Trusted Agent profile · Marlborough
★★★★★
594 reviews across 2 platforms
93 High Street, Marlborough, SN8 1HD
Carter Jonas Lettings's office in Marlborough, at 93 High Street, is rated 4.3 out of 5 across 594 reviews on two platforms, including 119 Google reviews rated 4.7.
Every review we hold for the Marlborough office, from every platform, shown as written. First names only.
5/5
GoogleCarter Jonas Marlborough assisted my partner and I finding and buying our first property. Fred Ponsonby and his team were more than helpful throughout the whole process. They were contactable at all times and always willing to help and even …
Hi Gus, thank you for your review. We are so pleased to hear that Fred and the team were able to help you find and buy your first home - we hope you are settling in well!
5/5
TrustpilotQuiet and assured professionalism
Julia Wilson handled a complex and often fraught selling and buying situation with a calm and steady hand. We felt well supported throughout. She was the ultimate professional who made a very stressfull period in our lives much easier than it might otherwise have been and I have no hesitation in applauding her quiet and assured professionalism.
Hi Stephen, thank you for your review. We are delighted to hear that you received such a supportive and professional service from Julia. Please do not hesitate to contact us if there's anything else that we can do for you.
5/5
GoogleI have nothing but praise for Helen and the team at Carter Jonas when I used them to sell my house. They valued the house at more than other estate agents and I sold at a great price. The transaction when through very smoothly and I would not hesitate in recommending them. Thanks!!!
Hi Mike, thank you for your kind review. It's great to hear that Helen and the team were able to make the selling process run as smoothly as possible for you. Please do let us know if there's anything else we can do for you.
5/5
TrustpilotGreat Service from Carter Jonas
I have nothing but praise for Helen and the team at Carter Jonas when I used them to sell my house. They valued the house at more than other estate agents and I sold at a great price. The transaction when through very smoothly and I would not hesitate in recommending them. Thanks!!!
Hello, thank you for taking the time to leave a review for us. We are delighted to hear that Helen and the team were able to make the sale of your house run as smoothly as possible. Please do let us know if there's anything else we can do for you.
5/5
TrustpilotCarter Jonas Fulham were excellent
Mandy and Wayland helped me immensely when purchasing my first property. Mandy was always extremely communicative and on hand to answer all my questions, and she kept me in the loop throughout the process. On the day of completion, Wayland was brilliant and helped make a very stressful day so much easier. Couldn't recommend Carter Jonas Fulham more and particularly Mandy and Wayland. Thank you for a brilliant service!
Hello, thank you for your review. It's great to hear how well Mandy and Wayland supported you throughout the process of buying your first home! If there's anything else that we can help you with, please do let us know.
1/5
TrustpilotIncredibly frustrated with this…
Incredibly frustrated with this company. They are discriminatory and homophobic. We found our perfect rental property and proceeded to view and submit our application. After days of chasing. Kam finally called me back. She said the asset manager rejected our application as he felt the property was too small for our family.
Hi Sarah, we are sorry for how upsetting this experience has been for you. This is certainly not how we want anyone to feel when dealing with Carter Jonas. We take complaints of this nature seriously and will be looking into this further. We cannot discuss individual applications in a public channel, but we are reviewing the concerns you have raised, including how information was communicated to you. We are sorry for any lack of clarity and for the frustration this has caused you. We would welcome the opportunity to discuss this with you fully. Please contact us at complaints@carterjonas.co.uk and we will ensure a senior colleague responds promptly. Or, if you prefer, we can also arrange a time to speak over the phone.
5/5
TrustpilotA fantastic Lettings team
A fantastic Lettings team at the Thurloe St office of Carter Jonas. Thank you to Marina, Lajla, Anamaria & Arabella for an exceptional service - highly professional, friendly, responsive and knowledgeable. Having been in London for over 25 years- both as a landlord and tenant, we fully appreciate how pleasant and easy you made the move. I highly recommend this team for anyone looking to rent their property or lease - they went well above and beyond at every stage of our journey.
Hi Sundeep, thank you for your review of Lajla and her team. We are delighted to hear that you were happy with the service you received. Please don't hesitate to contact us if there's anything else we can help you with in the future.
5/5
TrustpilotThank you so much to Fiona at Cater Jonas.
We appointed Fiona at Carter Jonas to assist us with selling our shared ownership flat with Curo. It was proven to be somewhat a difficult sell, however, Fiona had managed to secure our buyer and kept him interested and updated through out the process. Fiona really did an amazing job for us and we finally completed this past Friday!!! I just wanted to say a massive thank you to Fiona and your team for everything that you’ve done for us and being patient through out this journey. If it wasn’t for you we wouldn’t have had the success of completing the sale. I would highly recommend anyone to use Carter Jonas if you want a helpful and efficient estate agent in Bath. I wish you and your team a very merry Christmas and a happy new year.
5/5
Trustpilot17 years of renting in London and the…
17 years of renting in London and the experience with Carter Jonas, Sam Jarvis and team was the most pleasant I ever had. By default, I am always sceptic about all real estate agents but was very well surprised.Professionally friendly (without being the usual real estate fake friendly), very helpful, responsive, but essentially pleasant to deal with. Super smooth process, before and after agreement reached (you can feel the difference sometimes).
Hi Joao, thank you for your review. We're so pleased to hear about your rental experience with us. Please don't hesitate to let us know if there's anything else we can help you with.
5/5
TrustpilotAndrew was exceptional in dealing with…
Andrew was exceptional in dealing with both our sale and potential purchase of an apartment (he was the agent for both parties). He could not have done more to try to bring both sale and purchase to a successful conclusion. Great job Andrew and Carter Jonas
5/5
GoogleMy grateful thanks to Fred, Helen, and Nick who sold my house in Marlborough recently. They were all most helpful throughout the process, were easy to contact, gave advice, and helped in practical ways. All much appreciated. Michael
Hi Michael, thank you for your review. We are delighted to hear that you are so impressed with the service provided to you by Fred, Helen and Nick. Please do not hesitate to contact us if there's anything else that you need.
5/5
TrustpilotThoroughly recommend…
Carter Jonas Newbury was recommended to me by a friend, and I was delighted by the way Rupert and team handled my (very quick and well-priced) sale. I live away, and felt my sale was in very safe hands. Rupert and team also kindly dealt with extra details for me which I would have found difficult from a distance. Communication was also excellent and timely, hugely important in what can be a very stressful process. I am very happy to recommend Carter Jonas Newbury, and would certainly use them again.
Hi Jill, thank you for your review for our Newbury team. We're so glad to have been able to help with the successful sale of your property and we're pleased to hear that you were happy with the service you received throughout the process. If there's anything else we can help you with, please don't hesitate to let us know.
5/5
TrustpilotExcellent Service from Carter Jonas Fulham
I have recently rented a flat in London through Carter Jonas in Fulham. The team is very professional, helpful, and timely. Sam Jarvis was extremely supportive and very professional from day 1 when I was doing the viewing to the moment that I got the keys to the house and even after, and also Anamaria Jerkovic in Fulham. The team is very quick to reply to any questions or solve any queries. They both and the team in Carter Jonas Fulham are excellent. I highly recommend them.
Hi Mohammed, thank you for your review for our Fulham team. We're so pleased to hear that your rental experience with us has been so positive. Please don't hesitate to let us know if we can help you further with anything.
5/5
TrustpilotSam & Igor at the Fulham branch
Sam & Igor at the Fulham branch. There are not enough words in my vocabulary to put into the words the lengths and the help these two lads where in helping us first of all find a place and to them completing all referencing at such a fast pace to get us moved ASAP. These guys are not only professional but personable. Their warm enchanting nature put any of our doubts at easy. You could tell they both genuinely wanted to do the most they possibly could and they did exactly that and more. I am generally a level headed calm collected peaceful being but with this being a stressful process, that went out the window but thankfully I had both Sam & Igor to keep my head out of the sandbox. These guys are a complete asset to the business and if i controlled the powers that be I’d have these guys at the top of the Carter Jonas cooperate ladder - they went above and beyond. It would be an insult to them to even put them in the same sentence let alone category as any previous experience with agencies before these two absolute legends. Ask for Sam & Igor. Two of the best guys! Thank you Sam & Igor. I’ve nearly unpacked. Expect a lovely parcel at your office for all your help boys! Thank you thank you thank you
Hi Tom, thank you for your lovely review for Sam and Igor. We're delighted to hear about the service you were provided with, and so pleased to hear we were able to get you moved so quickly. We'll be sure to pass your feedback onto the Fulham team. Please don't hesitate to contact us in the future if there's anything else we can help you with.
5/5
TrustpilotBest service in Oxford
I rented my current apartment in central Oxford through Carter Jonas last summer, and decided to renew my contract for another year because of the company's excellent service. My apartment is managed by Maddy, who takes care of everything and is always there to help. Maddy has been ensuring all my messages were answered immediately and none of the maintenance problems can remain unsolved for more than one day. Maddy is definitely a trustworthy professional and worth a five-star rating.
Hi Yifeng, thank you for your review. We're so pleased to hear about your experience of renting your apartment with us. Do let us know if you need anything else from us.
5/5
TrustpilotBuying my house through Carter Jonas…
Buying my house through Carter Jonas Newbury was such a positive experience. The agent, Rupert Reeves, from start to finish was polite, professional, informed and helpful. Communication is always key in any buying and selling process and this was always second to none where Rupert was concerned. Thank you! You have restored my faith in estate agents single handedly.
Hello, thank you for your review. We are delighted to hear that you had such a positive experience with Rupert and the team. Please do not hesitate to get in touch if there's anything else that we can do for you.
5/5
TrustpilotBrilliant service from Carter Jonas
Brilliant service from Carter Jonas in Marlborough. Fred has made the process of selling the house effortless, and went beyond the reasonable requirements to make everything work. Thank you Fred. Also, I want to say thank you to the lettting team, especially Neda which she was very helpful and extremely nice with the letting process.
Hi Entesion, thank you for your review. We are so pleased to hear that you received such a brilliant service from our Sales and Lettings teams in Marlborough. Please do let us know if there's anything else that we can do for you.
5/5
TrustpilotWe recently rented our cottage and Sam…
We recently rented our cottage and Sam was amazing in helping us find the right tenants. We wanted the right tenants to look after our cottage and in turn we want our tenants to feel at home. Sam did a great job and totally over delivered and under promised. Could not have been a better experience.
Hi Sandy, thank you for your review. It's so good to hear that Sam provided you with such a great experience in finding the right tenants for your property, and vice versa! Please do not hesitate to contact us if you need anything at all.
5/5
TrustpilotThank you Sue Linfoot @ Carter Jonas
Susan (Sue) Linfoot has been an outstanding representative of Carter Jonas whilst dealing with our house selling efforts. She has always been polite, friendly, helpful and very prompt. She does credit to the agency - whose services and staff have always been first class.
1/5
TrustpilotRidiculous "New Renovation" expectations for an aging property - Beware
I lived in a property managed by this agency for 2.5 years. The house itself was quite old, with aged facilities that had clearly seen many years of use before I moved in. However, the biggest issue arose during the checkout process.
Hi Wilson, we’re sorry that you were dissatisfied with your check-out. That isn’t the experience we want anyone to have with Carter Jonas. Providing a professional and fair service to tenants and landlords is extremely important to us across all our services. Our check-out process relies on the agreed check-in inventory, taking into account the overall condition of the property at the start of the tenancy as well as expected wear and tear. We recognise disagreements can arise which is why we fully support the independent adjudication process as a fair and impartial way to resolve such matters, and we always respect the outcome. Thank you for taking the time to leave the review.
5/5
GoogleWe’ve just moved in to our new rental home. Sophie Philpott was very helpful and reassuring throughout the whole process. Everything is as she said it would be, you can’t ask for more than that.
Hi Caroline, thank you for your review. It's great to hear that you received such a supportive service from Sophie. Please do not hesitate to contact us if there's anything else that we can help you with.
5/5
TrustpilotFantastic
Really impressed with Carter Jonas! We have dealt with many estate agents over the past couple of months and Carter Jonas were by far the best. Fiona was friendly, informative and knowledgeable and really helped our process move along easily and efficiently. Would highly reccomend Fiona and the team at Carter Jonas, thank you!
Hi Jodie, thank you for your review. We are so pleased to hear that Fiona helped to make your process run as smoothly as possible during your time with us. Please do let us know if there's anything else that we can do for you.
5/5
GoogleNeda has been amazing in helping me secure my rental property! Having to find something quite quickly and feeling very overwhelmed with it all ,Neda went above and beyond,contacting the landlord about pets as this was a big part of my move. She was reassuring and kind throughout the whole process. Thank you Neda 😊 …
Hi Susan, thank you for your review. It's great to hear that Neda was able to make your rental search run as smoothly as possible! Please do not hesitate to get in touch if you need anything at all.
5/5
TrustpilotExceptionally kind and helpful
We viewed a property with Carter Jonas and had a very positive experience, and are delighted with the property we are now renting. Christopher (who led the viewing and coordinated the letting process) and his colleagues Tanya and Kate were all exceptionally kind and helpful.
Hello, thank you for your review. We are delighted to hear that you had such a positive experience with our team in Oxford! Please do not hesitate to get in touch if you need anything at all.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Carter Jonas Lettings's Marlborough office has 594 reviews across two platforms: 119 on Google, 475 on Trustpilot (across the whole business).
Carter Jonas Lettings Marlborough is rated 4.3 out of 5 across all 594 reviews, and 4.7 out of 5 on Google from 119 reviews.
Carter Jonas Lettings Marlborough, 93 High Street, Marlborough, SN8 1HD.
