Trusted Agent profile · Meopham
★★★★★
2,165 reviews across 2 platforms
Wrotham Road, Meopham, DA13 0HN
Wards's office in Meopham, at Wrotham Road, is rated 4.7 out of 5 across 2,165 reviews on two platforms, including 178 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of six awards Wards won in 2026.
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The Trusted Agent 2026 results for Wards, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Meopham office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Jade and her team where always available and happy to take the time to explain the whole moving process. If we ever move again we wouldn't hesitate to use Wards again.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotI have now moved into a property…
I have now moved into a property arranged by Lee from Wards Lettings in Ashford. Lee was professional, courteous and patient and I would recommend his services to anyone looking to rent a property in or around Ashford
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
Trustpilot5 Stars to Wards of Barnehurst for…
5 Stars to Wards of Barnehurst for helping us through the purchase of our new house. Moving can be very stressful and the staff at Wards had great communication , good advice when we needed it and made the moving process seem easy. Many thanks, would recommend this company.
Hi Susie,Thanks for your review, we're delighted you're happy with our service. Your recommendation means a lot to us.Many thanks,Wards
5/5
TrustpilotA big thank you
We put our house up for sale with wards in gillingham. Adam helped and advised us along the way .they took potential buyers round. And kept us updated at every step and found us a buyer we recommend wards to everyone
5/5
GoogleThank you so much Dan, Oli & Laurence for amazing service you have provided! The whole process was really smooth and we even got offered the asking price which was amazing. Thank you everyone at Meopham!PositiveProfessionalism
Dear Aimee, Thank you for such a great review regarding Dan, Oli and Lawrence at our Meopham branch. They do pride themselves on offering the best customers service they can ensuring their sellers obtain the best price from the best buyer. I am so pleased to hear they were able to help you. All the best. Stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
TrustpilotExcellent Estate Agents
Ingrid & Becky were extremely helpful throughout the buying process. As the buyer they kept me informed and chased things up when they had slowed because of issues higher up the chain. Recommended. 5 Stars!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotThank you Tyler
My first time renting but Tyler was very helpful and kept me up to date with the process throughout. Always very professional but friendly. Thank you Tyler and will definitely be recommending you to family & friends.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotThank you Bethany for all your hard…
Thank you Bethany for all your hard work, you’ve been an absolute pleasure to work with. Both Bethany and James R at Ramsgate have been informative and helpful. Would definitely use and recommend again.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotVery helpful and knowledgeable
Laura was very helpful and guided us through the letting process (our first let for us), very quick at responding and know that she'll always be on hand if we have any questions - thanks Laura!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotThanks to Lee and Emily on the lettings…
Thanks to Lee and Emily on the lettings team at Ashford. I have a few properties and as issues arise the team is quick to sort them out. Good to have them looking after my portfolio
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotExcellent Service at Ashford
I cannot speak highly enough of the Ashford Office, in particular Julia and Nick who went out of their way to help us, their professionalism was outstanding. I would definitely highly recommend anyone to use this agency.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotJames.
Although I didn’t buy a house through Wards, I thought I would write and complement James on his excellent customer service. A few months ago I missed out on a purchase in broad Oak, someone pipped me to the post, but James said he would keep in contact if anything went wrong.Yesterday he called me to say the sales had fallen through and would I like a viewing.Unfortunately I had just paid a deposit for exchange on another property, just 10 minutes before James called.He was complimentary about my decision and very courteous. What a polite and well mannered young man. He is an asset to Wards and I would recommend him to any prospective customers.
Thank you for your kind review and I am delighted James did all he could to help you.Shame we couldnt help fully in the end but I wish you well on your purchase.I'll make sure James is aware of your positive feedback.Kind regardsDavid HayesDevelopment Director
5/5
TrustpilotA big thank you to Judy Day…
A big thank you to Judy Day for being friendly, helpful and going above and beyond throughout the stressful process of buying, especially for the first time. You are a true asset for the company!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
GoogleWe are buying a house through Wards at Meopham and the service has been great. We have had no trouble gaining access to the property to measure up etc with Lawrence and Hannah always happy to help. The constant updates through the stages have also been incredibly impressive. If at anytime we were ever to sell our house, I would definitely do this through Wards. Highly recommend!!
Hello Scott Palmer, Thank you for taking the time to leave such a detailed review. Many thanks, Wards of Kent
5/5
GoogleLawrence and his team were superb. Went the extra mile and manage to negotiate an incredible result on a sale for me, during the toughest of times. Thanks Wards!
ear Edward, Thank you for your recent feedback regarding Lawrence and our team in Meopham. I am delighted to hear they were able to help negotiate a great price for your home. They invest so heavily in marketing / advertising to attract as many customers as possible and then with their skill they filter down the best ones that are likely to suit you taking into account the buyers affordability an timescale. All the best, stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
TrustpilotRenting through Wards
Matt was efficient, organised and friendly as I wanted to rent my house ASAP. I am confident this will be a success now the paperwork is in place and look forward to having a good relationship with my tennants.
Hello, Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
GoogleWards of Meopham were very professional in selling my house. All the team kept me informed on any changing information immediately. Their local knowledge was exceptional. Dan, Ollie and Lawrence well done.PositiveResponsiveness, Professionalism
Dear Jeff, Thank you for your great review regarding the service you received recently from our team in Meopham. Their many years of experience of working in the local area and their dedication to helping customers with the moving journey really is the key to their success. Stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
TrustpilotGreat service by our sales progressor.
I was impressed by the way that our sales progressor - Debbie Brewer, was liaising with both sides on a regular basis right up to completion. Selling was quite stressful but Debbie really made an effort on our behalf, she was the one thing we could rely on throughout the whole process. Thank You Debbie.
5/5
GoogleKieron got us a buyer within one day so we were well pleased.
Good afternoon, Thank you for your review! We are delighted Kieron found you a buyer so quickly. We appreciate your business. Kind regards Wards of Meopham
4/5
TrustpilotHad a long difficult sale
Had a long difficult sale, but Sally Bryant helped us through the process. She constantly updated us and kept the chain together with her hard work. Thank you to Sally and the team in branch.
Thank you for leaving us your feedback! Best wishes,Wards of Kent
5/5
TrustpilotTony and Laura was extremely helpful…
Tony and Laura was extremely helpful throughout the whole process of renting a property. They were responsive and provided a quick turn around. They made everything easy and both was a pleasure to deal with.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
1/5
TrustpilotDO NOT USE THIS COMPANY
Arun Estates Ltd - Wards - Etc.DO NOT USE THIS COMPANY - I'd like to leave minus stars!Pressured to use their contractor pre-let, Cost £3500 for work including paint white walls... white, apparently essential. (I now realise this was a particular shade of white, making it costly to use any other contractor for touch ups). Turned out to be poor work, damage, negligence, did not cover an outlet pipe when removing dishwasher (or inform us) causing water damage and wasted Gas when they left the heating on full for a month cost a further £1250.Agent said nothing to do with them, then day before let told us a further £2100 required, all things we had asked about before. We decided to cancel at that point, so they ignored us and let them move in anyway writing an official letter saying we'd agreed to this extra work when we hadn't. That's £6850 before the tenants moved in and we haven't started on the fees yet...What the £200 a month on Management gave us from then on was a very poor email forwarding service asking for more money for damage caused by the tenants.Despite us providing scientific evidence and having lived there for 10 years, we were told to have part of our house may need to be demolished to uncover the cause because the tenants would not be honest about it. That would have cost £20,000 upwards.Plus deliberately Blind Copying in a fake email address so they could use their own contractors despite us saying none of their staff or associates were allowed unsupervised in our property.We were told Electrical Certificate not required, then when they realised we were no longer going to let, we were told we had to have the cert at the last minute when it was impossible to organise. We had to investigate ourselves to discover that is was not required for our current let which was ending.And on, and on, either completely incompetent or incredibly deceitful and malicious, possibly a mix of both.From 14 months we have ended up with less than a third of our mortgage covered and we haven't stopped spending on clearing up yet.Tenants have now departed and even more obvious damage has been found and the Agents are still trying to cover up for them.They have damaged a Bannister we were forced to install after only 3 months, we found our bedroom door in the garden behind the shed with chunks missing and a very poor replacement job, signs of breaking into front door, large items left behind, light fitting changed without permission, tree felled without permission, reluctantly paid for pond to be filled in which they prevented then totally messed with and ruined, and on and on.We believe they are covering for the tenants in order to let them again and not disclose to the new landlord the damage caused!They have not presented their file to the Ombudsman after nearly a month, stop replying to further complaints, and still blind copying the false email address... unbelievable.This isn't even everything we've had to deal with.Rotten to the core.We will never let again so that's one less property available to rent. We realise it is only a few tenants who are like this, but it's our first experience, and it's been very costly and soul destroying.Bumping this up to say that there has been dishonestly at every level, every response to our complaints has been absolutely laughable. Totally untrustworthy Company at every level and laws need to be changed to prevent customers being treated in this manner!
Dear AndyThank you for leaving your review.We are disappointed to learn of the difficulties that you have encountered during the tenancy of this property. We note from our records that your tenancy ceased on 1st April 2021 and that your concerns are currently being looked into.We do hope the outstanding issues are soon resolved satisfactorily and thank you again for providing us with your feedback.Kind RegardsWards
4/5
TrustpilotDebbie Ludgate
Despite bad luck with first 2 buyers wards worked very hard to ensure a sale went through at a good price. Debbie Ludgate was like a terrier in making sure the sale was completed as efficiently as possible
5/5
TrustpilotDesperately looking for a new house
I have been looking for a house for a while with not much luck in the current market. Natalie and Gary at Wards at Gillingham have been fantastic in arranging a prompt viewing on a place I straight way liked and put a offer on. They have been very polite and helpful in the whole process and kept me informed about the progress. I am really happy that my offer was accepted and I’m waiting to move in. They have been brilliant all the way and keeping me regularly updated. Thank you
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
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Yes. Wards won Trusted Agent in The Trusted Agent 2026 awards.
