Miles and Barr reviews in Margate

★★★★★ 5/5

Trustpilot

From the first day we viewed our to be…

From the first day we viewed our to be home, we felt welcomed, supported and advised by the estate agents showing us around the property, to the sales agent managing us and our offer of the property. We were kept up to date with all information we needed to provide and the service was smooth and efficient. No query or question was too difficult and Miles and Barr were professional and sympathetic throughout. During the waiting process between our offer being accepted and the exchange we were kept up to date with the stage of the chain every fortnight before we had to ramp things up as we neared completion. Thank you Miles and Barr. A truly swift and easy service. Emily Stickler was absolutely fantastic. She kept us updated throughout the entire process, and as first time buyers she was clear and explained every step along the way and what to expect and when. She communicated efficiently with our solicitor and the ongoing chain and kept us all up to date with regard to the various hoops we, or the vendors had to jump through to move things along. Emily made the house purchase as stress free as possible and we really are thankful for her.

Carrie · 8 September 2021

★★★★★ 4/5

Trustpilot

Great communication with all parties

Although the sale took a very long time to complete, the support from Louise Daly and the Miles & Barr team meant we always felt looked after.Louise was our main contact during the sale and was incredibly helpful throughout. She worked hard to maintain the momentum of the sale, particularly as it continuously seemed to be stalling due to slow solicitors. She was always fast to respond, even out of hours. She was polite, friendly and knowledgeable. Without her support, I'm sure the sale would have taken a lot longer to complete.

Emma · 22 August 2021

★★★★★ 5/5

Trustpilot

Professional Service

Blake arrived prepared for the initial visit, and took measurements throughout the house. We explained we had other appointments but as his agency had come recommended we would probably list with Miles & Barr. He accepted this with good grace, and returned to complete the contract once the other agents had visited. There was a better percentage fee offered by one of the others and our fees were adjusted to come into line with that more favourable rate. The house sold on the first day it was marketed.

Lyn · 10 August 2021

★★★★★ 5/5

Trustpilot

A genuine Estate Agent who cares about their customers

I had been searching for a new home for a good few months, approached every estate agent possible & wasn't having any luck. Was beginning to give up hope when I literally struck gold at Miles & Barr when I received an email back from the lovely Holly Hill. I explained my situation and my search criteria and she took it upon herself to go over and beyond to help me find what I was looking for, providing me with options and really listening to my needs. She had the patience of a saint answering all my questions and explaining the process. I really felt like she cared about myself & the landlady and ensured we were the right mix. Totally recommend Miles & Barr especially Holly. Thank you so much. You really did restore my faith in the rental market at a really tricky time.

Anita · 9 August 2021

★★★★★ 5/5

Google

Great viewing - Phil really helped visualise the potential of this property

Peter · 26 February 2026

★★★★★ 1/5

Google

Adds to the stress of moving! First of all, be aware that this is the only agency where you need to pay for your identity checks: they pass you to Lifetime Legal where you will be charged at least £60.00 (the regular price is £4.00 typically covered for you by any other estate agency). Secondly, this particular branch does need customer service training - they promise to call you back but never do. For the last three weeks it was only one way communication for us. Every time we asked them to give us a call back even if there is no news, it has never happened.

Alina · 18 June 2023

★★★★★ 5/5

Trustpilot

Can't give anything but10 out of 5!

Can't give anything but10 out of 5!! Anna is a credit to M&B!! The process has been made so much easier with her help! The process has been speedy and most of that is down to Anna's protection approach to what is quite a stressful time! We, recently have had a very poor experience with one of your competitors and so was refreshing to find that letting agencies are NOT all the same! Thank you. Kevan powell

Kevan · 28 January 2022

★★★★★ 5/5

Trustpilot

Would highly recommend.

DezUrwin · 6 May 2026

★★★★★ 5/5

Google

Very friendly, helpful and informative during our viewings

S · 26 March 2026

★★★★★ 5/5

Google

Punctual, informative and friendly

David · 26 April 2026

★★★★★ 5/5

Trustpilot

Property sale

As his executor, I sold my late father's house through Mile & Barr. The sales team were 'on it' right from the start resulting in a buyer being found within days of the property going on the market. So, well done to Matt Brisley and all involved. Debbie Mead was then responsible for progressing the sale which she did admirably - on the case of those dragging their heels when necessary and keeping me up to date throughout. Thank you.

Nicholas · 25 June 2021

★★★★★ 5/5

Trustpilot

Couldn't have asked for more...

Couldn't have asked for more from Miles and Barr with our house move. Tom Philbrick and Debbie Mead looked after us so well despite hiccups and delays along the way. Debbie was brilliant, she brokered some difficult conversations, kept us updated at all times and it was clear that she had our interests at heart. I really felt that I could talk to Debbie, she was always available and very receptive to our needs. In addition, throughout the house searching process and subsequent negotiations when we had found a house, Tom was also really helpful; he explained all the transactional small print clearly, was very respectful when he came in to our home and managed to get the property we wanted at the right price for us. All in all the whole team were superb, thank you :)

Dan · 25 June 2021

★★★★★ 5/5

Google

Graham Radden was super helpful

Ruby · 4 December 2025

★★★★★ 5/5

Google

We brought our first home through Miles & Barr Cliftonville, we always found the staff to be friendly & helpful. Whilst arranging viewings staff were very good at finding houses to match our needs as a family. All the staff at Cliftonville office were extremely helpful especially Alice Fridd & the manager Joe Bull. Our review is mainly based on Louise Daly our sales progressor. Louise went above & beyond to help & guide us through the whole process. Due to Covid-19 our sale went over the normal timescales & Louise was amazing throughout the whole process. Louise always replied promptly to my emails & was there to reassure me when it felt like we would never exchange. I am so grateful to Louise for everything she has done for us since our offer was accepted on our first house on February 1st, It is now the end of August & we are finally in our new home!!

Samantha · 18 June 2021

★★★★★ 1/5

Trustpilot

Shocking complacency and incompetence

Goes back to November when I accepted an offer for my house from a company that it turns out wasn't even formed yet.Progression 'team' did nothing until mid January. Jodie Winch seems to be the entirety of the 'progression' team. Utterly unfit for purpose. Acknowledged communication failures..... nothing heard for another month. Nothing changed. All the chain worked towards (and were ready as agreed) the end of March..... not Miles and Barr. No communication, no checks that this was a viable buyer, no due diligence. It appears that their mortgage wasn't applied for until mid Feb !!!Drifted to end of first stamp duty holiday. Nothing happened. Buyer is now clearly totally unwilling to complete the sale. Drifted towards second stamp duty holiday. Nothing happened. Whole chain eventually collapsed. Incompetence, lack of communication, apathy, no due diligence, acknowledged failures not corrected, un-interested management.Shocking, upsetting experience and the end of my mums' dream move. Avoid, avoid, avoid.

Tim · 17 June 2021

★★★★★ 5/5

Trustpilot

Professional service , diligently executed.

Emily has been my contact at Miles and Barr. I was buying my next property through them. I have received excellent professional service with good communication and support when it was needed. My sale was in a long chain and Emily chased right back to the beginning and kept me up to date with progress. She was honest about progress unlike some others I was dealing with. She checked in with me regularly and responded quickly when I contacted her. I would use Miles and Barr again.

Valerie · 16 June 2021

★★★★★ 5/5

Google

The Miles and Barr team were always polite and friendly, and great communicators. Louise in the sales team is an absolute star - going above and beyond to keep the sale moving despite a series of set backs - whether on weekends or her days off, she went made sure to keep me informed. A real credit to her organisation. Thank you Louise!

Omar · 18 June 2023

★★★★★ 5/5

Trustpilot

I went with miles and barr to sell my…property. Excellent service

I went with miles and barr to sell my property and I am glad I did. My sales negotiator Debbie Mead was fantastic, she kept me informed through the whole process, she answered my queries promptly and always returned my calls. On completion day she went above and beyond, well done Debbie.

Debbie · 4 March 2024

★★★★★ 5/5

Trustpilot

The staff were through and ensured my…

The staff were through and ensured my case was dealt with efficiently. The staff were always friendly and answered any questions I felt needed to be asked. Moving is an overwhelming process but the staff made sure the process remained simple and made it clear what exactly needed to be done step-by-step to ensure a successful move. Overall I was very happy with the service provided and the staff should be commended for their dedication and patience.

Reece · 9 November 2021

★★★★★ 5/5

Trustpilot

exceptional services…

I have always had exceptional services with Miles and Barr letting agency. They are always extremely helpful and supportive with any matters that arise.

Victoria · 14 July 2026

★★★★★ 5/5

Google

I had such a good experience... Really friendly viewing, help making an offer and wonderful communication, Keeling the chain in check! Very highly recommend!

Lara · 26 October 2025

★★★★★ 5/5

Google

MIles & Barr provided a great service in both the sale and purchase of our property. Always professional and helpful. We had a good amount of viewers at our property, accompanied by their agents. We were very impressed by Annie, their Sales …

Lynn · 20 February 2026

★★★★★ 1/5

Trustpilot

Strange experience with this agent

Strange experience with this agent. We kept being told that viewers really wanted our house & then were offered a fraction of the asking price. They sent round a lot of viewers one of which offered 1/10th the asking price! Such a waste of our time. There was then a big gap with no viewings. A person then came round - offered 100K below asking & said they were a cash buyer. I did begin to wonder whether some kind of scam was in operation. We eventually took the house off the market & won't ever be going back to M&B

John · 18 March 2021

★★★★★ 5/5

Trustpilot

Perfectly managed Sale

Lisa was exceptional. There were many challenges along the way but she had the happy knack off keeping you calm and assured that things were moving in the right direction.House moves are never a walk in the park but it was a pleasure knowing I was in safe hands

Del · 18 April 2024