Trusted Agent profile · Matford
★★★★★
517 reviews across 2 platforms
Trood Lane, Matford, EX2 8YP
Part of Bovis Homes South West, see every office.
Bovis's office in Matford, at Trood Lane, is rated 2.3 out of 5 across 517 reviews on two platforms, including 10 Google reviews rated 3.8.
Every review we hold for the Matford office, from every platform, shown as written. First names only.
1/5
TrustpilotPurchased one of the show house on the…
Purchased one of the show houses on the Millwood Meadows development in Redditch. Constant problems with poor plumbing. Can't get access to leaks. Holes left in the render after they took away their signage and never filled.Poor customer service who are not helpful.
1/5
TrustpilotTerrible
My experience with Bovis has been terrible. I can only advise others avoid the company. This will avoid stress fo years to come- customer service is horrendous - house build quality is cheap with poor workmanship (thin floors, leaks, snags, creeking stairs and floorboards, poor insulation/soundproofing)- maintenance of surrounding estate is awful (maintenance, broken objects, potholes)Your 2 years warrantee will be spent trying to get Bovis to finish off the houseAvoid
1/5
TrustpilotPoor customer care
Poor customer care, Been waiting 2 years for the snags to be still done on my property. Repeated phone calls/Emails to no avail. They just dont care after you sign on the dotted line after a well rehearsed pitch to sell the property. When you escalate to the 'Regional Director' he just fobs it straight back to the infamous Customer Care Team.I really wouldnt recommend buying a Bovis Home. Disgusting.
1/5
TrustpilotShocking experience, avoid at all costs
Shocking experience which started before we even exchanged contracts, wish we'd pulled out and saved ourselves from 4 years of misery. Build quality is terrible and snagging is a relentless nightmare. Fixtures and fittings all of the cheapest possible quality and as a result we're already at the stage where the house needs refurbishment in just about every area.I would strongly advise to avoid this builder at all costs.
1/5
TrustpilotDo not buy a house from this company
Do not buy a house from this company! You will be left in a substandard property.
1/5
TrustpilotDeath Trap
Bovis Homes build quality is poor. They refuse to comply even with NHBC requirements. Instead they use intimidation and bullying tactics like loud sirens which have caused partial deafness. Living on a Bovis estate is like being in a protection racket. An electrical fire caused by the wrong type of wiring and faulty RCD could have killed all of our family. DO NOT BUY FROM THEM.
5/5
TrustpilotMoved in November 2019 linden harpers
Moved in November 2019 linden harpers heath Doncaster.Sales staff made the move smooth.Site Manager Kevin Brennan couldn't do anymore to help. Snags a little slow to resolve but given the pandemic safety comes first in my book. Customer service & aftercare is awsome don't listen or belive what you read. People are quick to be negertive. Well done team linden / vistry.
5/5
TrustpilotGreat house
Great house ! Lamentable decision making over telecom provider restriction. We are in the 21st century Come on Bovis let people make there own choices and get the restriction lifted, This is my one and only complaint in 12 months!I d be more than happy to discuss this with the CEO! especially when Bovis sold two 4 bed homes from my review during the last 6 months.
1/5
TrustpilotWas looking at the Hazel on midfields…
Was looking at the Hazel on midfields site cam. Been looking for some time. We found that at the sales team would not take us seriously. In the end we looked at the newland site up the road. Bovis you lost out on a sale would not recommend. We will be in are newland home by Christmas.
1/5
TrustpilotBad project of the roof
Bad project of the roof.House with gutter behind the wall. The roof is leaking after 7 years and my neighbours have problem after 4 years. I am realy disappointed for a house worth around 300k. Warranty nhbc I need wait 5 weeks for inspections.
1/5
TrustpilotAvoid Avoid Avoid!!!
Avoid Avoid Avoid!!!Avoid these at all costs. Appalling builders and customer care. Bodge up builders, we have had a never ending list of problems including, over priced house, boiler connected incorrectly, holes in brickwork/ missing mortar, water leaking through ceiling from under bath, front door warped, this list goes on.Cretinous con artists, liars and bodge up builders.Avoid Avoid Avoid!
1/5
TrustpilotBovis buyers beware
I would suggest anyone buying a Bovis/Vistry home to invest in a professional snagging report on completion. We haven’t had the best of experiences but it Is their Customer Care that leaves a lot to be desired. Lack of communication, over promising & under delivering & a serious lack of ownership of issues in our home. Dreadful.
1/5
TrustpilotHave my house 4 years ago and since day…
Have my house 4 years ago and since day one, keys given and still building around me. Had a little flood, garden problems, not storage compare to the papers. flooring getting really bad since we moved, paid lots already to fix so many things. Should be a forever home but will take lots to fix they done wrong
1/5
TrustpilotMost underhanded evil people
Most underhanded evil people. You buy a house only for them to sell it to a preferred cash buyer anyway. Completely untrustworthy in every way
1/5
TrustpilotAfter 2+ years
After 2+ years, they are still continuing to wreck the lives of myself and my family, with their lack of ability to to own up to pile of crap they sold us for a third of a million pounds, that has been deemed uninhabitable and worthless. Dream home more like nightmare house.Biggest mistake of my life, don't let it be yours too!!!
5/5
TrustpilotBOVIS HOME
I have just bought and moved into a new build house on Minerva Heights in Chichester, West Sussex. The property is excellent quality 3 bedroomed detached house. The Aftersales support from Bovis has been excellent. I had no major problems with my house. I recommend anyone to buy a Bovis House.
1/5
TrustpilotLiars and Scam Artists
Bovis Homes have lied to me, misled me and been the worst company I have ever dealt with. They have missold me a Leasehold on a HOUES!! They never respond to my complaints. They are rude and 12 months since "buying" my house they have been useless. To date I am still awaiting a response to my complaint to them!
5/5
TrustpilotOverall I recommend
The sales process was particularly seamless particularly after the pandemic. Helpful sales team and even better after sales care. All the minor issues I reported were taken care of in good time and where not immediately available , I was kept in communication all the time till it came. Would be using them again when buying again.
1/5
TrustpilotThe worst customer service we have ever…
The worst customer service we have ever experienced. From our whole kitchen flooding to a leak coming through in the living room and not being fixed for months, our experience with Bovis has been horrendous - do not buy!!
1/5
TrustpilotOfferd me a deal on new flat in…
Offerd me a deal on new flat in Alphington exeter devon in March 2023 then put the price higher in September 2023 and very rude about it I am furious with their lazy management
1/5
TrustpilotCowboy outfit.
Cowboy outfit.The appalling build quality, cheap materials and shoddy workmanship is "surpassed" only by the most appalling, dismissive, inept after sales service you could imagine.
1/5
TrustpilotThank God for Trustpilot
We tried to book a viewing for one of their properties just to be told by their customer service...that we needed to qualify for something that even they could not explain...We thought that 400K would qualify but infact we were wrong....And that it's when we looked at their reviews...COLLISION AVOIDED!THANKS EVERYONE.
1/5
TrustpilotIf I could assign 0 stars I would
If I could assign 0 star I would. Essentially, it appears to be borderline criminal activity - obtaining monies by deception. Its been 3 years now, deposit paid, upgrades paid, they pulled the sale without telling me, and sold to another buyer whilst the house was still reserved to me, and refused to refund any of my money.
1/5
GoogleAnything like our past experience, then terrible doesn't begin to describe them!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
