Trusted Agent profile · Margate
Verified
★★★★★
1,293 reviews across 2 platforms
155-157 Northdown Road, Cliftonville, Margate, CT9 2QY
Part of Miles, see every office.
Miles's office in Margate, at 155-157 Northdown Road, is rated 4.6 out of 5 across 1,293 reviews on two platforms, including 474 Google reviews rated 4.7.
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Every review we hold for the Margate office, from every platform, shown as written. First names only.
5/5
GoogleWe have had such a great experience purchasing our first home with Lee. His communication is second to none, he was able to answer any questions we had, he was happy to liaise with solicitors and the sellers on our behalf and was always …
Thank you so much for the fantastic review. I know going through a bidding process adds extra stress but I was really hoping you could secure the house and super pleased you did. … More
5/5
TrustpilotFirst class and professional.
Great communication and support from Louise Daly. It’s always stressful selling a property, particularly when solicitors can be so unresponsive, however Louise was very professional and kept us in the loop all the way. She even took calls / e mails when on holiday to try and get the sale over the line. First class from Louise and the Miles and Barr team in Margate.
4/5
GoogleA big thank you to Louise Daly for progressing the sale of my leasehold flat at Majestic Court, Cliftonville through to completion. The managing company (Powell & Co) were extremely incompetent and uncooperative and seemed to be making every effort to make the sale as difficult as possible, causing numerous problems and delays. Without Louise’s involvement, I’m not sure it would ever have got over the line.
5/5
GoogleBranch Manager Dan provided a valuation on my house. Prompt arrival, friendly and knowledgeable, clearly knows the local area very well. Would recommend.
Thank you Tom for leaving such a positive review. We are glad you were pleased with the service and really appreciate your recommendation.
5/5
GoogleI was well looked after by Phil, Many thanks.
Thank you for your kind words, Greg. We're delighted to hear that Phil provided you with excellent support. We strive to deliver a seamless experience with professionalism and integrity. If you need anything further, please don't hesitate to reach out to us. Thank you, Dan
5/5
GoogleReally helpful and knowledgable
Thank you for your kind words, Harvey. We are thrilled to hear that you found our support helpful and professional. Our team strives to provide local expertise and efficiency to meet individual needs. If you have any further feedback, please feel free to reach out to us. Thank you, Dan
5/5
GooglePersonable and extremely helpful
Hi Mark, thank you for your positive review, thank you, Dan
5/5
TrustpilotExcellent Estate Agents
Miles and Barr are very proactive and honest. They are confident with their selling strategies and know how to implement them for eveyone's benefit. The staff in the Cliftonville Office are exceptionally helpful and are happy to talk anything through with you at any point. I have been through a house selling and buying process with them recently, and in particular the progression officer Louise Daly was a great support and extremely professional. I would recommend you use this estate agency.
5/5
GoogleExcellent service from the team at Miles and Barr Cliftonville. Special shout out to Chelsea who assisted throughout. The whole experience of selling and buying was made as smooth as possible. Chelsea and the team gave advice and support from start to finish. 1000% recommend.
5/5
GooglePhil Hopkins, showed us two properties, he was knowledgeable, helpful and professional in his approach, we can’t recommend him highly enough. …
Thank you for your wonderful feedback. I’m delighted to hear that Phil’s professionalism, knowledge, and helpfulness made such a positive impression. I’ll be sure to pass your kind words on to him. … More
5/5
TrustpilotThe staff at Miles & Barr were truely professional
The staff at Miles & Barr were excellent. Max who facilitated the viewing was very punctual and knowledgeable, and no question was too much trouble. Sian in the Lettings Department was a real professional, very courteous and again was always willing to answer questions. Her speed of response within the whole process, from application to confirming the letting, was exemplary, and her level of communication was superb. All I can say is that the service overall was outstanding and that I would highly recommend Miles and Barr.
5/5
TrustpilotSuzanne Beard
All the staff I had contact with were very polite & courteous, dealt effectively & efficiently with any concerns I raised, made the whole process as strew free as it possibly could be. Wouldn’t hesitate to use your services again.For me it was a complete blessing to have Suzanne Beard in my corner. Her understanding and approach under difficult personal circumstances were exemplary. I so appreciate the care and efficient way she guided me through the process. Big thank you Suzanne.
5/5
GoogleThanks to Miles and Barr, I am currently living in my perfect property. Finding a home during Covid was tough, but my experience was made so much easier by the team. It was smooth sailing from finding my new home online, to living here. Thanks so much!PositiveResponsiveness, Professionalism
Thank you for your kind comments, Kitty. It's great to hear that the team helped you find and move into your perfect property. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager.
5/5
GoogleExcellent customer service from Annie (Collier). Dealt with an enquiry even though the property was outside her office area, swiftly actioned it, set up viewings and took feedback, passed onto the appropriate branch colleague, checked in and followed up that I had indeed been contacted etc etc as there was a sense of urgency required. In no time at all the property was secured. Really really helpful, very good interpersonal and communication skills, felt like she couldn’t do enough. Thank you Annie.
5/5
GoogleGood objective presentation without pressure. Very fair treatment.
Thank you for your kind words, Ian. We're delighted to hear you found our presentation objective and pressure-free. We strive to treat everyone fairly while providing professional support. If you have any further feedback, please feel free to reach out to us.
5/5
GoogleOn time, plenty of knowledge about the property, great to chat to. Top guy
Hi Neil, Thank you for your kinds words, it is really appreciated. Kind regards, Dan
5/5
GooglePhil, conducted a great relaxed viewing, exactly what was required
Hi Mark, thank you so much for your kind words, I will be sure to pass this onto Phil when he returns to the office shortly. Have a great weekend. Kind regards, Dan Woodward
5/5
GoogleMiles & Barr facilitated our move to Margate. Easy to arrange a viewing and everything progressed and completed very quickly. I can't fault the service.
Dear Mr Day, Thank you for your kind review, we are happy to of helped you find your next home. We wish you all the best as you move into your next chapter. Many thanks Bradley Branch Manager
5/5
GoogleLouise made my life extremely easy, she was on top of my sale since day 1. She was really attentive and pushing in both sides, she was on top of everything with full knowledge of what she was doing. I am very pleased with her job and i will recommend to anyone i know Louise from Miles & Barr if they are thinking to buy or sell a property.
1/5
TrustpilotI contacted Miles n Barr for a valuation…
I contacted Miles n Barr Tenterden Kent for a valuation on my house by email a male agent phoned me and made me feel very uncomfortable he was extremely condescending to the point where I was feeling very hurt he made me feel like I wasn't good enough for their services I have a beautiful 4 bed semi in an equally beautiful part of Kent now were talking about October 2023 where most people are reluctant to put their house up for sale and the economy is at its worst so you would think that estate agents would be working harder to get some properties on their books but this man had such an awful attitude I'm a very friendly lady always helping others the best I can always polite but this male agent really pushed me to the limits he would not stop he had aggressive attitude, has no people skills and absolutely no empathy for people I had the phone on loud speaker and my husband was listening who was appalled by the agents attitude, I said to the agent if you don't want our business it's fine I can always go somewhere else he said ok and I was about to reply and he put the phone down on me !!I left a message on their website asking for the manager to please call me but I've had no response hence this review.Thank you for your reply Miles n Barr. Had a message been left to call your branch I would of called you back by return however as no message was left (on either landline or mobile) that would have been impossible ! Other local agents must be benefiting from your unprofessional behaviour, a message to prospective vendors please don't let my experience with Miles & Barr put you off instructing alternate agents.
I’m sorry to hear you feel you haven’t had a good experience in your communications with us. I understand your property has been on the market with several estate agents over the last couple of years and disappointingly remains unsold, so you are looking to change estate agents and contacted us. We pride ourselves in giving honest advice on price and marketing and have a duty of care to do so. Agreeing to market a property at a price that the market dictates is not accurate or is too optimistic will only further delay finding a buyer for you. Having spoken to the branch manager, Joe, he advises he has called you on various occasions but hasn’t yet received a returned phone call from you. If you would prefer to communicate with Joe over email, please contact him at Joebull@milesandbarr.co.ukThank you for your review, we hope to hear back from you soon.
5/5
GoogleThanks for helpfull behaviours 👏 …
Thank you, really appreciate the feedback! Glad I could help and provide the information you needed. Don’t hesitate to get in touch if there’s anything else I can help with. Thank you Dan
5/5
GoogleLouise at Miles & Barr has been excellent throughout our purchasing process, keeping us well informed with what is happening all the way up the chain and constantly nudging all sides to keep things moving along in a timely manner and giving regular updates and guidance at every step.
5/5
GoogleGreat efficient and very friendly service allways friendly and great help and service
Thank you for your wonderful feedback! We’re thrilled to hear you’ve had such a friendly and efficient experience with our Broadstairs estate agency team that is exactly what we aim for. … More
1/5
TrustpilotDo Not Use Them
I completely agree with a previous comment citing 'Misleading practices and lack of accountability'I strongly advise anyone not to use them or to move to another agent after my stressful and upsetting experience.If you are tied in, do not believe anything they tell you and insist on receiving all communication and confirmation of conversations from them in writing so that you have a paper trail of everything you are told. Make sure you attend all viewings with them if possible. Speak to any proposed buyers yourself and double check everything . If your property is empty then do not allow them to access without you attending. Regularly check on your property. I wanted an apology for their underhand practices, which potentially cost me thousands, but all I got was more lies and denials. No apology, no accountability.
Dear Mrs Jenkins, we are saddened to read your review as we take the subjects raised in your comment seriously. We understand that our colleagues have been liaising with you and have addressed all concerns raised.
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