Trusted Agent profile
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★★★★★
81 reviews across 3 platforms
22 Queen Street, Market Rasen LN8 3EH
Mundys's Market Rasen office at 22 Queen Street is rated 3.6 out of 5 across 81 reviews on three platforms, including 10 Google reviews rated 4.5. The 68 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Market Rasen office, from every platform, shown as written. First names only.
1/5
TrustpilotAvoid at all cost
Avoid at all cost. I rented a house from these scumbags a couple of years ago. They hid mould with furniture. There was an insect infestation that happened between me viewing and moving in. The washing machine would leak the electric would cut out (not metered) and the rude individual in the office thought she could diagnose and have me fix the electrical fault over the phone with neither of us being qualified. Save yourselves the headache and buy a tent.
5/5
TrustpilotAmazing out of hours experience
Had an issue with my boiler at 10:30pm, I rang the out of hours number and jack was really helpful. As my partner has a spinal cord injury we couldn't be left without any heat so he travelled down to my property to drop off a heater for us, while he was here he looked at the boiler to see if there was anything he could do to help. He was so efficient.
5/5
TrustpilotDonna Knapp
Donna was so helpful throughout my process. Kept in contact and responded quickly to any of my queries. Would recommend.
5/5
TrustpilotDonna Knapp
Donna was so helpful throughout my process. Kept in contact and responded quickly to any of my queries. Would recommend.
5/5
TrustpilotMundys have been so helpful from day…
Mundys have been so helpful from day one of finding a rented home, organising all the paperwork and corresponding between myself and the landlord when things in the property needed attention. Mundys have an online portal and communication via email and phone is always prompt and reliable, mitigating any stress when balancing university, placements and life events. The last two years have been so easy when renting with Mundys.
5/5
TrustpilotThorough and Efficient Management
Mundys have been brilliant at managing my property. So thorough and fair with landlord and tenant. I'm always notified straight away if the tenant has any issues and they are quick to sort contractors to fix these. Also, recently i had a tenant move out and we needed to claim for cleaning. Jack from Mundys made the deposit return process smooth and straightforward. Thank you!
5/5
TrustpilotThe service rendered was professional
The service rendered was professional. Our Property Manager, Donna was also helpful.
1/5
TrustpilotPlease stay clear
Please stay clear. I was given the property in extremely poor condition. It was dirty, there was no refresher of paint like they told me, the shower was leaking through to downstairs and the toilet was broken but again when I picked up the keys no one told me. No one came to fix these, we had to do this ourselves. I sent in a complaint which was pointless as they just didn’t care. I’ve left the tenancy when I could and left the property in good condition because I wanted to make sure that I got my deposit back to be told they won’t be because I didn’t clean one window (not them all just one) and the garden needed tidying but they couldn’t specify what needed doing in the garden and I have proof that my partner who is a landscaper did this. Now I’m having to fight through DPS. This estate agents don’t care about people or their welfare only about getting money. Just to add to this as well the staff are so rude! They literally have no customer service skills it’s really bloody shocking
5/5
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1/5
TrustpilotAwful experience
Awful experience . As a buyer looking to buy a property from them ,the Agent was not happy for me to ask questions about the property I was looking to make an offer on. Rang me to say the property in question had been sold and sounded very childish . I would not recommend.
1/5
TrustpilotSelling your House? then don't waste your time with Mundys
If you are thinking of selling your house I can not recommend Mundys. They significantly over valued my house, but they came across as being very confident and said 'the first party to view would buy', so I naturally signed up to them. However, they did not generate a single enquiry or viewing. At each monthly review all they had to say was we think it might be a little high and suggested reducing it by £10K. So after 5 months of inactivity and a reduction of £45K I have had to terminate our agreement. They have been totally ineffective and wasted my time. Despite telling me all the places they could advertise the property, they only put it on Rightmove and their own site.
1/5
TrustpilotVery average
Very average, arranged with the letting agency a viewing, drove 150 miles to meet the landlord of a rental property, waited 1 hour, nobody showed up for the appointment. no apology, arrogant attitude. avoid these time wasters.
3/5
TrustpilotLandlord told us he needed property…
Landlord told us he needed property back for a family member, yet less than two weeks after vacating it was back on the market, again with Mundys, for a rent more than above the maximum 7.5% he could have charged us on renewal.So lied to after almost six years of tenancy just so he could charge somebody else a much higher rent and enforced the aggravation and costs of moving onto us
1/5
TrustpilotAvoid - will try anything to keep deposits
Awful service when it came to deposit return. Very minor damage to a carpet was detected on our check out (so minor I had never noticed it in the two years I lived there), I contested this as I knew I wasn’t responsible for it. I insisted on this and that it must have been there upon move in, despite the inventory clerk they hired not picking it up. They would not accept this and said they ‘were in a strong position to go to the DPS for dispute’, I was happy to do this as I wanted it to be investigated properly and refused to give up £100 of my deposit. And what a surprise, when they were gathering their evidence they found that the damage was actually present on the last tenant’s check out, something they absolutely should have checked as soon as I contested it. Luckily I did not back down, but if I had I would have paid them £100 for something that I was not at fault for. They then proceeded to blame me for not checking my inventory thoroughly enough and did not take accountability at all.
5/5
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5/5
TrustpilotAll members of staff have great…
All members of staff have great customer service and job knowledge
5/5
TrustpilotWe chose this company to look after our…family home
We chose this company to look after our house while we away and wow they haven’t disappointed! All the staff are so knowledgeable and nothing is too much trouble for them. So glad we chose them. Brilliant work Mundys. Keep it up!
1/5
TrustpilotAvoid these scam artists at all costs
Avoid these scam artists at all costs! Rent with ANYONE else! They'll come up with absolutely anything to keep as much of your deposit as they can.
5/5
TrustpilotThe right people to let out my property
Everyone I've dealt with a Mundys have been extremely professional, friendly and knowledgeable. They have made the whole process of letting and re-letting my property a breeze.
1/5
TrustpilotPlease avoid.
Our dad recently passed away, unexpectedly in his rented accommodation. As a result of his passing, there has been some damage to a small area of carpet which was left unsalvagable. We kept Mundys well informed throughout, only to have a young gentleman from the lettings department asking if it could be cleaned. I diplomatically explained this wouldn't be possible, to which he continued to try and encourage me to use cleaning companies on his reccomendation. He also advised he could probably clean it as he had "no emotional attachment". We eventually agreed that the carpet could be removed. Myself and my husband offered to replace it which was initially agreed. An hour later, he called to say the landlord didn't want this and that we would need to contribute to the cost of replacing a much larger area. He wasn't able to tell us how this would be fairly calculated, he followed that by telling us rent was due in a week and we would be liable for that if the property was not cleared by then. No condolences, no respect and zero empathy. He advised he would contact us. He didn't. We have rang the company since to ask for support in finding meters to take final readings and to continue to resolve the issues with the carpet. They were not able to tell us how to access these or about how we could resolve the outstanding issues. I also complained about the attitude of this young gentleman. I was finally offered some condolences and reassured by the manager that she would take over, deal with any questions and get back to me promptly with a response. But of course, they didn't ring. There had also been documentations on their systems of supposed conversations with the young gentleman that had never happened. Today I handed back the keys to the property. I sincerely hope that they should never find themselves in a similar position in future with such an appalling lack of support and empathy for an incredibly stressful situation. I would warn anyone who may be considering renting property through them in future to consider an alternative.
5/5
TrustpilotSo Helpful
We have lived in a house for 5 years which was managed by Mundys and during that time there have been several maintenance issues which have been dealt with very promptly so inconvenience was at a minimum.
1/5
TrustpilotThere isn't a zero mark otherwise I…
There isn't a zero mark otherwise I would've given it as a score. Where to start, maybe best place is when you finish really, don't expect, whatever you do to the property to be enough in Mundys eyes to hand it back, they want your deposit and will make sure they get it, no compromise, no negotiation, just bullying tactics to make you pay. I am currently arguing about carpets I paid to have cleaned and deodorised, sent them the receipt, they allegedly stated that they still smelt and sent in another carpet cleaner £35 more than the one I paid for. It doesn't stipulate, which carpet cleaner you get, so how can you argue ? They also got in a gardener after the garden had been cleared £185 quids worth of gardener for the day (I want his job) , they tried to charge me extra rent, after putting in a tenant and me buying myself out of the contract. Whilst in the property they did fix things promptly, but you try leaving without them hounding you and being rude and argumentative, good luck with that, I would steer well clear from then and their greed.
5/5
TrustpilotI got a prompt response from the…
I got a prompt response from the agency.. also my request was quickly approved..thanks..
5/5
TrustpilotQuick to respond to emergencies
When I got locked out of my house on a cold night, Jack picked up the phone straight away and was able to get to me with a spare key in less than half an hour!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Mundys's Market Rasen office has 81 reviews across three platforms: 10 on Google, 3 on Facebook, 68 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Mundys Market Rasen is rated 3.6 out of 5 across all 81 reviews, and 4.5 out of 5 on Google from 10 reviews, checked 9 October 2026.
Mundys Market Rasen, 22 Queen Street, Market Rasen LN8 3EH.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
