Wards reviews

★★★★★ 5/5

Trustpilot

Monika was incredibly helpful

Monika was incredibly helpful she was patient and knowledgeable. She had excellent advice and really listened to what we was looking for. She went above and beyond and found a property for us at a different wards branch that ticked all the boxes. I had a bad opinion of wards until meeting her and she change my opinion, so much so that she actually gained additional bussiness as i advised a family member to use wards to sell his property.

Kezmarie · 28 August 2026

★★★★★ 5/5

Trustpilot

Professional with Excellent Communication

Recently purchased a period property through Wards of Ramsgate. The service I received was excellent, the staff were professional and friendly. Communication was first rate, even if I had to leave a message it was always acted on and Amanda Robinson (not in the Ramsgate office) would follow through with a call and speedy assistance. A shout out to James from the Ramsgate branch, he was an absolute super star! So helpful and accommodating, very professional with great communication skills. This was so appreciated as I was moving to a completely new county and area.

Elle · 21 August 2026

★★★★★ 5/5

Trustpilot

I have been renting a property from…Wards Lettings of Kent

I have been renting a property from Wards Lettings for the last 3 and a half years. They are diligent and obliging along with being so professional, in so many ways. I highly recommend them. Over these years, whenever I've had to make telephone calls, the person I've spoken to has been kind, charming and listens, responding in a friendly, satisfying manner. I enjoy speaking to Emmet when I pay my rent, via telephone. Also Will. The staff I've met, in person, including, Tammy and Laura has been a pleasure, both of whom, have treated me in a friendly, caring & personable manner. Sadly, I have to re-locate, due to commute distance. Finally....such a huge mention of respect to Billy Flynn...this Man has showed me such respect, he listens, reacts in an amiable, friendly manner, so rare these days. Billy is such a warm-hearted Gentleman...."Nuff Respect" Sir. I had a problem.. never have I experienced such a compassionate response in a business capacity. He listens and responds so reassuringly. I haven't met him, in person, however, that's how it feels via telephone. Billy is a fantastic ambassador for Wards Of Kent. I truly wish His career prospers. Warmest Regards, Billy and Wards. Paul Vincent Boyle

Paul · 14 August 2026

★★★★★ 5/5

Trustpilot

It’s been a journey

It’s been a journey! Gary had been very supportive of seeing this process through which has been a long one, couple of times wanted to take it off the market but persuaded me to keep it on! Hannah and Jenny have both been fabulous for generating bookings during the viewings period. A thanks to Luke as well. Kim fantastic with the STC period helping with the complicated process of keeping everyone updated with progress and any information/ issues that occurred!

Consumer · 1 August 2026

★★★★★ 5/5

Google

Although we did not end up finding our dream house with wards, I just wanted to give a shout out to Jack from Wards. He spent a lot of time answering all questions, sorted us out with a load of viewings and gave great advice even on other properties we were bidding on. Unlike most agents, he followed up on enquries and was really friendly and a pleasure to deal with. Hopefully in the future we'll be able to meet again. thanks.

Robert · 16 March 2026

★★★★★ 5/5

Google

Terri Bradbury has been absolutely amazing throughout the purchase of my first home. As a first-time buyer, I had lots of questions and at times felt overwhelmed, but Terri was supportive, patient, and reassuring every step of the way. She kept me updated regularly, responded quickly to any queries, and made sure everything progressed as smoothly as possible. Her communication and dedication really stood out, and she genuinely made the whole experience feel much less stressful than I expected. I wouldn’t hesitate to recommend Terri to anyone looking to buy or sell a property. Thank you so much for all of your help!

Tanya · 16 March 2026

★★★★★ 5/5

Google

Sadly we had to sell our parents house after losing them both. Ward’s at Meopham dealt with both the probate valuation and then the successful sale for us. We chose them because from the very start they were so kind at such a difficult time. They made a challenging time bearable and were always understanding. Terri Bradbury was always on hand to answer questions and dealt with anything quickly and efficiently. The sale went through smoothly and quickly. We are sure this because Terri and Debbie Brewer were so good at what they do. We were kept in the loop at every stage and the whole thing was made to seem easy. We are very grateful to the whole team. We would not hesitate to use Ward’s again. My old dad would be very pleased with their performance and would have definitely have given them a 5* review as well! Thankyou Terri and Debbie and the rest of the team.

Miranda · 16 February 2026

★★★★★ 5/5

Trustpilot

Billy Flynn has been a huge help to us…

Billy Flynn has been a huge help to us whilst we are going through the process of vacating our current property. He listens, gives us excellent support and advice which is what we required. Huge thank you Billy for making the process seemless.

Gary · 20 August 2026

★★★★★ 5/5

Trustpilot

Evie

Evie was personable, enthusiastic and knowledgeable a joy to communicate with and great energy to peruse our dreams for Mums last forever home. We may still be looking but she really has been great to work with so far.

Lizzie · 12 August 2026

★★★★★ 5/5

Trustpilot

Gaby Ervine

Gaby Ervine was so helpful and put us at ease immediately, taking a lot of stress out of the process. She gave us great advice and has kept us updated with pretty much bespoke properties as and when they have come on the market. We’ve been dealing with three estate agents recently and, while they’ve all been great, Gaby at Ward's was the rep who made us feel most at home and really treated us like people and not just customers.

Sam · 3 June 2026

★★★★★ 5/5

Trustpilot

We recently purchased our new home…

We recently purchased our new home through wards. We really can’t thank them enough for their hard work and dedication. They kept us updated they chased for updates and information about the chain and pushed to get it across the line. They really do try their best to get the best outcome across the whole chain and made us feel more comfortable when we felt things were going quiet. Big shout out to Chloe Yas Lewis and Debbie. What a team they are and what lovely people they are too. Always happy and communicative no matter how many time you call and chase and ask for updates really l made the process smoother and easier for what is a very stressful time.

Thomas · 17 May 2026

★★★★★ 5/5

Google

Jack Joslin is a fantastic estate agent - in a market where so many of his competitors are poor thus stood out. He was proactive and took the time to truly understand what kind of property we were looking for. Furthermore, he was always warm, friendly and professional, which goes a long way!

Emily- · 26 March 2026

★★★★★ 5/5

Trustpilot

Very pleased with the service

Very pleased with the service and professionalism from Wards Kings Hill. Sam Turner, Be Chapman, Kate Hunter and Maria Meddings were all first class in achieving a sale of our property. Thank you.

Mark · 14 August 2026

★★★★★ 5/5

Trustpilot

Wards of New Ash Green

My wife and family have lived in Kent for over 40 years, and every house that we bought or sold, of which there have been many, has been through Wards of Kent. They have always been an efficient and business-like agency. We trust them. Recently, we had to sell a second house in the village of New Ash Green that we were renting-out for over a decade. This was because of the changes in the tenancy laws.

Peter · 3 September 2026

★★★★★ 4/5

Google

We had a really positive experience with Wards during our recent house sale. From start to finish, their communication was excellent we were kept informed at every stage, which made a stressful process much more manageable. Despite a number of challenges along the way (none of which were their fault), they remained professional, supportive, and proactive throughout. A special thank you to Terri and Debbie for their help and perseverance which really stood out and made a big difference. We would definitely recommend their services to anyone looking to buy or sell a property.

Maxine · 9 April 2026

★★★★★ 5/5

Google

In our experience Wards provided a fantastic and professional service, kept us informed throughout the process and I would like to give a special mention to Jack Joslin who always seemed more than happy to help and move things along in a very speedy fashion. Thank you all.

Mark · 26 March 2026

★★★★★ 5/5

Trustpilot

I had a wonderful experience dealing…

I had a wonderful experience dealing with Wards. The team was exceptionally friendly, warm, and welcoming from the moment I got in touch. They went above and beyond to be helpful and kept me updated every step of the way. Moving or dealing with property can be stressful, but they made the entire process so easy and smooth. I highly recommend Wards to anyone looking for a reliable, friendly estate agent!

Chris · 4 September 2026

★★★★★ 5/5

Trustpilot

Callam helped and assisted us from the…

Callam helped and assisted us from the start of our property search up to the purchase and completion. Callam was always contactable. Cannot thank him enough.

Romi · 3 August 2026

★★★★★ 5/5

Trustpilot

Fantastic Service

We have just exchange contracts on our new property and would like to thank all the girls at wards for their hard work getting us there. They are always ready to help in anyway they can with prompt replies and helpful suggestions. Extremely professional and always knew the answers to any questions we had. Thank you so much Be, Maria, Sam and Katherine for your fantastic service.

Mrs · 16 September 2026

★★★★★ 5/5

Trustpilot

We would highly recommend Hythe Wards Estate…

We would highly recommend Wards Estate Agents in Hythe for selling your home. A huge thank you to Mark, Darren, Ollie, Amelia and Amanda.

Aimee · 7 August 2026

★★★★★ 5/5

Trustpilot

Nicholas Foster

Nicholas Foster was really helpful - I would highly recommend Wards. I am very happy with the service I received and great communication.

Kellie · 12 August 2026

★★★★★ 5/5

Trustpilot

Another satisfied customer

It has been a really good experience dealing with Billy, Keryn and other Wards staff with selling my flat. They are always pleased to see me when I walk down from the station. And once a sale had been agreed upon, Sally Bryant organised matters that I could not even think about, e.g. four sets of solicitors plus the clients also. Well done Sally.

Mr · 12 September 2026

★★★★★ 5/5

Trustpilot

Great company

We just purchased our new house through wards, they’re easy to get hold of and keep you in the loop. Kim batchelor was a diamond! I was having a nightmare with my solicitor who was dreadful! She got things moving and really put in a good few days hard work to get us there! Really happy with our purchase so thank you!

James · 24 September 2026

★★★★★ 5/5

Trustpilot

Wards and Be Chapman and Sam Turner

Both Be and Sam did everything in their power to make selling our present property simple and enhanced the reputation of both themselves and Wards even more by setting us up with a rental agreement prior to purchasing our new property which made what could have been a very stressful occasion much easier. I would not hesitate to recommend Wards to anyone looking to move.

Stephen · 29 August 2026