Every review we hold for the Merton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOutstanding Service from Zeeshan at Barnard Marcus in Morden
I recently had the pleasure of working with Zeeshan from Barnard & Marcus as my mortgage broker, and I am delighted to share my experience. From start to finish, Zeeshan was incredibly helpful, fast, and friendly. His professionalism and expertise made the entire mortgage process seamless and stress-free.
I would highly recommend Zeeshan at Barnard Marcus to anyone in need of mortgage services. Thank you, Zeeshan!
Green · 24 March 2025
Agent replied · 13 May 2025
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI used this estate agents to try and purchase a flat. The agents became incredibly pushy throughout the process attempting to influence me in to making financial decisions I was not comfortable with. Even my solicitor said that the amount of contact they were making drove them to distraction. I would not recommend this agents. Between incorrect information being shared, playing sides off and other dodgy practices - the agents are one of the main reasons I pulled out of the sale.
Flo · 17 March 2026
Agent replied · 17 April 2026
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleZeeshan has been an absolute pleasure to work with. He guided us through the entire mortgage process with patience, professionalism, and clear communication. Always responsive and transparent, he made everything smooth and stress-free. Highly recommend him for anyone looking for a reliable and knowledgeable broker!
Fareed · 17 November 2025
Agent replied · 17 April 2026
Thank you so much for your kind words! It was a pleasure helping you with your mortgage needs. I am thrilled to hear that my services made the process stress-free for you. Thank you for recommending me, it means a lot! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHad a fantastic experience dealing with Barnard Marcus mortgage advisor team. Zeeshan is very knowledgeable and helpful and always available to answer any queries to ensure everything went smoothly with the purchase of my new house. Very impressed!
Marco · 17 December 2025
Agent replied · 17 April 2026
Thank you for your kind words! We are thrilled to hear that you had a fantastic experience with our mortgage advisor team, especially with Zeeshan's knowledge and availability. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GooglePaul (agent who managed our rental process) was rude, unprofessional and across the board unhelpful. E.g I called him to discuss my rent payment and he said “I’m not sure just google it” then hung up the phone. He also on many occasions ignored email enquiries. Overall I’ve never dealt with someone so rude and as someone who has worked in customer service, this is by far the worse service I have had.
Bareera · 17 March 2026
Agent replied · 17 April 2026
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 4/5
GoogleI would actually rate Bernard Marcus 4.5 stars this is because during the process of finding a Tennant they didn’t within 2-3 weeks both Paul and Anton have been a great help and very supportive with questions and understanding as this is my 1st time being a landlord. One extra thing I would like to highlight is the human touch Paul showed for my situation and predicament and going above and beyond in getting something sorted out for me thank you again Paul.
Jay · 17 January 2026
Agent replied · 17 April 2026
"Thank you for taking the time to share your experience with Barnard Marcus. We're thrilled to hear that Paul and Anton have been such a great support during your first time as a landlord. Our team strives to provide a personal touch and go above and beyond for our customers. Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI sorted my mortgage through Zeeshan at Barnard Marcus, Morden. He was amazing - not just at the time of application, but also helped me throughout the process. He gave me some really good advice to help the buying of my property go quicker and smoother. He could not have been more helpful or approachable. Thank you Zeeshan!
Sarah · 17 April 2025
Agent replied · 22 October 2024
Thank you for your glowing 5* review Sarah. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally good experience with Barnard Marcus Morden. They arranged a really successful open house. Dealt with Oliver and Dagmara, the branch manager. They were really positive throughout and Dagmara really helped to chase and get the sale over the line with what were very slow and frustrating buyers.
Chris · 17 April 2025
Agent replied · 22 October 2024
Dear Chris, thank you for sharing your positive experience with Barnard Marcus Morden! We're thrilled to hear that Oliver and Dagmara provided excellent service and support throughout the process. We appreciate your kind words and are … More
★★★★★ 5/5
GoogleZeeshan was a blessing to us, not only he gave the best mortgage advice, he also helped us finding the right property. He helped us throughout the process and was just one text away. He is helpful, always available for his clients, and is super efficient.
Sarah · 17 April 2025
Agent replied · 22 October 2024
Many thanks for the fantastic 5* review Sarah. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleZERO STARS Put propery on the market with them circa April 2025 was given a valuation by oliver who didnt even look in the kitchen he said he had a number of investors who would be intrested I was doubtfull but miss pickle was very enthusiastic about the property and location.
The property didnt sell and no investors materialised.
The propety dissapeared of all online portals for I dont know how long they certainly didnt.
Sadly its not hard to see why Estate Agents are some of the most disliked people.
D · 17 September 2025
Agent replied · 17 April 2026
We are deeply sorry for the negative
experience you had with our company. We take all feedback seriously and we
appreciate you bringing this to our attention. Please email me at
EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards,
Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe have been to many letting agents ,calling here and there,kept us hanging only but Barnard Marcus has been very professional in dealing with clients and very flexible with the schedule.Thank you to Miss Neve Wallis and Mr Vince for being there all through out the process .The exemplary service that you have showed us is amazing.I will recommend you to all my colleagues and friends.Thank you.
Danica · 25 May 2024
Agent replied · 22 October 2024
Many thanks Danica for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would like to thank Dagmara for the amazing job she has done with my property. Ollie as well. The best agents I have ever worked with. Knowledgeable, building reports with buyers and sellers. Always very informative and with positive outlook. The best asset for the agency are Dagmara and Ollie. Thank you 😊
Aneta
Aneta · 26 November 2024
Agent replied · 9 November 2024
Many thanks Aneta for the fantastic 5* review. I have passed your flattering comments onto our Morden branch. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleVery poor experience with this agency. I kept showing interest by calling them and trying to arrange viewing in one of Modern apartments for sale. After few phone calls one of the agents picked up the phone and was nothing less but arrogant. I was trying to explain that I don’t have any chain and was interested to see the place as soon as I can. His response was “money talks” I guess indicating that I don’t have what it takes? I never got the call back to arrange any viewings. Such a shame!
D · 23 May 2025
Agent replied · 24 June 2025
We apologise for the poor experience you had with our agency. Our goal is to provide exceptional service and we are disappointed to hear this. Thank you for bringing this to our attention. Please do contact us via complianceresidential@sequencehome.co.uk if you wish to discuss further your rating and any concerns you may have.
Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleNeve and Vince were absolutely Amazing! They were ever so kind and literally helped us till the end.
Neve had an extremely friendly approach and she just knew exactly what she was …
Aish · 17 April 2025
Agent replied · 22 October 2024
Thank you for your kind words about Neve and Vince! We're delighted to hear that their friendly approach and expertise made a positive impact on your experience Aish. Best regards, Lucy, Customer Relations Team.
★★★★★ 5/5
GoogleWe had a very good experience with Barnard and Marcus Morden.
Our agent Neve was great from the beginning, she understood exactly what we were looking for and she found it.She is very kind and support us all the way and made things easier for us in all the renting process.
Nicoleta · 25 May 2024
Agent replied · 22 October 2024
Thanks for the wonderful 5* review nicoleta puiu! Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI recently had a disappointing experience with Barnard Marcus Morden. After submitting an offer on a property, I never received any follow-up or response, which left me uncertain about the status of my application. Communication overall was very poor.
Olha · 3 April 2026
Agent replied · 17 April 2026
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 4/5
GoogleFirst of all, people don't choose an estate agent. They choose a property and the estate agent comes with the property you want to buy or rent.
Pros
BM has found the property for us and that is the most important. They are proactive. Well done.
Helpful staff Michael, Nigel, Dagmara and others (sorry i don't remember all names). Thank you all!
Cons
Pushy at times and felt bias towards the seller interest .
Our experience was an interesting one but the Vendor was to blame not the estate agent. Towards the end of the process we started looking for other properties as we didn't think this will be closed out but luckily it worked out in the very end.
Advice for other buyers.
Be patient and always have a plan B. We didn't and felt sorry as the vendor didn't keep their promise as initially discussed and we picked up the bill and stressed with the delays.
Take your own solicitors and your own financial adviser different from the estate agent. I say that because you may have a sense of control which is very important in stressful times.
Good luck to all buyers.PositiveResponsiveness
S · 23 October 2020
Agent replied · 22 October 2024
Hi, thanks so much for taking the time to leave a review.
We're delighted to hear that the team provided a 4-star service!
★★★★★ 5/5
GoogleHaving our house sold by Barnard Marcus Morden was a totally hassle free experience. Michael Griffin and his team are very professional and a pleasures to work with. From listing our property to completion, Michael took care or everything for us and kept us updated every step of the way. They got us a better price than what all the rest of local estate agents had recommended and found us a buyer within 2 weeks of listing the property. I am very happy with the whole experience and would highly recommend that you give Michael a call if you’re looking for the best outcome for property sale or purchase.
Sara · 23 October 2020
Agent replied · 22 October 2024
Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that our Barnard Marcus team provided a five-star service!
★★★★★ 5/5
GoogleHi, We sorted our mortgage with Zeeshan at Barnard Marcus Mordan. We are very happy of his professional service. We are first time buyers so we were not much aware of the whole process but Zeeshan helped us with everything. And it was very smooth and pretty quick. He was always available for our questions, we would be able to communicate with him any time through Whatsapp and this gave us a very piece of mind in any stage of the process as we could ask him our question immediately. We are very thankful to Barnard Marcus and specifically to Zeeshan for his excellent and professional work.
Thank you
Anvar · 26 November 2024
Agent replied · 10 December 2024
Thank you for your wonderful 5* review Anvar! We're thrilled to hear that Zeeshan provided you with excellent and professional service, making your first-time buying experience smooth and quick. We appreciate your kind words and will pass them along to Zeeshan. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleRecently sold using Barnard Marcus Morden. Great help from the whole team, especially Ollie and Dagmara, throughout the whole process.
Nathan · 17 April 2025
Agent replied · 22 October 2024
Thank you for your terrific 5* review Nathan. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVince is truly exceptional. I was only after a short term let and had no joy with Open Rent, spoke to Vince within 2 weeks he a tenant had moved in. Best part he recused me with the EICR!! Great team, they get the job done. Thank you all - Marcia
Marcie · 17 April 2025
★★★★★ 5/5
GoogleWe've had a fantastic experience dealing with Vince and his team and can't recommend them enough. We recently switched from another local letting agent to Barnard Marcus and the service has been far superior to what we'd experienced before. They found tenants within a week of the property being on the market and made the whole process stress free. Very glad we made the switch!
Jessica · 25 April 2024
★★★★★ 1/5
GoogleWhat is the point of asking them to contact you exclusively by email because you dont have access to your phone only for them to continually contact you by phone in the middle of a work day?
And this is AFTER explaining on the phone that contact by email is preferred....
Brian · 17 April 2026
★★★★★ 1/5
GoogleVery unprofessional!
The agent did not verify the landlord before putting it in market, and can only contact the REAL landlord in MOVE IN DATE, found she accepted another offer. It was a disaster to us because we almost became homeless (luckily we found another trustworthy and reliable agent immediately). We was really depressed and disappointed that moment, cant believe it happened to a large estate agent!
Asked for deposit refund, but only HALF price was refunded 2 weeks after request. I even don’t know when can I get the rest deposit :)
Hazel · 25 April 2024
Agent replied · 22 October 2024
HI Hazel, please contact us via complianceresidential@sequencehome.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
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