Mundys Market Rasen reviews

★★★★★ 1/5

Trustpilot

The grim reality of renting

We rented for 9 months and found the agency's communication and responsiveness could be poor, with unreasonable delays in resolving some issues. However, our main concern relates to the final inspection process. as co-operative tenants we had left the property in excellent condition, spending two days on thoroughly cleaning it, even hoovering the garage. nevertheless an ' additional cleaning' charge of £150 was effectively imposed on us, deducted from our deposit for minor issues such as fingerprints on one light switch, tiny amounts of dust in corners and a watermark on a sink. We challenged this but our arguments were summarily dismissed and the deduction upheld. We chose not to pursue a formal dispute to avoid further stress for my husband who had recently suffered a stroke. It was a grim first and hopefully last experience of being tenants.

PP · 18 August 2026

★★★★★ 5/5

Trustpilot

Amazing

Amazing! We have just finished the process of selling - and moving - my 86 year old mother. From professional valuation - not hyperactive sales person - who actually looked at the outside space not just the number of bedrooms, to the photographer and brochure the start was brilliant. But it’s what came next that has blown me away. Lorraine and Claire you are special people. Yes, you have a job to do but you cared! You understood she was old and she’d been there 52 years. You understood it was hard sometimes. You were patient but still got the job done when it needed doing. Can’t fault anyone at Mundy’s Lincoln, as I know you looked after our buyer too. You are very good at what you do! Thank you!!! Would recommend you to anyone ( as some old friends recommended you to me!)

Tania · 28 January 2025

★★★★★ 5/5

Trustpilot

Amazing

Amazing! We have just finished the process of selling - and moving - my 86 year old mother. From professional valuation - not hyperactive sales person - who actually looked at the outside space not just the number of bedrooms, to the photographer and brochure the start was brilliant. But it’s what came next that has blown me away. Lorraine and Claire you are special people. Yes, you have a job to do but you cared! You understood she was old and she’d been there 52 years. You understood it was hard sometimes. You were patient but still got the job done when it needed doing. Can’t fault anyone at Mundy’s Lincoln, as I know you looked after our buyer too. You are very good at what you do! Thank you!!! Would recommend you to anyone ( as some old friends recommended you to me!)

Parker · 28 January 2025

★★★★★ 5/5

Trustpilot

I recently had a fantastic experience…

I recently had a fantastic experience with Jack at Mundy’s lettings & Jess in the mortgage advice team. They made the process of renting out our property completely hassle-free. From the initial consultation to the final paperwork, everything was handled professionally and efficiently. They were always available to answer our questions and provided clear communication throughout. The marketing of our property successful led to the let of our property within a short timeframe. I highly recommend Jack & Jess for anyone looking to rent out their property or mortgage advice without any stress.

Jake · 13 December 2024

★★★★★ 5/5

Trustpilot

Out of hours was a life saver

I had an issue with my door that broke that left me stranded outside in the rain at 10pm. I called mundys out of hours and was saved by jack, Who was professional and understanding! He was fast with getting someone out to me to help and made sure that I got back into my home. Was one of the best experiences I have had with this sort of thing. 10/10, so glad my issue was fixed in no time! Thank you!

Steven · 5 December 2024

★★★★★ 1/5

Trustpilot

Do not rent with Mundys unless your happy with half a job

Our experience with Mundys lettings has been absolutely shocking, unprofessional and lazy. We moved into our rented accommodation, where after meeting the staff who handed the keys he saw the state of the house and immediately left as fast as he could. It was filthy, dead spiders and cobwebs everywhere, stains on the walls and a carpet completely full of dust and hair in all rooms and a garden full of dead plants and rotten decking. The inventory report we sent back was met with “Yes, we saw all these before you moved in, this is fine” We called them directly to which they said “We can get cleaners in tomorrow” We said to save it for the end of the tenancy as we had 6 family members with us to help us move in that were now cleaning the house instead. Everything was documented and remaining maintenance issues were brought up and chased repeatedly over the next few months with little to no response. They eventually sent out Jack Mulhall to visit us to discuss all the maintenance issues that needed doing around the house. Full detailed list of the damages, mold, infestations etc. He promised he’d take this list and get a contractor to sort them. He never did. 3 months of chasing and we only got a tap handle fixed after the landlord contacted us directly as Mundys were not responding to him either. Coming to our first winter we found out we’re getting no longer getting hot water and the immersion tank is leaking. After an engineer visited us he told us the Tanks split and will need replacing ASAP. After raising with Mundys we were given the advice of “Just put a towel down, my tank does that too”. So, despite the tradesman saying “Get it changed ASAP” we had to chase Mundys for a month before eventually threatening legal action to get it replaced and have the heating on. After this we started to look at place to move out to. The rest of the tenancy we resolved most of the issues ourselves except for a water tank leak that had damaged the ceiling. When it came to moving out, we got in touch with them offering for them to get cleaners in as they said they would when we moved in their response being “We expect it the same condition of as the inventory”. Zero responsibility, zero accountability for their mistakes from this response. So, we cleaned the house and left. The inspection was done by Jack Mulhall who fired us an e-mail saying: We want to charge for: Cleaning Gardening Damages that were there when the tenancy started. We disputed the charges and were told he would get a quote. It was delayed for a month with each week and e-mail saying “I’ll have it to you tomorrow / next week / next Thursday” The reason was because the contractor was on holiday. He didn’t tell us this though, we asked why he didn’t get in touch with a different contractor and was ignored. We then added his line manager in on the e-mail chain, Hymie. Our entire tenancy was handled poorly so escalating it seemed the only way to maybe avoid these issues for others and maybe even speeding up getting our deposit back instead of all the issues being swept under the rug and telling everyone the tenancy went fine. The quote came through we got the cleaning waived but nothing else. Despite providing evidence for everything, we got “We think the charges are fair” back from Jack with no comments on the evidence we had sent. We even brought up that he came to the house to see some of these damages and of course, he never responded to them. Eventually after more evidence and arguments we finally got the charges waived. A month of wasted time that would have been resolved significantly faster if Mundys took any responsibility throughout the tenancy. We also got a resolution e-mail from Hymie saying “I write further to the below correspondence. I understand that your concerns have been addressed and the tenancy deposit has now been finalised. Please do not hesitate to contact me should you have any further grievances.” I can understand why the company is like this, if the partners for the company don’t acknowledge anything either. Overall, Extremely poor communication, its easier to ring the landlord and get an answer than it is to go through Mundys. Will not follow through with promises made even if there is a paper trail. Will not give any reasons for delays and expect you to be happy with bare minimum responses Will happily avoid spending money where possible even if they risk tenants health or business reputation Zero accountability and responsibility Rent with anyone else. You’ll have significantly less headaches.

Daniel · 12 November 2024

★★★★★ 5/5

Trustpilot

Great Company!

I had a really positive experience with this estate agency from start to finish. The team were professional, responsive and genuinely helpful throughout the whole process. Communication was clear and timely, and any questions I had were answered quickly and thoroughly. They made what can often be a stressful situation feel straightforward and well managed. I felt kept informed at every stage and never had to chase for updates. Their knowledge of the local market was clear, and they handled everything efficiently and with care. I wouldn’t hesitate to recommend them to anyone looking to buy, sell or rent. A smooth, hassle-free experience all round.

Leighton · 23 February 2026

★★★★★ 5/5

Trustpilot

Excellent service

Due to the current issues with renting out property the government has caused we have decided to sell our rental property portfolio and chose Mundy's due to our past help from Steven Spivey in the commercial department. With regards to the sale we were appointed Vicki to deal with sales progression and she was brilliant chased everything constantly, annoyed everyone in the process further down the chain but without her the last sale wouldn't of happened. In my experience Mundys works for the seller but really tries hard to help everyone in the chain. Brilliant service

Customer · 11 February 2026

★★★★★ 5/5

Trustpilot

Company employees are knowledgeable and helpful

The field staff were knowledgeable regarding the letting market and made useful suggestions to prepare the property for the rental market. They were on top current regulations and of the new changes to the rental law to ensure I had all the correct checks done in good time. They explained the different levels of service they provide with clear costs involved. The Office staff were reactive and meticulous correcting any errors and were quick to supply paperwork and keep me updated regarding potential tenants.

D · 2 February 2026

★★★★★ 5/5

Trustpilot

Quality, friendly service.

The service provided was prompt and responsive. I was kept in the loop at all times and found the staff very friendly and approachable and we're always happy to deal with any queries I may have had. There was always somebody readily available at the end of the telephone if and when I needed to call. Overall a great service.

Neil · 14 April 2025

★★★★★ 5/5

Trustpilot

Highly Recommended Letting Agent

We have been using Mundy's for a few years now as a letting agent for our properties. They've been quick to find new tenants, and sort out all the relevant paperwork that goes with this. Issues, of both ours and our tenants, are dealt with quickly, and Jack is always very helpful. We would recommend that you use Mundy's as your letting agent too

Kate · 8 January 2025

★★★★★ 5/5

Trustpilot

Thank you Jack

I just wanted to thank Jack Mulhall at Mundys for making the deposit return process painless. It has been a pleasure dealing with Jack and as a tenant who has had some not so great experiences over the last 7 years, this interaction has been seamless, painless and quick. Thank you Jack and I hope you find a dream tenant for the property.

Michele · 16 January 2025

★★★★★ 1/5

Trustpilot

I wish I’d read these reviews a year ago

I wish I’d read these reviews a year ago, I would never have got involved I renting from them. I moved into the property after 3 people moved out (within days of them leaving) the inspection report was sent to me but there was quite a bit not shown on it, broken parts of the fridge, dirty cabinets in the kitchen, broken lamp shades in the hallway (well missing fixings actually), rusty towel rail, mould around the bath, broken bath facia to name a few, I sent the photos in on day 1. I spent the first day cleaning cupboards and removing cotton wool from the window ventilation. A year on, I spent a week cleaning the place had all the carpets cleaned and left the place better than I found it! I had rugs down and never entered the house without removing my shoes, I kept the place better than if it were my own, I’m a 62 year old bloke who works 4 12 hr shifts and when I’m not working I’m out Touring the uk and Europe on my motorcycle so I was very seldom at home. I was warned a few months back that Mundy’s have a habit of withholding deposits and making unwarranted charges, but I thought that wouldn't happen to me, they inspected the property 3 times during my 12 month lease and never once had any concerns about the condition. Nearer the end of my tenancy I made a complaint about how they had left the property after a planned viewing (I wasn’t there) they left every light on, it was obvious they hadn’t removed their shoes as there were bits on the carpet brought in from outside, every door was left open and the patio doors were left unlocked!! I actually moved out 10 days earlier (with all cleaning done) but it took them 12 days to do an inspection, the inspection was not a like for like inspection to the one when I moved in, despite their claims it was (strange how I cannot access the property file though to prove it) anyway it was a damming report regarding cleanliness which I was absolutely livid about, I was blamed for the light shades being broken and a missing fire remote! I did challenge the report but found out it was done by one of the partners of the company so that was a waste of time! I could go on for hours but I urge you to read the 49% of 1 star reviews and steer well clear

John · 14 November 2025

★★★★★ 1/5

Trustpilot

Mundys have a culture of fraudulently…

Mundys have a culture of fraudulently not returning deposits and lie about the reasons why they are steeling your money. The people working there are arrogant and follow the company's practice of illegal activity. There are similar problems within the letting industry, but Mundys have taken it to a new level.

Joe · 21 May 2026

★★★★★ 1/5

Trustpilot

1 star

1 star I’ve never had a worse experience with a rental agency. Communication was nearly nonexistent, I had to follow up multiple times just to get basic information like move-in dates and key pick-up details. When I finally got into the house was not great it was dirty, with leftover building dust , couple broken fixtures. The staff seemed completely indifferent and often gave conflicting answers. On top of that, they tried to withhold part of my deposit for “damages” that were already there when I moved in, despite the fact I documented everything with photos, and still stealing my money. avoid this rental company small tin pot company which is so poor need to keep your money. ! Will keep all despot…. Make up additional costs.

Chapman · 23 July 2025

★★★★★ 5/5

Trustpilot

After self-managing my portfolio for…

After self-managing my portfolio for many years I am now too old to deal with all the hassle. As Mundys have given excellent service when selling property for me and finding tenants I decided to bite the bullet and get a quote for management. I am SO pleased I did. My fears of a reduced income because of fees were countered by the increased rents negotiated with tenants. Mundys have been utterly reliable, helpful and professional throughout, fair to me and my tenants. I wish I had done it years ago. A big 'Thank You' to Hymie and all the team, you are all wonderful.

Lorraine · 9 May 2025

★★★★★ 1/5

Trustpilot

STAY AWAY

STAY AWAY, THEY WILL TAKE UR MONEY,CON ARTISTS AND THAT IS IT, THEY ARE IN BREACH OF A COURT ORDER,THE COURT ORDERED MUNDYS TO PAY OUR DEPOSIT BACK + WE ARE STILL WAITING, 3 YEARS LATER, NOW WE HAVE SOLICITORS ON IT, + THEY HAVE DONE IT TO OVER 100 PEOPLE + MORE, STAY AWAY

Stephen · 11 January 2026

★★★★★ 5/5

Trustpilot

Thank you :)

I rented a property through Mundys over the last 12 months and they’ve been great. They were quick with their responses, always helpful with any maintenance issues and generally made the process of renting easy. Jack dealt with my moving out - he was fair and efficient and made it as pain free as possible. Thank you very much!

Caitlin · 4 December 2025

★★★★★ 5/5

Trustpilot

Jack Mulhall - Lettings

Jack Mulhall and the rest of the team at Mundys have been outstanding for me in managing my rental properties over the past 12 years. Superb customer service as well as great communication when works and improvements needed doing were excellent. I would go with Mundys every time if I was looking at renting another property out again in the future.

Customer · 30 September 2025

★★★★★ 1/5

Trustpilot

Treated really poorly

Treated really poorly, had to chase for every answer and then told we couldn't rent the property we wanted because we had adverse credit in the past which is fine but they were awful in leaving us waiting and not willing to work with us. They aren't willing to work with you or understand your situation despite earning 100k plus, having references and offering rent up front. Treatment was awful and made me cry on more than one occasion. They've now managed to do the same to a relative, they can pay the years rent up front with savings whilst selling their home and have just been ignored and offered a different property instead (a horrible one which is an insult) of Mundys just being honest with them. They have perfect credit so no reason to be horrible. Why be so rude and treat people like second rate citizens when they aren't?!?! Avoid for rentals

Sarah · 7 May 2021

★★★★★ 1/5

Trustpilot

Treated really poorly

Treated really poorly, had to chase for every answer and then told we couldn't rent the property we wanted because we had adverse credit in the past which is fine but they were awful in leaving us waiting and not willing to work with us. They aren't willing to work with you or understand your situation despite earning 100k plus, having references and offering rent up front. Treatment was awful and made me cry on more than one occasion. They've now managed to do the same to a relative, they can pay the years rent up front with savings whilst selling their home and have just been ignored and offered a different property instead (a horrible one which is an insult) of Mundys just being honest with them. They have perfect credit so no reason to be horrible. Why be so rude and treat people like second rate citizens when they aren't?!?! Avoid for rentals

SB · 7 May 2021

★★★★★ 5/5

Trustpilot

I wanted to take a moment to share my…

I wanted to take a moment to share my positive experience with Mundys after renting a house from them for 2.5 years. While the house itself was an older property and not in the best condition, the team at Mundys consistently provided excellent support. Whenever we faced any issues, they were quick to respond and resolved everything efficiently, which really made a difference in our living experience. Now that we've moved to another house, we were pleased to have our deposit fully returned. I truly recommend them to anyone looking for a rental agency. Thank you, Mundys!

Lana · 19 December 2024

★★★★★ 5/5

Trustpilot

Best managing agents in Lincoln by far

We are current tenants and have 0 faults with the service and care provided by Mundys. We have rented with other letting agents in Lincoln and we couldn’t recommend Mundys more. Big thanks to Fabienne who dealt with our concerns swiftly and made us feel secure and happy. Another big thanks to Emily for quick responses and shoutout to the whole team for making our moving process as stress free as possible! We look forward to continue renting with Mundys

RM · 27 August 2020

★★★★★ 5/5

Trustpilot

Highly recommend

Highly recommend! We put our property on the market just before lock down-Barbara was amazing. During difficult circumstances for ourselves and the pandemic happening, Mundy's continued to communicate with us and got things going quickly once lock down eased. Lorraine was very good at negotiating and finally got us a realistic offer. Everything went through quickly and smoothly- Vicki continued to communicate either by telephone or email. She also organised some clearance of furniture for charity. Someone was always there in the office to answer the telephone and they always returned calls. Always had accompanied viewings. Thank you all the team.

Julie · 5 August 2020