Linden Homes Kent Margate reviews

★★★★★ 5/5

Trustpilot

Everybody has their experience and I…

Everybody has their experience and I wouldn't seek to cast doubt or comment on others here, this is just our story. All I would say is that we bought a new house on the Elmbank development and it has been nothing but a pleasure from start to finish. Yes of course there have been a few snags and stuff but all of these without exception have been remedied promptly and with great courtesy. Works here are ongoing and every effort is made to reduce the inconvenience to residents. We were very worried after reading all the experiences of others but thankfully we have been very happy

Mick · 20 July 2018

★★★★★ 5/5

Trustpilot

Great home and service so far

Admittedly it is only one month since moving into our new home but I have to say I have been impressed. We made a offer on a detached property that had come back to market as previous buyer had fallen through. After we made the offer we read all the reviews and feedback and were apprehensive and concerned. However upon moving in we have had a good experience so far, yes we had snags but nothing that I would consider ground breaking. Unfortunately as the development was completed we had no sire manager and therefore have to deal with customer services, Emma Briggs who has been courteous, helpful and informative and has already arranged most of the contractors to return with dates penned. In fact it is one month tomorrow since move in date and I would say by the end of W/C 25th June most of the work will be done. So in essence would I recommend Linden Homes, yes I would for reasons as mentioned. Thank you Linden Hones and Emma for making it as painless processs and I have a beautiful home to show for it!!!!

Bedford5568 · 23 June 2018

★★★★★ 1/5

Trustpilot

Bad doesn't even come close.....

Bad doesn't even come close to these life wreckers and if you think that your NHBC warranty will cover you, forget it. They are just as bad, if not worse. The policy is there to protect you but they are in bed with the builders (source: The Guardian) and they give them cash back from the money that they've indirectly taken from you for their worthless 10 year warranty which is built into the purchase price of the property. NHBC will then set their lawyers, Dentons, on you. Read the reviews and make your decision but if you buy a Linden Home beware. You will live to regret it and suffer the misery. Caveat Emptor !

Andy · 23 June 2018

★★★★★ 1/5

Trustpilot

I wish there is negative star for this…

I wish there is negative star for this company, not even worth a star. Appalling customer service from Guildford customer centre since we moved in on JUNE 2016. They pick the call but after hearing the name / site details they just drop the call off and never pick the call if dialled from same number, but they pick call immediately if from a different number and obviously drop off call just recognizing our voice. How can they be so rude like this? This is the ATTITUDE OF LINDEN HOMES SOUTH - NO ONE CAN QUESTION THEM ON ANYTHING LET ALONE THE CONSUMER, THEY ARE LEAST BOTHERED AS THEY HAVE SOLD ALL HOUSE IN OAKLAND HORSHAM (FEW STILL LEFT) SO NOT TO ANSWER ANY OF THE CUSTOMERS FROM THERE. ITS LIKE THEY ARE OPERATING IN A UNDER DEVELOPED COUNTRY, SHAME YOU OPERATE IN GREAT BRITAIN AND INSULTING THE CORE VALUES OF OUR COUNTRY. I have complained to the regulatory board about their behavior and also to NHBC.

Chitra18 · 18 June 2018

★★★★★ 1/5

Trustpilot

Message to Stacey Tylisczuk and others

Message to Stacey Tylisczuk and others If only Trust Pilot could let you message them back - I would say to this lady/couple "you have absolutely no idea how lucky you are. Yes £475 might seem like a lot of money to first time buyers and it's disgusting and I am sorry you too have been stung by this unscrupulous company, but try losing £309,950 or more as my lender has now valued my 3 bedroom Linden Home at £363,694 yet I've been unable to live in my uninhabitable brand new Linden Home for a month short of 2.5 years but I'm still paying out a mortgage on it, so what good is it to me when it's not fit for purpose" (Read my review below Uninhabitable House 2++ Years) Are you seeing these reviews #PeterTruscott? You are the Chief Executive Officer of #GallifordTry parent company of #LindenHomes (and btw as well as posting this PUBLIC on my FB page I'm also putting it on TrustPilot in the hope that this lady (but certainly others) will see it and realise just what a lucky escape she has had from the cowboy builders and despicable company that is Linden Homes. All of these people posting reviews cannot be wrong and I will continue sharing these posts to warn anyone even considering buying from you. Caveat Emptor #buyerbeware Do Not Buy From Linden Homes if you do not want your life ripped apart. Once they have your money they don't care and when you have problems, if you dare to escalate them, they will just set their unethical lawyers onto you. Then try utilising your 10 year NHBC Buildmark Warranty and you will soon realise that the NHBC is in bed with the builders (as reported by The Guardian) and they and their equally unethical lawyers will simply use their bully boy tactics to try and break you. They are two companies with no moral compass.

Yvette · 8 June 2018

★★★★★ 1/5

Trustpilot

It's a zero from me !

I would have given zero stars if it was possible, however it was not.My son bought a one bedroom apartment from Linden & has had various problems since the money was exchanged, which have been difficult or very near impossible to resolve. However, to add insult to injury, recently I collected an order from Ikea for my son & duly parked outside his apartment while we carried the Ikea desk top up to his first floor flat. Upon returning to my car I was surprised & just slightly annoyed to find that I had been issued with a parking ticket by a company called NSGL (£40 if paid within 14 days & £80 if not). I thought that this was obviously a mistake & that it would be easily resolved if I appealed to the common sense of both companies.....how wrong I was.NSGL advised that I could appeal but turned it down without taking into account the mitigating circumstances & upon asking Linden to intervene & have the ticket overturned, they spoke to the parking company & advised that the ticket had been issued correctly. What a shower of s**** !Please tread carefully when dealing with Linden as they will be all sweetness & light until they have your money & then, forget it.

Terence · 30 May 2018

★★★★★ 4/5

Trustpilot

Brought my new home at Bitton mill near…

Brought my new home at Bitton mill near Bristol, the 2 guys down sales were hard work but helpful when really needed. The site team were exceptional and we could not have been given any more assistance than what we got. Some of the trades need to realize that its is a home not a plot. for that reason I have given a 4 not a 5 but i would defiantly buy fro linden homes western again.

Miss · 9 January 2020

★★★★★ 1/5

Trustpilot

Poor management and customer services, disappointed and disheartened

Linden homes have the worst customer service management and project management I’ve experienced. The customer does not matter as soon as the contracts are exchanged yet they promise the delivery of a high standard experience in buying your home. They use the cheapest of materials and the cheapest contractors which is clear in the quality of the end product and the issues that arise after you move in. To date, sinking ceilings, bust boiler, scratched and scuffed ‘new’ kitchen, enter radiators, marked walls, faulty electrics, water logged garden, chipped tarmac in driveway, scratched gate, sinking paving, broken heating and a number of broken promises to remedy these issues.I’ve taken time off work and workmen have not turned up. I have sent plenty of messages mails, reminders voicemails and left messages for the infamous Jackie to get in touch and she fails to do so....I think they were making her up. It’s nit that I blame one individual....yes they could refrain from promises they can’t remedy...however I blame their poor quality training and their lack of management skills. Customer service is none existent and I among many are disappointed and disheartened by what was supposed to be a really positive experience. I would like to escalate further but 6 months from initial escalation no further forward, just another name that ignores customers.

D · 25 May 2018

★★★★★ 1/5

Trustpilot

BAD WORKMANSHIP

I am a plumber and I have had the opportunity to work in new builds, and the experience I have have had with linden is shocking, I went to a new build, the new owners had called me out as all their toilets where blocked. After much investigation, linden had not connected soil pipes to the main drain under the house, this ment my customers had to move out with much stress. The general workman ship of these houses are nothing but shocking, and after reading these other reviews, I hope Linden don't sell another house until they sort there own house sorted! Linden please sort yourselfs out, and do the right thing for your customers!

Josh · 10 May 2018

★★★★★ 1/5

Trustpilot

DO NOT BUY FROM LINDEN HOMES COWBOYS!!!!!

I would not recommend buying a home from linden homes!! We have had so many issues with the house and the customer service is appalling!! We have had serious mould issues all around the house, bathroom floors coming up, waste water not draining away properly since we moved in causing blockages in our downstairs toilet which is still ongoing and not being resolved, this leads to waste water coming out of sinks and no use of downstairs toilets!!!! Bedroom doors dont shut, cracks in ceilings, bedroom carpets coming up along the sides, kitchen units not being stuck on the walls properly... the list goes on!!! Its disgusting how they leave you with all these issues, I have to take days off work to wait for them to resolve these and sometimes they dont even turn up!!! Customer service team always fob you off or say they cant book you in for 4 weeks. Even took the issues to the MD who send a 1 lined email back saying he would take to customer services. Our whole estate is having the same issues not only us. I would never buy a house from linden homes!!!!!!

Jade · 2 May 2018

★★★★★ 1/5

Trustpilot

LIARS AND CHEATS - DO NOT BUY FROM LINDEN

I feel sorry for the poor woman below. What a horrendous story. I am putting this on here to support my friends who are currently living in a hellish situation in their new home.Check out the Daily Mail article 'surrey homeowners furious with Linden Homes over sewage smell'..... it's all self-explanatory. But it rings very true with the story below. The lying and deception - the passing the buck, and the sheer callousness of this company.They also have some very dodgy dealings behind the scenes - directors with conflicts of interests; shell company set ups (so there's no money in the bank if they're sued). Corporate thieves really.......

Ruth · 29 April 2018

★★★★★ 1/5

Trustpilot

Consistent with everyone else's review, customer service is awful.

Consistent with everyone else's review, the flat looks good and seems to be fairly well done (except for the plumbing; almost everything has leaked). But the problem comes in getting the snagging fixed. Customer services are shocking. In 9 months of living here, I haven't had a single response to emails. If you phone them you get told the relevant person is busy and will call you back - never happens. They will come round with a paint brush - anything else and you are left frustrated. We aren't a special case - all of our neighbours are also struggling to get anything done. Linden homes couldn't care less about post-sales customer service.

Nathan · 22 April 2018

★★★★★ 1/5

Trustpilot

If I could give zero stars I would

If I could give zero stars I would. I emailed 6 weeks ago and got completely ignored (even though I received an automated email saying they would reply within 7 days). My chase up email also was ignored. When I called I had some woman telling me I had called the wrong team even though I had not, and was then dealt with by another incredibly rude woman. The customer service is appalling, and would certainly put me off buying any house with Linden Homes in the future - as soon as they have your money they don't want to know, apparently.

Dorothy · 17 April 2018

★★★★★ 1/5

Trustpilot

Living with Linden Homes 2 year nightmare construction site

HiRegarding Linden Homes: We have not bought from them but have had to put up with living in front of a huge development (flats/houses up to £Million +) nothing but noise, vibration, dust, swearing from workers, lorries delivering before 7.30am. Constant beep beep reversing tones from site vehicles before 8am. this we stopped after all complaining to noise dept at council. Broken rear fence when they just scraped their digger up and down it to clear undergrowth behind (jan '17). Still not fixed. Cut avenue of lovely trees down with TPO's on to widen access route. Workers parking in our car park spaces, lobbing lunch etc out of car windows when finished. witnessed one worker assaulting what looked like his ex wife? hit her in face, swearing, going mental over who had their kid over weekend, nice people they employ. Alarms going off over bank holiday weekends, no one bothered to come out, it was their site office alarm. They have a mix of Housing assoc, rent to buy on plans but obviously not told buyers of houses they are on a part council estate. We enquired as to what these houses were but they refused to answer.Had a lovely outlook of trees, bats, animals, birds but now covered in flats, tarmac, houses, soon to be filled with cars, noise, probably will end up moving. Linden could not care less about any complaints

Laurence · 13 April 2018

★★★★★ 1/5

Trustpilot

Aborhent builder

Though the property looks nice and some superior materials and parts have been used, the standard of workmanship, quantity of snagging issues and professionalism of their after sales department is shockingly bad.We love the area and the development but every house in our new estate has had issues with Linden. Internally - we have had severe problems, sometime they can take 3/4 visits to rectify. External issues far outweigh any problems we've had within the house. The leadership team deflect and ignore the issues, blame everything and anyone else.My advise would be to tread carefully. We were mis-sold plenty of things and given assurances that were broken. Snag your house and keep on top of them. They strike me as a loathsome company, morally corrupt without any procedures to support consumers.

Hammers77 · 26 March 2018

★★★★★ 1/5

Trustpilot

Do not buy a Linden Home, you'll live to regret it

Bought a house at Linden Home’s Longacre development in Basingstoke. Absolutely shocking standards of finishing inside the house. Been chasing them for a whole year now to fix snags, they've done hardly any of them. Chasing Linden Homes to come and fix their poor workmanship is a full-time job. Once they've got your money they don't want to know. If you're lucky enough to actually have someone show up to do some work, good luck being able to get them to understand what they need to do, they're mostly Eastern European and don't speak much English! Linden have clearly started using cheap, unskilled labour to try and increase profits. Some of the materials that they use are obviously of very low quality too, If they can save 20p on light switch, which is so cheap and flimsy that the fitting bends off the wall, they’ll do it. Spotlights that hang down from the ceiling by a few mm, gaps in the paint around them, 3-5mm wide cracks everywhere, collapsing floors, front doors that are not painted by the manufacturer, but rather are painted on-site by what looks like a five-year old judging from the paint on the glass and the gaps in the paint around the edges and fittings and letterbox, plumbing leaks, I’ve been waiting for them to send around the promised plumber for 4 months now, the leaks are still there! Windows of dubious quality, with 2mm gaps in their fitting where they meet the sill which are apparently ‘normal’.I know people who work in the industry and they tell me Linden used to have a good reputation, but a short while ago they were taken over by Bovis, who have clearly implemented a new strategy of grab the money and run, maximise profit and don’t deliver fair value or good after-sales service to the customer. They’re clearly still trading on their pre-Bovis reputation, but boy, oh, boy is that reputation taking a big hit now. All of my neighbours report the same experience, we’re at our wit’s end! Someone needs to bring them to book, they’re a deceptive company, who are not delivering the high quality homes that people pay a premium price for, they’re not even providing a basic level of decent finishing. It’s starting to feel like a ‘class-action lawsuit’ is going to be the only way to get them to lift their finger. My neighbours and I are in discussions on how to proceed in this regard.DO NOT BY A LINDEN HOME, YOU’LL LIVE TO REGRET IT (unless it collapses on you during the night, which is quite likely, but at least then you'll be put out of your misery).

David · 21 March 2018

★★★★★ 1/5

Trustpilot

The Linden homes does not deserve even…

The Linden homes does not deserve even for 1 star!!DO NOT BUY YOUR HOUSE FROM THE LINDEN. I have recently bought my house from them. Now, it becomes my nightmare. 1. The actual bedroom size is MUCH smaller (more then 7 cm) than the size in the brochure. 2. I have more than 100 list of defections (just for 3 months) but they did not try to resolve them. 3. They put a street light inside of my front yard without my permission. 4. They hided the uncompleted garage footing to visually see by putting a wooden panel. Therefore, it has 1.2 m depth of dig (25 cm width) between the garage wall and the garden wall of next property. And it is VERY VERY unsafe for small children. MOREOVER, I reported all of these to their customer centre (Guildford), but they did not response AT ALL. All I have is 'we will call you back'. Literally, I called them more than 100 times, but I NEVER received their PRIMISED call-back.

Minkwan · 12 March 2018

★★★★★ 1/5

Trustpilot

Good homes / execrable customer service!

Linden probably build good homes, but their social responsibility and ethics stink!. I stayed in a new Linden development last year and damaged my classic car at night on an unmarked, unlit metal barrier which they had left sticking out into an unlit and narrow car parking access road. I wrote to them politely to invite them to pay for the repair (at £250), and supplied photographs of the damage, and they strung me along for four months before saying they 'can't' defray my expense. This could have been a much worse accident. Clearly, they couldn't care less unless I could assemble a viable case for the Crown Court!

G · 18 February 2018

★★★★★ 1/5

Trustpilot

Worst ever experience, avoid

Worst ever experience,1- first they let us move in once even the building mot ready.2-from first day lift is not working till now.3- flooring is came off .4- appliances was not given what we agree.5- boiler start making noise.6- paint start to came off.7- main door alighment problem.8- my car damaged due to thier building work.9- doesn't care of health and safty.10- water start leak under the flooring .In first month we start facing this problem not sure how this will go later .

Shahzad · 3 February 2018

★★★★★ 1/5

Trustpilot

THINK TWICE BEFORE BUYING A PROPERTY FROM LINDEN HOMES.

THINK TWICE BEFORE BUYING A PROPERTY FROM LINDEN HOMES.I feel compelled to share my experience after buying 2 properties from Linden Homes. The sales pitch is fantastic, locations are great and the property developments have a lovely home setting.Unfortunately the quality of the plumbing in the properties is very poor considering I experienced 4 leaks in new properties, one of which caused flooding. The construction contractor appointed by Linden Homes had plumbers that supposedly met the highly acclaimed Linden Homes standards.Linden Homes customer services are responsive to issues arising during the 2 year warranty period but I was refused a thorough survey of the piping after the recurring leaks. I also asked them to consider extending the warranty period after the troubles I had. Unfortunately they refused despite advising Linden Homes customer service management that I will share my experience on review sites if I have another leak soon. Lo and behold, I experienced another leak days after the 2 year warranty period expired. The plumber I sent out showed me the loose pipe fitting, confirming my thoughts of sub-standard plumbing in the properties.Sadly I expected a more responsible response from Linden Homes. What impression does it give you about a company that is proud of the homes it develops? I hope this review finds its way to the management team as well as potential buyers.Be wary of Linden Homes glossy brochures and polished website especially the ‘Hear From Our Customers’ link. I would have given a similar account shortly after completion and moving into lovely new homes.Also note Pentland Estate manage the properties after handover. They are part of Galliford Group that owns Linden Homes. I was pleased the management was taken over by First Port, as it took Pentland Estate Management over 4 months to repair and resolve the flooding problems to the dismay of my tenants.

Hassan · 3 February 2018

★★★★★ 2/5

Trustpilot

Customer service

Linden Homes nice houses staff are quite good and are quite helpful until you are in then you have any issues it’s referred to customer service.I would not hold your breathe for two long as the service is poor always chasing up after them .must say service before issues is excellent as they just want your money .Once in your new home however it’s a diffferent matter not everyone will have issues but if you have you will know I am telling the truth about customer service

Ian · 6 January 2018

★★★★★ 1/5

Trustpilot

Customer Service a joke

Customer Service a joke, they don't listen to you, they don't believe you and.you have to fight to get anything done. Two years in our house, 7 A4 pages of snagging, tradesmen in the house 11 months out of 12 in 2016 and 11 months out of 12 months this year, 2017. The only reason it wasn't 12 months in both years was because of a health scare in 2016 and telling them I needed a break in 2017. In 2018 they are ripping up the Master bedroom and small bedroom floor because the metal frame in the wall in between the bedroom moves when you walk on the floor. They are pulling up the top landing floor and the lounge floor because it has the lifted. All 3 of these jobs were supposed to have been done and completed on the 7th & 8th December, they turned up at 10am on the 7th and were gone by 10.45am, there excuse it was too late to go and get materials! I had taken a day off work for nothing. The Customer Service department then lied and said I had agreed for them to come back in January! I had a surveyor round the house on Friday, due to the fact that the there is such a draught in the lounge, which sits above the garage they have to take part of the garage ceiling down to see if insulation has been put in, if it hasn't the whole ceiling will have to come down! I wish I had never purchased this house from Linden Homes South West. They have no customer care, all they cause two years of stress!

Mrs · 18 December 2017

★★★★★ 1/5

Trustpilot

Disgusting company that takes your money and turns its back on you

Customer Service and management are extremely difficult to get hold of and treat you like a piece of dirt.Roof leaked - took Linden 6 months to fix it after many threats from me to sue them and have them investigated by NHBC.Boiler incorrectly installed and deemed unsafe - Not in anyway interested in rectifying it and blaming it on me! as if I'd touch the boiler in any way! - GSR are now investigating them and they may have to audit every boiler they have ever installed!!! (fingers crossed)Went to sell the property - Ended up having to go to the managing director and threaten a financial ombudsman complaint as they refused to answer my solicitors simple questions to enable me to complete - they literally put the sale and purchase in jeopardy for weeks causing me huge amounts of stress!General don't care attitude - Whenever there was a snagging issue they were clueless and generally didn't care Confusion of responsibility - between Linden and the management company first port, each would blame issues on each other and refuse to do anything blaming it on each other, I ended up being in the middle of a blame game every time I had questions or issues with the propertyHead of customer services - when I raised a complaint about how I was being treated I managed to get hold of the HOCS who literally couldn't care any less and said it's not their issue (how do you get to be a Head of Customer Service and have the audacity to speak to a customer like that?) Most of the staff are like this.The apartment - They finish the apartment with some really nice high quality units in the bathroom and kitchen and it does feel premium however lots of unfinished grout and cracks around floor/wall/bathroom joining's - they use good quality products but poor quality contractor's/builders.Smoke detectors - All the smoke detectors in the building went off one day and would not turn off, they sent some lemon contractor round who removed all of the batteries, I called to say what happens if there is a fire in the building now and none of the smoke detectors are on?! it took them weeks to fix them and trust me they didn't care and weren't happy they had to do it. I've lost count of the amount of times I've had to threaten to send them a solicitors letter or go to the FOS/FCA.Put simply if you are considering buying a Linden home, don't let the higher quality of products in the home cloud your judgement just don't buy a home from them ever, especially if you plan on selling it as they will not comply with your solicitor to sell it!!!!

J7gti · 10 November 2017

★★★★★ 1/5

Trustpilot

very unprofessional company

very unprofessional company. After one of their agency employees sped out of the construction site, hit my car and drove away without stoping to give me their details, my car is now a write off and i am left with the outstanding finance on it. Linden homes did not even have this employee registered on site. No one on site knew his name, address or telephone number. I imagine this is a breach of health & safety as the employee did not sign in on site. They were however aware he was working there, as they noticed his car was facing the wrong way around on site. I do not understand why linden homes allowed this employee on site.

Susieb · 23 October 2017