Every review we hold for the Merton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAbsolutely delighted with the service provided by Bernard Marcus, specifically Vince and Neve! From start to finish, they demonstrated professionalism, expertise, and a genuine commitment to helping us with letting our home.
Their communication was excellent throughout the process, keeping us informed and guiding us every step of the way, which made our experience seamless.
Ariam · 25 April 2024
Agent replied · 22 October 2024
Ariam Mehari thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had a flat to sell and with James' help with his team managed to achieve the best price and with pretty much smooth sailing! James was very good with communication and gave us advice when needed. Much appreciated. Very accommodating too in helping out when needed too. I highly recommend him and his team for helping you sell.
Tanuja · 23 October 2022
★★★★★ 5/5
GoogleWe have recently sold our property through Barnard Marcus. After difficulties with the previous manager of the branch, James the new branch manager joined in Jan 2021 and helped us through to completion. James was a breath of fresh air as he was always contactable and took control of dealing with solicitors. Thanks to James we are now in our new home!
Barny · 23 October 2021
★★★★★ 5/5
GoogleSuper helpful team (Dagamara, Oli, Zeeshan). Their communication was great, and they were always on stand by to answer questions. Smooth experience with them all around.
Tim · 17 April 2025
Agent replied · 22 October 2024
Thank you for the fantastic review, Tim! We are thrilled to hear that Dagmara, Oli, and Zeeshan provided you with great communication and assistance throughout your experience. We appreciate your kind words and are delighted that you had a smooth experience with us.
★★★★★ 1/5
GoogleHorrendous experience of dealing with Barnard Marcus Lettings in Morden. Poor communications; did not return calls or answer emails. Poor systems. Inept and incompetent staff in many positions. Did not process rent review properly. Incorrectly processed fees to themselves. 4 months after being fired they still have not repaid all amounts owed. Escalation procedures ineffective. Would never use again.
Gary · 28 March 2025
★★★★★ 5/5
GoogleAs first time buyers (a couple) - I cannot rant and rave enough about how much the team at the Modern Branch office looked after us and helped ensured our experience was smooth and as pain free as possible (especially as we made the purchase while the house was still being built!)
From Sian (our main contact), who always made an effort to accommodate our requests and site visits...
Right up to the Branch Manager (Michael G) who made sure we got answers to questions and helped address challenges and escalations
We are very grateful for their support guidance and highly recommend this branch
Mark · 23 October 2020
Agent replied · 22 October 2024
Hello, thank you so much for taking the time to provide our Barnard Marcus team with a 5-star review.
We are so happy to hear Sian, Michael and the rest of the team helped you every step of the way with great service.
If you ever require anything else from our team, we will be more than happy to help.
★★★★★ 5/5
GoogleI recently sold my flat and the team in Barnard Marcus was super helpful. They are very positive, professional and always kept me in the loop. Special thank you to Dagmara who was really helpful on the sales process.
Cagri · 23 October 2023
★★★★★ 5/5
GoogleThank-you Danielle and Ollie for all your help selling my house. Best agents would recommend to all!
Hanh · 6 June 2025
Agent replied · 24 June 2025
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI purchased an investment property through this office. Michael was really helpful and so were the rest of the team. They also organised my mortgage and I used their recommended solicitors. We had a few issues with the seller and the survey results but Michael dealt with this in a very professional manner and gave sound advice. I will definitely use Barnard Marcus again.
Matt · 24 October 2019
★★★★★ 1/5
GoogleI am writing to express my extreme dissatisfaction with my experience with Bernard Marcus Morden branch. I entrusted them with finding me a new flat, but unfortunately, their lack of communication and unavailability ultimately led to me losing the opportunity to buy the flat I wanted.
Salome · 25 February 2024
Agent replied · 22 October 2024
Hello Salome Seyednia, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@sequencehome.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAfter recently completing the sale of our flat in Morden, I would certainly be very happy to recommend Barnard Marcus to anyone. Particular thanks to Nathaniel and Michael for their work in valuing and listing the property before finding a buyer and being extremely helpful during the sale process. They went the extra mile to get the sale over the line.
Alex · 24 October 2019
★★★★★ 5/5
GoogleThey are so supportive and professional, I had great experience with the agents and team. Highly recommend
Adnan · 17 April 2025
Agent replied · 22 October 2024
Thanks for the excellent 5* review and recommendation Adnan. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAs I’m a new landlord I’m so thankful that a came across Barnard Marcus and one off your employees named “Leon”the way you valued the property to the you were so informative in addition to that you also gave some outstanding advice on house repairs.
Jamhel · 23 October 2023
Agent replied · 22 October 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe prompt support and responsiveness seen by Neve from initial enquiry to property visit to securing accommodation has been brilliant!
It's been a very positive and reassuring experience so far in what is a stressful situation. Thank you, much appreciated!
Iqbal · 26 January 2024
Agent replied · 22 October 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI used Barnard Marcus for my first time purchase and found the whole team fantastic, I mainly dealt with Zoe but was able to speak to anyone else as they all knew what was happening at every stage. She kept me up to date and helped me with any questions I had, lovely lady and lovely team!
Ellie · 24 October 2017
★★★★★ 5/5
GoogleI was really happy with my time spent with Barnard Marcus while selling my property. They were very professional and the communication was great, keeping me up to date and in the loop throughout. It made what could of been a stressful time, easy. Would like to say thank you to Nathaniel and the team.
Stanton · 24 October 2018
★★★★★ 5/5
GoogleViewed a couple of houses suggested by Oliver Smith, very professional and knowledgeable agent. It was clear he cares about how he presents a property, he could answer and often pre-empt my questions, and also had lots of insight to teh neighbourhoods.
We didn't eventually buy from him but through my whole selling and purchasing process (now in a home we bought via a different agent), he's one agent who really stood out.
Chris · 23 October 2023
★★★★★ 5/5
GoogleNathaniel and the team eased me through my first house-buy experience at Barnard Marcus, Morden. Finding the right property can be daunting, but their customer service was very reassuring. I was shown homes of great variety and the house-viewings were exceptional. Thank you ever so much, this entire process has been a breeze!
Laila · 24 October 2018
★★★★★ 5/5
GoogleNathaniel and the team at Barnard Marcus were fantastic and incredibly supportive in the process of selling my house. Their knowledge and professionalism has made this process extremely easy for me, and I would recommend their services to anyone that is either selling or buying a property. You won't find anyone better!
Maja · 24 October 2016
★★★★★ 5/5
GoogleI viewed a property to rent with Neve and I found her to be very informative and not very pushy as many agents that I have come across.
Jessica · 25 April 2024
Agent replied · 22 October 2024
Jessica Coward thanks for your great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVince has gone above and beyond in every aspect when it cam to renting out our property, nothing was to much for him and his team!
Jessica · 25 May 2024
Agent replied · 22 October 2024
Jessica Donald thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe team at this branch were friendly, experienced and helpful as we purchased our first home through them. We were kept informed on progress, including realistic timescales and making sure that someone was available to help if the staff member we usually worked with was away or on their day off. Very easy to contact by phone and email which was really appreciated as we had a few queries throughout the process with everything so new to us. The team also made special efforts to make our completion day as smooth as possible. Thank you for everything!
Isabel · 23 October 2022
★★★★★ 5/5
GoogleWe used Barnard Marcus to sell our flat in Morden and also purchased a house through them. Really happy with the service we received from them. Michael was extremely helpful and kept us up to date throughout the whole process. Would definitely recommend.PositiveResponsiveness, Professionalism
Keighley · 23 October 2020
★★★★★ 2/5
GoogleJust had a member of staff quote 'GDPR' as the reason for gathering MORE data from me, for compliance purposes.
That is the conplete opposite of what GDPR is supposed to be about! Initial contact only though so as I interact with them I may improve this review.
Alex · 24 October 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.