Carter Jonas Lettings Marlborough reviews

★★★★★ 5/5

Trustpilot

A positive comment from purchasers

We (unusually) are commenting as we are buyers who bought a house in Oxford via this firm. Our main contact was Julia Wilson. It was a complex purchase with multiple hurdles. Julia acted for the executors. I felt she always had her clients interests at heart and fought hard for them. She also was helpful in terms of facilitation and her team's time to make things happen and arrange visitors doing inspections for us. A consummate and fair professional who had a good back up team. I would consider using her to sell a house for me.

Surplus · 3 February 2026

★★★★★ 5/5

Trustpilot

Marlborough office - Sophie and Fred feedback.

We sold our property through the Marlborough office of Carter Jonas. The team especially Sophie and Fred were always on hand to give excellent help and advice and visited the property numerous times over the months when it was on sale.We had a number of viewings throughout the time the property was on the market and their up to date feedback on the viewings was invaluable. Thank you for all your professionalism as this made the process so much easier for us.We were delighted that the house eventually sold this year to a family who will now look after it for years to come and make it their family home - as it was for us for 45 years !

Julian · 13 July 2024

★★★★★ 5/5

Trustpilot

Fantastic Experience with Carter Jones

The experience with Carter Jonas was fantastic to say the least. Communication and transparency were consistent through out the process. We are so lucky to be in the flat we are in, because of the assistance by Sam and the team at Carter Jonas. Not only did we move into a freshly painted, well looked after apartment, we also have had numerous check-ins since. Very grateful for the team at Carter Jonas

Sophie · 6 November 2024

★★★★★ 5/5

Trustpilot

Excellent service at Newbury

We cannot thank Rupert and his team in the Newbury office enoough for the assistance in selling our parents property. At a very difficult time Rupert was not only professional and dilligent and gave us the best advice but was always personable and empathetic. We don't think he actually ever takes time off, always there and totally committed to helping the sale go through so smoothly. We have no doubt that we chose the best agent.

Nicky · 25 September 2025

★★★★★ 5/5

Google

Having recently bought a house in Wiltshire through Fred Ponsonby and Carter Jonas Marlborough office, I can whole heartedly recommend Fred, for anyone looking to purchase a property in Wiltshire. The process was seamless and I felt like everything was in control through out. Thanks for everything. Matt

Matt · 4 August 2025

★★★★★ 5/5

Trustpilot

Huge thanks to Sam Jarvis

What a great agency ! We recently rented our dream flat and Sam was amazing in helping us find the right place for us. One of my best experiences with renting in London. Sam was so kind and understood exactly what we were looking for, accompanied us through the process and was on top of everything to make sure we found the right place and that the process for us was smooth and transparent. 100% recommend working with him to find your next home if you want to make sure you find the best !

Alicia · 10 May 2024

★★★★★ 5/5

Google

Carter Jonas (and particularly Helen Clay) were absolutely brilliant in navigating a tricky house purchase for me. Always available and constantly on top of things. Super knowledgeable and made the whole process significantly easier.

Hugh · 16 December 2025

★★★★★ 5/5

Trustpilot

Really great service

Really great service! James Myres went over and beyond to make sure the process was as easy as possible, he’s a great asset to Carter Jones.

Archie · 9 February 2026

★★★★★ 5/5

Trustpilot

Izzie made the experience seamless from…

Izzie made the experience seamless from viewing to handing off. I couldn't have asked for a better turnaround and movement. Thank you so much!

Soni · 24 February 2026

★★★★★ 5/5

Trustpilot

Having recently bought a house in…

Having recently bought a house in Wiltshire through Fred Ponsonby and Carter Jonas Marlborough office, I can whole heartedly recommend Fred, for anyone looking to purchase a property in Wiltshire. The process was seamless and I felt like everything was in control through out.

Matt · 1 August 2025

★★★★★ 5/5

Google

We have just completed the sale of our cottage in the Pewsey Vale. We were brilliantly supported by Nick throughout what felt like a long and tortuous journey in a difficult market. He always offered good advice and went over and above in his willingness to get hands on to ensure the sale went through smoothly. He took the time to understand what we were looking to achieve and was reactive when we needed to speak about something.

Randolph · 16 December 2025

★★★★★ 5/5

Google

Neda has been an absolute Godsend when it comes to the management of our rental properties. Nothing is too much trouble, she is always there to answer questions and offer help or knowledgeable advice. Creating an experience that is much more enjoyable for us as a busy family, putting our trust in the capable hands of Neda to keep the properties running exactly as they should be. An absolute must if you have BTLs! And it’s a bonus to work along side such friendly, genuine and supportive agents. Thank you so much for all your hard work 😃

Bonnie · 13 February 2024

★★★★★ 5/5

Trustpilot

First class service

Excellent valuation realised a sale price which exceeded my expectations in relation to that suggested by competitors.The professional, courteous, approachable staff in the Harrogate office were always available to support. In particular Tony, Alex & Lizzie kept me updated & were encouraging throughout the process. I would totally recommend the team for the respect which they demonstrate to clients & their homes. I am now very happily settled in York.Much appreciated.Liz C

Liz · 13 July 2024

★★★★★ 5/5

Trustpilot

Good Experience: Repairs to Flat

Thanks to Rachel and Logan at the Newbury branch for securing the Landlords' permission to proceed and then smoothly and efficiently coordinating the related work required to maintain the flat I rent through Carter Jonas. Also my thanks go to Paul and Tamas who completed the work in a professional, cooperative and efficient manner and to a very high standard.I received excellent communication throughout from both teams.

Marc · 16 August 2024

★★★★★ 5/5

Google

Helen Clay, has been an absolute star with the sale and marketing of our own house. She has been attentive, always keeping us up to date.it was a difficult sale and she has worked extremely hard to get it across the line. We would not hesitate to use Her’s and Carter Jonas services again if we are ever to want to move home again.

David · 16 March 2026

★★★★★ 1/5

Trustpilot

Very poor service

Really poor service. Dealt with Louis from their Winchester Branch who was pleasant (although outwardly commented negatively about others who had viewed the property that day, which I didn't find particularly professional) on the viewing on Friday 13th October. Had some immediate questions which were emailed across within hours of the viewing to which 3 weeks later there hasn't been a response.Put an offer in on the property the following Monday (16th) and had an update on the Wednesday saying probably wouldn't have an update until the end of the week.Didn't receive any further updates (despite chasing) until 8 days later to say there still wasn't a decision but no explanation as to why and that the owners wanted to meet us the following Friday (3rd November - today).Sent a response within 3 hours saying we'd be happy to meet them and also asking some really basic questions. As of today I have had no communication following my email from over a week ago, nor have I received any updates regarding the property or my application.Extremely disappointed and wouldn't recommend to others...

Ben · 4 November 2023

★★★★★ 5/5

Trustpilot

Excellent service on house sale with Rupert Reeves of Carter Jonas

We recently moved from Newbury and had Rupert Reeves dealing with the sale for us. He was superb in every way. There were a few obstacles on the way but Rupert dealt with them all in a very professional manner. We could not have asked for a better service and would definitely recommend Rupert and Carter Jonas in Newbury.

Kev · 25 November 2024

★★★★★ 5/5

Trustpilot

Great experience with Carter Jonas

I recently had the pleasure of working with Carter Jonas estate agents to sell my house, and I cannot recommend them highly enough. From start to finish, their service was nothing short of exceptional. Moreover, Carter Jonas demonstrated a deep understanding of the market dynamics, providing valuable insights and guidance to help navigate negotiations and achieve the best possible outcome.Thanks to Andrew Maddock at Carter Jonas Newbury who assisted us through the process.

Mr · 18 March 2024

★★★★★ 5/5

Google

Becky is always a delight to speak to, verry informative, proactive and great at her job. Real asset to the team, I've also had great correspondence from other members of the team whenever I have called and they have been really helpful and answered my queries or passed on the information to relevant parties right away

Thompsons · 4 December 2024

★★★★★ 5/5

Trustpilot

Amazing experience

Fiona and the team at Carter Jonas have been an absolute dream when coming to look for mine and my partners first rental property together! They were fast assertive and had answers to all our questions. Special thank you to the newbury team for being so helpful and supportive for this big move! New flat… Here we come!!

Paris · 31 October 2024

★★★★★ 5/5

Google

Very pleased with the exchanges we had with Carter Jonas. Neda made our rental journey easier, had great communication to every question we had, and provided us with ongoing updates throughout the rental process. Even after we had moved in, there was communication asking if the move went ok. We did have a slight problem with an appliance which our property manager, Rebecca contacted the landlords, who were able to fix the problem the same day. Genuine and friendly team, highly recommended.

Danniella · 17 August 2023

★★★★★ 5/5

Trustpilot

Professional and honest

We recently instructed Andrew to sell are house. The service and knowledge Andrew provided was second to none. He is extremely professional, honest and trustworthy whilst working hard to achieve the best possible outcome in what can be a stressful process. We would not hesitate to recommend Andrew and the team in Newbury. Andrew is an absolute credit to Carter Jonas. Thank you

Lara · 3 July 2024

★★★★★ 5/5

Trustpilot

Extremely happy with CJ

Extremely happy with CJ, especially Andrew, who really looked out for me during the whole process.

Customer · 18 January 2026

★★★★★ 5/5

Trustpilot

Recommendation Fulham Branch

We sold a property and bought a property through Carter Jonas Fulham. Leo and the team were very helpful and expertly guided us through the process. We would definitely recommend them.

Petra · 29 May 2026