Mundys reviews

★★★★★ 5/5

Trustpilot

Excellent service

Due to the current issues with renting out property the government has caused we have decided to sell our rental property portfolio and chose Mundy's due to our past help from Steven Spivey in the commercial department. With regards to the sale we were appointed Vicki to deal with sales progression and she was brilliant chased everything constantly, annoyed everyone in the process further down the chain but without her the last sale wouldn't of happened. In my experience Mundys works for the seller but really tries hard to help everyone in the chain. Brilliant service

Customer · 11 February 2026

★★★★★ 5/5

Trustpilot

Company employees are knowledgeable and helpful

The field staff were knowledgeable regarding the letting market and made useful suggestions to prepare the property for the rental market. They were on top current regulations and of the new changes to the rental law to ensure I had all the correct checks done in good time. They explained the different levels of service they provide with clear costs involved. The Office staff were reactive and meticulous correcting any errors and were quick to supply paperwork and keep me updated regarding potential tenants.

D · 2 February 2026

★★★★★ 5/5

Trustpilot

Highly Recommended Letting Agent

We have been using Mundy's for a few years now as a letting agent for our properties. They've been quick to find new tenants, and sort out all the relevant paperwork that goes with this. Issues, of both ours and our tenants, are dealt with quickly, and Jack is always very helpful. We would recommend that you use Mundy's as your letting agent too

Kate · 8 January 2025

★★★★★ 5/5

Trustpilot

Quality, friendly service.

The service provided was prompt and responsive. I was kept in the loop at all times and found the staff very friendly and approachable and we're always happy to deal with any queries I may have had. There was always somebody readily available at the end of the telephone if and when I needed to call.

Neil · 14 April 2025

★★★★★ 1/5

Trustpilot

I wish I’d read these reviews a year ago

I wish I’d read these reviews a year ago, I would never have got involved I renting from them. I moved into the property after 3 people moved out (within days of them leaving) the inspection report was sent to me but there was quite a bit not shown on it, broken parts of the fridge, dirty cabinets in the kitchen, broken lamp shades in the hallway (well missing fixings actually), rusty towel rail, mould around the bath, broken bath facia to name a few, I sent the photos in on day 1. I spent the first day cleaning cupboards and removing cotton wool from the window ventilation.

John · 14 November 2025

★★★★★ 1/5

Trustpilot

Mundys have a culture of fraudulently…

Mundys have a culture of fraudulently not returning deposits and lie about the reasons why they are steeling your money. The people working there are arrogant and follow the company's practice of illegal activity. There are similar problems within the letting industry, but Mundys have taken it to a new level.

Joe · 21 May 2026

★★★★★ 5/5

Trustpilot

After self-managing my portfolio for…

After self-managing my portfolio for many years I am now too old to deal with all the hassle. As Mundys have given excellent service when selling property for me and finding tenants I decided to bite the bullet and get a quote for management. I am SO pleased I did. My fears of a reduced income because of fees were countered by the increased rents negotiated with tenants. Mundys have been utterly reliable, helpful and professional throughout, fair to me and my tenants. I wish I had done it years ago. A big 'Thank You' to Hymie and all the team, you are all wonderful.

Lorraine · 9 May 2025

★★★★★ 1/5

Trustpilot

STAY AWAY

STAY AWAY, THEY WILL TAKE UR MONEY,CON ARTISTS AND THAT IS IT, THEY ARE IN BREACH OF A COURT ORDER,THE COURT ORDERED MUNDYS TO PAY OUR DEPOSIT BACK + WE ARE STILL WAITING, 3 YEARS LATER, NOW WE HAVE SOLICITORS ON IT, + THEY HAVE DONE IT TO OVER 100 PEOPLE + MORE, STAY AWAY

Stephen · 11 January 2026

★★★★★ 1/5

Trustpilot

The grim reality of renting

We rented for 9 months and found the agency's communication and responsiveness could be poor, with unreasonable delays in resolving some issues.

PP · 18 August 2026

★★★★★ 5/5

Trustpilot

Jack Mulhall - Lettings

Jack Mulhall and the rest of the team at Mundys have been outstanding for me in managing my rental properties over the past 12 years. Superb customer service as well as great communication when works and improvements needed doing were excellent. I would go with Mundys every time if I was looking at renting another property out again in the future.

Customer · 30 September 2025

★★★★★ 1/5

Trustpilot

We wud Never Go with Mundys Ever Again

We wud Never Go with Mundys Ever Again, They Promised us getting work done on my house it Never Happened, They Also Left us with No Boiler for a week an the Temperature dropped down to minus 8 an all we got told was to go an buy a heater that We had to pay for, My Partner is Disabled an Ended Up in Hospital due to This an They Also Didn't Pay Our Deposit back wen the Court Said they had to but they Also Withheld Papper work from the Court which was FRAUD, So Do Not Go With Them as You Will Get Mugged Off by Them, So Please Avoid This Company as They Lie an You Will Never Get Your Deposit back

Stephen · 12 September 2021

★★★★★ 1/5

Trustpilot

Treated really poorly

Treated really poorly, had to chase for every answer and then told we couldn't rent the property we wanted because we had adverse credit in the past which is fine but they were awful in leaving us waiting and not willing to work with us. They aren't willing to work with you or understand your situation despite earning 100k plus, having references and offering rent up front. Treatment was awful and made me cry on more than one occasion. They've now managed to do the same to a relative, they can pay the years rent up front with savings whilst selling their home and have just been ignored and offered a different property instead (a horrible one which is an insult) of Mundys just being honest with them. They have perfect credit so no reason to be horrible. Why be so rude and treat people like second rate citizens when they aren't?!?! Avoid for rentals

SB · 7 May 2021

★★★★★ 5/5

Trustpilot

Great Company!

I had a really positive experience with this estate agency from start to finish. The team were professional, responsive and genuinely helpful throughout the whole process. Communication was clear and timely, and any questions I had were answered quickly and thoroughly.

Leighton · 23 February 2026

★★★★★ 5/5

Trustpilot

Highly recommend

Highly recommend! We put our property on the market just before lock down-Barbara was amazing. During difficult circumstances for ourselves and the pandemic happening, Mundy's continued to communicate with us and got things going quickly once lock down eased. Lorraine was very good at negotiating and finally got us a realistic offer. Everything went through quickly and smoothly- Vicki continued to communicate either by telephone or email. She also organised some clearance of furniture for charity. Someone was always there in the office to answer the telephone and they always returned calls. Always had accompanied viewings. Thank you all the team.

Julie · 5 August 2020

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost. I rented a house from these scumbags a couple of years ago. They hid mould with furniture. There was an insect infestation that happened between me viewing and moving in. The washing machine would leak the electric would cut out (not metered) and the rude individual in the office thought she could diagnose and have me fix the electrical fault over the phone with neither of us being qualified. Save yourselves the headache and buy a tent.

Bill · 6 September 2019

★★★★★ 5/5

Trustpilot

Donna Knapp

Donna was so helpful throughout my process. Kept in contact and responded quickly to any of my queries. Would recommend.

Anonymous · 13 March 2025

★★★★★ 5/5

Trustpilot

Mundys have been so helpful from day…

Mundys have been so helpful from day one of finding a rented home, organising all the paperwork and corresponding between myself and the landlord when things in the property needed attention. Mundys have an online portal and communication via email and phone is always prompt and reliable, mitigating any stress when balancing university, placements and life events. The last two years have been so easy when renting with Mundys.

Madeleine · 19 December 2024

★★★★★ 5/5

Trustpilot

I wanted to take a moment to share my…

I wanted to take a moment to share my positive experience with Mundys after renting a house from them for 2.5 years. While the house itself was an older property and not in the best condition, the team at Mundys consistently provided excellent support. Whenever we faced any issues, they were quick to respond and resolved everything efficiently, which really made a difference in our living experience.

Lana · 19 December 2024

★★★★★ 5/5

Trustpilot

The service rendered was professional

The service rendered was professional. Our Property Manager, Donna was also helpful.

Funmilayo · 17 March 2025

★★★★★ 1/5

Trustpilot

Please stay clear

Please stay clear. I was given the property in extremely poor condition. It was dirty, there was no refresher of paint like they told me, the shower was leaking through to downstairs and the toilet was broken but again when I picked up the keys no one told me. No one came to fix these, we had to do this ourselves. I sent in a complaint which was pointless as they just didn’t care. I’ve left the tenancy when I could and left the property in good condition because I wanted to make sure that I got my deposit back to be told they won’t be because I didn’t clean one window (not them all just one) and the garden needed tidying but they couldn’t specify what needed doing in the garden and I have proof that my partner who is a landscaper did this. Now I’m having to fight through DPS. This estate agents don’t care about people or their welfare only about getting money. Just to add to this as well the staff are so rude! They literally have no customer service skills it’s really bloody shocking

Naomi · 9 May 2024

★★★★★ 5/5

Trustpilot

Thank you :)

I rented a property through Mundys over the last 12 months and they’ve been great. They were quick with their responses, always helpful with any maintenance issues and generally made the process of renting easy.

Caitlin · 4 December 2025

★★★★★ 5/5

Trustpilot

Thank you Jack

I just wanted to thank Jack Mulhall at Mundys for making the deposit return process painless.

Michele · 16 January 2025

★★★★★ 1/5

Trustpilot

Awful experience

Awful experience . As a buyer looking to buy a property from them ,the Agent was not happy for me to ask questions about the property I was looking to make an offer on. Rang me to say the property in question had been sold and sounded very childish . I would not recommend.

Linda · 22 July 2022

★★★★★ 1/5

Trustpilot

Selling your House? then don't waste your time with Mundys

If you are thinking of selling your house I can not recommend Mundys. They significantly over valued my house, but they came across as being very confident and said 'the first party to view would buy', so I naturally signed up to them. However, they did not generate a single enquiry or viewing. At each monthly review all they had to say was we think it might be a little high and suggested reducing it by £10K. So after 5 months of inactivity and a reduction of £45K I have had to terminate our agreement. They have been totally ineffective and wasted my time. Despite telling me all the places they could advertise the property, they only put it on Rightmove and their own site.

K · 11 October 2023