Trusted Agent profile · Melton Mowbray
★★★★★
89 reviews across 2 platforms
8a Burton Street, Melton Mowbray, LE13 1AE
Osprey Property's office in Melton Mowbray, at 8a Burton Street, is rated 4.4 out of 5 across 89 reviews on two platforms, including 76 Google reviews rated 4.8.
Every review we hold for the Melton Mowbray office, from every platform, shown as written. First names only.
5/5
GoogleIt has been a long time coming. The Osprey team have worked really hard to help us find our new home in Melton Mowbray. We are delighted to have finally arrived in Melton and are delighted with the help the Osprey team gave us. If you are looking at Melton, go and speak to them. They will definitely be able to help.
5/5
GoogleHannah from Osprey was amazing. Made a very stressful time a lot easier for us by continuously keeping us up to date. Nothing was too much bother for her, and would often reply to our messages out of hours. What a journey! Thank you Hannah!! Kirstie and Mark xxxx
5/5
GoogleAll at Osprey were perfect from start to finish, with everything from the viewings to sorting through options for financing
5/5
GoogleOsprey Property assisted us in purchasing a layered probate sale with professionalism, diligence and were always contactable when delays occurred between solicitors. Have and will recommend to friends and clients to speak with their Investment Desk as their ability to manage client relations is unrivalled in our experience.
5/5
GoogleVery professional and efficient. Hannah was quick to get back to us and went above and beyond to help.
Great to hear. Thank you for the feedback it really makes a difference
5/5
GoogleHannah and Tom have been the most amazing people we could ever ask as having an estate agent they are attentive and happily let you ask all the questions you should always use them for any housing needs they are amazing!
Karis, what a lovely review to read. Thank you so much for your kind words, and it was our pleasure. Wishing you all the very best for the future...Hannah, Tom and the team
5/5
GoogleReally great experience working with Osprey in Melton, they have helped me all along the way until handing over the keys. Would recommend anyone wanting to buy and sell with them. Thank you Hanna and Tom!
5/5
GoogleHannah & Tom from start to finish in selling our house were amazing, communicating with us on a regular basis and worked very hard to get our house sold. Would definitely recommend them. Thank you both for everything.
Thank you Jane for your lovely review; and I am glad you are happy with our service level and getting the job done the way we think it should be. Thanks again. Hannah, Tom and the team
5/5
GoogleHannah and Tom have been excellent and supported us all the way through a lengthy process to get to completion - they are great to deal with and I would recommend Osprey if you are local and thinking about selling.
Martin, thank you for your review and we are delighted to read you are happy with our quality of service!
5/5
GoogleHannah gave us a very professional service, keeping on top of the ‘chain’ and always keeping us informed. We valued her recommendation for a solicitor. Hannah was always there to help with our questions. Thank you
5/5
GoogleFantastic Service from Hannah, made the whole experience of selling my home easy and stress free. Great, regular communication and always friendly and efficient. I would highly recommend Osprey and Hannah to anyone looking at moving house. thank you for everything, couldn't have asked for a better Estate Agent.
Dear Anna, Thank you for your kind words and we hope you love your new home. Best, Hannah and Tom
5/5
GoogleJune 25. We have sold our property with Tom and cannot compliment him enough. He has gone above and beyond and worked tirelessly on our behalf. A very personal service which we highly recommend
5/5
GoogleWe have bought and sold recently using Osprey, they’ve been so helpful throughout, chasing for us and making the process as painless as possible. Tom in particular has always been available for any questions and there to assist us with …
1/5
TrustpilotAppalling service from our Property…
Appalling service from our Property Manager Jade Clube. We moved out because we didn't feel safe. Emails ignored... meetings arranged without consultations.... attempt to charge us for cleaning rooms that don't exist. When the complaints procedure was requested email was ignored. We are forwarding our complaints to the property ombudsman
5/5
GoogleExcellent service from start to finish, Tom from Melton office was brilliant, good team, will definitely use again.
Philip, thank you for the review; it is greatly appreciated. Tom, Hannah & the team
5/5
GoogleOsprey Estate agents have been so helpful through the process of buying our first house we couldn't have asked for better service
Ryan thank you for the review and I am glad we delivered the service level we always strive for. Good luck with everything in the future. Best, Hannah, Tom and the team.
5/5
GoogleFirst rate service from Hanna & Tom could not ask for any thing more.
Les thank you for your kind words and reviews, greatly appreciated. Hannah & Tom
5/5
GoogleFantastic service from Hannah and the team - friendly, efficient and extremely helpful. Made the whole selling process easy. I wouldn't hesitate to recommend Osprey's services.
1/5
GoogleTerrible from start of contract to ending of contract
Jo, thank you for leaving a review. We do take our customer feedback very seriously and are very sorry that on this occasion we did not deliver to your expectations. Please note, that we always work to ensure a positive result for all parties involved and did our upmost to secure you a buyer. We wish you every success with your home move going forward.
5/5
GoogleExcellent service from Tom and Hannah.
Thanks Roo
5/5
GoogleBoth Hanna and Tom have been fantastic with my recent purchase and would highly recommentd them to anyone
Thank you for your review - we appreciate it greatly!
5/5
GoogleOsprey, Tom in particular, were great in helping us find our first home!
5/5
GoogleExcellent ***** 5 star service our house sale went through as smooth as silk, highly recommended team.
Thank you Eric for your review and for your kind words - glad everything went through smoothly and we wish you all the very best for the future. Hannah, Tom and the team
1/5
TrustpilotTerrible Experience
Terrible Experience We had an offer accepted on a property that Osprey were selling. Osprey neglected to tell us key information about a rapid turnaround time needed and this subsequently caused our purchase to fall through. Osprey did not assist us with our purchase at all and we feel they actively discouraged our deal from going through. We have had a huge financial loss because of Osprey, this coupled with their poor communication has left us very dissatisfied. Months later we have purchased another house successfully using a different estate agent and could not be happier with the service that they have provided. Please find an alternative Estate Agent.
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