Trusted Agent profile · Medway

Wards Rainham reviews in Medway

4.7

★★★★★ Excellent

2,203 reviews across 2 platforms

19 High Street, Rainham, Gillingham, ME8 7HZ, Medway, ME8 7HZ

Wards's office in Medway, at 19 High Street, is rated 4.7 out of 5 across 2,203 reviews on two platforms, including 177 Google reviews rated 4.8.

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4.8 / 5

177

Reviews on Google

This office

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2,026

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Medway office, from every platform, shown as written. First names only.

5/5

Trustpilot

Excellent Agents - Wards, Rochester

We have recently sold our property through the Rochester branch of Wards. We cannot fault the service we have received. Initially, we approached 3 different estate agents to gain a valuation. The first two showed little interest or enthusiasm for our home. One arrived 45 minutes late for the appointment, had no idea about the local market and acted unprofessionally throughout. He told us he would have difficulty selling our property and valued it at a whopping £100,000 less than what we achieved (and it was only on the market for a couple of weeks!). From our initial meeting, Jason from Wards stood head and shoulders above the other agents. He had current market data, trends and comparable properties prepared in advance. Furthermore, it was obvious that he knew the local market. He had recent experience of selling property in our road and had potential buyers in mind from the outset. His knowledge and approach gave us complete confidence. From that point on, the team have worked quickly, efficiently and with compassion to bring about the sale we had hoped for. I cannot recommend them more highly. You will pay a little extra to instruct Wards but it is an investment worth making.

Mrs · 28 March 2022

Agent replied · 30 October 2024

Thank you for your kind review. I am delighted to read your comments about Jason who I know prides himself in providing great service alongside his knowledge and passion.I'll certainly pass on your comments. Thanks again.David HayesBranch Development Director

5/5

Google

Many thanks and a great service provided by Alison Jenkins and Judy Day in helping us obtain our purchase.

Steve · 10 June 2026

5/5

Trustpilot

Superb

Aaron was very friendly, quick and helpful with everything, it was a joy to have him help me and my girlfriend move into our first rented property together. Also I would like to give a mention to Jack who was very professional and helpful with everything to. I would definitely recommend these two boys and wards to anyone looking for a place.

Brian · 27 June 2022

5/5

Trustpilot

Property purchase in Bexleyheath

I was pleasantly surprised by the agency’s transparency, depth of market knowledge, and understand of my ever changing requirements! I have been especially impressed by Cameron Hadfield, who has gone over and above to provide me with the support I needed to make the right decisions - thank you, and I’m very grateful.

Ameen · 28 May 2024

Agent replied · 30 October 2024

Hi Ameen,We're glad to hear that you found us to be knowledgeable and transparent. We'll pass your feedback on to Cameron, he'll be absolutely delighted. Thanks,Wards of Kent Estate Agents

5/5

Trustpilot

Really impressed with Wards especially…

Really impressed with Wards especially Jessie Williams who has been with me all the way on my house purchase at Pottery Grove. Not been an easy one but Jess has just gone the extra mile.

Christine · 15 September 2021

Agent replied · 30 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish. Jade and her team where always available and happy to take the time to explain the whole moving process. If we ever move again we wouldn't hesitate to use Wards again.

Andrew · 28 April 2021

Agent replied · 30 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

I have now moved into a property…

I have now moved into a property arranged by Lee from Wards Lettings in Ashford. Lee was professional, courteous and patient and I would recommend his services to anyone looking to rent a property in or around Ashford

David · 29 January 2021

Agent replied · 30 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

5 Stars to Wards of Barnehurst for…

5 Stars to Wards of Barnehurst for helping us through the purchase of our new house. Moving can be very stressful and the staff at Wards had great communication , good advice when we needed it and made the moving process seem easy. Many thanks, would recommend this company.

Susie · 31 July 2024

Agent replied · 30 October 2024

Hi Susie,Thanks for your review, we're delighted you're happy with our service. Your recommendation means a lot to us.Many thanks,Wards

5/5

Trustpilot

A big thank you

We put our house up for sale with wards in gillingham. Adam helped and advised us along the way .they took potential buyers round. And kept us updated at every step and found us a buyer we recommend wards to everyone

Jane · 28 February 2024

5/5

Trustpilot

Excellent Estate Agents

Ingrid & Becky were extremely helpful throughout the buying process. As the buyer they kept me informed and chased things up when they had slowed because of issues higher up the chain. Recommended. 5 Stars!

MR · 13 August 2021

Agent replied · 30 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Thank you Tyler

My first time renting but Tyler was very helpful and kept me up to date with the process throughout. Always very professional but friendly. Thank you Tyler and will definitely be recommending you to family & friends.

Claire · 13 March 2021

Agent replied · 30 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Thank you Bethany for all your hard…

Thank you Bethany for all your hard work, you’ve been an absolute pleasure to work with. Both Bethany and James R at Ramsgate have been informative and helpful. Would definitely use and recommend again.

Bernie · 8 October 2021

Agent replied · 30 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Very helpful and knowledgeable

Laura was very helpful and guided us through the letting process (our first let for us), very quick at responding and know that she'll always be on hand if we have any questions - thanks Laura!

Katy · 23 May 2021

Agent replied · 30 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Thanks to Lee and Emily on the lettings…

Thanks to Lee and Emily on the lettings team at Ashford. I have a few properties and as issues arise the team is quick to sort them out. Good to have them looking after my portfolio

Stratton · 17 May 2021

Agent replied · 30 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

James.

Although I didn’t buy a house through Wards, I thought I would write and complement James on his excellent customer service. A few months ago I missed out on a purchase in broad Oak, someone pipped me to the post, but James said he would keep in contact if anything went wrong.Yesterday he called me to say the sales had fallen through and would I like a viewing.Unfortunately I had just paid a deposit for exchange on another property, just 10 minutes before James called.He was complimentary about my decision and very courteous. What a polite and well mannered young man. He is an asset to Wards and I would recommend him to any prospective customers.

Philip · 22 January 2022

Agent replied · 30 October 2024

Thank you for your kind review and I am delighted James did all he could to help you.Shame we couldnt help fully in the end but I wish you well on your purchase.I'll make sure James is aware of your positive feedback.Kind regardsDavid HayesDevelopment Director

5/5

Trustpilot

A big thank you to Judy Day…

A big thank you to Judy Day for being friendly, helpful and going above and beyond throughout the stressful process of buying, especially for the first time. You are a true asset for the company!

P · 20 July 2021

Agent replied · 30 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Excellent Service at Ashford

I cannot speak highly enough of the Ashford Office, in particular Julia and Nick who went out of their way to help us, their professionalism was outstanding. I would definitely highly recommend anyone to use this agency.

Bryan · 18 February 2021

Agent replied · 30 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Genuinely can't thank these guys enough…

Genuinely can't thank these guys enough for all there hard work in selling our property. We received an offer 2.5k over the asking price which we are over the moon with. Highly recommend this company for all your property needs. Extremely professional service throughout.

Mr · 8 October 2024

Agent replied · 30 October 2024

Afternoon Lloyd,Thank you so much for your review. We're delighted to hear that you received an offer above the asking price and that you found our service professional throughout. It's fantastic to know you highly recommend us for property needs. Best regards, Wards of Kent

5/5

Trustpilot

Renting through Wards

Matt was efficient, organised and friendly as I wanted to rent my house ASAP. I am confident this will be a success now the paperwork is in place and look forward to having a good relationship with my tennants.

Customer · 25 July 2020

Agent replied · 30 October 2024

Hello, Thank you for taking the time to leave a review. Best wishes,Wards of Kent

1/5

Trustpilot

Walderslade branch: A purchase from hell.

I’ll try my best to make this as brief as possible, however the journey we have been through feels like a never ending nightmare. Me and my fiancé was accepted on our first home back in November 2024. We couldn’t be more proud of ourselves for managing to buy a house in this current climate, and still be in our early-mid 20s.

Klara · 18 April 2025

4/5

Google

Very happy with our service Judy Ali and Kimberly were excellent always there when we needed and any problems always willing to help us were very happy with all the service we receivedPositiveQuality

Ann · 23 October 2021

Agent replied · 22 October 2024

Dear Ann, Thankyou for your positive feedback regarding Kimberly and Judy at our Rainham office. Sometimes I don't think they are happy unless they are helping customers sort out problems with moving. All the best for the future. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents

5/5

Google

Very helpfull with the purchase of our new home. Judy Day was the co-orndinator and was exceptional with her help and assistance, keeping us up to date to completion of our purchase.PositiveResponsiveness, Professionalism

Tom · 23 October 2021

Agent replied · 22 October 2024

Dear Tom, Thank you for your great feedback regarding our Rainham Team and especially Judy, our Sales Co-Ordinator. She will be delighted she was able to help. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents

5/5

Trustpilot

Great service by our sales progressor.

I was impressed by the way that our sales progressor - Debbie Brewer, was liaising with both sides on a regular basis right up to completion. Selling was quite stressful but Debbie really made an effort on our behalf, she was the one thing we could rely on throughout the whole process. Thank You Debbie.

Jerry · 13 January 2023

5/5

Trustpilot

The best service ever!!! Thank you so much!

A massive shout out to the Rainham Office Darren, Ali, Judy and Clare for all of your hard work and dedication. I speak so highly of you for your caring, kind and professional approach in selling my property. We had such a bumpy ride with our first sellers pulling out on exchange day, but you all worked continuously to get us another buyer so quickly and got the deal done in such a short amount of time. Me and the children are so grateful and we are loving our new house. Thanks so much you have been amazing and you deserve a huge gold star 🌟

Sarah · 19 November 2021

Agent replied · 30 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

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