Trusted Agent profile · Medway
★★★★★
2,194 reviews across 2 platforms
19 High Street, Rainham, Gillingham, ME8 7HZ, Medway, ME8 7HZ
Wards's office in Medway, at 19 High Street, is rated 4.7 out of 5 across 2,194 reviews on two platforms, including 177 Google reviews rated 4.8.
Every review we hold for the Medway office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic customer service
Dane and crew have been phenomenal in selling house for us, explained everything thing clearly n concisely...very hands on n it was the the little touches that led us to chose Wards...hand delivered initial costings was really old school customer service..would thoroughly recommend...such lovely people.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotAmazing service!
Spoke with Molly from wards today who was so helpful and went above and beyond to answer all my questions - she offered me so much advice and told me of different avenues i could explore! Was a pleasure to deal with her and wards today.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotHelpful person
Had a very good experience with a bright thoughtful helpful person called Shahla.
Hello Graham,Thanks for your review, we're delighted you're happy with our service.Best wishes, Wards of Ashford Estate Agents
5/5
TrustpilotFast responses!
Abi is dealing with any enquiries very quickly, she always responds within a few hours. Thank you for helping me with my BTL property.
5/5
TrustpilotGreat service and great support
Abi and Maria were brilliant. I'm new into the BTL business and they really helped me every step of the way. Very highly recommended
5/5
TrustpilotWonderful team
We had a fantastic experience with the rainham branch during the purches of our first property. Judy and Ali helped us to find the house and was involved through out of the purches making sure that each detail is dealt with properly and that our needs are met. It was great working with them and definitely will recommend them to out friends and family.
4/5
TrustpilotWards helpful to new landlord
Wards have generally been very helpful for us as new landlords guiding us through the process. One miscommunication that caused a little confusion has been the only reason I have not given them 5 stars.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotIt's quite amaizing workers and I got the most transparent and explicit understanding of how successful it is to afford a propert
It's quite amaizing and a pleasant experience with, wards letting, I spoke with one of the workers and I got the most transparent and explicit understanding of how successful it is to afford a propert
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotGoing the Extra Mile
I really appreciated the excellent communication and swift responses I received from Louise who was dealing with the sale and Joseph who was dealing with our mortgage.
Hi Mr. Jones,Thank you for leaving a review! It's great to hear how positive your experience with Louise and Joseph has been throughout your process.Best wishes,Wards.
5/5
TrustpilotGood experience
I just sold my property through wards.
5/5
TrustpilotGreat Ward's Team!
The Letting Team at WardsOfKent was great!. Prateek in particular was very exceptional and showed high level of professionalism throughout the referencing. I also got a good package from Ward's after getting the accommodation.
Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotExcellent Team
Very pleased with the whole conversation and helpful team, An absolute pleasure to deal with. We had two agents in the beginning but Ward's were by far the most, helpful and professional. Also a good experience with Jodi Watson &George they’ve been keeping in touch and also made me feel rest assured I’m in the right place. You deserve an award 🥂🤝
1/5
TrustpilotThis is overrated agency
This is overrated agency! I was a tenant in a flat and when my agreement was about to finish they where trying to get money for everything they could! My advice is to get insurance for the property you are about to rent!
Dear VesoThank you for taking the time to leave a review.Customer satisfaction is of the utmost importance to Wards and it is therefore disappointing to read your comments in respect of the proposed deposit deductions. When a tenant leaves a property, if there are dilapidations or damage to the property over and above fair wear and tear, the landlord may request that the cost of these repairs be deducted from the tenant's deposit. Wards act as an intermediary in this respect and relay this information to the tenant. Wards are not responsible for deciding how much is requested. Having reviewed your file we note that you were not in disagreement over the repairs that were sought. Wards have a duty not only to the landlords of the properties that we manage but also to the tenants in situ and we apologise if you have been unhappy with your experience. We would welcome the opportunity to address your concerns more fully should you wish and our Customer Relations Department can be reached on 01702 540802 or at customer.relations@arunestates.co.ukKind regardsWards
5/5
TrustpilotWards Letting Services Review
Have used Wards for the last 3 or 4 years and they always priovide a very prompt, efficient and professional service - no complaints at all.They always find me excellent tenants and their overal package is very competitively prticed.I'd have no problems reccommending them to any Landlord.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotGreat experience from the whole team!
Great experience from the whole team!! Would definitely recommend if you’re buying a new home.
Good Afternoon. Thank you for taking the time to leave a review. We appreciate the recommendation! Many thanks, Wards
5/5
TrustpilotSam at Wards was fantastic
Sam at Wards was fantastic. She listened to what we wanted when buying a house and did her very best to find us our perfect home.She gave us weekly updates and made us feel really as though she had our best interests at heart.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotWalderslade office & Kim Sale Co-Coordinator Rainham
Thank you to Kim Batchelor, she helped push everyone along and was very helpful, as well as Ami banks & Keiran Zwolinski.Thank you Wards
5/5
TrustpilotGreat customer service from welling…
Great customer service from welling branch
Afternoon Klodian,Thank you for taking the time to leave us a review, we really appreciate it.Best regards, Wards of Kent
5/5
TrustpilotProfessional and Personable
I cannot fault Abi and Hamid, the attention to detail and the eagerness to go the extra mile means it's been easy for us to find tenants in a very short space of time. I'd highly recommend this professional and personable team.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotWards experience
Our experience with wards was very good especially Hanna Roberts who kept us informed every step of the way, would highly recommend them
5/5
TrustpilotTony and Laura Medway
My husband and I have been using Wards for the previous 4 years to let and manage our properties. We cannot fault Laura and Tony from the Medway Lettings branch for their hard work. They offer a fantastic service with great communication, nothing is too much bother.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotAmazing experience with wards for the…
Amazing experience with wards for the process of renting our new home. Tony and Laura from the medway branch on medway City estate were amazing so helpful and replied to emails very quickly. Helped so much every step of the way would highly recommend
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotJesse from Chatham wards office helped…
Jesse from Chatham wards office helped me a lot finding a good buyer.
Hi Blerim,Thanks for your review. We're happy to hear that Jesse was able to find you a good buyer. All the best,Wards of Kent
5/5
TrustpilotSuperb service
Highly recommend Wards for their professionalism and efficiency. Tim and Nick from the Ashford branch have been incredibly helpful while dealing with everything, keeping us well informed throughout and ensuring the process run as smooth as possible. Really pleased with the service they provide, can’t fault them.
Hello, Thank you for taking the time to leave a review. Best wishes,Wards of Kent
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