1/5
TrustpilotCON ARTISTS
CON ARTISTS, STAY AWAY, THEY ARE NOT FIT TO CALL THEM SELF'S A LETTING AGENT, PLEASE WILL ALL THE PEOPLE WHO HAVE HAD BAD EXPERIENCES WITH MUNDYS PLEASE SPEAK UP AND BE HEARD
Trusted Agent profile
Mundys reviews
★★★★★
76 reviews across 2 platforms
22 Queen Street, Market Rasen LN8 3EH
Mundys's Market Rasen office at 22 Queen Street is rated 3.5 out of 5 across 76 reviews on two platforms, including 10 Google reviews rated 4.5. The 66 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Market Rasen office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotVery average
Very average, arranged with the letting agency a viewing, drove 150 miles to meet the landlord of a rental property, waited 1 hour, nobody showed up for the appointment. no apology, arrogant attitude. avoid these time wasters.
3/5
TrustpilotLandlord told us he needed property…
Landlord told us he needed property back for a family member, yet less than two weeks after vacating it was back on the market, again with Mundys, for a rent more than above the maximum 7.5% he could have charged us on renewal.So lied to after almost six years of tenancy just so he could charge somebody else a much higher rent and enforced the aggravation and costs of moving onto us
1/5
TrustpilotAvoid - will try anything to keep deposits
Awful service when it came to deposit return. Very minor damage to a carpet was detected on our check out (so minor I had never noticed it in the two years I lived there), I contested this as I knew I wasn’t responsible for it. I insisted on this and that it must have been there upon move in, despite the inventory clerk they hired not picking it up. They would not accept this and said they ‘were in a strong position to go to the DPS for dispute’, I was happy to do this as I wanted it to be investigated properly and refused to give up £100 of my deposit. And what a surprise, when they were gathering their evidence they found that the damage was actually present on the last tenant’s check out, something they absolutely should have checked as soon as I contested it. Luckily I did not back down, but if I had I would have paid them £100 for something that I was not at fault for. They then proceeded to blame me for not checking my inventory thoroughly enough and did not take accountability at all.
5/5
TrustpilotAll members of staff have great…
All members of staff have great customer service and job knowledge
5/5
TrustpilotWe chose this company to look after our…family home
We chose this company to look after our house while we away and wow they haven’t disappointed! All the staff are so knowledgeable and nothing is too much trouble for them. So glad we chose them. Brilliant work Mundys. Keep it up!
5/5
TrustpilotThe right people to let out my property
Everyone I've dealt with a Mundys have been extremely professional, friendly and knowledgeable. They have made the whole process of letting and re-letting my property a breeze.
1/5
TrustpilotPlease avoid.
Our dad recently passed away, unexpectedly in his rented accommodation. As a result of his passing, there has been some damage to a small area of carpet which was left unsalvagable.We kept Mundys well informed throughout, only to have a young gentleman from the lettings department asking if it could be cleaned. I diplomatically explained this wouldn't be possible, to which he continued to try and encourage me to use cleaning companies on his reccomendation.He also advised he could probably clean it as he had "no emotional attachment".We eventually agreed that the carpet could be removed. Myself and my husband offered to replace it which was initially agreed. An hour later, he called to say the landlord didn't want this and that we would need to contribute to the cost of replacing a much larger area. He wasn't able to tell us how this would be fairly calculated, he followed that by telling us rent was due in a week and we would be liable for that if the property was not cleared by then. No condolences, no respect and zero empathy. He advised he would contact us. He didn't.We have rang the company since to ask for support in finding meters to take final readings and to continue to resolve the issues with the carpet. They were not able to tell us how to access these or about how we could resolve the outstanding issues. I also complained about the attitude of this young gentleman. I was finally offered some condolences and reassured by the manager that she would take over, deal with any questions and get back to me promptly with a response. But of course, they didn't ring. There had also been documentations on their systems of supposed conversations with the young gentleman that had never happened. Today I handed back the keys to the property. I sincerely hope that they should never find themselves in a similar position in future with such an appalling lack of support and empathy for an incredibly stressful situation. I would warn anyone who may be considering renting property through them in future to consider an alternative.
5/5
TrustpilotThorough and Efficient Management
Mundys have been brilliant at managing my property. So thorough and fair with landlord and tenant. I'm always notified straight away if the tenant has any issues and they are quick to sort contractors to fix these.
1/5
TrustpilotThere isn't a zero mark otherwise I…
There isn't a zero mark otherwise I would've given it as a score. Where to start, maybe best place is when you finish really, don't expect, whatever you do to the property to be enough in Mundys eyes to hand it back, they want your deposit and will make sure they get it, no compromise, no negotiation, just bullying tactics to make you pay. I am currently arguing about carpets I paid to have cleaned and deodorised, sent them the receipt, they allegedly stated that they still smelt and sent in another carpet cleaner £35 more than the one I paid for. It doesn't stipulate, which carpet cleaner you get, so how can you argue ? They also got in a gardener after the garden had been cleared £185 quids worth of gardener for the day (I want his job) , they tried to charge me extra rent, after putting in a tenant and me buying myself out of the contract. Whilst in the property they did fix things promptly, but you try leaving without them hounding you and being rude and argumentative, good luck with that, I would steer well clear from then and their greed.
5/5
TrustpilotI got a prompt response from the…
I got a prompt response from the agency.. also my request was quickly approved..thanks..
5/5
TrustpilotQuick to respond to emergencies
When I got locked out of my house on a cold night, Jack picked up the phone straight away and was able to get to me with a spare key in less than half an hour!
5/5
TrustpilotI’ve found Mundy’s to be a reliable and…
I’ve found Mundy’s to be a reliable and proactive agent for me. They communicate well so I’m never unsure of what’s going on with my property. I trust them to act on my behalf.
1/5
TrustpilotWhatever you do stay well clear of…
Whatever you do stay well clear of Mundys.All they are interested in is making money, quickly.My house was grossly undervalued by their salesman even though a house close by was valued by a professional agent at over £125,000 more. The said house was smaller, less land and on a main road. When I realised the errors of my way I tried to employ another agent to work along side Mundys. I was informed that this would not be possible.My house sold within a day to the first person who viewed. "I can`t believe that I am getting so much property for such a resonable price" he said. Nine independant estate agents, that I subsequently contacted, all valued the property at a much higher price.
1/5
TrustpilotVery Poor, from a buyer's perspective....
Very Poor, from a buyer's perspective....Found Amy Lee to be a dishonest and unhelpful.Entered us into a bidding war when we were the first to place an asking price offer and after a lot of phone calls and emails to get feedback on our offer we only found out at the very last minute that there was another interested buyer. We feel that our offer was used as a base to get more money. A bit of honesty goes a long way. Left feeling quite frustrated and a bit sad :( :( :(
5/5
TrustpilotWe have had a very successful letting…
We have had a very successful letting with Mundys it has been stress free from initially letting out the property to the tenancy finishing, it has luckily been a very positive experience, thank you Mundys.
1/5
TrustpilotSimilar to post below
Similar to post below. My husband and I were interested in purchasing a home. Mundys had us in a bidding war prior to telling us there was someone else interested in the property. In fact they told us they had no other interest in the house. We found out someone else was putting in offers too. We felt our offers were to drive up someone else’s. completely dishonest. Will never trust them or buy from them.
1/5
TrustpilotDO NOT TRUST THEM AT ALL
As I'VE JUST FOUND OUT MUNDYS ARE IN CONTEMPT OF COURT FOR WITH HOLDING LEGAL DOCUMENTS AND NOT PASSING THEM ON TO THE RELEVANT AUTHORITIES AND PEOPLE AND THEY PROMISE YOU EVERYTHING YOU NEED TO GET YOU IN THE HOUSE BUT AS ME AN MY DISABLED PARTNER FOUND THEY DID NOTHING THEY LEFT ME AN MY DISABLED PARTNER WITH NO BOILER FOR 3 WEEKS WEN T TEMP WAS DOWN TO -9 AN ALL WE GOT TOLD WAS 2PUT AN EXTRA JUMPER ON AND THEY HAVE WITHHELD INFORMATION AN PAPER WORK FROM THE COURT SO NOW THEY ARE INTEMPT OF COURT AN WE HAVE JUST BEEN TOLD THAT THEY CAN NOW BE DONE FOR FRAUD DUE TO THEM WITHHOLDING PAPPER WORK , SO PLEASE DON'T GET FOOLED BY THEM, THEY ARE NOT TO B TRUSTED AND PLEASE DON'T GET FOOLED BY THEM
5/5
TrustpilotGreat Service from start to finish
Absolutely delighted with the service from Mundys from start to finish. Tom Bell valued our home and we were delighted with his recommendation to show the back of the house rather than the front in the opening photograph and with the price we agreed to market at, most professional as was Lorraine and Vicky. Always kept in the touch with us and followed up immediately after any viewings. We were recommended to Mundys by Tina Pepper who was delighted and you sold her house as you did for her. We previously marketed with Bells and decided to change to Mundys after we had no success. Mundys have done us proud and found us a buyer and it's allowed us to move to out beloved Woodhall Spa, thank you so much. Highly recommend!
1/5
TrustpilotAvoid these scam artists at all costs
Avoid these scam artists at all costs!
1/5
TrustpilotUnprofessional conduct
Unprofessional conduct, over value houses, failure to disclose potential hazardous material inside a house and use underhand tactics to pressure sales and even contact other estate agents for information on other houses you may be potentially be interested in. Rude and inappropriate. Do not recommend!
5/5
TrustpilotAmazing out of hours experience
Had an issue with my boiler at 10:30pm, I rang the out of hours number and jack was really helpful.
5/5
TrustpilotMundys have been fantastic both with my…
Mundys have been fantastic both with my sale and letting my property also.
5/5
TrustpilotOut of hours was a life saver
I had an issue with my door that broke that left me stranded outside in the rain at 10pm.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Mundys
How many reviews does Mundys have?
Mundys's Market Rasen office has 76 reviews across two platforms: 10 on Google, 66 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Mundys's rating?
Mundys is rated 3.5 out of 5 across all 76 reviews, and 4.5 out of 5 on Google from 10 reviews, checked 9 October 2026.
Where is Mundys's Market Rasen office?
Mundys, 22 Queen Street, Market Rasen LN8 3EH.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.