Trusted Agent profile · Merton
★★★★★
2,228 reviews across 2 platforms
84 London Road, Morden, London, SM4 5BA, Merton, SM4 5BA
Part of Andrews, see every office.
Andrews's office in Merton, at 84 London Road, is rated 4.8 out of 5 across 2,228 reviews on two platforms, including 221 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Andrews Morden hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Merton.
Andrews Merton won ESTAS awards in three years, most recently 2021.
ESTAS winner in three years: 2021, 2020, 2019.
2021 1 Bronze ESTAS 2021 winners
2020 1 Silver and 1 Bronze ESTAS 2020 winners
2019 1 Bronze ESTAS 2019 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Merton office, from every platform, shown as written. First names only.
5/5
TrustpilotSale of property
Kept me informed all the way through my house sale. Did a great job of chasing everyone up. Thank you Tanya and team, excellent job.
Hi Nick, thank you for the five star review. Brilliant to see that Tanya and team were on hand to help you out. Thanks again, we know the team will appreciate it, Rhys.
5/5
TrustpilotAndrews are one of the finest agents in…
Andrews are one of the finest agents in this locality. They do own research on the property and near by area which is definitely a wow factor which none of the other agencies do. On top of it Nancy Henley is very nice, calm, friendly and she always has a smile on her face which makes the viewing of the property even more pleasant. I wish lots of success for Nancy as well as Andrews and we hope that we find our new dream home through Andrews. Good LuckBest regards, Manish Thakkar
5/5
TrustpilotAmazing and very professional
Thank you Shannon Bird for your amazing service, we appreciate your kindness ans polite for showing us tje property,Your very professional to work with, well explained everything out inquiry.
Hi Lesthel, thank you for the great review. It's brilliant to see that Shannon provided a fantastic experience for you on your viewing. Thanks again for the feedback, it really is appreciated, Rhys
1/5
TrustpilotAbsolute disgrace
Renting for 4 years - 4 years of them not dealing with any issues reported. Waiting for the boiler to be fixed in the coldest time of the year for 4 working days before they called plumbers - only because the rebate was mentioned… no inspections whatsoever for 4 years then the whole deposit is being held and released back to the agency to cover “the damage” - even though the property has been damaged and afterwards repainted by the plumbers - £400 to cover just painting the walls. What a hellish experience!
Hi Monika, thank you for the review and sorry to see that you feel that the experience as a tenant was not to the level you'd expect. We have looked into your feedback and I believe that my colleague Hannah has attempted to reach out a number of times to try and obtain some further information as to how we can improve our service and learn for your experience. We would of course be keen to have further conversations as and when that may suit yourselves. Many thanks, Rhys
5/5
TrustpilotExcellent service and communication …
Sameer and Mikesh were absolutely fantastic! I can’t thank them both enough. Excellent service, honest, kind and professional. Best experience and we moved into our wonderful home thanks to them! Highly recommend!!
Hi Bethan, thanks for leaving us a review on Trustpilot too! So pleasing to see you had such a positive experience with us at Andrews, thanks again, Rhys.
5/5
TrustpilotFriendly agents, great viewing experience!
Had a great viewing experience today with Shamiya. Very friendly, helpful, understanding, and open-minded! The tour was very efficient and we left with a big smile on our faces.
Hi Roman, Thank you for your wonderful review! We're thrilled to hear you had a great experience with Shamiya. Your feedback means a lot to us, and we're glad you left with a smile. We look forward to assisting you again in the future! Best regards, Andrews Head Office
5/5
TrustpilotCharlotte
Charlotte was extremely helpful and knowledgeable about the property and the area. I felt nothing was too much trouble for her
Hi Gill, thank you so much for the review. Fantastic to see that Charlotte was so helpful to you when out viewing properties. Thanks again, Rhys
5/5
TrustpilotI met Mukul Mehta the mortgage and…
I met Mukul Mehta the mortgage and protection adviser at the Kingsbury office about 7 years ago when he got me the mortgage and here we are again he helped me again with another mortgage deal for a bigger house, I would highly recommend Mukul to anyone that is looking to buy a house or a flat he made it look easy and took the stress off me. Hussain khan
5/5
TrustpilotExcellent!
I appointed Andrews for the sale of my property and honestly can’t recommend them highly enough. From the outset, all staff have been friendly, professional and efficient. Upon accepting an offer on my property, I was introduced to Emma Willingham, Customer Support Advisor. Unfortunately, I experienced several issues during the conveyancing process and Emma has been absolutely outstanding throughout, going above and beyond the remit of her role to ensure that things continued to move in the right direction. Emma maintained frequent communication with me, offering advice and reassurance during a stressful time, which I am grateful for. I am now in my new home and want to say a huge thank you to Emma, I couldn’t have done it without you!
5/5
TrustpilotThey will find you a place even if no one else can!
I was looking for a place for a good 1 month in Bristol and just when I was about to give up I reached out to andrew and they helped me secure a property in 3 days. Prompt reply, friendly staff and speedy process of renting. Andrew is the best in Bristol and special thanks to Eleanor Gregory who was extremely helpful in getting the process over the line.
5/5
TrustpilotIssy was incredibly friendly and…
Issy was incredibly friendly and provided a fun, laid-back atmosphere while also remaining professional during a property viewing. Thank you Issy! :)
Hi Bailey, thanks for the five star review. Brilliant to see that Issy brought some fun to your viewing. Thanks, Rhys
5/5
GoogleMyself and my partner had a viewing yesterday with lovely Laila. We loved the property and Laila supported us with all the information we needed. I can’t thank her enough for all her support and reassurance as moving is such a stressful process.
Hi Alexa, thank you for your wonderful feedback! We're thrilled to hear that Laila made your viewing experience enjoyable and stress-free. Your kind words mean a lot to us. If you need further assistance, feel free to reach out. Best wishes with your move , Lisa
5/5
TrustpilotHad a great service from this company…
Had a great service from this company in the southville office. Lisa Bird was very informative and professional.
Thank you, Ollie! We're thrilled to hear about your positive experience with Lisa at our Southville office. Your feedback is greatly appreciated!
5/5
TrustpilotHIGHLY RECOMMENDED
Me and my partner have been trying to find a good and lower rate for our upcoming remortgage and Mr. Mukul Mehta, the mortgage and protection Advicer from Andrews Kingsbury office was really helpful and patiently on the phone with us to get a new and perfect deal for us. His help and his professional manner was truly amazing and we are definitely happy with our experience. Again, thank you Mr. Mukul Mehta
Hi Marianne, thank you for taking the time to leave us a five star review. Fantastic to see that Mukul was able to help you with all your mortgage and protection needs, we know he will really appreciate seeing your feedback, thanks again, Rhys
5/5
TrustpilotVery friendly, helpful and efficient
Janine is always very helpful and deals with any issues very quickly. We have been more than happy with the service.
Hi Carly-Ann , Thank you for the five star review. It is great to hear that Janine has been helpful and dealt with your issues quickly. Thanks , Lisa
5/5
GoogleUtterly impressed with the experience and service Andrews offered from start to finish. We had a slightly complicated chain, but the team were thoroughly communicative and kept us informed throughout. Massive thank you to Tracey, Elvis, Julia and Antonelli, who each went above and beyond during the purchase of our home.
Good afternoon Avi, thank you for your feedback regarding Andrews Morden, your review means so much to us. We are so pleased that we were able to help you and Urszula with your purchase and hope that we can help you again in the future. Wishing you every happiness in your new home.
5/5
TrustpilotElliot has been super helpful…
Elliot has been super helpful throughout the process of buying our first house. Always responsive, helpful and happy to show us round the house multiple times. Thanks for your help!!
Hi Charlotte, thank you for the five star review, we really appreciate your feedback. Brilliant to see that Elliot was on hand to assist you through your purchase and was able to answer all your queries. We hope you settle well into your new home! Thanks again, Rhys
5/5
TrustpilotViewing
We went to view a house. Julie was very polite and welcoming! Gave us a splendid tour in which, we was very happy for.
Hi Michael, thank you for the five star review. Brilliant to see that Julie gave you such a good experience when out viewing with us, thanks again we know Julie will really appreciate seeing your feedback, Rhys.
5/5
TrustpilotIssy has good customer service and i am…
Issy has good customer service and i am pleased to have met her. Thank you Issy for helping us get the property.
Hi Mimi, thank you for the five star review. Great to see that Issy has been on hand to help you secure your new home. Thanks, Rhys
5/5
GoogleI recently spoke with Laila over the phone in regards to a property that I had enquired about. Her customer service and kindness was outstanding, she was reassuring & eager to help which hasn’t always been the case when going through other estate agents. Would definitely recommend
Hi Sophie, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Laila. Your recommendation means a lot to us. If you need further assistance, feel free to reach out. Best wishes , Lisa
5/5
TrustpilotLuke Timms, Leasehold Management
Luke Timms, Leasehold Management. Luke has only been looking after our site in Essex for a short while but he has achieved so much. The service he provides is beyond excellent. He responds instantly, is always available, very knowledgeable, proactive and constructive. As a Director, I finally feel I can trust in Andrews. Luke has restored faith that the site will be well managed. Luke had an onerous task and I am overwhelmed by all he has achieved in such a short space of time. Well done Luke you are an inspiration and we thank you very very much ❤️
Hi Lesley, brilliant to see that Luke has provided such an excellent service to you. We know he has worked extremely hard to deliver great experiences and win back some trust/confidence from all parties he works with. Thank you so much for the five star review. Thanks, Rhys
5/5
TrustpilotBethany at Andrews’s was a great help…
Bethany at Andrews’s was a great help when purchasing my first property and everyone at Andrews was very helpful including chasing up my solicitor.
Thank you, Connor, for your wonderful feedback! We're thrilled to hear that Bethany and our team were able to assist you effectively. Congratulations on purchasing your first property! If you need any further assistance, feel free to reach out.
5/5
TrustpilotProperty management team
Joe was very helpful. He is very experienced and knowledgeable on how to handle disputes with tenants
Thank you, Amir! We're thrilled to hear that Joe provided excellent service. Your feedback is greatly appreciated!
5/5
TrustpilotShannon Bird was very friendly
Shannon Bird was very friendly, welcoming and knowledgeable about the property. She answered my questions and showed me round the house, explained the parking and back garden access.Many thanks.
Hi Jinu, fantastic to see the five star review for Shannon. Really glad to see she provided you with excellent knowledge about the property and answered any questions you had! Thank you for the five star review and all the best, Laura.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Andrews Morden won Bronze for Lettings (Landlords) in South East (Surrey) at the ESTAS 2021 awards, its most recent, and ESTAS awards in two earlier years.
Tell us what you need and we'll put you in touch. Andrews Morden hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Merton.
