14 reviews from tenants, from every platform, shown as written. First names only.
★★★★★ 5/5
View AgentsPerception, service and fun!
As all good real estate agents do, Lydia first tested me by showing me a few properties to gauge what really interested me. Then she found the perfect apartment to suit my tastes and needs. From the moment I decided to let the apartment, Lydia was there to guide me through the process, which was a bit more difficult than usual, as I'm located overseas as is the owner. She helped me cut a mutually agreeable deal with the owner, got the paperwork through the "system" and responded to all my questions, no matter how trivial they might have been. I always felt in sure hands. And she always did it in good spirit. I always felt like her only customer, although I'm sure there are many. Many thanks for a great experience!
Mark · 30 May 2017
★★★★★ 5/5
View AgentsReview Matthew Firmston-Williams
Matthew has been extraordinarily helpful to me in finding a new apartment. I have been dealing with several real estate agents in London lately, and I have to say that he has done the best job of all. Even when he was taken ill from the office, he made the effort to stay in contact via email once it was important to get me into the new apartment asap. He has done very well in every aspect of the apartment search and the final process of moving in (contract, landlord communication, etc.). Amazing!
Julia · 13 October 2016
★★★★★ 5/5
View AgentsA credit to the profession!
I have worked with a variety of agents both letting and buying throughout London over the last 10 years and Matthew is the single best professional I have ever dealt with in property.
His approach to dealing with me was to actually listen and understand my needs and tailor the experience and suggestions to what I personally was looking for. That intelligent, professional approach meant that I found the exact style of property I was looking for. After this, his speed and accuracy of execution was fantastic and he made sure everything was completed in a timely manner. There are a plethora of mediocre agents out there and the whole experience dealing with Matthew has been a huge breath of fresh air.
I am already recommending him to friends who will soon be looking for properties in London and I would advise anyone reading this to deal with him as a priority before others!
Shameer · 4 July 2016
★★★★★ 5/5
View AgentsFantastic customer experience - professional & seamless
Matthew was top draw, he provided a fantastic customer experience. The whole process was seamless, and Matthew helped navigate us through matters. He was professional, open & honest and always delivered on his promises. The experience did not stop at sale - which can often be the case.....he continued to support our needs throughout the whole tenancy.
In summary, I would defiantly use CBRE again - and in Matthew you have a real star!
Neil · 2 April 2017
★★★★★ 5/5
View AgentsSatisfied customer
Matthew was great when I was looking to move into a London flat. He was professional, friendly and efficient. He let me look at several flats in the same block with different views and then go back and compare in day light a day later. The whole process was very smooth through negotiation to arranging the move. Couldn't be happier with the flat and Matthew's service.
Neil · 19 April 2016
★★★★★ 5/5
View AgentsBest agent we've worked with
Title of this review says it all. Matthew was fantastic in our search, not the typical agent, he went way beyond his call of duty to help us secure a great flat. I would recommend him to any of my network. Superb experience and I will never use anyone else now.
Paul · 23 May 2016
★★★★★ 5/5
View AgentsGreat Service
Matthew was very helpful in finding a flat to rent. He listened to my preferences and showed properties consistent with what I was looking for. He promptly responded to queries on my part, and was flexible in accommodating my schedule. I highly recommend Matthew.
Collin · 23 September 2015
★★★★★ 5/5
View AgentsSolution oriented and Proactive!
Matthew is a great letting agent, proactive, creative and full of positive energy! I would very strongly recommend working with him. He takes away the stress from the flat search experience and makes it an enjoyable one!
Caline · 31 March 2017
★★★★★ 5/5
View AgentsEfficient and helpful
Matthew was very efficient throughout the process of renting the flat I wanted.
He assisted me professionally following up with my requests and coming back quick, realistic and kindly.
Franca · 8 February 2016
★★★★★ 5/5
View AgentsTrustfull Agent
Just arrived from France, I saw so many properties with some many agents. Matthew was the only one I trusted. I really apreciated his honesty and availability.
Fanny
Fanny · 16 December 2016
★★★★★ 5/5
View AgentsGreat agent, easy to work with
Although I didn't find my final property with CBRE, Matthew spent quite a lot of time showing me properties. He has a fantastic manner. He knows his properties very well and was excellent in finding the exact type of properties I was looking for. He guaranteed not to waste your time or pressure you to view a place that is out of budget or outside of what you want. He's a total 5-star agent.
Aldo · 6 December 2016
★★★★★ 5/5
View AgentsVery helpful, diligent and knowledgable
Lydia made the process so easy. Would definately work with her again in the future
Simon · 22 May 2017
★★★★★ 4/5
View AgentsMatthew has been very helpful, and ensured the entire rental process went smoothly!
Alisha · 2 November 2015
★★★★★ 5/5
View AgentsOn the ball.
Knows what he s doing. Is very polite, helpful, no nonsense, sorted me out in seconds. Couldn't ask for anything more. 5* all the way.
Nikos · 6 May 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
