Every review we hold for the Merton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe process was quick and efficient
The process was quick and efficient, our consultant Jasmine was absolutely lovely, she was super attentive and responsive to any queries throughout the whole process, and kept us informed every step of the way. she made the process easy for us and was always on time to all our appointments.
Unknown · 15 January 2024
Agent replied · 28 October 2024
Thank you for the five star review. It's really pleasing to see that Jasmine and the team have been on hand to help you with all your queries each step of the way. We believe communication is key to a smooth experience and certainly looks like you've experienced that so far. Thanks, Rhys
★★★★★ 5/5
TrustpilotQuick and empathetic response.
Sarah Robinson was very quick when we requested a plumber to fix our boiler, she understood that we have 14 month old child in the house and going without hot water and heating was not ideal for a child. I like to thank Sarah for her quick response and empathy for our situation.
Johnny · 3 November 2023
Agent replied · 28 October 2024
Hi Johnny, thank you for taking the time to write us a review. We know Sarah works incredibly hard and is extremely passionate about getting a quick resolution when issues arise. Glad to see you and your family now have a warm home again with Sarah's help. Thanks, Rhys
★★★★★ 5/5
TrustpilotI really want to thank Raluca and her…
I really want to thank Raluca and her team for helping us resolve the issue related to the advance amount . I appreciate the efforts taken by Raluca to keep the communication between the landlord and settle the amount.
Ashwini · 3 August 2024
Agent replied · 28 October 2024
Thank you, Ashwini. We're pleased to hear that Raluca and her team could assist you effectively. Your feedback is much appreciated.
★★★★★ 5/5
TrustpilotMonika Lami, Andrews Lettings and Management agency…
Andrews Lettings and Management agency carried out a replacement of a water tank in our loft. Monika Lami has organised all works. She provided swift and professional service. Works were completed without any inconvenience for us.Very grateful Kind regards Vlad and Natasha
Customer · 11 June 2024
Agent replied · 28 October 2024
Thank you for taking the time to leave us a review. It's brilliant to see that Monika was able to sort the works for you in a prompt manner but still at a time that suited you. Thanks again for sharing your experience, Rhys
★★★★★ 5/5
TrustpilotEmily and Emma were on it throughout!
Emily and Emma and the team helped us sell our house every step of the way. They were patient and understanding with us so that we felt like we were making the best decisions. They were proactive in sorting out the little details.
Jonathan · 19 May 2024
Agent replied · 28 October 2024
Hi Jonathan , Thank you for the five star review. It is fantastic to hear that Emma and Emily helped you every step of the way and were proactive. Congratulations on the sale of your property! Thanks, Lisa
★★★★★ 5/5
TrustpilotPleasant
My experience with Andrews Property Group and particularly Shamiya Simpson was very pleasant. Shamiya was very personable and professional in her workings during the viewing. I would highly recommend them if you are looking to rent a house/apartment.
SOTIRIOS · 15 August 2024
Agent replied · 28 October 2024
Thank you, Sotirios. We're delighted to hear about your positive experience with Shamiya and our team. Your recommendation is appreciated.
★★★★★ 5/5
TrustpilotIssy and Shamiya a star team
Issy and Shamiya were very friendly and professional whilst showing me around the house this afternoon. They answered all of my questions, which were few, as they did such a good job explaining everything. I would recommend them and Andrews to anyone.
Charmaine · 5 June 2024
Agent replied · 28 October 2024
Hi Charmaine, we appreciate you taking the time to leave us a five star review and know that both Issy & Shamiya will enjoy seeing your positive feedback. Thanks, Rhys
★★★★★ 5/5
TrustpilotProperties
I met a young lady called Charlotte, When I viewed a property, she has been more than helpful she went to the next level she keeps me fully informed as she knows my position and exactly what I am looking for, Thank you so much Charlotte
Miss · 18 March 2024
Agent replied · 28 October 2024
Hi Deborah , thank you for taking the time to write us a lovely five star review. Fantastic to hear Charlotte has been so helpful to you and gone to the next level. Thanks again , Lisa
★★★★★ 5/5
TrustpilotProperty Management
Gurmit has managed my property expertly. She is always available to resolve any issues from my tenants or myself in a quick and efficient manner.
S · 31 May 2026
Agent replied · 24 June 2026
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Gurmit. Your satisfaction is our priority, and we're glad she could assist you and your tenants effectively. We appreciate your support!
Best regards,
Andrews Head Office
★★★★★ 5/5
TrustpilotNicole Meikle
Nicole helped me with the property at 38 Hilly Orchard and I had an excellent experience. Nicole was very helpful and answered all my queries patiently. She kept me updated about the property and was there to support through the referencing as well. I really appreciate all the effort she put in.
Urvi · 30 October 2023
Agent replied · 28 October 2024
Hi Urvi, thank you for the review and it's great to see Nicole was on hand to help you out through your journey with us. We know it can be a confusing and stressful process at times so brilliant that the team kept you up to date throughout. Thanks, Rhys
★★★★★ 5/5
TrustpilotHello
Hello, I would like to thank Michael Villacis from Andrews for his excellent work. He helped me find an apartment. He always had time to answer my questions and concerns. Thank you for your help.
Rob · 18 September 2024
Agent replied · 28 October 2024
Thanks for your feedback, Rob. It's great to hear about your positive experience with Michael. Enjoy your new apartment.
★★★★★ 5/5
TrustpilotJustine was fantastic
Justine was fantastic helping to secure a sale on a difficult property. We tried everything to sell, including going to auction, and were having no luck but Justine got us an offer in excess of the asking price within a week of taking on the matter. Many thanks
Customer · 19 January 2024
Agent replied · 28 October 2024
Thank you for the review, we know Justine we be really pleased to see this following all her hard work to gain interest on your property and now a sale in a really prompt manner too. Thanks, Rhys
★★★★★ 5/5
TrustpilotGreat customer care
The Andrews Bedminster team were excellent from start to finish. Robbie Powers and Lisa Bird-Parsons were the perfect tag team. Both provided expert and balanced advice throughout the process. They were approachable, communicative and reliable.
Sam · 10 September 2024
Agent replied · 28 October 2024
Thank you, Sam & Nina! We're thrilled to hear that Robbie and Lisa provided excellent service. Your kind words about their expertise and reliability mean a lot to us.
★★★★★ 5/5
TrustpilotDenise walters is my property manager…(Andrews letting ) Based at the clifton branch in Bristol.l
Denise walters is my property manager who works for Andrews letting Agents.
Mr · 17 August 2026
Agent replied · 24 September 2026
Dear Mr Kimmins,
Thank you for your wonderful feedback about Denise. We're thrilled to hear about your positive experience with her professionalism and dedication. Your satisfaction is our priority, and we appreciate your kind words. Best wishes , Lisa
★★★★★ 5/5
TrustpilotPleasant experience
We had an excellent experience all thanks to Sammi. His demeanour and professionalism were second to none and made the whole experience better when viewing properties with this group. Would definitely stay with them in future.
Trudi · 5 August 2024
Agent replied · 28 October 2024
Thank you, Trudi! We're thrilled to hear about your positive experience with Sammi. Your kind words mean a lot to us, and we look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotIt was quite an interesting experience.
Juliana · 19 September 2026
Agent replied · 24 September 2026
Hi Juliana, thank you for your wonderful review! We're thrilled to hear you had an interesting experience with us. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Andrews Head Office.
★★★★★ 5/5
TrustpilotGreat service from Bear Flat
Great service from the Bear Flat branch, especially Emma Mussert and Holly Parfrey, who worked tirelessly to make a potentially awkward sale process much smoother. Many thanks to everyone involved for a five star service!
Rich · 15 August 2024
Agent replied · 28 October 2024
Thank you, Rich. We're very happy to hear that Emma and Holly helped to make your sale experience smoother. Your kind words mean a lot to our team.
★★★★★ 5/5
TrustpilotAndrew’s are great, Maria too!
Andrew’s are great! We have just rented our first property through them and it has all been such a positive experience. Maria was our letting agent who was super helpful every step of the way.
David · 15 August 2024
Agent replied · 28 October 2024
Thank you, David. We're delighted to hear about your positive experience with Maria and Andrews. Enjoy your new home!
★★★★★ 5/5
TrustpilotHayley tennet
Hayley is absolutely Amazing goes above and beyond to help me and my partner. She’s so outstanding very pleasant lady and will help you with anything. Always there at the end of the phone to help Any queries contact Andrews and ask to speak to Hayley
Rebecca · 13 January 2024
Agent replied · 28 October 2024
Hi Rebecca, thank you for taking the time to write us a five star review. Fantastic to see Hayley has gone above and beyond and was always on hand to help with anything you needed. Thank you for sharing your experience and all the best, Laura.
★★★★★ 5/5
TrustpilotSale of property
Friendly and approachable team always keen to help and settle any concerns regarding the sale of my property. Elliot kept me informed on a regular basis and dealt with any questions in a professional manner. I would recommend.
Simon · 19 June 2024
Agent replied · 28 October 2024
Hi Simon, thanks for sharing your experience brilliant to see it was such a good one! Thanks again, Rhys
★★★★★ 5/5
TrustpilotSpecial mention to Shamiya
Super prompt call back after I made my query. Shamiya was so lovely, warm, friendly, informative and really put me at my ease. The property was absolutely gorgeous, looking forward to hearing back tomorrow! Kate Clayton
Catherine · 23 July 2024
Agent replied · 28 October 2024
Thank you, Kate! We're thrilled to hear about your positive experience with Shamiya and that you loved the property. We look forward to assisting you further.
★★★★★ 5/5
TrustpilotSuper helpful agents
We were shown around a property by Rebekah, she was always helpful over the phone and moreso in person.
Archie · 20 June 2026
Agent replied · 24 June 2026
Dear Archie Macgregor,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Rebekah. Your satisfaction is our priority, and we appreciate your kind words. We look forward to assisting you again in the future.
Best regards,
Andrews Head Office Team
★★★★★ 5/5
TrustpilotHad a great experience viewing …
Had a great experience viewing the house in downend yesterday..Shamiya Simpson was excellent and very helpful in showing the house around. Was easy to contact her and was cheerful with the client. Will give 5 stars easily
Isaac · 2 July 2024
Agent replied · 28 October 2024
Hi Isaac, thank you for taking the time to leave us a five star review. We know Shamiya really appreciates seeing your kind feedback. Thanks again, Rhys
★★★★★ 5/5
TrustpilotGood customer service
Good customer service , understanding , responding the phone calls and messages
Lolyter · 6 August 2026
Agent replied · 24 September 2026
Thank you, for your wonderful review! We're thrilled to hear you appreciated our customer service and responsiveness. Your feedback motivates us to continue providing excellent service. If you need anything in the future, feel free to reach out.
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