Trusted Agent profile
★★★★★
518 reviews across 2 platforms
135 High Street, Newton-le-Willows, Merseyside, WA12 9SQ
Bridgfords's Merseyside office at 135 High Street is rated 2.4 out of 5 across 518 reviews on two platforms, including 76 Google reviews rated 4.3.
Every review we hold for the Merseyside office, from every platform, shown as written. First names only.
1/5
TrustpilotFraud risk
Refused to return deposit after tenancy ended, eventually complying four months later after we enacted formal action. Ignored all our calls and emails, and during the little communication I could get with them I was treated with more rudeness and dishonesty than I have ever experienced. In particular Deposits Manager Paddy and Leanne consistently treated us with the utmost contempt. Probably some sort of illegal operations behind the scenes. Avoid!
5/5
GoogleI am not a person that leaves a review normally but after speaking with Shannon several times, the service i got was fantastic any issues i had was sorted straight away along with with every question answered. Would highly recommend Shannon from the Newton le willows branch 😀
Thank you for taking the time to leave us a review! We are so glad that Shannon was able to provide you with fantastic service and address any issues or questions you had. We will be sure to pass along your kind words to her and we appreciate you recommending our Newton le Willows branch. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotI recently moved into Brigford property…
I recently moved into Brigford property and I can't express how grateful I am for the fantastic support from Lucy and Murray. From the moment I began the application process, they were incredibly helpful and attentive to my needs. Lucy guided me through all the paperwork with clarity and patience, ensuring I understood everything. On move-in day, Murray went above and beyond to assist me, he helped with any questions I had and made sure everything was in order. To top it all off, I received a delightful box of chocolates as a sweet welcome gift, which added such a nice touch! Their friendly demeanor and professionalism truly made my transition seamless. I highly recommend Brigford to anyone looking for a welcoming place home.
5/5
GoogleI am not normally a person who would write a review but I booked in a viewing via Lewis, and I had an amazing experience. He always answered any questions I had, had knowledge of the area. Would Highly recommend Lewis at Bridgfords.
Wow, thank you so much for taking the time to leave us a review! We're thrilled to hear that your experience with Lewis at Bridgfords was amazing. We pride ourselves on our knowledgeable and responsive team members, and we're glad Lewis was able to assist you. We appreciate the recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFrom the very start of our house purchase process, Macy Sampson was an absolute pleasure to deal with. She was prompt in responding to our queries, kept us well informed at every stage, and always came across as genuinely knowledgeable and …
"Thank you for your glowing review, we're thrilled to hear that Macy provided exceptional service throughout your house purchase process! We take pride in having knowledgeable and caring agents like Macy, and we're delighted to have her as … More
5/5
GoogleBridgfords have been fantastic to deal with from the start (still ongoing) but I want to give a special mention to Macy Sampson who has been dealing with me. She’s friendly, quick to respond and incredibly reassuring, especially as a first-time buyer. She’s made the whole process feel smooth and stress-free, and I’ve felt supported at every step. I couldn’t recommend her highly enough.
5/5
GoogleMacy is always very friendly and professional , she is a pleasure to deal with and very prompt helping with any quiries I have , she is a credit to bridgfords would definitely recommend
We are thrilled to hear that you had such a positive experience with Macy! Our team takes pride in providing exceptional customer service and we are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI used Bridgfords for a valuation on my house, the mortgage advisor who carried it out Lewis Duff was excellent and was really helpful. Because of this service I would definitely recommend Bridgfords.
Thank you for sharing your positive experience with Bridgfords! We're thrilled to hear that Lewis provided excellent service during your house valuation. Your recommendation means the world to us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotService above and beyond
What can I say about Bridgfords in Bamber Bridge, what an absolutely fabulous team of professionals to deal with especially Jane Catterall! This amazing lady has gone above and beyond for us firstly regarding the sale of my mum's house after she passed away, and now ourselves. Without Jane with her knowledge and wealth of experience our house move would have collapsed, she did everything in her power to get the job done, she went above and beyond, and is also a very understanding and caring individual remaining professional throughout. Couldn't have done this without you! Wouldn't hesitate to use them again.
5/5
GoogleMacy has been incredibly helpful in setting up and running viewings whilst I’m selling my home. The whole team has made the process super easy and as stress free as possible
Thank you for your kind words! We're so happy to hear that our team has made the selling process stress-free for you. It's been a pleasure working with you and helping with the viewings. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleThank you to Lewis who provided an excellent service from start to finish. He was really helpful and efficient throughout the progress. Communication was clear which made everything much easier.
Thank you for your kind review! We are thrilled to hear that Lewis provided excellent service and made your experience smooth and easy. We'll be sure to pass along your compliments to him. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleGreat company, staff were extremely helpful, our advisor, Shannon, couldn't have been more helpful. Even though we decided to stay where we are are I would thoroughly recommend Bridgefords.
Thank you for your kind words! We are thrilled to hear that our team, especially Shannon, provided you with great service. Our goal is to always exceed customer expectations. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe had Lewis out to do a valuation on our house. Lewis had great knowledge on our area and was really helpful. I would definitely recommend Lewis as Bridgfords.
Thank you for the wonderful review! We are glad to hear that Lewis provided you with knowledgeable and helpful service during your house valuation. We are proud to have him on our team at Bridgfords. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBooked a viewing via Shannon Smith, amazing and professional service. Shannon was very responsive, helpful and understanding with amazing knowledge of local areas. Would highly recommend Shannon.
Thank you for your kind words! We are thrilled to hear about your positive experience with Shannon. Our team takes pride in providing professional and responsive service with excellent knowledge of the local area. We appreciate you choosing us and recommending Shannon to others! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMacy has been fantastic and keeping us updated and communicating at each stage of our buying journey. I would recommend Bridgfords and especially Macy. Thank you.
Thank you for the glowing review! At Bridgfords, we take pride in providing top-notch service and communication throughout the buying journey. We are grateful to have Macy as a part of our team and appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotOne of the worst estate company i have…
One of the worst estate management company i have come across . The manager and one mr Mamood were disgusting and very wicked human being. The Took my £2000.00 from my account without seeing the property .
1/5
TrustpilotSome things never change - still shoddy
Some things never change. We bought our house through Bridgfords 5 years ago- not a good experience. They don’t answer the phone or answer emails. Today, as we’ve decided to sell the house, I thought to myself "maybe they’ve changed." I’ve called them 4 X, each time being redirected to an answering machine.I’ve emailed them and no reply. A continuation of a shoddy service continues. The 2 other estate agents I’ve contacted have replied more or less straight away and visits have been arranged. I honestly don’t know how Bridgfords survives in the current economic climate.
1/5
GoogleJamie, while saying a great deal over the phone failed to do a single thing he said he would & never calls you back to let you know he’s not bothered to do anything he gives assurances on. Getting anyone to answer the phone is very difficult. Jamie’ talking a lot yet failing to act on anything he said led to delays & cost for us, yet he appeared once we finally reached completion when he wanted the sale to complete having done nothing to support it initially. Jamie was a let down, says one thing but was too lazy to act on it or have the decency to acknowledge he hadn’t bothered. A woeful service I’d avoid, & appointing Axis professional solicitors was as dire a decision & as bad as it gets.
1/5
Trustpilot2 month+ deposit return delay
I rented a property managed by Bridgfords and moved out two months ago. I still have not received my deposit back. Since moving out, I have called and emailed the branch multiple times to follow up. My calls have been hung up on, and my emails have gone unanswered. For an agency that expects tenants to meet strict deadlines and requirements throughout the tenancy, this level of service at the end of the process has been disappointing. I would think carefully before renting through Bridgfords based on this experience.
5/5
GoogleLewis was really helpful, and professional answered all the questions I had! Very friendly
Thank you for taking the time to share your experience with Lewis! We are so happy to hear he was helpful and professional, and we appreciate your kind words about his friendly demeanor. Kind regards, Lucy, Customer Feedback and Support Team
1/5
Trustpilot1 Star is too many stars in my opinion...
I approached Bridgfords and Michael Poole last year to see about selling my late fathers Bungalow. I found their sales tactics to be a bit off, immediately trying to upsell me services I personally felt had no value, insisting it would make every difference. I begged to differ and having a bad gut feeling about them and a positive experience with Michael Poole I chose Michael Poole instead. Then came the phone calls trying to get me to switch and saying they would do a better job. After the second phone call I made it clear I was definitely not going to change my mind and asked them to remove my number from their records and not call me again. I received several other phone calls 2 or 3 weeks apart from each other and after repeatedly asking them to not call me again, the final call I received I told them (not very nicely) that if they contacted me one more time I would report them to the police for harassment as I had made it clear on several occasions I didn't want them to contact me.
5/5
TrustpilotThank you so much Holly at Stockton Heath's Bridgefords
I had a wonderful tour with Holly from Bridgeford's Stockton Heath. I didn't feel rushed and she was very attentive, patient with all my questions and built a quick rapport with me. She always answered the phone and emails professionally and gave thorough and informative replies, always keeping me in the loop as my application for my new rental progressed through all the stages. I highly recommend her. Steph xxx
1/5
TrustpilotThe worst out there
The worst out there, put us through so much drama, very stressful and mentally draining, their mortgage broker is absolutely useless, 4 months later we were declined, absolute waste of time, waste of energy, they just didn't want us to buy it for some reason, maybe because we are a different skin colour to them! Stay away from the burnley branch, good lord, how do they get away with this bs.
1/5
TrustpilotBridgefords are the worst estate agents…
Bridgefords are the worst estate agents i have ever come across, i am so glad i did not decide to sell my house with them! They never answer the calls, constantly leaving voicemails, very rarely they call you back! I viewed a property with them a week or so ago & no follow up phone call the following day, I wanted to make an offer , left several voicemails & nothing! Please avoid Bridgefords at all costs. They are the worst estate agents i have ever come across. Please stay away!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bridgfords's Merseyside office has 518 reviews across two platforms: 76 on Google, 442 on Trustpilot (across the whole business).
Bridgfords Merseyside is rated 2.4 out of 5 across all 518 reviews, and 4.3 out of 5 on Google from 76 reviews.
Bridgfords Merseyside, 135 High Street, Newton-le-Willows, Merseyside, WA12 9SQ.
