Trusted Agent profile · Merseyside
★★★★★
518 reviews across 2 platforms
135 High Street, Newton-le-Willows, Merseyside, WA12 9SQ
Bridgfords's office in Merseyside, at 135 High Street, is rated 2.4 out of 5 across 518 reviews on two platforms, including 76 Google reviews rated 4.3.
Every review we hold for the Merseyside office, from every platform, shown as written. First names only.
5/5
GoogleAfter speaking to Shannon, I was more than happy with the information I was given and was very professional. I would highly recommend Bridgfords
Thank you so much for your review! We are thrilled to hear that you had a positive experience with Shannon and that you were satisfied with the information provided. We truly appreciate your recommendation to others. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe placed our trust in Bridgfords (Newton le Willows) to sell our home and boy are we pleased with their service. They have gone above and beyond with their mentoring, help and assistance. They put our house up for sale and in 36 hours our house was Sold. The whole team are 100% efficient and are a pleasure to deal with. One person stands out above all at Bridgfords, a lovely girl called Sasha Matthew's. She's like a daughter to us as she's been an absolute joy with us. She's so efficient, friendly and is 100% great at her job. Bridgfords are lucky to have her as part of their excellent team.
Dear Lizzie, thank you for your glowing review! We are thrilled to hear that you had such a positive experience with our team at Bridgfords Newton le Willows. Sasha Matthews will be delighted to hear your kind words. We strive to provide excellent service to all our clients, and we are so pleased that we could exceed your expectations. Thank you for trusting us with the sale of your home. Kind regards, Lucy, Customer Relations,
5/5
TrustpilotThe Best Professionals in Property Management & Client Relations
I met the best professionals in Bridgfords since my entry into the UK. They followed every step with us and concluded the deal professionally.Lisa McNamara was exceptional and pragmatic, Lucy Dagless was following up in ensuring we made no mistakes as we progressed through the stages. We assured them of our utmost cooperation and will ensure we keep the asset in good shape and won't let them down for trusting us.Thank you Lisa. You are an asset to Bridgfords. Please accept our kindest regards.
5/5
TrustpilotYou're a star Ellie
Just wanted to mention the first Class service received by Ellie in the Tynemouth office. She is more than helpful every time I speak to her. I am a Landlady and despite the extremely expensive charges Bridgefords have for every aspect of Letting, it is Ellie who is polite, extremely efficient, always pleasant and a delight to deal with. Service like this needs to be recognised ...Ellie should run the office as nothing is ever too much trouble. I was visiting recently from London and Ellie was off, sadly. Other staff were on the phone and didn't even acknowledge I was there! so rude considering the money I pay them. I am in the Property business myself, so know how people expect to be treated. Well done Ellie, you are an asset to Tynemouth!
1/5
GoogleShambles of a company. Cohesion and desperation to move us into a property with black mould and damage throughout. False advertisement on RIGHTMOVE and refused to refund us as we signed the tenancy before seeing the property (went off pictures on rightmove where no black mould could be seen) landlord took our 1.6k so she can ‘fix the property’ in order to get new tenants in. They seem to think painting over black mould is how you fix it.
Hello Latin Moniquexx, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotLee Johnson from Countrywide…
We met Lee Johnson from Countrywide without any knowledge about house buying or what is needed to make it happen. He enabled us to create our credit profile as we had never had credit before and needed this to get a mortgage. He told us everything about getting the maximum we can afford from our salaries, making sure we had the best mortgage provider/rate and also ensuring that if anything bad was to happen, the house and our earnings would be covered and the house would be paid for! Lee I cannot thank you enough for enabling me and my wife go from renting to homeowners with peace of mind. Especially during a time of mortgage uncertainty (late 2022). Fantastic work! I highly recommend Lee to anyone who is either new to buying/selling or is seeking advice on what to do! THANK YOU! You have made our journey effortless.
1/5
TrustpilotI had an appointment booked for today…
I had an appointment booked for today at 2.p.m with the view to put my house on the market so I would be in a position to make an offer on a viewing tomorrow. I received a call around 1.30 to inform me that the agent is running 30 minutes late, making the expected visit for 2.30. 3.15 came. I rang the agents to be told she's not attending. To rub salt in the wounds furthermore I was told she couldn't come to me because of traffic and she would make the visit after me late. Viewing cancelled as I had wasted my day off waiting round for nothing.
5/5
TrustpilotOutstanding Customer Service!!!!!!!!
Samantha Hyde - What a gem!!!!!!!!What an absolute treasure and the epitome of true customer service!!!!! Sam is very efficient and nothing is too hard for her even if it’s outside her job description- she will find someone who can help and I don’t know what I would have done without Sam in the last few months leading to my purchase!!!!!!!! what a credit to the business her name deserves to be in shining lights!!!! Thank you Sam for an amazing service and for ongoing support. You have gone above and beyond the call of duty, Bridgfords is very lucky to have someone of your calibre as an employee!!!!! Wow!!!!
1/5
TrustpilotContractors should avoid at all costs!
Contractors should avoid at all costs!! We fitted a cylinder in a property for this agent, and have received no payment, now three month overdue. They tried to pass us onto the landlord when we’ve worked direct with them. We’ve still heard nothing, despite numerous calls, emails, complaints. We will be forced to get a debt recovery involved. Would not recommend working for them!
5/5
GoogleHi, the man from Bridgeford’s Estate Agents was very helpful and gave me all the information I needed in a very kind and pleasant manner. His name was Jason.
Many thanks Edward Magenty for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotJust sold my house with Bridgfords in…
Just sold my house with Bridgfords in Withington and couldn't fault them. They communicated with me regularly, kept me updated with the sale, chased solicitors up when needed and supported me throughout the process. Huge thanks to the Withington team, especially Richard, Sadaf, David and James. Excellent service from a very helpful team.
5/5
TrustpilotBamber Bridge Office
Bamber Bridge OfficeJust a note to say a huge thank you to Jayne and Lisa, this is the third house they have sold for us throughout the years - and each within 6 weeks. They have always taken care of everything from viewings through to sales and always go above and beyond to assist us as our family has grown.Huge thank you for everything.Lindsay and Steve
1/5
TrustpilotBridgfords
Extremely unprofessional company.Absolutely no communication skills with each other (or with us as the landlords). This resulted in us losing money, and money being taken incorrectly on several occasions.Whenever an issue was raised with Stephen, we had to send numerous emails over weeks to receive any answers as to what was going on. They always had to be chased up, and would never email on their own to let us know what was happening.When an issue had been raised, some staff would send patronising emails, rather than trying to solve the issue, especially Chloe and Lauren. This was just another area of unprofessionalism that was shown.A company that was sent to take photos to assess damage to the property was appalling. They 'forgot' to take photographs of important areas that had been damaged, such as the flooring that had come up.A tenant reported a leak to the company, which was not reported to us at all (again a lack of communication). This resulted in us having to pay over 1500 pounds for a new floor.We were told that no further money was owed to the company, and all that was left to sort was the amount of deposit money that would be returned to us for damages to the property. When we received this, hundreds of pounds had been deducted from the company, with no explanation as to what this was and why this was deducted.On another occasion, we told the company not to carry out an annual gas check as the tenant was leaving. They ignored this, did not even bother to let us know that they had carried this out until over 2 months later when we continuously questioned what was going on. We never received this money back, and despite emails proving the lack of communication, not even an apology was given.It became extremely obvious that this is simply a money making business, with no regard for the customer. We originally had Bridgfords in full control of the property, however with every necessary repair, they would always quote ridiculous amounts compared to any other company that we dealt with. They tried to take money off us at every opportunity, again with a lack of explanation and no actual service.We have numerous properties, and would definitely not recommend this company, or use them to manage any of our properties in the future. A huge improvement in communication and professionalism needs to be made.
5/5
GoogleMolly and Victoria were extremely professional from start to finish and went over and above to ensure the sale went smoothly as possible. The Newton Le willow branch should be very privileged to have such hardworking and driven staff.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleAmy was so helpful, she was honest, and let me look around with no pressure. In the past i have experienced discrimination in regards to my age. But bridgfords did not do this and i would highly recommend
5/5
TrustpilotGrace at Bridgfords Withington was…
Grace at Bridgfords Withington was great in helping us through the viewing and application process. She fit us in last minute to a viewing of a house in manchester that we ended up signing and was excellent at keeping us updated during the whole process. Couldn’t have asked for better :)
5/5
GoogleIncredible smooth process. Dora was amazing from the get go, she really but me at ease when looking at the property and help me very quickly to get into the house when I had a dead line to get into the house. 5** for Dora for her amazing service.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotWe are letting
We are letting - our Main contacts have been Through Megan M . She has proven knowledgeable around the new legislation. Flexible in her dealings with us . Most importantly easy to communicate with and responsive.
5/5
GoogleWe cannot thank Sophie enough for all her help, professional with a personal touch, she guided us through the whole stressful process of buying our home, always happy to help in any way possible, nothing was too much trouble she was with us from start to finish.PositiveResponsiveness
Hi Jeni! Thank you so much for this fantastic 5* review. We really appreciate your kind words for Sophie. Best wishes Graham, Customer Relations
1/5
Trustpilotignored, patronised and falsely accused
3 months into our tenancy we've experience the following with Bridgfords/Countrywide/Entwistle Green (no, I have no idea why they all take turns to email me or why they have different names if they're basically all the same company):
5/5
GoogleThank you very much for your professional help in all stages of the new house. Especially Mr Shaun Smith is a very professional, caring and sympathetic person. I also thank him.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
2/5
TrustpilotHad to call numerous times over two…
Had to call numerous times over two days before someone answered, waited a week for the viewing to be called two two hours before for confirmation I was attending, then one hour before they call again and cancel because someones car broke down. Absolute pants.
5/5
Googlemacy was very helpful and i am very satisfied with her service
Thank you for taking the time to leave this review. We're thrilled to hear that Macy was able to provide you with helpful service. Your satisfaction is our top priority. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBig thanks to Katie & Molly, and the rest of the team for their help with our first house purchase. Really professional, very helpful and always quick to respond. Will deffo recommend to others. Thanks again.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bridgfords's Merseyside office has 518 reviews across two platforms: 76 on Google, 442 on Trustpilot (across the whole business).
Bridgfords Merseyside is rated 2.4 out of 5 across all 518 reviews, and 4.3 out of 5 on Google from 76 reviews.
Bridgfords Merseyside, 135 High Street, Newton-le-Willows, Merseyside, WA12 9SQ.
