Trusted Agent profile · Margate
★★★★★
724 reviews across 2 platforms
Star Lane Link, Westwood, Margate, CT9 4FG
Linden Homes Kent's office in Margate, at Star Lane Link, is rated 2.5 out of 5 across 724 reviews on two platforms, including 37 Google reviews rated 3.8.
Every review we hold for the Margate office, from every platform, shown as written. First names only.
5/5
Trustpilotif you love stress and being fobbed off…
if you love stress and being fobbed off at all levels then this is the housebuilder for you as an experienced newbuild buyer with homes from two previous builders this is a shocking experience. I could give you details but I don't like to give people nightmaresupdate site manager has now addressed all problems and I am content once more.p.s I love my new home and location.
1/5
TrustpilotWow what poor customer service we have…
Wow what poor customer service we have been living in our supposedly new home for ten months and it looks like a patchwork quilt. Every wall internal and external needs painting as the workmanship was poor. With over 50 snags when we moved in! NOT what I expected from a new home. What is sad is that they then pay someone else to fix the original subcontractors shoddy workmanship
1/5
TrustpilotTerrible customer service and…
Terrible customer service and management. Will say one thing and do something else. If buying a flat from them directly then get everything agreed in writing with as much detail as possible. They have delayed delivery and will also cut corners where possible unless you catch them.Finally, they have knowingly deviated from their agreed planning permissions and won't engage with owners before making arbitrary site changes.
4/5
TrustpilotPurchased in july 2019 on the saint…
Purchased in july 2019 on the saint george wood site morpeth. Couldnt be more happy yes we had a few snagging issues which we did expect as not everything can be perfect . Our experience with the customer service has been fine . The site manager is very knowledgeable and gives advise when required . I would and have recommended the site to potential buyers.
1/5
TrustpilotBe warned... Do your research.
Good luck to anyone considering buying... You are not told of hidden costs... Ie if you want to sell YOUR home with a mortgage expect to pay £400+ to do so via first port maintenance company... Drains blocking twice in as many months, noise... They don't start til 8am...LIE!!! DON'T SAY YOU HAVEN'T BEEN WARNED... Do your research... Buy any older property with no maintenance links 👍
5/5
TrustpilotI purchased a property from linden homes, Wilford fields
I purchased a property from linden homes, Wilford fields, Nottingham in October 2018. I was the first person to move in and I could not if asked for more! The sales office and the builders were all very accommodating. Nothing was too much trouble. Any snagging was sorted in a timely manner and was no trouble at all to them. I love my new home! :)
5/5
TrustpilotGreat service from Linden Homes
We moved into Montbray Roundswell in March 2018. The service from the sales staff was amazing and helped us throught what had been a difficult time. Once we had moved in the help we received from the site guys was more than we could have asked for. We are so pleased with our house and love the area. Best move ever and would recommend Linden to anyone.
1/5
TrustpilotNever buy from lindens
Never buy from lindens, biggest mistake we made! Pipes bursting in walls and under sink, door handles falling off, glass on balcony loose, decking on balcony broken, bolts under balcony loose, forgot to put cladding on balcony, holes in roof, road not wide enough to get car off driveway when a car is parked opposite, poor customer service, rude site manager, unfinished landscape, the list goes on.
2/5
TrustpilotPoor quality building
Poor quality building. Paper silling when you walking in your flat everythings shake with your evety steps. if neighber up stairs turn on their washing mashing is like your in middle of a war awful noises all the flat shaking, every second you r waiting all their kitchen falling down in yours. So you don't feel safe in your own property that you paid too much for it.😕😔
1/5
Trustpilot0 stars for this s*** of the earth
0 stars for this s*** of the earth. Still waiting for customer services to get back with several issues after months of negligence. They are a real waste of money and resources. Their contractors are all dodgy like them doing half con jobs. Simple advise. Don't buy from them unless you want to waste your money and lose your mind chasing them up.
1/5
TrustpilotWorst decision we have ever made to buy…
Worst decision we have ever made to buy a linden home. Recently wanting to do the garden had a few people round for quotes. Been told not to even start it because the air bricks are level to the ground not raised which is illegal as can cause damp issues. We have spoken to linden homes and they are now refusing to do anything about it.
1/5
TrustpilotArranged for a viewing at Linden Homes…
Arranged for a viewing at Linden Homes Site at Retford for 12noon Sunday 5th February 2023.We arrived at 1130am and waited for a representative to arrive. No one turned up. We left at 1245pm. How unprofessional of this Company. 60 mile round trip for nothing.
1/5
TrustpilotAwful experience
Awful experience, no morals, sales people will lie through their teeth to get you to buy one of their cheaply made properties. Six months of delays. Constant miscommunication of build stages. They have no idea. Never again.
1/5
TrustpilotIf you have had a leak in your roof and…
If you have had a leak in your roof and you have NHBC cover for your Linden Home, contact the NHBC. A roof is structural. They will require copies of all your correspondence with Linden Homes with regards to the leak, and you chasing them. Tell them you would like someone else to fix it. Good luck.
5/5
TrustpilotChudleigh purchase
We have purchased a home in Chudleigh with lots of help from Hayley and Beth. The whole process was very smooth and we were kept informed at event stage. Every email was answered within an hour , all snagging was completed with a couple of days and the house is lovely. Absolutely superb all round
1/5
TrustpilotVery disappointed by Linden
Very disappointed by Linden. Our development has been left in a dire situation. No communication, no responsibility taken by them. It has become a danger for our children to be walking around because of the poor state it has been left in. How they get away with it is beyond me?! Seriously think about buying a property from these developers.
1/5
TrustpilotShocking customer service
After contacting them on many occasions to arrange a viewing I received a call end of August to advise they will call me in 2/3 weeks to arrange a viewing once the site is safe etc never heard a thing so I chased it and still have heard nothing back now the home we wanted have now all gone.
1/5
TrustpilotSo many problems and issues unresolved
STAY WELL CLEAR. So many problems and issues unresolved. Lack of communication and really poor service. Would not recommend people buying these houses.Cheap materials used, short cuts taken and end up costing a lot more to rectify.
5/5
TrustpilotGreat service
Karl, Jack and Ben have been helpful throughout the whole process providing all the answers to our questions and if anything needed sorted it would be completed within a satisfactory timescale. I would recommend linden homes as myself and Partner have been happy with our service so far.
1/5
TrustpilotWe bought a property off Linden homes …
We bought a property off Linden homes in Horndean 6 years a go,we have had water coming in through the roof despite hundreds of hours and emails over six years asking Linden to fix the problem we are no nearer to getting it fixed than we were 6 years a go.Avoid this company like the plague.
5/5
TrustpilotWe were under offer and looking for a…
We were under offer and looking for a brand new house. Joseph the area sales manager was excellent. Nothing was too much trouble for him. I love the fact that if you need to move quickly you can buy a smaller property and use their exchange program when a larger house becomes available .
1/5
TrustpilotLiterally the worst company I’ve ever dealt with.
Literally the worst company I’ve ever dealt with. Every single person I’ve had dialogue with has been behond useless. Honestly avoid, I mean that as I’m currently living with the ongoing hell which is Linden Homes.Just want to add, 1 star on trust pilot thats disgusting. Linden should be ashamed of there so called business. I’m gutted I didn’t see this feedback before purchasing.
1/5
TrustpilotWe’ve owned our house on heathlands for…
We’ve owned our house on heathlands for 4years. The communal areas are a mess. Unfinished street lighting, a garden with walls collapsing and crumbling estate entrance pillars. Not a safe environment for children to play and certainly not what Linden Homes promised when we bought the house. Linden Homes and First Port have proved very difficult to deal with.
2/5
TrustpilotAbsolutely terrible company
Absolutely terrible company. The work is average at best. The customer services are awful. We have had approximately 35 days of work completed on our house with snags, all of which are bodges and usually fail multiple times. Do not use this home builder.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Linden Homes Kent's Margate office has 724 reviews across two platforms: 37 on Google, 687 on Trustpilot (across the whole business).
Linden Homes Kent Margate is rated 2.5 out of 5 across all 724 reviews, and 3.8 out of 5 on Google from 37 reviews.
Linden Homes Kent Margate, Star Lane Link, Westwood, Margate, CT9 4FG.
