Trusted Agent profile · Medway
★★★★★
2,198 reviews across 2 platforms
19 High Street, Rainham, Gillingham, ME8 7HZ, Medway, ME8 7HZ
Wards's office in Medway, at 19 High Street, is rated 4.7 out of 5 across 2,198 reviews on two platforms, including 177 Google reviews rated 4.8.
Every review we hold for the Medway office, from every platform, shown as written. First names only.
5/5
TrustpilotI’m selling my property
I’m on my own and they’ve looking after me so well. Also keeping me in touch how the viewings are going, and informing me of the feedback they’re received from the viewers of my property.
Hi Georgina,Thank you for leaving a review! It's great to hear how supportive the team have been throughout your process.Best wishes,Wards.
1/5
TrustpilotMark
Mark That is exactly my experience!
Dear BobThank you for leaving your review and we are disappointed that you feel this way.Our records suggest that you are currently purchasing a property and that our staff have maintained regular contact with you and your legal representative in order to assist with the conveyancing process. We regret if you have been dissatisfied with the level of communication received and should you wish to discuss your experience in more detail, please do not hesitate to provide further details to our Customer Relations department on 01702 540802 or by email to customer.relations@arunestates.co.uk.In the meantime, we hope that your purchase proceeds to a successful conclusion. Kind regards Wards
5/5
TrustpilotMany thanks to the team at Wards for…
Many thanks to the team at Wards for all their assistance to name a few Ali, Judy, Clare , Judy and Hannah and apologies if I have missed any.Great Job and made a stressful time as best as it could be.
Hello Michael, Thank you for taking the time to leave a review. We're so glad to hear that the team were able to ease your stress and help you to move forwards! Best wishes, Wards of Kent
5/5
TrustpilotJust wanted to leave a 5 star review…
Just wanted to leave a 5 star review for Kim Batchelor.Kim has been outstanding from the beginning to the end of the process and incredibly professional throughout Thanks Kim
5/5
TrustpilotVery happy with the service received…
Very happy with the service received from Wards on our move into our new home. A huge thanks to Amy for taking all my calls and answering all my emails.
5/5
TrustpilotMr David Odunlami provided great…
Mr David Odunlami provided great customer service. He was very helpful and was able to guide me in the right direction. Thank you David for the outstanding customer service!
5/5
TrustpilotThank you to everyone at Welling branch…
Thank you to everyone at Welling branch for helping me sell my property and for your patience. A special mention must go to Anne McDonald who has been fantastic through out it all, especially for keeping me informed all the way.I must also mention Debbie Brewer for helping me with the contract and financial side.It’s been an absolute pleasure dealing with you all and would recommend to everyone.Regards Ian
5/5
TrustpilotFirst time buyer
Great people as a first time buyer it was really helpful working these team they kept us update Everytime there were changes in our case and chasing everyone in chain to make things work
Thank you for leaving a review! We're so pleased to hear that our team were able to help you and keep you updated throughout your journey as first time buyers.Best wishes,Wards.
1/5
TrustpilotAbsolutely awful
Absolutely awful , dishonest and unprofessional, Viewed 2x property 12 days ago - vested a interested in both. Was told we were first choice !Never once got called back , when we called for info on at least 25 times never got called back and was told ‘we aren’t going to call you every 5 mins’ had to chase continuously for any information.Very unprofessional- blatantly lied to on more than one occasion, all we asked for was honesty and that was a massive step to far for them. Was told landlord was possibly having second thoughts about renting out completely which we were fine with BUT the very next day to find out ourselves on line that the property’s had both been rented out. (strange)On one phone call - asked what was happening- Was then told the landlord didn’t want a dog but when I stated that we had been told by another agent previously that the landlord was happy with a dog and he read an e-mail from landlord stating that he was happy with the dog. Was told ‘Oh he changed had his mind’ !!!!All we asked for was honesty - if we weren’t suitable or the property had gone ‘just tell us’ again Wards couldn’t manage this!Completely no empathy was shown throughout as finding a home is effecting peoples lives and no thought was given in regards to this!Very upsetting and unprofessional experience….
5/5
TrustpilotWalderslade office & Kim Sale Co-Coordinator Rainham
Thank you to all that work at Wards in Walderslade, you were all fantastic. It was a pleasure working with you all. You all deserve a raise :) Kenny George Branch PartnerKim Sale Senior Sales Co -Coordinator RainhamSam Bahia-Marketing consultantTerri Truckle Sales managerAmi Banks, Senior Sales ConsultantSue Millgate, Senior Secretary
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotWe have now both bought and sold…
We have now both bought and sold through Wards Chatham and are really happy with the service. The guys there can't do enough to help you and are always polite and cheerful,which helps when moving can be stressful. We would always recommend them for a sale or purchase.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotLaura from Wards in Rainham lettings…
Laura from Wards in Rainham lettings did a fantastic professional service for me. Nothing was a problem. Any questions I had or any emails I sent were very quickly answered and any documents I asked for was straight away forwarded to me. Within the same day of advertising the property with photos and a video a respectable tenant was found and checked out for me. Thankyou for a wonderful service.
5/5
TrustpilotWards were really helpful
Wards were really helpful, got me into my new flat with a lovely welcome box. David was great!
5/5
TrustpilotI would thoroughly recommend Wards of…
I would thoroughly recommend Wards of Hythe. All the staff in branch have been really helpful in selling our house. I'd also mention Jodi Wyncol as through her work she kept all parties informed and to that end stopped the small chain from falling apart. Thank you.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotThank you to the team in Banstead
Thank you to the team in Banstead. Great service, couldn't do enough for me once offer was accepted and kept in contact during the whole process. I would recommend to friends and family.Punctual and informative during viewings and then the 'behind the scenes' team joined once offer was accepted
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotA fantastic service!
Amy has been so helpful and friendly from my first viewing to picking up the keys. I have had a very positive experience and would highly recommend!
4/5
TrustpilotVery happy with the service we received…
Very happy with the service we received from Wards especially Kim Batchelor who was very prompt and helpful.We are settled in our new home and want to thank Wards :)
1/5
Trustpilotcomplete waste of 20 weeks
As another reviewer said, it has just been a complete waste of 20 weeks!
5/5
Trustpilotfollowed through on the support commitment they made
Sally Bryant was great in chasing down the various elements of the purchase, ensured that there were no impediments to completion to to the purchase - kept everyone informed
5/5
TrustpilotJust sold my property and had a very…
Just sold my property and had a very stress free move with Wards, the manager of wards in tonbridge is exceptionally helpful,and such a lovely person to have helping us, he has a very friendly manner and is so professional.I would not hesitate to go to Kai again.Thank you wards!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotThank you Wards of Tenterden
Thank you Wards of Tenterden. Alex and Ollie kept me updated and gave excellent service and advice. I would definitely use this office again.
5/5
TrustpilotNic came to value the house today
Nic came to value the house today. Very friendly, informative and went out of is way, in helping us with the "land registry" process. Fully recommend.
Hi Jenny,Thank you for leaving a review! It's great to hear how positive your experience with our agent, Nic, has been and how informative they were.Best wishes,Wards.
5/5
GoogleThe whole team was great they supported us from looking to buying a house always checking in! Available for questions whether they seem stupid or not! Sorry it took me a while to post I've been busy settling in!
Dear Toni, Thank you for your review. We are so delighted to have been able to help you find your new home and you are settling in well. Anything we can do further, please do not hesitate to call. All the best, stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
TrustpilotExpert knowledge of local area, thank you!
Wards have been extremely helpful in assisting us to find our first investment property. Debra at the Rochester branch found us several suitable properties and had expert knowledge of the local area. Thank you for all your time and assistance. We look forward to working with them in the near future.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
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