Trusted Agent profile · Martlesham Heath
★★★★★
133 reviews across 2 platforms
1C Betts Avenue, Martlesham Heath, IP5 3RH
Pauline Scott Property Management's office in Martlesham Heath, at 1C Betts Avenue, is rated 3.1 out of 5 across 133 reviews on two platforms, including 126 Google reviews rated 3.1.
Every review we hold for the Martlesham Heath office, from every platform, shown as written. First names only.
5/5
GoogleA friendly property letting agency. This feedback is a late post but worth repeating. I contacted them during the peak of Covid (April 2020). They gave me a property without breaking clause because my job was also not stable. They gave me a firm support when I needed the most. And I shall always remain obliged for it.
5/5
GoogleHad a great experience! Very kind people and responded quickly whenever I needed something.
5/5
GooglePauline Scott have been exceptionally helpful ever since we moved to Ipswich, they've been great at helping us resolve any needs we've had and have aa great rapour with the Landlords too. They were especially helpful a number of years ago when our Landlord at the time sold the house we were living in, helping a family off 5 adults find a new home, close by, and with a great Landlord... no easy task. I'd happily recommend them.
5/5
GoogleAs a landlord with some experience of other letting agencies I’d like to say that the team at Pauline Scott have been brilliant. They have made renting what was previously my home, so easy. Respectful, professional & efficient. Highly recommended.
1/5
GoogleShockingly Incompetent, agents unable to make an appointment on time, no notice of landlord's representative entering your rented accommodation. Oh and the inability to count to ten!
5/5
GoogleAm amazing company, fantastic communication from start to finish, found a property that I was interested in and was met up with a fantastic agent who showed me around and was professional and answered any questions I had, the team to whom I communicated with via email was very professional and replied to me each time promptly I would highly reccomend Pauline Scott for making a move so easy and stress free would highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
5/5
FacebookWe’ve been with them for nearly 4 years when our last letting agents suddenly closed. It was a bumpy start but they have quickly resolved things and happy to deal with any queries we have. Thank you for all you do x
Hi Frankie, thank you for your feedback & kind words.
1/5
GoogleTerrible service, every time you raise a maintenance issue it’s ignored until you chase it. The staff never have any idea what you’re referring to when you call to chase. Very accusatory in their communications. All in all not a great experience start to finish
1/5
GoogleThe worst letting agency ! Booked an appointment to see a 2 bed flat for a Satuday. In the same day, 2 hours before the appointment, they’ve e-mailed me “Good Morning, I am emailing as unfortunately we are going to have to cancel the viewing for today at Woodbridge Road. The landlords currently have keys as they are doing works.” I said ok, this could happen. So i’ve asked for another booking anytime that week between 12-17. The’ve said on Wednesday at 2pm so I’ve confirmed the booking. On Thursday night I was scrolling Zoopla to see the add and out of nowhere, the add was no longer available. So I’ve e-mailed them to see if the booking was still available, and they respond again 1-2 hours before “Good morning Laurentiu, Unfortunately we are yet to receive the keys back to the flat so we are unable to carry out a viewing today. Once they are back, we will contact you to arrange another day. I apologise for any inconvenience this may have caused.” I said okay, this looks doggy but this is not the end of the world. Same day, my girlfriend and I was looking on other properties and she found another 2 bed flat, different location but still same s**t company. So she e-mailed them without me knowing or speaking with her about what happend. When she came home she showed me the e-mail she received: “Dear Bianca As we don’t currently have the keys in the property then I cannot book a clean. I can book you in once we receive back” From there you can see this agency is poor managed and the people working there don’t give a @&-£. I hope you see this, I haven’t even e-mailed back, but for deffo I won’t ever.
4/5
GooglePauline Scott - I have been renting a home for almost a year in Ipswich Town centre. Right from start of the tenancy till the end of tenancy - the team of these professional people have always been very responsive to mails and calls, supportive for the issues or problems reported. Despite issues which have compelled me to leave (which I never have expected) which were dependent on 3rd party to fix - Pauline Scott have gone as much far as possible to co-ordinate and help around sorting them. Although - lot of experiences of delays with landlord, 3rd party and BMUK could have been avoided, I wont be blaming PS for the issues that left me leaving the house. I do feel there is space for improvement with PS in renting property with due checks of issues, working only with responsible landlords/owners and trying to be bit more authoritative in getting things done. Thank you for all the help all of you! - Joe, Ellie, Kirstie, Inga, Annie, Clarrie and rest of the team whom I may not have interacted during the course of tenancy.
5/5
GoogleGood service and very kind people
1/5
GoogleAppointment booked, left voicemail to confirm. 30 minutes waiting at the property, 4 calls with nobody answering, leaving a message for someone to call me urgently, of course nobody bothered. Finally got through to some incompetent male telling me I didn't confirm the appointment. What a joke of a company, absolutely no customer service and a rude lady in the backigrpund barking 'I didn't confirm'. I'm sure the landlords don't know about this shower and would be disgusted. I'll take my business elsewhere, regardless of what properly they have available.
1/5
FacebookDon't bother wasting your time, as a potential tenant they didn't even bother turning up to the viewing saying I hadn't confirmed the appointment when I left a voicemail 20 minutes after missing a call. I got a lucky escape after viewing other reviews by the sound of it. the guy on the phone had zero telephone manner and the lady shouting 'he didn't confirm in the background is just vile'. check your voicemails, you might actually have customers....
5/5
GoogleI’m a big fan of the entire team. They manage a small number of our properties in Ipswich
5/5
GoogleIv been with Pauline Scott for almost 2 years and they are great people,they have been very fair with me as I dnt need to explain myself here but so far they have been very kind to me,although they might be slow in responding to issues but once on it they solve it easily.will carry on using them as am waiting for a bigger apartment from them soon and I believe they are more than capable to help me move soon.Thanks Pauline Scott management
1/5
GoogleFailed to arrive for two viewings, massive waste of my time on both occasions. A Genuinely incompetent set of individuals. Will be avoiding any property under their stewardship.
1/5
GoogleTerrible. Its my first time to rent a flat, after i have paid all the fees in time, they just gave the keys without showing me how to operate the heating etc... I dont have heating despite me calling them and practically begging for them to come and sort it out, none of them came. I believe this is their responsibility and not mine. The worst ive ever experienced here.
1/5
GoogleIf no stars were possible they would get a zero rating. Do not return calls. Not interested once property has been let. Take months to sort out problems even though there is another party renting the property they still cannot manage to sort out paperwork getting my name off the lease. Absolutely useless. Avoid at all costs. Use a different agent if you want a professional service!!!!!!
1/5
GoogleUnbelievably rude and unprofessional. I now skip by any houses up for rent by Pauline Scott. No tour of the house, worker just stood there scrolling on phone then chucked a piece of paper if interested. Utter disgrace
1/5
GoogleThe worst rental management service till now ever to be in the UK. Absolutely useless and not reliable.
5/5
GoogleEveryone I've spoken to has been so kind and helpful. Very efficient and friendly! I've had an ongoing issue with my boiler and everytime I called it was never an issue. They always got back to me quickly and kept me in the loop with everything. Cannot fault them at all
5/5
GoogleHave been with Pauline Scott for four years since our last letting agent ceased and they took over. We’ve had an amazing experience in dealing with them with any queries we’ve ever had. We have had problems in the past but these have all been resolved. We thank you
1/5
GoogleWorst property management ever. They will not cooperate or coordinate once you have moved in and never help. Services are super slow and staff just keep repeating same stance " only so much we can do". Don't trust.
1/5
GoogleI would not give even one star.. I shifted recently in UK and they showed me different room video and room provided was different. Fraud Staff are not kind they don't even care after you sign a contract.
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