficult market conditions.

Allan · 26 June 2026

Agent replied · 24 September 2026

Thank you for taking the time to leave this review. We are delighted to hear that you found our team friendly, helpful and professional, and that we were able to achieve a good result for you despite the challenging market conditions. Your feedback is greatly appreciated. We wish you all the very best for the future and thank you for choosing Hamptons.

1/5

Trustpilot

Avoid like the plague

If you are considering hiring Hamptons to let and/or manage your property, I would strongly recommend you don't.

Noelia · 4 June 2026

Agent replied · 24 June 2026

Thank you for taking the time to leave your review. Providing a high standard of customer service is extremely important to us, so we are naturally disappointed to read about your experience. We take all feedback seriously and would welcome the opportunity to look into your concerns in more detail and address the points you have raised. Please contact us at customercare@hamptons.co.uk with your details so that we can investigate thoroughly and respond appropriately. Thank you again for bringing this to our attention.

5/5

Trustpilot

It was smooth process to buy a property from Farnham Hamptons

We just bought our home with the help of the wonderful Farnham Hamptons team and honestly, they were an absolutely helpful team, especially Riccardo Sapia, and Caroline Holley. They weren't just attentive, they were truly there for us, every step of the way. Surprisingly, they even seemed to know more about the process than our own solicitors did. From answering our endless questions to smoothing out every bump we encountered, they transformed what could've been a stressful journey into something straightforward. We couldn't be more grateful for their support and professionalism. Buying a home can be tough, but it was easy with Farnham Hamptons, Great thanks to Riccardo Sapia and Caroline Holley.

Ebru · 19 July 2023

5/5

Google

Great experience from beginning to end. Very professional and the communication was fantastic.. Javerna, Dimitra and the whole team were amazing . Thank you and loving my new place .

Moe · 16 February 2026

Agent replied · 16 April 2026

Thank you for your kind words! We are thrilled to hear about your positive experience with our team. We take great pride in providing professional service and excellent communication. Enjoy your new place! Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

We had a great experience with Richard and the rest of the Hamptons Wimbledon team for our sale and purchase in the area. Communication was clear and straightforward, and the team supported us throughout, taking a lot of the stress out of the process!

Jo · 11 October 2025

Agent replied · 29 December 2024

Hi Jo, we are delighted that you enlisted Hamptons Estate and Letting Agents Wimbledon and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!

5/5

Trustpilot

Excellent service received to date!

I have been with Hamptons for over a year now, great service for this beautiful one bedroom studio flat in the heart of Knightsbridge. You can hear all the noise from ground level even the chatter through the windows but the flat has been worth it. The residents are simply amazing. Since then Amy Goldstein has been very much on top of the management of the property. She replies promptly and will ensure if something requires to be fixed it will be escalated. Thus far, great service received to date.

Shan · 10 July 2023

5/5

Trustpilot

Excellent service from Ayo

Excellent service from Ayo. Prompt, accurate and responsive. That’s all you need!

Rob · 1 July 2026

Agent replied · 24 September 2026

Thank you for your kind review. Prompt, accurate and responsive communication is exactly the standard we strive to deliver. We greatly appreciate your feedback

5/5

Trustpilot

Good communication and very fast…

Good communication and very fast response to the maintenance service

Trywell · 14 July 2026

Agent replied · 24 September 2026

Thank you for your positive feedback. We're pleased to hear that you found our communication to be good and that the maintenance issue was responded to quickly. We strive to provide a prompt and efficient service, and it's great to know this was reflected in your experience. Thank you for taking the time to leave a review.

1/5

Trustpilot

⚠️ HORRIBLE EXPERIENCE AS A BUYER - AVOID HAMPTONS BLACKHEATH!! ⚠️

GTX · 5 July 2026

Agent replied · 24 September 2026

Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience when arranging a viewing through our Blackheath office. At Hamptons, we aim to provide a professional and courteous service to all customers, and we are concerned by the issues you have raised regarding the communication you received and the way in which your enquiry was handled. We understand how frustrating it can be when a viewing appointment cannot be accommodated at a preferred time, particularly when travel arrangements and other property viewings have already been planned. We take all customer feedback seriously and would welcome the opportunity to investigate your concerns further. If you would like us to review the matter, please contact our Customer Care team at customercare@hamptons.co.uk, providing your full name, contact details, and any relevant information relating to your enquiry. Thank you again for bringing this to our attention.

1/5

Trustpilot

Have had the sad experience of them…

Gaslighting experts.Have had the sad experience of them managing my flat in Notting hill if you can call it manage…They charge huge amounts but do not deliver. Do not use Hamptons. They will try and overcharge you on repairs like triple the price.They will try and get you to pay out for things not needed then argue with you about it.They won’t be available ever when you contact them. Always on leave. Communication is a joke.The tenants they find you will not pay rent will steal and there will be little consequence.They will mock you when you complain. I’d be happy to see Hamptons stop operations altogether I have never known of a worse so called high end estate agent!Update: Hamptons reply below is a standard thing nothing else has happen! I’m going elsewhere and expect my money back!

Christel · 16 June 2024

Agent replied · 26 October 2024

Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.

1/5

Trustpilot

Stay away

Gaslighting experts. Stay away. Incompetent.When agent is informed of lack of service agent will try and tell you it’s your doing. I speak as a landlord. You pay a lot of money for management services but get the bare minimum service back. Constantly having to chase said agent in order to remind them of their job and tasks.Examples include: incorrect amounts paid out, no amount paid out, unanswered emails unanswered messages left at their local office. They’re really quick when it comes to getting their own fees but seemingly can’t be bothered when it comes to actually providing the service you pay for.When said agent is faced with complaints of said lack of service said agent will try throwing it back on you or find any excuse available. The majority of good agents has left this company and I can’t blame them.Everyday I hope things will improve but sadly it doesn’t or haven’t so far.

Christel · 16 June 2024

Agent replied · 26 October 2024

Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.

5/5

Trustpilot

Outstanding Service from Hamptons :Many Thanks to Mr Jordan and Ms Rita

We had an excellent experience buying our first home through Hamptons.Jordan and Rita were extremely professionals , knowledgeable ,so helpful and made our dream home possible as quicker than we expected .Being a first time buyers we didn’t know much about the processes.Rita and Jordan put us at ease , and always offered us good advises and dealt with everything in a speedy manner. I am really amazed with their dedications.Both were very dedicated in their work which made us very happy and very grateful.Overall, we had a safe and healthy journey with hamptons .Thanks for everything!!Highly recommended for first time buyers!!!

Geomy · 19 June 2023

1/5

Google

I had a really good dealing with Tara from the lettings team but after moving out of my property the aftercare has been AWFUL to say the least. I have been waiting over a month for my deposit and the team don’t respond.

Ella · 11 October 2025

Agent replied · 23 October 2024

Hi Ella, We appreciate you taking the time to leave a review. We sincerely apologise for the experience you have had with us. Please send your contact details to customercare@hamptons.co.uk and we will happily help rectify this matter.

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