Andrews Morden reviews in Merton

★★★★★ 1/5

Google

Appalling service via the lettings team. Due to their incompetence or just lack of replying to emails or calls one of our 4 residential premises will be vacant. The lettings team is unavailable for landlords. Despite apologies months ago from senior management for poor and unacceptable service in 2022 the situation at Morden Andrews lettings dept is non existent as of today August 2023. They appear to not care about their business or their long term clients.

Elfabio · 23 October 2023

★★★★★ 5/5

Trustpilot

Great Staff from Andrew. Everytime talk nice with people and trust Agency. And olso Sara Newman is a great Manager . Everytime find good solutions for people

Hi . I have great experience with Andrew. And olso Sara Newman is very good manager and very nice talk with the people.

Ionut · 4 March 2024

★★★★★ 5/5

Trustpilot

Sammi was a real professional

Sammi was a real professional, nice, homest and clarifies you everything. Recommended.

Sara · 18 September 2024

★★★★★ 5/5

Trustpilot

A problem solved

Louise Gonella helped me out if a tricky situation when my tenants left the flat in an unsatisfactory state. Louise rescued me, at very short notice! As a result of her finding me a professional cleaner for an end-of-tenancy clean, my new tenants were able to move in on time to a clean flat. Thank you!

JH · 18 November 2024

★★★★★ 5/5

Trustpilot

Great experience

Sameer, Kinga and Mitesh were very helpful and supportive. They were able to find a tenant very quickly. Thank you for all your hard work

Manchu · 16 January 2024

★★★★★ 1/5

Trustpilot

Not a pleasant experience from the…

Not a pleasant experience from the buyer's perspective. They basically did nothing that was exceptional apart from chasing me with calls to speed things up despite that it wasn't me delaying things as the property didn't have the required documents to confirm eligibility for a mortgage to start with then the Sellers wanted to delay the completion date. However, they did offer conveyancing and mortgage services in house but would not trust they would act to my benefit so I didn't choose them (hence probably I wasn't the desired Client to bring some extra ££) as it was clear to me they wanted to make a deal ASAP. Again, from the Buyer's perspective, it was completely useless service from WOT office in Bristol with no extra added value (just so you know the state of the house when received the keys was far away from ready to move & clean, but yes I know it's not a legal requirement) So therefore I cannot think of any 'wow' moment.

KW · 28 July 2023

★★★★★ 4/5

Google

Buying a property. Elvis was brilliant at helping seethe many problems that arose with the vendors side. He was kind and courteous. To stay on track, unfortunately I did have to do a lot of the work myself because of lack of communication by vendors solicitor’s. The covid pandemic made it hard for everyone to chase things up. Unfortunate staff family bereavement, passing files to different staff didn’t help too much. But all in all got there in the end.

H · 23 October 2021

★★★★★ 5/5

Google

Being a first time buyer is scary enough but thankfully and luckily, I had masses amounts of help from Julia Francis. I must just say how helpful Julia was in identifying the ideal property for me. She kindly facilitated a number of viewings and was an excellent intermediary between myself and the vendors over any issues which might have arisen. She kept me fully informed of my quest to secure the property and when the process seemed to be getting bogged down, through her calm clear manner was able to reduce my stress levels and reassure me. I felt looked after throughout the entire process. Her professionalism and extensive knowledge and experience, helped me to understand the requirements better and I always knew what was going on. From start to finish Julia has been a joy to deal with and I would strongly recommend her to anyone. She has certainly made the whole experience more memorable and I look forward to using their services in the near future.PositiveResponsiveness, Quality, Professionalism, Value

Susan · 23 October 2021

★★★★★ 5/5

Google

To sell your house and to buy at the same time is very stressful but with the support and help from Andrews Morden I was successful to achieve my family’s dream to have a bigger house. Julia Francis was very great and supportive from the beginning when we decided to put our house for sale until we moved to the new one. Even after moving Julia was a mediator between me and my buyer over a small issue related to the fittings. She is seriously a skilled negotiator. She kept me informed of every small detail and she always had a ver calm persona. She kept saying to me “ you are in safe hands” and that was the truth. She always kept everyone updated about the sale and made our dreams come true. Whenever I needed Julia she answered her emails even if it was out of her working hours. With Andrews Morden every step was made easy. Andrews work with solicitors that are very professional and quick. Andrews kept in contact with the solicitors and chased the case because all the members in the chain wanted to make use of the stamp duty holiday deadline. It was great job done by Andrews. Everyone in the office was like a friend. They were always there to help and advise. A huge thanks to Antonelli Singers, Tracy Burden and Elvis Oppong from the Morden team who were very supportive throughout the process.

Muna · 23 October 2021

★★★★★ 5/5

Trustpilot

Great

Great, quick and streamlined. Maria was particularly helpful at getting things done quickly for us and Isa was helpful when showing us round the flat. Thankyou!

Skye · 21 December 2023

★★★★★ 5/5

Trustpilot

Molly and Freya went above and beyond…

Molly and Freya went above and beyond every step of the way to help me with the purchase of my home. Super helpful and responsive! Thank you :)

Alice · 4 November 2023

★★★★★ 5/5

Trustpilot

Efficiency

Efficiency, kindness, attention to detail.

Duncan · 4 May 2026

★★★★★ 5/5

Google

Lettings Consultant Kinga Mielecka has been very helpful and has provided a first class service.

Wije · 24 July 2024

★★★★★ 5/5

Google

My husband and I spoke with Kinga Mielecka at Andrews' Morden office. She was incredibly professional, helpful and cheery. She was able to answer all our questions and was able to arrange a property viewing convenient to us. Kinga put us at ease and guided us through the renting requirements. She made a good impression on us and is a credit to Andrews.

Rebecca · 24 July 2024

★★★★★ 5/5

Trustpilot

Nicole has been excellent

Nicole has been excellent. She is cheerful during conversations, is understanding of work pressures for example, when meeting at the property and very helpful.She is an asset to your team!!

Tracey · 11 September 2023

★★★★★ 5/5

Trustpilot

Throughout my house viewing process…

Throughout my house viewing process Richard was very communicative, helpful and professional. He indeed fulfilled my needs.

Guillaume · 15 June 2024

★★★★★ 5/5

Trustpilot

Viewings of properties on sale

Charlotte Sack showed me three properties that I was interested in buying potentially. She was very polite and friendly. She was keen to find out about specific questions I had, and was very prompt and fast in replying. I appreciated her responsiveness, which is not common among estate agents... I'm very pleased with our collaboration so far! I'm pleased with Andrews estate agents as they are responsive, professional and not pushy!

Vicky · 17 February 2024

★★★★★ 5/5

Google

Finally Exchanged contracts today after a very messy few days. Was all made very much easier with the help of all the team at Andrews Morden, especially Katie Andrews who even worked hard for me during what was supposed to be her Holiday. Antonelli singers and Georgina James-Howes also doing a great job in finding me a buyer in the first place... Well Done do you all and big thankyou from me

Matthew · 23 October 2022

★★★★★ 1/5

Trustpilot

Just disappointed

Andrews took over management of our property. They promised excellent service and communication and a full management service that meant I would not have to manage the property. From day 1 of tenants moving into the property, I was given wrong or incomplete information, I had to chase Andrews to do their job and when they didn't do what they were supposed to do they lied about it to cover their backs after taking 6weeks to respond to me after tenants reported problems at the property. Further to this, when I enquired why they were holding money on my account, it took the regional manager to tell me what it was for as the staff and branch manager couldn't figure it out and when I asked why this money was held for several months unnecessarily I was simply ignored. I asked to leave and move to another company and have been waiting for several weeks for the branch manager to get back to me. Another company has taken over management but I am still awaiting responses to ongoing complaints. During all this I found out that neighbours have complained about the tenants and I was not notified and I'm disappointed as it was dealt with wrong and had I been contacted the complaint would have been resolved for a better outcome for the tenant. The entire service from Andrews has been stressful and upsetting and taken up far more of my time than necessary. Communication and basic property management has been poor and the branch manager has taken responsibility and apologised but failed to reply to get a resolution.

Laura · 10 July 2023

★★★★★ 5/5

Google

We started our sales journey with another local agent but due to poor customer service switched to Andrews. From the instant Darren and Mia took over our sale we knew we were in good hands and felt valued throughout the whole process. A …

Naomi · 16 April 2025

★★★★★ 4/5

Trustpilot

Sale of my buy to let property

Duane and his team were very helpful in ensuring that the sale of my buy to let property ran as smoothly as possible.Duane in particular ensured a good sale price was negotiated with the buyer.I’m rating my experience with 4 stars due to the confusion at the end of the sale regarding the rent and the time it took to resolve. Overall the team are professional and knowledgable on both the selling and lettings side.

Rena · 30 May 2022

★★★★★ 5/5

Trustpilot

Great team

Great team, they have managed our property for years and are usually excellent. Molly has been very help during our recent property renovations

Alexander · 1 February 2024

★★★★★ 5/5

Trustpilot

First time landlord

Thanks to the brilliant efforts of Bailey and James at Andrews Letting in Bristol, I think I have found some great tenants for my flat. This is the first time I have let out my flat and I was feeling apprehensive. I have received great support from Andrews throughout the process. When Bailey showed prospective tenants around he made sure he passed over information to them that I thought was important.

Brian · 28 January 2024

★★★★★ 5/5

Trustpilot

Emma and Emily were brilliant in…

Emma and Emily were brilliant in keeping me updated and helping it all go smoothly.

Tom · 2 July 2024