5/5
TrustpilotJakes review
Jake was punctual and very helpful with my house tour. He’s a very polite smart young man and I’m pleased to have met him
Trusted Agent profile · Margate
Verified
Miles and Barr Margate reviews
★★★★★
1,287 reviews across 2 platforms
155-157 Northdown Road, Cliftonville, Margate, CT9 2QY
Miles and Barr's office in Margate, at 155-157 Northdown Road, is rated 4.6 out of 5 across 1,287 reviews on two platforms, including 474 Google reviews rated 4.7.
Reviews
Every review we hold for the Margate office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotHelpful holly
Holly was very helpful when answering any questions we had and guiding us through the letting process. Holly made something that is stressful a lot more manageable. Thank you
4/5
TrustpilotMiles and barr,helped me sell my…
Miles and barr,helped me sell my property,all the people were very helpful,especially Suzanne, she kept me informed all the time,as to what was going on,thank you very much.
5/5
GoogleCannot Fault these guys. We arranged a range of viewings through Reece Gumm - including a brand new to market property. He was polite, on time and we made an offer immediately. The whole process was slick and simple.
Agent replied · 17 June 2024
Thank you for your kind comments, Charlotte. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager.
1/5
TrustpilotOn the verge of being left homeless…
On the verge of being left homeless because of incompetence, delays, and now outright lies.Offered and agreed a Move In date, plan accordingly and give notice on current property.1 week later, some BS about workmen unable to get in, so push the Move In date back 8 days.Plan and pay for things based on the new Move In date.2 days before Move In, chase to confirm about keys, only to have date pushed back another 3 days, to basically coincide with the date we have to give keys back on current home, meaning we have no way to move furniture, decorate etc and even 1 more days delay means we would be homeless.Then, to be told they never mentioned any date other than the latest one, and we must "be confused" (I have it in writing - no confusion there!), and there is nothing they can do about it....My wife is in tears, I am an emotional wreck, and we have got to find £750+ to cover lost deposits, cancelled van hire, storage, and hotel costs.We have Rented for the last 25yrs, moving numerous times. NEVER have we been subjected to such a dysfunctional, ignorant, could-not-care-less bunch of cowboys.
1/5
TrustpilotI have had my house up for sale for 2…
I have had my house up for sale for 2 1/2 months now during the current "housing boom" with this agent. During this time I have had four viewings - a fifth did not show up and no explanation was given. The first "buyer" made an offer, then withdrew it two weeks later after searches had been started. Last person to view told me my house was "overpriced, too small, and about to collapse due to a construction fault", which - if it is a fault - affects all 120 houses on this 40-year-old estate! He then offered 10% below asking price, which had already been reduced. Nobody seems to know what other staff are doing, they double up on calls, or do not call at all. I had to constantly remind them of my situation and circumstances. Given up now - will try again in the new year with another agent.
5/5
TrustpilotWe have recently purchased a property…
We have recently purchased a property through the Miles & Barr branch in Cliftonville & we would like to thank them all for their professionalism & efficiency throughout the whole process. Louise Daly, in particular, has been a complete star & her calm manner & understanding of the industry has been a huge help to us through a sometimes stressful time. Thank you so much, we really appreciate it! David & Laura Milner
1/5
GoogleDef not on buyers side. Like most of agencies - greedy for profit BUT without properly taking care of potential clients. Demand in Margate is definitely high but so is a need for decent estate agencies now!
1/5
TrustpilotI am far from happy with them
I am far from happy with them, i have now been without hot water for 11 days and still they are not chasing the plumber to fix the boiler, as my shower also works from my boiler i can even have a bath or shower. I am disgusted with the service, how would they feel with no hot water!!!!!!!!!!I have to state this is NOT down to my landlord as he is paying them to deal with this.I have now told them that if it is not fixed by the weekend i will be going to environmental health and trading standards.....
1/5
Googleit was pretty good working with miles and Barr, our agent was very good and worked so hard to get this flat sold to us it took 2 years because of covid etc so very well doneNegativeResponsiveness, Quality
Agent replied · 17 June 2024
Thank you for your kind comments, Richard. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future, please feel free to contact us. Mark, Customer Experience Manager.
5/5
GoogleProfessional,hard working and Louise worked really hard to see our sale through every step of the way right through to exchange and completion and also Charlie our first contact with miles and Barr,great people would definitely recommendPositiveResponsiveness, Professionalism
Agent replied · 17 June 2024
Thank you for your kind comments, Mark. It's great to hear that Louise and Charlie were professional and lived up to your expectations. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
1/5
TrustpilotThis is the most unprofessional firm I…
This is the most unprofessional firm I have ever come across. Trying to get them to rent you any property is a complete waste of time. They will never call you back, never respond to an email. Avoid these people. It took these morons 2 weeks to respond to an offer. Complete fools.The very next agent I called completely blew me away with speed and effeciency. They always followed up on either a phone message or email.DO NOT USE MILES&BARR
1/5
TrustpilotI have been waiting two and a half…
I have been waiting two and a half years for Miles and Barr to replace a single fence panel at our boundary with a property that they let next door, I offered to do the job for the cost of the fence panel (as it just needs a new one to be slotted into two concrete posts) but they cannot authorise.I’ve spent this whole summer with a 6ft gap in my fence and my pets have had to stay indoors, when we call they tell you that person that deals with lettings is not there and then shortly after you get a text stating that somebody is coming to look at it or to price it.They’ve blamed it on Coronavirus but how did they know about Covid 2 years ago?They are dreadful to deal with and have ruined our summer more than lockdown has, as we can’t even sit in our beautiful garden.I bet it will be done immediately when they want new tenants as they’ve told us the current tenants are leaving soon.
5/5
TrustpilotI sold my house through Miles and Barr…
I sold my house through Miles and Barr and ciyksnt be happier with the whole process. All the staff were so helpful and responsive. Thank you to Bradley and the team
5/5
GoogleFrom the start of this journey the staff at M&B have been very attentive, and very much on the ball with coordinating my purchase.
5/5
TrustpilotFriendly and prompt service
Kerrie has been extremely helpful and prompt on replying to all my questions. I highly recommend Miles & Barr, Specially Kerrie for her friendly attitude. Thank you
5/5
TrustpilotCanterbury Branch
I have sold my house through Miles & Barr and didn't realise how good their service was until I started contacting other agencies regarding my purchase. They always ensured that I received feedback on any viewings and I was contacted regularly to discuss these so as to determine the best strategy in order to secure a sale. The manager was also happy to give me some advice about how to approach a very competitive buying market. Kind friendly staff - thank you!
1/5
GoogleDef not on buyers side. Like most of agencies - greedy for profit BUT without properly taking care of potential clients. Demand in Margate is definitely high but so is a need for decent estate agencies now!
1/5
TrustpilotAVOID! Never again will I get in contact with…
Never again will I get in contact with Miles and Barr, you’re given false information and get passed around on the phone to different people that don’t know what they are talking about. I had a viewing booked that I was specifically told could not accept an offer until ALL the viewings has taken place. I now receive a call with an offer being placed and nothing more they can do when being fed false information. Very unprofessional and unorganised people that do not know what they are talking about.
5/5
GoogleIt was easy and painless. It can be so stressful selling or buying a property but not this time. Thanks Miles and Barr the end result is that I didn't begrudge your % in fact I thought you worked hard for it and you made my life easy because of your professionalism.
1/5
TrustpilotAvoid at all costs
I concur with everything that has been written in the 1* or less category!My brother and I inherited a flat in Broadstairs and in 10 months they have not succeeded in getting any interest apart from some individuals who made an insulting offer some 35% below their assessed valuation.The property details were inaccurate from day one, and despite numerous attempts by my brother and myself to get the agents to amend them, no action was taken in the whole time they had the flat on their books.To sum up, the staff are untrained in basic communication skills, they are pushy and rude when you do get hold of them on the phone, and nobody seems to be in charge or able to motivate the staff to do what they should be doing. i.e. provide a service to whatever the client has initially been promised .Self serving, is accurate,as another client wrote in their one star review; if it were possible to go lower than 1 I would do so without hesitation.Lazy indolent and unprofessional in the extreme would be my summary.Do not use this firm, they are dire even by the measure of the average estate agency these days, and that is saying something!!
5/5
GoogleGreat service from Miles and Barr and Louise was great
4/5
TrustpilotFriendly staff
Generally had positive experiences when viewing properties with Miles and Barr. Agents on time for viewings and relaxed about length of time at the property.
5/5
TrustpilotJay was very knowledgeable and…
Jay was very knowledgeable and friendly, was running a little late and he kindly waited with no pressure being put on us.
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