Trusted Agent profile · Margate
Verified
★★★★★
1,287 reviews across 2 platforms
155-157 Northdown Road, Cliftonville, Margate, CT9 2QY
Miles and Barr's office in Margate, at 155-157 Northdown Road, is rated 4.6 out of 5 across 1,287 reviews on two platforms, including 474 Google reviews rated 4.7.
Every review we hold for the Margate office, from every platform, shown as written. First names only.
5/5
GoogleThe whole experience has been extremely difficult but the only people that made it manageable were the agents at Miles & Barr. Louise dealt with so much and worked so hard to get everything to exchange, even when she didn’t have to. The communication, compassion and care throughout the entire process was remarkable. I cannot thank her and her colleague Debbie enough. I would recommend and use them for every future sale/purchase if I could!
5/5
TrustpilotCould not praise or recommend Miles &…
Could not praise or recommend Miles & Barr enough! We were first time buyers and everyone we dealt with was so friendly, helpful and patient!! Fabulous throughout and after.Big special thank you to Lucy Clifton, Dan Curry, Joe Ainley and Shelley Webster!
5/5
Trustpilotmiles@barr handled my purchase very…
miles@barr handled my purchase very efficiently. Ross Newman was particularly helpful, Many thanks to him and the team in the Folkestone office.
1/5
TrustpilotRang to view property and found Hannah…
Rang to view property and found Hannah to be extremely rude and have a terrible attitude. It seems basic manners are to much to hope for, what a terrible representation Hannah is for this estate agent, perhaps she is in the wrong job.
5/5
TrustpilotI would firstly like to think Sophie…
I would firstly like to think Sophie Collins for trying to help me moving to upper Bridge Street Canterbury she was a huge help on trying to help me find and finish the form application thank you so much Sophie
5/5
TrustpilotI cannot thank Kerrie Brunger and…
I cannot thank Kerrie Brunger and Natalie Heard and Miles and Barr lettings for all the amazing help they have given myself and my family in finding us a lovely house to rent, Thank you all so very much xxxx
5/5
TrustpilotJake was very friendly and…
Jake was very friendly and approachable, with all the relevant information to hand. He seemed very down to earth and genuine, which isn't necessarily the case with all estate agents!
1/5
TrustpilotWorst agent Ive ever used
Shocking agent. They illegal let a workman into my property while I was away who made a mess, started work without my permission, and worst of all: stole some of my stuff. They are refusing to help. All I got was a "were sorry we didn't tell you someone was coming round" email. Now they are trying to withhold my deposit. Absolute crooks.
5/5
TrustpilotOur Moving Process started in May 2023…
Our Moving Process started in May 2023 and have finally just Exchanged January 2024 due to one reason or another along the chain, however throughout the whole process Lisa Cook the Sales Progressor couldn’t of done more to ensure things ran smoothly…She had such a calm and professional manner and although I may NEVER move again I would definitely recommend her to others !!!!!
5/5
TrustpilotThank you Milles&Barrs for your support…
Thank you Milles&Barrs for your support and help in getting a new house for rent.Especially Sophie you have provided the right properties for us you did a great job, thank you so much.
5/5
TrustpilotThank you to Brad and Ali from cliftonville Miles & Barr
Great experience with cliftonville Miles & Barr. A special mention to Brad and Ali for being so helpful. Would definitely recommend to others. Thanks for your help
5/5
TrustpilotThank you miles and barr for your assistance
Thank you miles and barr for your assistance in securing accommodation for me special mention to Sophie Collins for assisting me and l hope l will work again with you guys in the future
5/5
TrustpilotMiles and Barr Amy Whiffin renting
Very helpful experience with miles and barr, all queries answered quickly and never more than a couple hours to speak to someone, Amy Whiffin was incredibly helpful and I highly recommend her for future renting options
5/5
Trustpilot..this was our first experience with…
..this was our first experience with Miles & Barr and we are impressed with their service, knowledge and promptness. Particularly Jenny Harmes who has kept us up to date with the progress of our rental
5/5
TrustpilotThankyou to Joanna Smith and team
Joanna and her team helped us find the right tenant for our property. She was honest and professional throughout. The process was made easy for us and we are confident that we have the ideal tenant.Thankyou
5/5
TrustpilotEvery house move needs a sales progressor like Debbie
This is the second time I have dealt with Miles and Barr and would highly recommend the Birchington branch. They always answer the phone and nothing is ever too much trouble. Once our house had been sold we had Debbie Mead the sales progressor. Only one word is enough for Debbie and that is 'amazing'. Every person moving house needs a 'Debbie'. She kept us up to date and was always available to answer any questions and put our minds at rest if a problem with the sale occurred. With Debbies' help we pushed our sale/purchase and move through in less than 12 weeks which in the current climate is fabulous. She was always positive and happy and cant praise her enough.
5/5
GoogleRecently purchased a house locally cannot fault the company,communication spot on ,friendly, knowledgeable all problems with my purchase chased up I just wish I had used them for my actual house sale many thanks to Louise Daly in particular.PositiveProfessionalism
5/5
TrustpilotOlivia Petri was very helpful and…
Olivia Petri was very helpful and knowledgeable in answering our enquiries.
1/5
TrustpilotProperty Management poor
Have used M & B for 7 years to manage our rental property. Increasingly poor service as the years go by, with many staff changes in property management and a willingness to abdicate rather than own a problem or issue. A recent failure to meet a legal deadline for gas safety, was met with untold reasons and justifications as to why is was not their responsibility (my poor choice of landlord contract apparently!) and the solution in an email from M & B was for me to resolve. Always opted for the fully managed service since using M & B but we really do not receive the 'fully comprehensive management service' as advertised or promised. Untold input required from the landlord on occasions, which is time consuming and effectively contradicts having a letting agent in the first place. On the plus side the rent payments are always prompt and any discrepancies dealt with quickly and efficiently. Such a shame that the property management side of the company is so inefficient and hard work to deal with at times.
5/5
TrustpilotFirst impressions of M and B team.
My experiences with the M and B team (Dover) were positive ... the initial contact, the valuation of my property along with an in depth rational of where the housing market is, were both professional and informative.The following day we viewed a property. Nice and relaxed. It was made clear that if I had any 'questions', concerning the property the agent would do their best to answer them.
1/5
TrustpilotDreadful experience
Dreadful experience! Estate agent turned up, said he was from the Ramsgate office, so didn’t know Dover. Presented no card, no details of houses sold in the area, no information from the branch. Then said he couldn’t value my type of house, would get his manager to call me, so a complete waste of my time. I asked him what the house might be work…..’err £320k’- seeing as the house next door went for £350k a year ago, not sure where he got that figure from, Zoopla? M&B sold me the house, so it’s astounding how unprofessional they are and never received a call from the manager!
3/5
TrustpilotMiles and Barr proved quite difficult…
Miles and Barr proved quite difficult to get hold of, several call to their lettings number went unanswered and promised call backs did not happen. I finally got a call and arranged a viewing, while waiting outside the flat I was called to say that there was a problem with the keys and they would have to cancel. However, this was rectified and I was finally shown round by Jake Chamberlain, who was polite and courteous. If he didn't know an answer to my question he said so, rather than try and bluff his way through, which I appreciated. The flat was not for me in the end, but I have nothing bad to say about the agent who showed it to me. The agency itself came across as a bit disorganised, but they got there in the end.
5/5
TrustpilotJake was fantastic and very helpful…
Jake was fantastic and very helpful with answering all the questions I had about the property, he was very friendly and professional throughout the whole viewing and made it a very enjoyable experience
1/5
TrustpilotDisorganised management team
Absolute joke Miles and Barr are. Letting agency lost my front door keys which I paid to have replaced. Tenant left the flat in a disgusting way yet the check out was deemed satisfactory. The sub contractor cleaner said she cleaned the flat yet upon inspection is absolutely filthy. When I raised this with the letting team I got passed from operator to operator. I firmly believe the letting agency has family members as sub contractors and sadly I parted companies with them and have a new management agent. In one word. SHOCKING.
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