Trusted Agent profile · Merseyside
★★★★★
518 reviews across 2 platforms
135 High Street, Newton-le-Willows, Merseyside, WA12 9SQ
Bridgfords's office in Merseyside, at 135 High Street, is rated 2.4 out of 5 across 518 reviews on two platforms, including 76 Google reviews rated 4.3.
Every review we hold for the Merseyside office, from every platform, shown as written. First names only.
5/5
TrustpilotRebecca Farnell was very excellent
Rebecca Farnell was very excellent, from the day of the viewing till the day it was concluded. she was friendly, kind, and her customer services skill was fantastic as well. i reckon you give her a raise. well done.
5/5
TrustpilotAshley - Great Sankey
Ashley, at the Sankey Branch, was brilliant! My offer was confirmed in August 21 and after many date changes I pulled out when the vendors wanted a 'provisional' completion of April 22! Through all that time Ashley kept me up to date and went above and beyond to try and get the sale to completion. She is a credit to Bridgfords
4/5
TrustpilotBrand New Listing on a New-built House
Excellent communication throughout, clear, responsive, and very approachable. The team kept me well informed, including regular updates for tenants.
1/5
GoogleThis company is a ripoff they also run under the name of countywide letting. They deduct all types of fees hoping you will not notice on the invoice they send you on Countywide bill heads. I was renting houses out for meny years And can say without fear of contradiction that this is the worst company I ever deal with..! Stay away from them very bad news company. The reviews on there site are from falsely put there by people connected to the company or people contacted to the staff.NegativeQuality, Professionalism, Value
Hello Andrew, I am sorry to read you feel this way and feel the need to diminish the positive reviews our local team have worked hard to achieve. Should you wish to discuss your concerns further, please contact us via review@countrywide.co.uk. Kind regards, Scott
5/5
TrustpilotReliable and helpful
This is a great agency: they put us in touch with our new landlords and were very helpful every step of the way (special thanks to Ash!). They were always easy to reach, responsive and polite. When we arrived at the new place we had a lovely welcome pack waiting for us. Thanks for everything, Bridgfords!
1/5
TrustpilotAwful service and expensive fees. Landlords should use someone else.
Been with Bridgfords for a few months and cant really give positive feedback back on any part of their service. They are slow to respond, aggressive and generally useless. Their service centre is completely separate from the lettings team which results on breakdown in communication and poor service. They are great at selling their service to entice you in then run a mile once you are signed up.
1/5
TrustpilotIllegal
They will call you in and tell you to speak to their mortgage advisor who then tells you that he can get you the property if you sign up with them for £660+ non refundable, he will use their own solicitors too. My wife and I asked what about the other bidders and he said, the vendor won’t see those bids don’t worry. This is completely illegal and we walked away, he then said you are willing to walk away from this deal and get outbid. I said yes I would rather lose out on 20k than give you one penny. It’s kickbacks galore in that place and we know full well we will now not get that property. I would love to speak to the person selling the house but they have moved abroad and left these clowns in charge.
1/5
TrustpilotSTAY AWAY - BRIDGFORDS DARLINGTON
I purchased a property from Bridgfords in December 2025.
1/5
TrustpilotNever contact me after numerous call…
Never contact me after numerous call and direct messages.
1/5
TrustpilotLandlords (and tenants!) - avoid this agent
To use a phrase, Bridgfords / Countrywide are an omnishambles, when it comes to being a landlord's agent.
5/5
GoogleI recently sold two properties through Bridgeford at Newton, Le, Willows. The service that I received from Stevie, Ashley and Steve Hook was exemplary. They kept me up-to-date every step of the way, with phone calls, emails and text messages. I'll be more than delighted to use their services again. It is my pleasure, to thank all the staff for their kindness and help in selling my properties.
5/5
GoogleWe spent several months in late 2018 and early 2019 trying to buy a house in Newton-le-willows. I had varying levels of contact with 6 local estate agents and Bridgfords stood out as being the only one to not only look after their sellers, but also take a real interest in us as buyers, proactively informing us twice of houses coming to market which they thought might be suitable (we bought the second one). They were helpful and responsive throughout the process and worked hard to resolve the differences between us and the sellers. Estate agents get a bad press but Bridgfords are not like the stereotype and I would definitely recommend them.
Thank you for your brilliant 5* review regarding our Bridgfords team. We are so pleased you found our staff knowledgeable and professional. Thank you for your recommendation. Best wishes, Lucy.
1/5
TrustpilotTerrible communication, valuations and organisation.
We sold our flat with Bridgfords Swinton and the experience with them was terrible from start to finish. They over-valued our property by £15,000, meaning that when our buyers applied for their mortgage they refused to give them their full amount, causing us to have to sell the property for £15,000 less as we didn’t have the time to put the property back in the market due to our chain. We had further issues with our buyers’ mortgage application causing a huge delay in the sale, and we actually ending up initially losing our forward purchase due to this. Throughout this whole nightmare Bridgfords were absolutely useless. We told them time and time again to call my partner instead of me, due to our professions, and they constantly ignored this and rang me. We had to deal with our buyers directly as Bridgfords had very little communication with either of us, and would actually ring us to ask for an update on our buyers situation! Causing us more stress and an extra party to deal with and update. Whenever we spoke with Bridgfords they had absolutely no idea what was going on and couldn’t keep track of any part of the sale. They were by far more of a hinderance than a help. They also didn’t conduct any showings of our flat themselves (as they had initially sold to us) and we had to do every showing as whenever we asked them they said they were busy. They charged us £2,200 for the pleasure of all of this.Overall, if we ever come to sell again we will be sure to steer clear of Bridgfords and would highly advise others do the same.
1/5
TrustpilotDont Waste Your Time
I had a very bad experience with one of their estate agent in cheadle hulme. Be aware of Omara, she views you the property and stands still and doesn't even puts up an effort to speak or show the property. A pure lack of training and wonder how bridgfords keep a check? On top, if there's other properties to see, they'd give you excuses and never deliver what they promise, delays on delays. I guess barely they have good agents and mostly its all bad. Its pitty to know what such companies has such employee who works as if they are forced to do so.
1/5
TrustpilotNot a great experience
We went to Bridgfords because they got the best reviews on Google. OMG if they are the best, just imagine what the worst would be like. Gave us a very dodgy valuation 30% above what we eventually sold it for.
5/5
GoogleWe had the pleasure of liaising with Sophie at Bridgfords while purchasing our new home. From start to finish our experience was first class. Sophie became part of our family, we spoke that much! With the rollercoaster of emotions that comes with buying a new house, I can honestly say I would absolutely recommend Bridgfords to help with the journey. Thank- you for everything you supported us through!PositiveProfessionalism
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
GoogleI’ve been trying to call for 3 days now, I’ve also emailed and messaged them on Rightmove with no answer. Terrible first impression. It’s a real shame as we're ready to buy and they’ve got some great houses in Newton Le Willows.
Hello Callum, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDo not trust them, they will rob you blind
Do not under any circumstances go with these! They will steal from you. They never asked prior to us applying whether we would need a guarantor and because it became obvious we did after application they decided not to go with us and stole our holding deposit from us. We a family with a small child and a baby on its way and they refused to give us our money back. They wouldn't budge a little bit. Not even offer a little bit back. Horrible estate agent that will rob you blind. Do not trust them!!!!
1/5
TrustpilotZero engagement for deposit return
My tenancy ended on 9th Jan and I emailed Bridgfords to ask how I go about getting my deposit back.Emailed again on 15th Jan saying there had been no reply received to my request.An agent did respond so say someone from the deposit team would be in touch.Chased again on 22nd Jan advising that nothing had been heard - to date zero response.They were very good when it came to take my money. There can be no excuse for the lack of engagement. A dispute has been raised with MyDeposit.
5/5
TrustpilotWe highly recommend Bridgfords
We highly recommend Bridgfords - Whitby. Maddie, Victoria and the team are amazing. They are very approachable, friendly, have excellent communication and also very knowledgeable on the area and of the market.
5/5
GoogleI recently sold a house through Bridgfords. I found the service first class, with everyone willing to go the extra mile to get the house sold. It wasn't the easiest of houses to sell, it took a lot of extra effort, which was carried out proactively by all at Bridgfords. I strongly recommend anyone selling their house in the area to use Bridgfords A special thanks to Amanda.
5/5
TrustpilotGreat company to deal with very…
Great company to deal with very professional couldn't help me enough would definitely recommend.
5/5
TrustpilotBridgfords Denton team was extremely…
Bridgfords Denton team! 5*Denton branch team was extremely helpful, professional and pleasure to dealing with. They helped me to make my move to a new property within a couple of weeks and supported me throughout, including communication with all the suppliers. Megan was absolutely brilliant, she showed great support and care, professional approach in a timely manner. I would highly recommend.
1/5
GoogleAbsolutely TERRIBLE service, don't waste your time buying or selling through Bridgefords, they are the most unprofessional people I have ever come across! Disappointing from start to finish! We should have realised from the start because when the woman came to value our house she thought it was ok to slag off their other customers calling one of them "Greedy" because she had valued their house at less than they put it up for sale for. Then when we made an offer on another house we were not kept informed, only finding out that our offer had not been accepted when we drove past the house and saw the sold sign. Then when I contacted them about this they told blatant lies, saying that we were informed that the house was already sold before we went to view! (Wouldn't have even viewed it if this was the case) Very unprofessional, they tell you lies and then try to justify them with more lies. Don't waste your time/effort/money!
Hi Clare, Thank you for taking the time to leave us your feedback. Customer experience is very important to us and I am sorry if feel this has not been the case with your recent experience. If you would like to discuss your feedback further with our Customer Relations Team, please e-mail us directly at review@countrywide.co.uk. Kind regards, Scott.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bridgfords's Merseyside office has 518 reviews across two platforms: 76 on Google, 442 on Trustpilot (across the whole business).
Bridgfords Merseyside is rated 2.4 out of 5 across all 518 reviews, and 4.3 out of 5 on Google from 76 reviews.
Bridgfords Merseyside, 135 High Street, Newton-le-Willows, Merseyside, WA12 9SQ.
